CLOCK WATCHDOG TIMEOUT (AGAIN!!)


Hi zbook,

I replaced GPU with a new AMD radeon RX 6500 XT and installed the latest driver for this.
The pc ran normally for half an hour and than crashed.

Stop code is: SYSTEM_SCAN_AT_RAISED_IRQL_CAUGHT_IMPROPER_DRIVER_UNLOAD
What failed: AgileVpn.sys

This is the minidump file and V2 log:
1drv.ms

Items Shared on 6-18-2022 2

Folder
1drv.ms
 

My Computer

System One

  • OS
    windows 11
Hi zbook,

I replaced GPU with a new AMD radeon RX 6500 XT and installed the latest driver for this.
The pc ran normally for half an hour and than crashed.

Stop code is: SYSTEM_SCAN_AT_RAISED_IRQL_CAUGHT_IMPROPER_DRIVER_UNLOAD
What failed: AgileVpn.sys

This is the minidump file and V2 log:
1drv.ms

Items Shared on 6-18-2022 2

Folder
1drv.ms
 

My Computer

System One

  • OS
    windows 11
The log displayed the use of WDV.
There were no comments on the use of WDV in the above post.

Were there BSOD with just the replacement of the Nvidia GPU card with the AMD GPU card?

How come WDV was started?

There were no misbehaving non-Windows drivers seen in the mini dump file.


Open administrative command prompt and copy and paste:

PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"

Post a share link into this thread.


Please boot into safe mode > shift + restart > turn off WDV using administrative command prompt: verifier /reset
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I don't know, what is WDV?.... I was just browsing the web via microsoft edge and received the error. Yes, it happened after replacing the GPU card. I did nothing special.
 

My Computer

System One

  • OS
    windows 11
The log displayed the use of Windows Driver Verifier (WDV).

In order to use the tool it is manually launched and customized.

At this time please turn off WDV following the steps in the earlier post.

Monitor the computer for BSOD and / or unexpected shutdowns and restarts using:

www.howtogeek.com

Reliability Monitor is the Best Windows Troubleshooting Tool You Aren't Using

When it comes to hidden gems in Windows, nothing beats the Reliability monitor tool, hidden behind a link inside of another tool that you don't use either.
www.howtogeek.com www.howtogeek.com


When available please post a share link that only has the compressed memory dump from the earlier post.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Oh, I did open verifier, trying to find of there is something wrong with the new GPU. Sorry I forgot.

(In another thread in Microsoft community, sb told me to use verifier to let my pc crash 3times to see the root of the problem.)

This is the link for memory dmp:
1drv.ms

Memory_dmp.zip

Compressed (zipped) Folder
1drv.ms

And just now, i got another BSOD.

Here is the minidump file and V2 log:

Microsoft OneDrive

1drv.ms 1drv.ms
Does this also have something to do with verifier?
 

My Computer

System One

  • OS
    windows 11
If my pc is working right in the next few days, does it indicate my Nvidia GPU doesn't work? If so, which part is most likely broken?
Thank you!
 

My Computer

System One

  • OS
    windows 11

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
If you have not yet turned off WDV then open administrative command prompt and type or copy and paste:

verifier /querysettings

Post a share link into this thread


The logs so far have displayed BSOD with nvlddmkm and no BSOD with the newly installed AMD GPU card drivers.

We're checking for malfunctioning hardware now.

Windows was not updated after the clean install and all of the drivers from the motherboard website were not yet installed.
So no significant benefit in using WDV at this time.
Monitor the computer for the next few days for spontaneous BSOD or unexpected shutdowns and restarts.

If there are no BSOD caused by AMD drivers then we're on the right path (malfunctioning Nvidia GPU card)
If there are BSOD or unexpected shutdowns and restarts with a second GPU card then there may be a motherboard problem.
None of the recent BSOD displayed clock watchdog timeout.
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
My pc runs normally for several days since I installed a version of GPU driver. But there are BSOD these days now.

This is the link for minidump files and V2 log:
1drv.ms

Items Shared on 6-29-2022

Folder
1drv.ms

This is the link for memory dump file:
1drv.ms

MEMORY.zip

Compressed (zipped) Folder
1drv.ms

Can you check them for me and figure out if it's still the GPU issue?
 
Last edited:

My Computer

System One

  • OS
    windows 11
Hi Qian Wang ,

Please post a new V2 share link.

And search for C:\windows\memory.dmp

If the memory dump file size is < 2.5 GB then save to the downloads folder then ZIP and post a share link into this thread using one drive, drop box, or google drive.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Some of the latest mini dump bugchecks collected by V2 were related to malfunctioning hardware: CPU

9C
101
124

The event viewer files also reported problems related to malfunctioning hardware: Live Kernel event bugcheck WHEA 124

The memory dump zipped file was not able to be opened.



Earlier in the thread Prime95 and OCCT did not report problems during the stress tests.

This unfortunately is common with software stress tests.

Please swap test the CPU.






Code: 
Event[2084]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2022-06-29T21:53:32.7830000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: WHEA Error Event Logs
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DESKTOP-0NKH728
  Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.


Code: 
Event[1965]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2022-06-29T21:31:50.0410000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: WHEA Error Event Logs
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DESKTOP-0NKH728
  Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Code: 
Event[1856]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2022-06-29T20:17:48.2780000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: WHEA Error Event Logs
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DESKTOP-0NKH728
  Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
It's weird. What could be the cause for this CPU issue? Do I need to run the testing in Prime95 or OCCT?

I reupload the memory file:
1drv.ms

MEMORY.zip

Compressed (zipped) Folder
1drv.ms
 

My Computer

System One

  • OS
    windows 11
Bugcheck 101 is typically a malfunctioning CPU.
The Nvidia issues once fixed exposed the bigger problem.
All of the event viewer entries now are reporting malfunctioning hardware.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
The software stress tests did not find problems.

Please swap test the CPU.

The bugchecks 101, 9C and 124 are all created when there is malfunctioning CPU.

It's highly likely a CPU problem.

If it were 100% then replace the CPU.

There is a small chance that there is a motherboard problem as there were GPU problems.

If the computer is stable with another CPU then this confirms a malfunctioning CPU.

If there are still problems then by the process of elimination swap test the motherboard.
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
See if you can find a friend, neighbor, relative, or local computer store to swap test the CPU.

If the CPU is under warranty then contact Intel.

You're welcome.


If necessary, contact Amazon and other retailers regarding purchase costs and return policies.


Please follow up.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Qian Wang said:
But I have ran tuneup (find out the below link).

Microsoft OneDrive

1drv.ms 1drv.ms
Click to expand...
Dear Qian Wang, your last name stands for a very common Chinese family name. Are you Chinese? If so, are you running a Chinese version of Windows? I have asked the questions because I have never run "Tuneup_plus_log.bat" on Chinese Windows.

BTW, the past participle of "run" is "run" rather than "ran".
 

My Computer

System One

  • OS
    Windows 10
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