Clean install on new ssd on new laptop - Windows 11 can't find drive


john9999

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Windows 11
I have a new Dell XPS 15 9530 laptop that came with a 500gb ssd & 16 gb RAM & Windows 11 Pro. It works fine with this setup. I installed a Samsung 990 Pro 2tb ssd and 64gb of RAM & tried to install Windows. I have a Windows 11 USB drive & a Windows 11 iso image USB drive that I made yesterday from the MS website and Rufus. On the first try, I just replaced ssds and tried to install. That used to work on prior Windows versions, but not any more.

I found a MS post advising to download Intel drivers onto a USB drive and another advising to initialize, partition & format the drive in Device Management. Accordingly, I did all of the above, creating one partition. I also downloaded Samsung Magician to make sure that the drive has the latest firmware. Then I swapped ssds and tried again. (There is only one ssd in the laptop at any time.)

The first VMD driver works, and the box now shows 2 partitions, 15mb & 1863mb primary. I selected the primary partition and clicked on next and got the response "We couldn't create a new partition or locate an existing one. For more information, see the setup log", which I can't see without switching ssds.

The same thing happens with both VMD drivers. The only other driver doesn't work at all.

A clean install of windows used to be easy but this has be baffled. What should I try?
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9530
    CPU
    Core i7
    Memory
    64gb
    Hard Drives
    2tb ssd 990 Pro Samsung

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 build 10.0.22631.4825 (Release Channel) / Linux Mint 22.1 Cinnamon
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    600/300Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
  • Operating System
    Windows 11 Pro 23H2 build 10.0.22631.4825(Release Preview Channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech MX Keys
    Internet Speed
    600/300Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Ryzen 7 5700 X3D
    Motherboard
    MSI MPG B550 GAMING PLUS
    Memory
    64 GB DDR4 3600mhz Gskill Ripjaws V
    Graphics Card(s)
    RTX 4070 Super , 12GB VRAM Asus EVO Overclock
    Monitor(s) Displays
    Gigabyte M27Q (rev. 2.0) 2560 x 1440 @ 170hz HDR
    Hard Drives
    2TB Samsung nvme ssd
    2TB XPG nvme ssd
    PSU
    CORSAIR RMx SHIFT Series™ RM750x 80 PLUS Gold Fully Modular ATX Power Supply
    Case
    CORSAIR 3500X ARGB Mid-Tower ATX PC Case – Black
    Cooling
    ID-COOLING FROSTFLOW X 240 CPU Water Cooler
    Internet Speed
    900mbps DOWN, 100mbps UP
  • Operating System
    Chrome OS
    Computer type
    Laptop
    Manufacturer/Model
    HP Chromebook
    CPU
    Intel Pentium Quad Core
    Memory
    4GB LPDDR4
    Monitor(s) Displays
    14 Inch HD SVA anti glare micro edge display
    Hard Drives
    64 GB emmc
yup, either load the drivers or do what I do and just turn off Raid and set it to ahci in the bios. Then you never have to deal with that mess again. Dell loves to set their bios to raid for some reason.

People say there is a performance benefit, but I have never really came across that.
Not all Dell bios's have the option to switch from RAID to AHCI. My Inspiron only gained the facility a short while ago with a recent bios update.
 

My Computers

System One System Two

  • OS
    Windows 11 build 10.0.22635.4515 Beta / WSL 2 running Ubuntu
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 14 5430
    CPU
    Intel i7-1355U
    Motherboard
    Dell 0GMW80
    Memory
    16GB
    Graphics Card(s)
    Intel Iris XE
    Sound Card
    Realtek
    Monitor(s) Displays
    Dell 14", LG 32" Curved Wide screen monitor and LG Ultrawide 26"
    Screen Resolution
    1920 x 1200 @ 60Hz, 1920 x 1080 @ 100Hz and 2560 x 1080 @ 60Hz
    Hard Drives
    Samsung 990 Pro 1TB NVME Gen 4 M.2 SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Keyboard
    Dell KM3322W
    Mouse
    Dell Trackpad or Dell KM3322W
    Internet Speed
    900mb down / 400mb up FTTP
    Browser
    Edge 132.0.2957.11
    Antivirus
    Windows Defender
    Other Info
    Windows 365
    1TB OneDrive
    Outlook Classic
    Visual Studio Code running in WSL
    Python 3.13
    Macrium Reflect X
    Samsung Magician
    Garmin Express
    Dell TB16 Thunderbolt dock
    WSL
    WEI Score: 8.3
  • Operating System
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 7
    CPU
    Core i5 - 1035G4
    Motherboard
    Microsoft
    Memory
    8GB
    Graphics card(s)
    Intel Iris Plus
    Monitor(s) Displays
    Surface touch
    Screen Resolution
    2736 x 1824
    Hard Drives
    128GB
    PSU
    Microsoft
    Case
    Microsoft Keyboard
    Cooling
    None
    Mouse
    Microsoft Arc Intellimouse
    Keyboard
    Microsoft Surface Keyboard
    Internet Speed
    900mb / 400mb FTTP
    Browser
    Edge
    Antivirus
    Windows Defender
Not all Dell bios's have the option to switch from RAID to AHCI. My Inspiron only gained the facility a short while ago with a recent bios update.
Huh really? Interesting. I guess I just been lucky then. So far every model I touched had that option
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Ryzen 7 5700 X3D
    Motherboard
    MSI MPG B550 GAMING PLUS
    Memory
    64 GB DDR4 3600mhz Gskill Ripjaws V
    Graphics Card(s)
    RTX 4070 Super , 12GB VRAM Asus EVO Overclock
    Monitor(s) Displays
    Gigabyte M27Q (rev. 2.0) 2560 x 1440 @ 170hz HDR
    Hard Drives
    2TB Samsung nvme ssd
    2TB XPG nvme ssd
    PSU
    CORSAIR RMx SHIFT Series™ RM750x 80 PLUS Gold Fully Modular ATX Power Supply
    Case
    CORSAIR 3500X ARGB Mid-Tower ATX PC Case – Black
    Cooling
    ID-COOLING FROSTFLOW X 240 CPU Water Cooler
    Internet Speed
    900mbps DOWN, 100mbps UP
  • Operating System
    Chrome OS
    Computer type
    Laptop
    Manufacturer/Model
    HP Chromebook
    CPU
    Intel Pentium Quad Core
    Memory
    4GB LPDDR4
    Monitor(s) Displays
    14 Inch HD SVA anti glare micro edge display
    Hard Drives
    64 GB emmc
Thanks for then quick replies. I switched from RAID to AHCI in the BIOS, but now no drivers show up when I try to select the driver to install. The directories are all shown, just no drivers.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9530
    CPU
    Core i7
    Memory
    64gb
    Hard Drives
    2tb ssd 990 Pro Samsung
Did you try deleting the partitions and see if it will install to a blank disk

Or create esp and windows partitions first, then use the apply method instead of setup.exe
 

My Computers

System One System Two

  • OS
    Win7,Win11
    Computer type
    PC/Desktop
    CPU
    i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    2x8gb 3200mhz
    Monitor(s) Displays
    benq gw2480
    PSU
    bequiet pure power 11 400CM
    Cooling
    cryorig m9i
  • Operating System
    win7,win11
    Computer type
    PC/Desktop
    CPU
    pentium g5400
    Motherboard
    gigabyte b365m ds3h
    Memory
    1x8gb 2400
    PSU
    xfx pro 450
Thanks for then quick replies. I switched from RAID to AHCI in the BIOS, but now no drivers show up when I try to select the driver to install. The directories are all shown, just no drivers.
you shouldn't need drivers if you switched to AHCI. Just wipe the disk and install.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Ryzen 7 5700 X3D
    Motherboard
    MSI MPG B550 GAMING PLUS
    Memory
    64 GB DDR4 3600mhz Gskill Ripjaws V
    Graphics Card(s)
    RTX 4070 Super , 12GB VRAM Asus EVO Overclock
    Monitor(s) Displays
    Gigabyte M27Q (rev. 2.0) 2560 x 1440 @ 170hz HDR
    Hard Drives
    2TB Samsung nvme ssd
    2TB XPG nvme ssd
    PSU
    CORSAIR RMx SHIFT Series™ RM750x 80 PLUS Gold Fully Modular ATX Power Supply
    Case
    CORSAIR 3500X ARGB Mid-Tower ATX PC Case – Black
    Cooling
    ID-COOLING FROSTFLOW X 240 CPU Water Cooler
    Internet Speed
    900mbps DOWN, 100mbps UP
  • Operating System
    Chrome OS
    Computer type
    Laptop
    Manufacturer/Model
    HP Chromebook
    CPU
    Intel Pentium Quad Core
    Memory
    4GB LPDDR4
    Monitor(s) Displays
    14 Inch HD SVA anti glare micro edge display
    Hard Drives
    64 GB emmc
Thanks for the help. I deleted the partitions, and windows is now installing. This was my first encounter with RAID, and it was unexpected. As you say, it's an odd choice by Dell to set as the default in laptops.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9530
    CPU
    Core i7
    Memory
    64gb
    Hard Drives
    2tb ssd 990 Pro Samsung
Thanks for then quick replies. I switched from RAID to AHCI in the BIOS, but now no drivers show up when I try to select the driver to install. The directories are all shown, just no drivers.
If you've selected AHCI you won't need to specify drivers as Windows will install them automatically.
 

My Computers

System One System Two

  • OS
    Windows 11 build 10.0.22635.4515 Beta / WSL 2 running Ubuntu
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 14 5430
    CPU
    Intel i7-1355U
    Motherboard
    Dell 0GMW80
    Memory
    16GB
    Graphics Card(s)
    Intel Iris XE
    Sound Card
    Realtek
    Monitor(s) Displays
    Dell 14", LG 32" Curved Wide screen monitor and LG Ultrawide 26"
    Screen Resolution
    1920 x 1200 @ 60Hz, 1920 x 1080 @ 100Hz and 2560 x 1080 @ 60Hz
    Hard Drives
    Samsung 990 Pro 1TB NVME Gen 4 M.2 SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Keyboard
    Dell KM3322W
    Mouse
    Dell Trackpad or Dell KM3322W
    Internet Speed
    900mb down / 400mb up FTTP
    Browser
    Edge 132.0.2957.11
    Antivirus
    Windows Defender
    Other Info
    Windows 365
    1TB OneDrive
    Outlook Classic
    Visual Studio Code running in WSL
    Python 3.13
    Macrium Reflect X
    Samsung Magician
    Garmin Express
    Dell TB16 Thunderbolt dock
    WSL
    WEI Score: 8.3
  • Operating System
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 7
    CPU
    Core i5 - 1035G4
    Motherboard
    Microsoft
    Memory
    8GB
    Graphics card(s)
    Intel Iris Plus
    Monitor(s) Displays
    Surface touch
    Screen Resolution
    2736 x 1824
    Hard Drives
    128GB
    PSU
    Microsoft
    Case
    Microsoft Keyboard
    Cooling
    None
    Mouse
    Microsoft Arc Intellimouse
    Keyboard
    Microsoft Surface Keyboard
    Internet Speed
    900mb / 400mb FTTP
    Browser
    Edge
    Antivirus
    Windows Defender
This was my first encounter with RAID, and it was unexpected. As you say, it's an odd choice by Dell to set as the default in laptops.

Not just Dell's, The latest BIOS for my ASUS motherboard set RAID by default. In the newer firmware its known as
VMD (Volume Management Device). Although it doesn't say so, disabling the VMD controller sets the system to AHCI mode.

1719946642788.png
 

My Computers

System One System Two

  • OS
    Win 11 Pro 24H2 26100.3476
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    Intel® Core™ i7-14700F
    Motherboard
    ASUS TUF GAMING Z690-PLUS WIFI
    Memory
    G.SKILL Ripjaws S5 Series 64GB (2 x 32GB) DDR5
    Graphics Card(s)
    MSI GeForce RTX 3060 Ventus 2X 12GB OC
    Sound Card
    Sound Blaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming 27" 2K HDR Gaming
    Screen Resolution
    2560 x 1440
    Hard Drives
    Samsung 990 Pro 1TB NVMe (Win 11 24H2)
    SK hynix P41 500GB NVMe (Win 11 23H2)
    SK hynix P41 2TB NVMe (x3)
    Crucial P3 Plus 4TB
    PSU
    Corsair RM850x Shift
    Case
    Antec Dark Phantom DP502 FLUX
    Cooling
    Noctua NH-U12A chromax.black + 7 Phantek T-30's
    Keyboard
    Logitech MK 320
    Mouse
    Razer Basilisk V3
    Internet Speed
    350Mbs
    Browser
    Firefox
    Antivirus
    Winows Security
    Other Info
    Windows 11 24H2 23100.3323 (VHDX)
    On System One (Dual Boot)
  • Operating System
    Win 11 Pro 24H2 26100.3476
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    Intel Core i7-11700F
    Motherboard
    Asus TUF Gaming Z590 Plus WiFi
    Memory
    64 GB DDR4
    Graphics card(s)
    EVGA GeForce RTX 2060
    Sound Card
    SoundBlaster X-Fi Titanium
    Monitor(s) Displays
    Samsung F27T350
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 980 Pro 1TB
    Samsung 970 EVO Plus 2TB
    Samsung 870 EVO 500GB SSD
    PSU
    Corsair HX750
    Case
    Cougar MX330-G Window
    Cooling
    Hyper 212 EVO
    Internet Speed
    350Mbps
    Browser
    Firefox
    Antivirus
    Windows Security
Not just Dell's, The latest BIOS for my ASUS motherboard set RAID by default. In the newer firmware its known as
VMD (Volume Management Device). Although it doesn't say so, disabling the VMD controller sets the system to AHCI mode.

View attachment 100498
huh.....interesting.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Ryzen 7 5700 X3D
    Motherboard
    MSI MPG B550 GAMING PLUS
    Memory
    64 GB DDR4 3600mhz Gskill Ripjaws V
    Graphics Card(s)
    RTX 4070 Super , 12GB VRAM Asus EVO Overclock
    Monitor(s) Displays
    Gigabyte M27Q (rev. 2.0) 2560 x 1440 @ 170hz HDR
    Hard Drives
    2TB Samsung nvme ssd
    2TB XPG nvme ssd
    PSU
    CORSAIR RMx SHIFT Series™ RM750x 80 PLUS Gold Fully Modular ATX Power Supply
    Case
    CORSAIR 3500X ARGB Mid-Tower ATX PC Case – Black
    Cooling
    ID-COOLING FROSTFLOW X 240 CPU Water Cooler
    Internet Speed
    900mbps DOWN, 100mbps UP
  • Operating System
    Chrome OS
    Computer type
    Laptop
    Manufacturer/Model
    HP Chromebook
    CPU
    Intel Pentium Quad Core
    Memory
    4GB LPDDR4
    Monitor(s) Displays
    14 Inch HD SVA anti glare micro edge display
    Hard Drives
    64 GB emmc
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