Frequent Crash and Reboot


krom

Member
Local time
2:01 PM
Posts
3
OS
Windows 11 Pro 22H2
I've been chasing this for a while, most of the time it happens when the machine is unattended. After the crash, it'll reboot and open powershell. My mouse settings change until I open logitec g hub software (despite supposedly having saved them all as a default onboard the mouse)

I've run the logger on 3 separate occasions but the output is a little overwhelming for me, not sure where to even start looking.
Here's a link to all the crash info I've been able to get: crash files
 
Windows Build/Version
Win 11 pro 22H2

My Computer

System One

  • OS
    Windows 11 Pro 22H2
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 7600
    Motherboard
    MSI pro X670-P
    Memory
    G.Skill Trident Z5 NEO RGB Series (AMD Expo) 32GB (2 x 16GB)
    Graphics Card(s)
    EVGA GTX 1070 Ti
    Sound Card
    integrated
    Monitor(s) Displays
    Samsung S27E390H
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 980 PRO SSD 2TB PCIe NVMe Boot drive
    Samsung 840 PRO SSD 500 GB SATA
    WD disk 500 GB SATA
    PSU
    EVGA Supernova 750 G7
    Case
    Fractal Define R4
    Cooling
    Noctura NH-D14
    Keyboard
    Microsoft natural
    Mouse
    Logitec G502
    Browser
    firefox or chrome
    Antivirus
    defender
Please perform the following steps:


1) list all attachments to USB devices



2) Run:


Post a share link into this thread using one drive, drop box, or google drive.



3) Open administrative command prompt and copy and paste:

msdt.exe -id WindowsUpdateDiagnostic
msdt.exe -id DeviceDiagnostic

For the Microsoft Windows troubleshooters > click view detailed information > post images or share links into this thread using one drive, drop box, or google drive.


4) Create a new restore point:



5) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with back exclamation mark or unknown device > post images or share inks into this thread using one drive, drop box, or google drive





6) Run HD Tune (free or trial version) (test all drives):
Post images or share links into this thread for results on these tabs:
a) Heath
b) Benchmark
c) Full error scan



7) Run Sea Tools for Windows (all drives):



Post images or share links into this thread for results of the Sea Tools for Windows long Generic test



8) Open administrative command prompt and type or copy and paste

chkdsk /b /v

Run these chkdsk switches on all drives using the syntax chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E:, etc.

These switches can take significant time so make sure that the Windows drive testing runs overnight while sleeping.


C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: y

Reboot as needed.



9) These tests can run overnight while seeping
a) HD Tune Full error scan
b) Sea Tools for Windows long generic test
c) Chkdsk /b /v



10) Run after completing all chkdsk tests on all drives


Post a share link into this thread using one drive, drop box, or google drive.







Code:
------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 656.1 GB
Total Space: 749.3 GB
File System: NTFS
      Model: Samsung SSD 980 PRO 2TB

      Drive: D:
 Free Space: 1141.1 GB
Total Space: 1157.7 GB
File System: NTFS
      Model: Samsung SSD 980 PRO 2TB

      Drive: E:
 Free Space: 260.0 GB
Total Space: 500.0 GB
File System: NTFS
      Model: WDC WD1002FAEX-00Z3A0

      Drive: F:
 Free Space: 387.8 GB
Total Space: 453.9 GB
File System: NTFS
      Model: WDC WD1002FAEX-00Z3A0



Code:
Unknown USB Device (Device Descriptor Request Failed)    USB\VID_0000&PID_0002\A&3724640C&0&13    43
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
1686528183690.png

The only usb devices plugged in are a hp laserjet p1102w, and a hub (with mouse and keyboard)

When attempting to search for the hardware ID (on the details tab as showing in the links above) the Id returned is:
USB\DEVICE_DESCRIPTOR_FAILURE

here is a link to drop box with the tune up log, and the V2 logs:

Results of msdt.exe -id WindowsUpdateDiagnostic:

Informational

IsPostback_RC_PendingUpdates
IsPostback: False

Informational

WaaSMedicService
Issue found by:BinaryHealthPlugin;DynamicProtectionPlugin

Informational

IsPostback_RC_PendingUpdates
IsPostback: True

Informational

Service Status
Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException

Informational

Service Status
Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException

Running: msdt.exe -id DeviceDiagnostic said it found a fix, and forced a restart not giving me the option to see any details.

neither having the the fix to be applied, and removing the unknown device kept it from coming back after a restart
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro 22H2
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 7600
    Motherboard
    MSI pro X670-P
    Memory
    G.Skill Trident Z5 NEO RGB Series (AMD Expo) 32GB (2 x 16GB)
    Graphics Card(s)
    EVGA GTX 1070 Ti
    Sound Card
    integrated
    Monitor(s) Displays
    Samsung S27E390H
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 980 PRO SSD 2TB PCIe NVMe Boot drive
    Samsung 840 PRO SSD 500 GB SATA
    WD disk 500 GB SATA
    PSU
    EVGA Supernova 750 G7
    Case
    Fractal Define R4
    Cooling
    Noctura NH-D14
    Keyboard
    Microsoft natural
    Mouse
    Logitec G502
    Browser
    firefox or chrome
    Antivirus
    defender
When available update the progress with the drive tests.



The bat scripts ran after the latest V2 share link.



Perform Windows updates > report updates or error messages or error codes (post images or share links)

Reboot.



Run a new V2 (dated 06/11) and post a share link into the newest post.




See if you can identify the unknown device using USDeview

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Windows updates ran, no errors or messages

Will update when I get time to do the drive tests, thanks for your patience

Not sure if its progress or not lol, but now it is freezing while asleep and refusing to wake without a power cycle

USBView wasn't able to figure it out either

Port_#0013.Hub_#0004 Unknown USB Device (Device Descriptor Request Failed) Unknown No No Yes No 6/12/2023 7:27:02 PM 2/23/2023 8:42:19 PM 0000 0002 0.00 00 00 00 DESKTOP-SC66J84 (Standard USB Host Controller) Unknown USB Device (Device Descriptor Request Failed) 10.0.22621.1194 BADDEVICE.Dev.NT usb.inf USB\VID_0000&PID_0002\a&25d2aabb&0&13 SilentInstall, RawDeviceOK


Port_#0013.Hub_#0004 Unknown USB Device (Device Descriptor Request Failed) Unknown Yes No Yes No 6/12/2023 7:26:56 PM 6/11/2023 8:22:23 PM 0000 0002 0.00 00 00 00 DESKTOP-SC66J84 (Standard USB Host Controller) Unknown USB Device (Device Descriptor Request Failed) 10.0.22621.1194 BADDEVICE.Dev.NT usb.inf USB\VID_0000&PID_0002\a&3724640c&0&13 SilentInstall, RawDeviceOK


Link to the latest V2 log
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro 22H2
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 7600
    Motherboard
    MSI pro X670-P
    Memory
    G.Skill Trident Z5 NEO RGB Series (AMD Expo) 32GB (2 x 16GB)
    Graphics Card(s)
    EVGA GTX 1070 Ti
    Sound Card
    integrated
    Monitor(s) Displays
    Samsung S27E390H
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 980 PRO SSD 2TB PCIe NVMe Boot drive
    Samsung 840 PRO SSD 500 GB SATA
    WD disk 500 GB SATA
    PSU
    EVGA Supernova 750 G7
    Case
    Fractal Define R4
    Cooling
    Noctura NH-D14
    Keyboard
    Microsoft natural
    Mouse
    Logitec G502
    Browser
    firefox or chrome
    Antivirus
    defender
When available post the drive test results.

The last BSOD seen in the log files was on 06/13
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

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