Frequent BSODs on Gaming PC: Need Help Diagnosing the Issue


S

SandoZ

New member
Local time
3:55 PM
Posts
5
OS
Windows 11
Hello,

I have a PC that I primarily use for gaming, and it started experiencing BSODs more and more frequently over the past five months. I formatted and reinstalled Windows 11, and for a few weeks, the BSODs stopped, but now they’ve returned even worse.

It seems like the crashes mostly occur when I’m gaming or during intensive usage, but not always consistently.

The error displayed seems to be mostly: SYSTEM_SERVICE_EXCEPTION What failed: win32kfull.sys

I don’t think my components are still under warranty.

I’ve uploaded a ZIP file containing the log collector v2 report to Dropbox (let me know if you prefer another file hosting), and tried to include as much information as possible about my PC’s specs here :

Operating System
Windows 11 Pro 64-bit
CPU
AMD Ryzen 7 1700X 50 °C
Summit Ridge 14nm Technology
RAM
16.0GB Dual-Channel DDR4 @ 1599MHz (16-18-18-36)
Motherboard
ASUSTeK COMPUTER INC. PRIME X370-A (AM4) 50 °C
Graphics
ZOWIE XL LCD (1920x1080@60Hz)
ZOWIE XL LCD (1920x1080@60Hz)
2047MB NVIDIA GeForce GTX 1660 Ti (MSI) 68 °C
Storage
931GB Samsung SSD 980 PRO 1TB (Unknown (SSD))
Optical Drives
TSSTcorp CDDVDW SH-224FB
Audio
Logitech PRO X Wireless Gaming Headset


More info about RAM :
Memory slots
Total memory slots 4
Used memory slots 2
Free memory slots 2
Memory
Type DDR4
Size 16384 MBytes
Channels # Dual
DRAM Frequency 1599.1 MHz
CAS# Latency (CL) 16 clocks
RAS# to CAS# Delay (tRCD) 18 clocks
RAS# Precharge (tRP) 18 clocks
Cycle Time (tRAS) 36 clocks
Bank Cycle Time (tRC) 74 clocks
Command Rate (CR) 1T
Physical Memory
Memory Usage 92 %
Total Physical 16 GB
Available Physical 1.23 GB
Total Virtual 25 GB
Available Virtual 5.78 GB
SPD
Number Of SPD Modules 2
Slot #1
Type DDR4
Size 8192 MBytes
Manufacturer Kingston
Max Bandwidth DDR4-2400 (1200 MHz)
Part Number KHX3200C16D4/8GX
Serial Number 097719E3
Week/year 04 / 19
SPD Ext. XMP
Timing table
Slot #2
Type DDR4
Size 8192 MBytes
Manufacturer Kingston
Max Bandwidth DDR4-2400 (1200 MHz)
Part Number KHX3200C16D4/8GX
Serial Number 0A7719F3
Week/year 04 / 19
SPD Ext. XMP

More info about CPU :
AMD Ryzen 7 1700X
Cores 8
Threads 16
Name AMD Ryzen 7 1700X
Code Name Summit Ridge
Package Socket AM4 (1331)
Technology 14nm
Specification AMD Ryzen 7 1700X Eight-Core Processor
Family F
Extended Family 17
Model 1
Extended Model 1
Stepping 1
Revision ZP-B1
Instructions MMX (+), SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, SSE4A, AMD 64, NX, VMX, AES, AVX, AVX2, FMA3
Virtualization Supported, Disabled
Hyperthreading Supported, Enabled
Fan Speed 854 RPM
Bus Speed 99.9 MHz
Average Temperature 50 °C
 
Windows Build/Version
Windows 23h2 (OS Build 22631.3593)

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
Please perform the following steps:


1) Turn off Windows fast startup

www.elevenforum.com

Turn On or Off Fast Startup in Windows 11

This tutorial will show you how to turn on or off fast startup in Windows 11. There are three startup modes in Windows: Cold (traditional) Wake-from-hibernation Fast Starting with Windows 8.x, the default shutdown and restart scenario has been updated and named fast startup. Fast startup...
www.elevenforum.com www.elevenforum.com



2) Run Tuneup plus > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com



3) Run Memtest86+ for 8 or more passes > take pictures > post images or share links

Memtest86+ | The Open-Source Memory Testing Tool

Just 1 error is a test fail and testing can be aborted.

The more the passes the better the testing conditions.

It sometimes takes passes into the 20's to detect malfunctioning RAM.

The RAM can be tested all at one time or one at a time in the same DIMM.

Memtest86+ | The Open-Source Memory Testing Tool

MemTest86+ - Test RAM



4) The BIOS Version/Date American Megatrends Inc. 6062, 2/24/2023

Upgrade the BIOS > 6062 > 6232

PRIME X370-A - Support

www.asus.com www.asus.com



5) The BIOS: Legacy

Windows was clean installed on 11/2?

Consider Legacy > UEFI using MBR2GPT or clean install
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
zbook said:
Attention: SandoZ
Before posting a BSOD thread, please read the instructions here: Blue/Black Screen of Death (BSOD) Posting Instructions
If you need to add new information, please make a new post in your initial BSOD thread. Please do not make an extra new thread.

Please do not post anything other than Windows 11 Blue/Black Screen Of Death problems in this section.
Click to expand...
Yes I did, I tried to follow every rules, did I miss something ?

  • Please run the V2 log collector (If there were any problems running V2 then run DM. Please post images if there were problems running V2). DONE
  • These files are available under Resources. It helps if your system is using the English language so that the logs can be read ( see here & here for help) System is in english
  • Please provide as much information as possible in the System Specs section of your profile so that the analysts can determine if any components of your system are contributing to the problem. For desktop systems, remember to include details of your Power Supply Unit (PSU). I tried to, but if something is missing just let me know
  • Provide a brief summary of when the crash most often occurs and the particular circumstances (if any) that trigger it. DONE
  • Remove all overclocking on your system and confirm the BSODs still occur before posting here. (If you do not, you will be asked to do this as part of the troubleshooting process to save time.) DONE
  • Please let us know the age of your system and whether any of the components are still under warranty. I'm not sure about the exact age but like I said i probably dont have warranty anymore
Thank you for your response, but i'm not sure what you actually mean :oops:
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
zbook said:
Please perform the following steps:


1) Turn off Windows fast startup

www.elevenforum.com

Turn On or Off Fast Startup in Windows 11

This tutorial will show you how to turn on or off fast startup in Windows 11. There are three startup modes in Windows: Cold (traditional) Wake-from-hibernation Fast Starting with Windows 8.x, the default shutdown and restart scenario has been updated and named fast startup. Fast startup...
www.elevenforum.com www.elevenforum.com



2) Run Tuneup plus > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com



3) Run Memtest86+ for 8 or more passes > take pictures > post images or share links

Memtest86+ | The Open-Source Memory Testing Tool

Just 1 error is a test fail and testing can be aborted.

The more the passes the better the testing conditions.

It sometimes takes passes into the 20's to detect malfunctioning RAM.

The RAM can be tested all at one time or one at a time in the same DIMM.

Memtest86+ | The Open-Source Memory Testing Tool

MemTest86+ - Test RAM
Click to expand...
I just saw the edit.. thank you, I will do that!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
Also see steps 4 and 5.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
You must log in or register to reply here.

Similar threads

Seeking Help with Frequent Crashing and Freezing Issues on Gaming PC
2
Replies
34
Views
5K
PenPusher
PenPusher

Latest Support Threads

Latest Tutorials

Back
Top Bottom