Crash, (not BSOD) happened while it was in idle


F

flick

New member
Local time
2:06 PM
Posts
4
OS
11
Hi guys,

Environment:
Win 11,
24H2


I encountered a issue while the laptop was in idle, Upon my return, I noticed it didn't respond to mouse movement nor keyboard (not lighting up). Screen was offline.
But the power button on the side appeared to blink steadily.

Eventually, I had to hard reboot, looked in the eventviewer, but didn't find much just generic Kernal power issue
I see the same occurence were found in the logs.

Any ideas on what I should be looking for ? if it has to do with the power management, while this happend, it was on battery "balanced" mode
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
[td width="130px"]keywords[/td][td]0x8000400000000002

<EventData>


<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">14</Data>
<Data Name="ConnectedStandbyInProgress">true</Data>
<Data Name="SystemSleepTransitionsToOn">24</Data>
<Data Name="CsEntryScenarioInstanceId">102</Data>

<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">102</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
<Data Name="LidReliability">false</Data>
<Data Name="InputSuppressionState">1</Data>
<Data Name="PowerButtonSuppressionState">1</Data>

<Data Name="LidState">0</Data>
<Data Name="WHEABootErrorCount">1</Data>
[/td]
Click to expand...



Just to note, using the thinkpad Carbon ( New )
 
Windows Build/Version
Win 24H2
Last edited:

My Computer

System One

  • OS
    11
    Computer type
    Laptop
shut off hibernate and see if problem re-currs

cmd in administrator powercfg.exe /hibernate off
 

My Computers

System One System Two

  • OS
    win 11Pro 24H2 current
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY
    CPU
    I9-13900k
    Motherboard
    ASUS ROG STRIX Z790-E Gam wifi-6E, latest AMI BIOS 2801
    Memory
    G.Skill Ripjaws S5 32GB Kit DDR5 6000. 6000.
    Graphics Card(s)
    GeForce RTX™ 3060 Ti VISION OC 8G (rev. 2.0)
    Sound Card
    "Realtek USB Audio", ROG SupremeFX 7.1 Surround Sound High Definition Audio CODEC ALC4080, Bose Computer Music Monitor/ Desktop Computer Speakers
    Monitor(s) Displays
    Dell S3221QS
    Screen Resolution
    4K but I usually display at 1K
    Hard Drives
    Sam 980 Pro 1T M.2, 990Pro, WD 570, others(all NVMe)
    PSU
    Corsair RM750e fully modular
    Case
    CoolerMaster TD500 mesh white case
    Cooling
    CPU:Thermalright aio A-E-360 V4 TOP(Thermalright anti-bend plate), CASE:3 front fans IN, 1 back fan OUT.
    Keyboard
    Corsair K55 Core RGB
    Mouse
    Corsair Harpoon RGB wireless
    Internet Speed
    220Mbs Starry I226-V
    Browser
    Firefox current, Tab center Reborn, etc etc etc.
    Antivirus
    BitDefender AV Free
    Other Info
    WuMgr, StartAllBack, Terabyte Image for Win, Revo Uninstaller Pro Portable.
    Time Spy Extreme 6239, VRMark Orange Room 16430, etc.
    Been doing computers since '62(IBM 7070/4(just missed their 650!!!). Managed a bunch of 360's. My first PC I think was one of the RS puters (I tried them all), a commodore, an IBM PC w DOS 3.11, and others mainly DIY (COMPUTER SHOPPER!!!) w 95, 98, xp, vista, me, 7!!!, 8, 10!!!, 11.
    I use Wondershare Filmora Basic to process my vlogs. Pocket 2
  • Operating System
    win 10, Mint
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo P15s
    CPU
    i7-10510U 1.8-4.9GHz
    Motherboard
    Intel SoC
    Memory
    16GB DDR4
    Graphics card(s)
    Nvidia Quadro P520 2GB DDR5 supports 4K external via HDMI or USB-C
    Sound Card
    Realtek ALC3287 HD
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1K
    Hard Drives
    NVMe various
My personal opinion, if it happened only once I would not worry about it. Windows hiccups sometimes. If it becomes a regular occurrance, THEN I would worry about it.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.3194
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
flick said:
Hi guys,

Environment:
Win 11,
24H2


I encountered a issue while the laptop was in idle, Upon my return, I noticed it didn't respond to mouse movement nor keyboard (not lighting up). Screen was offline.
But the power button on the side appeared to blink steadily.
Click to expand...

This was described as a freeze.
flick said:
Eventually, I had to hard reboot, looked in the eventviewer, but didn't find much just generic Kernal power issue
I see the same occurence were found in the logs.
Click to expand...

The hard reboot caused the above event viewer entry.
flick said:
Any ideas on what I should be looking for ? if it has to do with the power management, while this happend, it was on battery "balanced" mode
Click to expand...


Look in event viewer for entries related to hangs and freezes.
flick said:
Just to note, using the thinkpad Carbon ( New )
Click to expand...
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
glasskuter said:
My personal opinion, if it happened only once I would not worry about it. Windows hiccups sometimes. If it becomes a regular occurrance, THEN I would worry about it.
Click to expand...
In the eventlog, saw few patterns, unfortunately all of those occurence happened while I was away from pc

zbook said:
Look in event viewer for entries related to hangs and freezes.
Click to expand...
I will look for any other clues in the logs
krism said:
shut off hibernate and see if problem re-currs

cmd in administrator powercfg.exe /hibernate off
Click to expand...
I will give it a try and see if it changes anything
 

My Computer

System One

  • OS
    11
    Computer type
    Laptop
do please let us know!
 

My Computers

System One System Two

  • OS
    win 11Pro 24H2 current
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY
    CPU
    I9-13900k
    Motherboard
    ASUS ROG STRIX Z790-E Gam wifi-6E, latest AMI BIOS 2801
    Memory
    G.Skill Ripjaws S5 32GB Kit DDR5 6000. 6000.
    Graphics Card(s)
    GeForce RTX™ 3060 Ti VISION OC 8G (rev. 2.0)
    Sound Card
    "Realtek USB Audio", ROG SupremeFX 7.1 Surround Sound High Definition Audio CODEC ALC4080, Bose Computer Music Monitor/ Desktop Computer Speakers
    Monitor(s) Displays
    Dell S3221QS
    Screen Resolution
    4K but I usually display at 1K
    Hard Drives
    Sam 980 Pro 1T M.2, 990Pro, WD 570, others(all NVMe)
    PSU
    Corsair RM750e fully modular
    Case
    CoolerMaster TD500 mesh white case
    Cooling
    CPU:Thermalright aio A-E-360 V4 TOP(Thermalright anti-bend plate), CASE:3 front fans IN, 1 back fan OUT.
    Keyboard
    Corsair K55 Core RGB
    Mouse
    Corsair Harpoon RGB wireless
    Internet Speed
    220Mbs Starry I226-V
    Browser
    Firefox current, Tab center Reborn, etc etc etc.
    Antivirus
    BitDefender AV Free
    Other Info
    WuMgr, StartAllBack, Terabyte Image for Win, Revo Uninstaller Pro Portable.
    Time Spy Extreme 6239, VRMark Orange Room 16430, etc.
    Been doing computers since '62(IBM 7070/4(just missed their 650!!!). Managed a bunch of 360's. My first PC I think was one of the RS puters (I tried them all), a commodore, an IBM PC w DOS 3.11, and others mainly DIY (COMPUTER SHOPPER!!!) w 95, 98, xp, vista, me, 7!!!, 8, 10!!!, 11.
    I use Wondershare Filmora Basic to process my vlogs. Pocket 2
  • Operating System
    win 10, Mint
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo P15s
    CPU
    i7-10510U 1.8-4.9GHz
    Motherboard
    Intel SoC
    Memory
    16GB DDR4
    Graphics card(s)
    Nvidia Quadro P520 2GB DDR5 supports 4K external via HDMI or USB-C
    Sound Card
    Realtek ALC3287 HD
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1K
    Hard Drives
    NVMe various
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