Dell Support Assist & Dell PC Software for Dell Inspiron One 2020


While on the subject of Support Assist, is Support Assist for Business any better or does it still cause problems?
 

My Computer

System One

  • OS
    Windows XP/7/8/8.1/10/11, Linux, Android, FreeBSD Unix
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9570
    CPU
    Intel® Core™ i7-8750H 8th Gen 2.2Ghz up to 4.1Ghz
    Motherboard
    Dell XPS 15 9570
    Memory
    64GB using 2x32GB CL16 Mushkin redLine modules
    Graphics Card(s)
    Intel UHD 630 & NVIDIA GeForce GTX 1050 Ti with 4GB DDR5
    Sound Card
    Realtek ALC3266-CG
    Monitor(s) Displays
    15.6" 4K Touch UltraHD 3840x2160 made by Sharp
    Screen Resolution
    3840x2160
    Hard Drives
    Toshiba KXG60ZNV1T02 NVMe 1TB SSD
    PSU
    Dell XPS 15 9570
    Case
    Dell XPS 15 9570
    Cooling
    Stock
    Keyboard
    Stock
    Mouse
    SwitftPoint ProPoint
    Internet Speed
    Comcast/XFinity 1.44Gbps/42.5Mbps
    Browser
    Microsoft EDGE (Chromium based) & Google Chrome
    Antivirus
    Windows Defender that came with Windows
@pseymour . Dell have confirmed that Dell Update will be "unsupported " at the end of this month with functions being taken over by SA. SA and Dell Update are linked as a check by Dell Update for drivers is reflected as a driver check in SA. After running Dell Update and then checking for updates on SA it takes a couple of seconds as the check has already been done. It's likely that future updates to SA will sever any link and Dell Update will wither. Mitch.
 

My Computer

System One

  • OS
    Windows 11 Home

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC12WSHi7
    CPU
    12th Gen Intel Core i7-1260P, 2100 MHz
    Motherboard
    NUC12WSBi7
    Memory
    64 GB
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    built-in Realtek HD audio
    Monitor(s) Displays
    Dell U3219Q
    Screen Resolution
    3840x2160 @ 60Hz
    Hard Drives
    Samsung SSD 990 PRO 1TB
    Keyboard
    CODE 104-Key Mechanical with Cherry MX Clears
    Antivirus
    Microsoft Defender
  • Operating System
    Linux Mint 21.2 (Cinnamon)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC8i5BEH
    CPU
    Intel Core i5-8259U CPU @ 2.30GHz
    Memory
    32 GB
    Graphics card(s)
    Iris Plus 655
    Keyboard
    CODE 104-Key Mechanical with Cherry MX Clears
Latest Dell Support Assist is Version 4.8.2.29006.
Unfortunately, it does not fix the recent problem that started on April 11, 2025, only with Canary Build 27823.1000.
I even tried a clean install of Canary 27823.1000 and then installed Dell Support Assist Version 4.8.2.29006. I ended up with the same error that I 1st saw with Version 4.6.3 on April 11.

Here are the outputs of the event viewer for the errors occurring with 4.6.3 and 4.8.2 on Canary 27823.
You can see that it is the same Faulting Application SupportAssistClientUI.exe version 4.3.0.0 in both cases.

Dell Support Assist here was 4.6.3.
1744685780884.webp


Dell Support Assist on this one is 4.8.2 and the Faulting Application is still the same SupportAssistClientUI.exe version 4.3.0.0 that was used before the latest update to 4.8.2.
This below was after a clean install of Canary Build 27823.1000.
1744685969374.webp
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel I9-9900K
    Memory
    64GB
    Graphics Card(s)
    NVIDIA RTX 2060
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    4k Samsung
    Screen Resolution
    3840 x 2160
    Hard Drives
    512GB NVMe, ADATA SU 800, 2TB HDD
This week is the middle of the month; therefore, it's my week to do the computer cleanups at my home. The first computer that I start with, started today and that was the Dell Inspiron One 2020. I do have Dell SupportAssist installed on it, and when I ran the application today, it notified me that there was an update for it. So, I did the update of the software app. Did the usual. The first time, it did a duplicate update, but after I ran the update again as it asked, it didn't ask again for another update. That computer was not compatible with Windows 11. But I bypassed the requirements with Rufus, and I will say that it runs Windows 11 quite well. I have had no problems with it, really. It's even running the most current Windows 11 build.
 

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Manufacturer/Model
    HP Laptop -15-ef1079nr & HP All-in-One 24-df1370 Bundle PC
    CPU
    AMD Ryzen 3 & 11th Gen Intel Core i5-1135G7
    Motherboard
    HP 8706 (FP5) & HP 87F3 (ROW)
    Memory
    8 GB & 8 GB
    Graphics Card(s)
    AMD Radeon Graphics & Integrated Intel Iris X Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    AMD Radeon Graphics Monitor & FHD Diagonal Touchscreen
    Screen Resolution
    1366x768 & 1920x1080
    Hard Drives
    SK Hynix BC511 HFM256GDJTNI-82A0A (SSD) & 512 GB PCIe® NVMe™ M.2 (SSD)
    Keyboard
    HP Slim Keyboard
    Mouse
    Logitech Wireless & HP Wireless
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    Microsoft Defender/Windows Security & Malwarebytes
  • Operating System
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim Desktop - S01-pF1013w
    CPU
    Intel Celeron G5900
    Motherboard
    8768 A (SMVB)
    Memory
    8 GB
    Graphics card(s)
    Intel UHD Graphics 610
    Sound Card
    Intel(R) Display Audio
    Monitor(s) Displays
    HP 23es 23-inch Monitor
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB 7200 rpm SATA HDD
    Mouse
    HP 230 Wireless Mouse
    Keyboard
    HP 230 Wireless Keyboard
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    Microsoft Defender/Windows Security & Malwarebytes
jessewilliams56 said:
This week is the middle of the month; therefore, it's my week to do the computer cleanups at my home. The first computer that I start with, started today and that was the Dell Inspiron One 2020. I do have Dell SupportAssist installed on it, and when I ran the application today, it notified me that there was an update for it. So, I did the update of the software app. Did the usual. The first time, it did a duplicate update, but after I ran the update again as it asked, it didn't ask again for another update. That computer was not compatible with Windows 11. But I bypassed the requirements with Rufus, and I will say that it runs Windows 11 quite well. I have had no problems with it, really. It's even running the most current Windows 11 build.
Click to expand...
Which Windows 11 Build are you on?
The problem I described above for Dell Support Assist is only with Canary Build 27823.1000. 😎🤷‍♂️
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel I9-9900K
    Memory
    64GB
    Graphics Card(s)
    NVIDIA RTX 2060
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    4k Samsung
    Screen Resolution
    3840 x 2160
    Hard Drives
    512GB NVMe, ADATA SU 800, 2TB HDD
fg2001gf11F said:
Which Windows 11 Build are you on?
The problem I described above for Dell Support Assist is only with Canary Build 27823.1000. 😎🤷‍♂️
Click to expand...
It looks like 21600.3755. But that is 11 24H2.
 

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Manufacturer/Model
    HP Laptop -15-ef1079nr & HP All-in-One 24-df1370 Bundle PC
    CPU
    AMD Ryzen 3 & 11th Gen Intel Core i5-1135G7
    Motherboard
    HP 8706 (FP5) & HP 87F3 (ROW)
    Memory
    8 GB & 8 GB
    Graphics Card(s)
    AMD Radeon Graphics & Integrated Intel Iris X Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    AMD Radeon Graphics Monitor & FHD Diagonal Touchscreen
    Screen Resolution
    1366x768 & 1920x1080
    Hard Drives
    SK Hynix BC511 HFM256GDJTNI-82A0A (SSD) & 512 GB PCIe® NVMe™ M.2 (SSD)
    Keyboard
    HP Slim Keyboard
    Mouse
    Logitech Wireless & HP Wireless
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    Microsoft Defender/Windows Security & Malwarebytes
  • Operating System
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim Desktop - S01-pF1013w
    CPU
    Intel Celeron G5900
    Motherboard
    8768 A (SMVB)
    Memory
    8 GB
    Graphics card(s)
    Intel UHD Graphics 610
    Sound Card
    Intel(R) Display Audio
    Monitor(s) Displays
    HP 23es 23-inch Monitor
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB 7200 rpm SATA HDD
    Mouse
    HP 230 Wireless Mouse
    Keyboard
    HP 230 Wireless Keyboard
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    Microsoft Defender/Windows Security & Malwarebytes
jessewilliams56 said:
It looks like 21600.3755. But that is 11 24H2.
Click to expand...
You mean 26100.3755. 😉
There is no problem with that Build and Dell Support Assist. Works fine here too.
I updated it today from 4.6.3 to 4.8.2 on 3 Desktops.

1744692995145.webp

Edition Windows 11 Pro
Version 24H2
Installed on ‎1/‎16/‎2025
OS build 26100.3775
Experience Windows Feature Experience Pack 1000.26100.66.0
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel I9-9900K
    Memory
    64GB
    Graphics Card(s)
    NVIDIA RTX 2060
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    4k Samsung
    Screen Resolution
    3840 x 2160
    Hard Drives
    512GB NVMe, ADATA SU 800, 2TB HDD
DSA is useless bloatware which I would avoid. It caused BSODs on a friend's laptop I fixed and was hard to remove.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Core i7-13700K
    Motherboard
    Asus TUF Gaming Plus WiFi Z790
    Memory
    64 GB Kingston Fury Beast DDR5
    Graphics Card(s)
    Gigabyte GeForce RTX 2060 Super Gaming OC 8G
    Sound Card
    Realtek S1200A
    Monitor(s) Displays
    Viewsonic VP2770
    Screen Resolution
    2560 x 1440
    Hard Drives
    Kingston KC3000 2TB NVME SSD & SATA HDDs & SSD
    PSU
    EVGA SuperNova G2 850W
    Case
    Nanoxia Deep Silence 1
    Cooling
    Noctua NH-D14
    Keyboard
    Microsoft Digital Media Pro
    Mouse
    Logitech Wireless
    Internet Speed
    50 Mb / s
    Browser
    Chrome
    Antivirus
    Defender
Steve C said:
DSA is useless bloatware which I would avoid. It caused BSODs on a friend's laptop I fixed and was hard to remove.
Click to expand...
Never had a problem before, started on April 15, 2025, and only on Canary Build 27823. 🤷‍♂️
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel I9-9900K
    Memory
    64GB
    Graphics Card(s)
    NVIDIA RTX 2060
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    4k Samsung
    Screen Resolution
    3840 x 2160
    Hard Drives
    512GB NVMe, ADATA SU 800, 2TB HDD
Steve C said:
DSA is useless bloatware which I would avoid. It caused BSODs on a friend's laptop I fixed and was hard to remove.
Click to expand...
Dell Support Assist runs problem free on my Dell XPS 9640. Click on "My Computer" below for full specs.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 16 9640
    CPU
    Intel Core Ultra 9 185H
    Memory
    32GB LPDDR5x 7467 MT/s
    Graphics Card(s)
    NVIDIA GeForce RTX 4070 8GB GDDR6
    Monitor(s) Displays
    16.3 inch 4K+ OLED Infinity Edge Touch
    Screen Resolution
    3840 x 2400
    Hard Drives
    1 Terabyte M.2 PCIe NVMe SSD
    Cooling
    Vapor Chamber Cooling
    Mouse
    None
    Internet Speed
    960 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium) + Bing
    Antivirus
    Microsoft Windows Security (Defender)
    Other Info
    Microsoft 365 subscription
    Microsoft OneDrive 1TB Cloud
    Microsoft Visual Studio
    Microsoft Visual Studio Code
    Microsoft Sysinternals Suite
    Microsoft BitLocker
    Microsoft Copilot
    Macrium Reflect X subscription
    Dell Support Assist
    Dell Command | Update
    1Password Password Manager
    Amazon Kindle for PC
    Lightroom/Photoshop subscription
    Interactive Brokers Trader Workstation
TraderGary said:
Dell Support Assist runs problem free on my Dell XPS 9640. Click on "My Computer" below for full specs.
Click to expand...
Did you even try on Canary Build 27823?
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel I9-9900K
    Memory
    64GB
    Graphics Card(s)
    NVIDIA RTX 2060
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    4k Samsung
    Screen Resolution
    3840 x 2160
    Hard Drives
    512GB NVMe, ADATA SU 800, 2TB HDD

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 16 9640
    CPU
    Intel Core Ultra 9 185H
    Memory
    32GB LPDDR5x 7467 MT/s
    Graphics Card(s)
    NVIDIA GeForce RTX 4070 8GB GDDR6
    Monitor(s) Displays
    16.3 inch 4K+ OLED Infinity Edge Touch
    Screen Resolution
    3840 x 2400
    Hard Drives
    1 Terabyte M.2 PCIe NVMe SSD
    Cooling
    Vapor Chamber Cooling
    Mouse
    None
    Internet Speed
    960 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium) + Bing
    Antivirus
    Microsoft Windows Security (Defender)
    Other Info
    Microsoft 365 subscription
    Microsoft OneDrive 1TB Cloud
    Microsoft Visual Studio
    Microsoft Visual Studio Code
    Microsoft Sysinternals Suite
    Microsoft BitLocker
    Microsoft Copilot
    Macrium Reflect X subscription
    Dell Support Assist
    Dell Command | Update
    1Password Password Manager
    Amazon Kindle for PC
    Lightroom/Photoshop subscription
    Interactive Brokers Trader Workstation
Just an FYI: Yesterday I got a new version of Dell Support Assist ? EDIT: 24H2 (OS Build 26100.3775)
 

Attachments

  • Screenshot 2025-04-15 113058.webp
    Screenshot 2025-04-15 113058.webp
    17.3 KB · Views: 1

My Computer

System One

  • OS
    Windows 11 Home "S" mode: 24H2 (OS Build 26100.3775)
    Computer type
    Laptop
    Manufacturer/Model
    Dell
    CPU
    Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40G
    Motherboard
    64-bit operating system Dell 0XMF7W
    Memory
    12GB
    Graphics Card(s)
    Intel R Iris R XE Graphics family
    Sound Card
    Cirrus Speakers High Definition Audio
    Monitor(s) Displays
    Generic PnP monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe 670p SSDPEKNU512GZ NVMe I NTEL 512GB
    Case
    cheap
    Mouse
    Logitech wireless mouse
    Internet Speed
    16 Mps download
    Browser
    Google Chrome
    Antivirus
    Security: Microsoft Defender & Malwarebytes Premium (with browser guard)
    Other Info
    Dell model: Inspiron 15 3511
remover said:
Just an FYI: Yesterday I got a new version of Dell Support Assist ? EDIT: 24H2 (OS Build 26100.3775)
Click to expand...
Got that version 4.8.2 on all my machines. 😉🤷‍♂️

B.T.W.
The idea about testing with Windows insider builds is to catch the problems before they reach the general public. 🤷‍♂️
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel I9-9900K
    Memory
    64GB
    Graphics Card(s)
    NVIDIA RTX 2060
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    4k Samsung
    Screen Resolution
    3840 x 2160
    Hard Drives
    512GB NVMe, ADATA SU 800, 2TB HDD
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