However, when I try to start the HP UEFI hardware diagnostics for step 5, I do not see the required BIOS option:
If you choose to run HP UEFI hardware diagnostics (in the future) can you click F2 or F10 and run the BIOS HP UEFI hardware diagnostics (similar to the bootable diagnostics)?
Each HP software testing method has a pro / con and that is why there are 3 methods.
Please indicate which you can and cannot run: (yes, no)
a) HP PC Hardware Diagnostics UEFI > from a bootable flash drive by F9
b) HP PC Hardware Diagnostics UEFI > from the computer's BIOS by F2 or F10
c) HP PC Hardware Diagnostics Windows v2.6.2.0
The HP PC Hardware Diagnostics Windows should have component tests for graphics.
Component tests > video
This and other component tests can run as needed.
Today is 08/17/2024.
The last recorded unexpected shutdown and restart was 08/15/2024.
The last recorded BSOD was on 08/12/2024.
Please create a new restore point:
Create System Restore Point in Windows 11
This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...
www.elevenforum.com
Most recent updates:
Code:
KB5041585 Security Update 8/17/2024 12:00:00 AM
KB5042099 Update 8/17/2024 12:00:00 AM
Code:
Event[44804]
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2024-08-15T18:46:42.2430000Z
Event ID: 41
Task: N/A
Level: Critical
Opcode: Info a
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: Henry-Computer
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Code:
Event[44792]
Log Name: System
Source: EventLog
Date: 2024-08-15T18:46:55.3670000Z
Event ID: 6008
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic,
User: N/A
User Name: N/A
Computer: Henry-Computer
Description:
The previous system shutdown at 11:23:33 PM on ?8/?13/?2024 was unexpected.
My Computer
System One
-
- OS
- Windows 10
- Computer type
- Laptop
- Manufacturer/Model
- HP
- CPU
- Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
- Motherboard
- Product : 190A Version : KBC Version 94.56
- Memory
- 16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
- Graphics Card(s)
- NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
- Sound Card
- IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
- Hard Drives
- Model Hitachi HTS727575A9E364
- Antivirus
- Microsoft Defender
- Other Info
- Mobile Workstation