Frequently BSOD with no memory dump file


rodrigoti said:
After these proccess the sound of the laptop is getting "metalized" and "slow-motion" when playing video...
Click to expand...
That's because you're running Driver Verifier with settings which most wouldn't recommend, although, Driver Verifier can be quite taxing on a system in general.

Unfortunately, none of your latest dump files have been saved so it would be difficult to ascertain why those drivers failed against Driver Verifier. It's important to check in this situation because of the settings you're running with are known to cause false positives.

Caution This option is not intended for use when you are verifying all (or a large collection of) drivers on a computer. This option should be used only when you are doing targeted testing of individual drivers or their attached filter drivers. Using this option on a large number of drivers at the same time could cause unpredictable results, and could force crashes in components unrelated to the driver(s) you are testing.
Click to expand...
Source: Systematic Low Resources Simulation - Windows drivers

Caution Do not use this option on a driver unless you have detailed knowledge of the operation of the driver and have verified that the driver is designed to handle STATUS_PENDING return values from all of its calls to IoCallDriver. Running this option on a driver that is not designed to handle STATUS_PENDING from all calls can result in crashes, memory corruptions, and unusual system behavior that can be difficult to debug or correct.
Click to expand...
Source:
learn.microsoft.com

Force Pending I/O Requests - Windows drivers

Force Pending I/O Requests
learn.microsoft.com

I wouldn't run Driver Verifier on any drivers prefixed with dump_ since these are responsible for writing the dump files to your disk in the event of a crash.

In that view, you’ll find some drivers with names like dump_diskdump.sys, dump_dumpfve.sys, and dump_storahci.sys. The Verified Signer column says “An error occurred while reading or writing to a file,” these drivers have no description, no company name, and their reported path points to nonexistent files like C:\Windows\System32\Drivers\dump_diskdump.sys. What are these things? Does the computer have a virus?

These are virtual drivers that are used for creating crash dumps.¹
Click to expand...
Source: What are these ghost drivers named dump_diskdump.sys and other dump_*.sys that didn't come from any file? - The Old New Thing

This is only my advice, take it or leave it as you will.
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
Ordinarily only mini dumps are viewed for WDV bugchecks.

The BSOD BugCheck C9, {7, fffff801007923a0, ffffad07eff109a0, 0} mini dump only implicated xusb22.sys.

The BSOD BugCheck C9, {7, fffff801007923a0, ffffad07eff109a0, 0} memory dump call stack implicated HarmanFilter.sys




Code: 
PROCESS_NAME:  audiodg.exe




Code: 
fffffd0e`0fd45f20  00000000`00000000
fffffd0e`0fd45f28  fffff802`6b03cb43 nt!wil_details_FeatureReporting_ReportUsageToService+0x113
fffffd0e`0fd45f30  00000000`00000000
fffffd0e`0fd45f38  00000000`00000000
fffffd0e`0fd45f40  00000000`00000000
fffffd0e`0fd45f48  00000000`00000000
fffffd0e`0fd45f50  00000000`00000000
fffffd0e`0fd45f58  00000000`00000000
fffffd0e`0fd45f60  00000000`00000000
fffffd0e`0fd45f68  00000000`00000000
fffffd0e`0fd45f70  00000000`00000000
fffffd0e`0fd45f78  00000000`00000000
fffffd0e`0fd45f80  00000000`00000000
fffffd0e`0fd45f88  00000000`00000000
fffffd0e`0fd45f90  00000000`00000000
fffffd0e`0fd45f98  00000000`00000000
fffffd0e`0fd45fa0  00000000`00000000
fffffd0e`0fd45fa8  fffff802`6b25bab7 nt!RtlpUnwindPrologue+0x15a787
fffffd0e`0fd45fb0  ffffad07`cd3106d4
fffffd0e`0fd45fb8  ffffacfa`3b574084
fffffd0e`0fd45fc0  ffffbe81`53b97180
fffffd0e`0fd45fc8  00000000`0000006d
fffffd0e`0fd45fd0  00000006`01830200
fffffd0e`0fd45fd8  fffffd0e`0fd46e20
fffffd0e`0fd45fe0  00000000`00000007
fffffd0e`0fd45fe8  fffff800`cbca5740*** ERROR: Module load completed but symbols could not be loaded for HarmanFilter.sys
 HarmanFilter+0x5740
fffffd0e`0fd45ff0  ffffad07`00000000
fffffd0e`0fd45ff8  fffffd0e`0fd46218
fffffd0e`0fd46000  ffffbe81`00000094
fffffd0e`0fd46008  fffffd0e`0fd46238
fffffd0e`0fd46010  fffffd0e`0fd46340
fffffd0e`0fd46018  fffffd0e`0fd461a0
fffffd0e`0fd46020  fffff802`6ae20d80 nt!Feature_1757807934_logged_traits
fffffd0e`0fd46028  00000001`0000003e
fffffd0e`0fd46030  00180010`018302ff
fffffd0e`0fd46038  00000002`00000048
fffffd0e`0fd46040  fffff800`cbca0000 HarmanFilter
fffffd0e`0fd46048  00000000`00000000
fffffd0e`0fd46050  fffffd0e`0fd466a2
fffffd0e`0fd46058  00000000`00000002
fffffd0e`0fd46060  00000000`00000000
fffffd0e`0fd46068  fffff800`cbca253c HarmanFilter+0x253c
fffffd0e`0fd46070  fffff800`cbca5740 HarmanFilter+0x5740
fffffd0e`0fd46078  fffff802`6b100f68 nt!RtlpxVirtualUnwind+0x108
fffffd0e`0fd46080  fffff800`cbca0000 HarmanFilter
fffffd0e`0fd46088  fffff800`cbca253c HarmanFilter+0x253c
fffffd0e`0fd46090  fffffd0e`0fd46dd0
fffffd0e`0fd46098  fffff800`cbca7114 HarmanFilter+0x7114
fffffd0e`0fd460a0  fffffd0e`0fd461a0
fffffd0e`0fd460a8  fffffd0e`0fd466a2
fffffd0e`0fd460b0  fffffd0e`0fd46158
fffffd0e`0fd460b8  fffffd0e`0fd46780
fffffd0e`0fd460c0  00000000`0fd46750
fffffd0e`0fd460c8  fffff802`6b100d73 nt!RtlpLookupFunctionEntryForStackWalks+0x1a3
fffffd0e`0fd460d0  fffff800`cbca253c HarmanFilter+0x253c
fffffd0e`0fd460d8  fffff802`00000000
fffffd0e`0fd460e0  fffffd0e`00000001
fffffd0e`0fd460e8  00000000`00000011
fffffd0e`0fd460f0  00000000`00000000
fffffd0e`0fd460f8  fffff800`cbca7114 HarmanFilter+0x7114
fffffd0e`0fd46100  fffff800`cbca7114 HarmanFilter+0x7114
fffffd0e`0fd46108  fffff800`cbca7114 HarmanFilter+0x7114
fffffd0e`0fd46110  00000000`00000000
fffffd0e`0fd46118  00000000`80000000
fffffd0e`0fd46120  00000000`00000004
fffffd0e`0fd46128  00000000`00000000
fffffd0e`0fd46130  fffffd0e`0fd461a0
fffffd0e`0fd46138  fffff802`6b1000a2 nt!RtlpWalkFrameChain+0xa22
fffffd0e`0fd46140  00000000`00000010
fffffd0e`0fd46148  00000000`00000011
fffffd0e`0fd46150  fffff800`cbca253c HarmanFilter+0x253c
fffffd0e`0fd46158  fffff800`cbca7114 HarmanFilter+0x7114
fffffd0e`0fd46160  fffffd0e`0fd461a0
fffffd0e`0fd46168  fffffd0e`0fd466a2
fffffd0e`0fd46170  fffffd0e`0fd46770
fffffd0e`0fd46178  fffffd0e`0fd46768
fffffd0e`0fd46180  00000000`00000000
fffffd0e`0fd46188  fffffd0e`0fd46780
fffffd0e`0fd46190  00000000`00000000
fffffd0e`0fd46198  fffffd0e`0fd464e0
fffffd0e`0fd461a0  00000000`00000001
fffffd0e`0fd461a8  00000000`00000000
fffffd0e`0fd461b0  fffffd0e`0fd461d0
fffffd0e`0fd461b8  fffff802`6b049b14 nt!KiExitDispatcher+0xb4
fffffd0e`0fd461c0  ffffad07`cd31ab00
fffffd0e`0fd461c8  fffffff6`00000002
fffffd0e`0fd461d0  00001f80`0010000f
fffffd0e`0fd461d8  0053002b`002b0010
fffffd0e`0fd461e0  00040282`0018002b
fffffd0e`0fd461e8  00000325`8c0b62ac
fffffd0e`0fd461f0  ffffbe81`53b97180
fffffd0e`0fd461f8  00000000`00000000
fffffd0e`0fd46200  ffffad07`00000000
fffffd0e`0fd46208  fffff802`00000001
fffffd0e`0fd46210  ffffad07`e2bf1080
fffffd0e`0fd46218  ffffad07`a23cc040
fffffd0e`0fd46220  00000000`00000000
fffffd0e`0fd46228  00000000`00000003
fffffd0e`0fd46230  ffffbe81`554cab60
fffffd0e`0fd46238  fffffd0e`0fd46e30
fffffd0e`0fd46240  00000000`00000028
fffffd0e`0fd46248  000052f8`3da21658
fffffd0e`0fd46250  fffff800`cbca62e0 HarmanFilter+0x62e0
fffffd0e`0fd46258  00000000`00000000
fffffd0e`0fd46260  00000000`00000000
fffffd0e`0fd46268  00000000`00000000
fffffd0e`0fd46270  00000000`00000000
fffffd0e`0fd46278  00000000`00000002
fffffd0e`0fd46280  00000000`00000000
fffffd0e`0fd46288  00000000`00000018
fffffd0e`0fd46290  ffffad07`c434d310
fffffd0e`0fd46298  fffff800`cbca1655 HarmanFilter+0x1655
fffffd0e`0fd462a0  00000000`0000027f
fffffd0e`0fd462a8  00000000`00000000
fffffd0e`0fd462b0  00000008`00000000
fffffd0e`0fd462b8  fffffd0e`0fd470f0
fffffd0e`0fd462c0  00000000`00000007
fffffd0e`0fd462c8  fffff802`6c258718 Wdf01000!_xmm+0x1458
fffffd0e`0fd462d0  00000000`00000000
fffffd0e`0fd462d8  fffffd0e`0fd464f8
fffffd0e`0fd462e0  00000000`00000081
fffffd0e`0fd462e8  fffffd0e`0fd46518
fffffd0e`0fd462f0  fffffd0e`0fd46620
fffffd0e`0fd462f8  fffffd0e`0fd46480
fffffd0e`0fd46300  00000000`00000000
fffffd0e`0fd46308  00000000`00000000
fffffd0e`0fd46310  00000000`00000000
fffffd0e`0fd46318  00000000`00000000
fffffd0e`0fd46320  fffff802`6c1c0000 Wdf01000!__ImageBase
fffffd0e`0fd46328  00000000`00000000
fffffd0e`0fd46330  fffffd0e`0fd46982
fffffd0e`0fd46338  00000000`00000002
fffffd0e`0fd46340  00000000`00000000
fffffd0e`0fd46348  fffff802`6c1c5e51 Wdf01000!imp_WdfDeviceEnqueueRequest+0x81 [minkernel\wdf\framework\shared\core\fxdeviceapi.cpp @ 2104]
fffffd0e`0fd46350  fffff802`6c258718 Wdf01000!_xmm+0x1458
fffffd0e`0fd46358  fffff802`6b100f68 nt!RtlpxVirtualUnwind+0x108
fffffd0e`0fd46360  fffff802`6c1c0000 Wdf01000!__ImageBase
fffffd0e`0fd46368  fffff802`6c1c5e51 Wdf01000!imp_WdfDeviceEnqueueRequest+0x81 [minkernel\wdf\framework\shared\core\fxdeviceapi.cpp @ 2104]
fffffd0e`0fd46370  fffffd0e`0fd470d0
fffffd0e`0fd46378  fffff802`6c2616b4 Wdf01000!AuxpInitState  (Wdf01000+0xa16b4)
fffffd0e`0fd46380  fffffd0e`0fd46480
fffffd0e`0fd46388  fffffd0e`0fd46982
fffffd0e`0fd46390  fffffd0e`0fd46438
fffffd0e`0fd46398  fffffd0e`0fd46a60
fffffd0e`0fd463a0  00000000`0fd46a30
fffffd0e`0fd463a8  fffff802`6b100d73 nt!RtlpLookupFunctionEntryForStackWalks+0x1a3
fffffd0e`0fd463b0  fffff802`6c1c525b Wdf01000!FxIoQueue::DispatchRequestToDriver+0x16b [minkernel\wdf\framework\shared\irphandlers\io\fxioqueue.cpp @ 3325]
fffffd0e`0fd463b8  fffff802`00000000
fffffd0e`0fd463c0  fffffd0e`00000001
fffffd0e`0fd463c8  00000000`00000011
fffffd0e`0fd463d0  00000000`00000000
fffffd0e`0fd463d8  fffff802`6c2616b4 Wdf01000!AuxpInitState  (Wdf01000+0xa16b4)
fffffd0e`0fd463e0  fffff802`6c2616b4 Wdf01000!AuxpInitState  (Wdf01000+0xa16b4)
fffffd0e`0fd463e8  fffff802`6c2616b4 Wdf01000!AuxpInitState  (Wdf01000+0xa16b4)
fffffd0e`0fd463f0  00000000`00000000
fffffd0e`0fd463f8  00000000`80000000
fffffd0e`0fd46400  00000000`00000004
fffffd0e`0fd46408  00000000`00000000
fffffd0e`0fd46410  fffffd0e`0fd46480
fffffd0e`0fd46418  fffff802`6b1000a2 nt!RtlpWalkFrameChain+0xa22
fffffd0e`0fd46420  00000000`00000010
fffffd0e`0fd46428  00000000`00000011
fffffd0e`0fd46430  fffff802`6c1c5e51 Wdf01000!imp_WdfDeviceEnqueueRequest+0x81 [minkernel\wdf\framework\shared\core\fxdeviceapi.cpp @ 2104]
fffffd0e`0fd46438  fffff802`6c2616b4 Wdf01000!AuxpInitState  (Wdf01000+0xa16b4)
fffffd0e`0fd46440  fffffd0e`0fd46480
fffffd0e`0fd46448  fffffd0e`0fd46982
fffffd0e`0fd46450  fffffd0e`0fd46a50
fffffd0e`0fd46458  fffffd0e`0fd46a48
fffffd0e`0fd46460  00000000`00000000
fffffd0e`0fd46468  fffffd0e`0fd46a60
fffffd0e`0fd46470  fffffd0e`00000000
fffffd0e`0fd46478  fffff802`6b0563c5 nt!KiDispatchInterrupt+0xd5
fffffd0e`0fd46480  00000000`0000001b
fffffd0e`0fd46488  00000325`8c0b62ac
fffffd0e`0fd46490  00000325`8c0b862a
fffffd0e`0fd46498  fffffd0e`0fd46790
fffffd0e`0fd464a0  ffffad07`a2370520
fffffd0e`0fd464a8  ffffad07`a5eaa8e0
fffffd0e`0fd464b0  00001f80`0010000f
fffffd0e`0fd464b8  0053002b`002b0010
fffffd0e`0fd464c0  00040286`0018002b
fffffd0e`0fd464c8  fffff802`6b02468a nt!KiBeginThreadAccountingPeriod+0x11a
fffffd0e`0fd464d0  ffffad07`e2bf1080
fffffd0e`0fd464d8  ffffad07`e2bf1080
fffffd0e`0fd464e0  00000000`00000005
fffffd0e`0fd464e8  00000000`00000000
fffffd0e`0fd464f0  00000325`00000000
fffffd0e`0fd464f8  fffffd0e`0fd46790
fffffd0e`0fd46500  ffffad07`a2370520
fffffd0e`0fd46508  fffff802`6b22cf3f nt!KiInterruptDispatchNoLockNoEtw+0xbf
fffffd0e`0fd46510  000052f8`3da21658
fffffd0e`0fd46518  fffffd0e`0fd47100
fffffd0e`0fd46520  fffffd0e`0fd47169
fffffd0e`0fd46528  00000000`00000028
fffffd0e`0fd46530  00000000`00000018
fffffd0e`0fd46538  fffff802`69e63180
fffffd0e`0fd46540  ffffad07`c25dea38
fffffd0e`0fd46548  00000000`00000000
fffffd0e`0fd46550  00000000`00000000
fffffd0e`0fd46558  00000000`00000000
fffffd0e`0fd46560  ffffad07`c425b760
fffffd0e`0fd46568  000052f8`3bcb2fd8
fffffd0e`0fd46570  ffffad07`c25de9a0
fffffd0e`0fd46578  fffff800`cbca2a88 HarmanFilter+0x2a88
fffffd0e`0fd46580  00000000`0000027f
fffffd0e`0fd46588  fffff802`6b0d913a nt!ExGenRandom+0x4a
fffffd0e`0fd46590  00005453`4544f200
fffffd0e`0fd46598  00001f80`00001f80
fffffd0e`0fd465a0  00000000`00000000
fffffd0e`0fd465a8  ffffad07`cd31ab90
fffffd0e`0fd465b0  ffffad07`e2bf1080
fffffd0e`0fd465b8  fffff802`6b17c740 nt!ViAvlReleaseTableLockFromDpcLevel+0x2c
fffffd0e`0fd465c0  ffffad07`de5f83d0
fffffd0e`0fd465c8  ffffad07`00000000
fffffd0e`0fd465d0  fffff802`00000000
fffffd0e`0fd465d8  ffffad07`c26b5910
fffffd0e`0fd465e0  00000000`00000000
fffffd0e`0fd465e8  fffff802`6b0cc9bc nt!VfAvlLookupTreeNode+0x108



Code: 
0: kd> lmDvmHarmanFilter
Browse full module list
start             end                 module name
fffff800`cbca0000 fffff800`cbcac000   HarmanFilter   (no symbols)           
    Loaded symbol image file: HarmanFilter.sys
    Image path: \SystemRoot\System32\DriverStore\FileRepository\quantumusbaudio.inf_amd64_852f2a346c05a7cd\HarmanFilter.sys
    Image name: HarmanFilter.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Jan 12 00:27:52 2023 (63BFA868)
    CheckSum:         000121E1
    ImageSize:        0000C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
zbook said:
Ordinarily only mini dumps are viewed for WDV bugchecks.

The BSOD BugCheck C9, {7, fffff801007923a0, ffffad07eff109a0, 0} mini dump only implicated xusb22.sys.

The BSOD BugCheck C9, {7, fffff801007923a0, ffffad07eff109a0, 0} memory dump call stack implicated HarmanFilter.sys
Click to expand...
That Minidump is the same as the MEMORY.DMP file which I looked at and that is not how you analyse it...you've just done !thread + dps <limit> <base> and then looked for any drivers which had symbol errors because they typically point out third-party drivers. You've completely disregarded the entire dump file to suit your narrative.

The crash is due to I/O Verification being enabled:

  • Passes of an IRP to IoCompleteRequest that contains invalid status or that still has a cancel routine set
Click to expand...
Source:
learn.microsoft.com

I/O Verification - Windows drivers

I/O Verification
learn.microsoft.com

Code: 
DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
The IO manager has caught a misbehaving driver.
Arguments:
Arg1: 0000000000000007, IRP passed to IoCompleteRequest still has cancel routine set
Arg2: fffff801007923a0, the cancel routine pointer
Arg3: ffffad07eff109a0, the IRP
Arg4: 0000000000000000

Here's the pointer to the cancellation routine which is still set on the IRP which is being passed to IoCompleteRequest:

Code: 
0: kd> dt nt!_IRP -y CancelRoutine ffffad07eff109a0
   +0x068 CancelRoutine : 0xfffff801`007923a0     void  xusb22!WaitAndUnfilteredRequestCancelRoutine+0

Notice that it belongs to xusb22.sys? You can also run ln with the second parameter:

Code: 
0: kd> ln fffff801007923a0
Browse module
Set bu breakpoint

(fffff801`007923a0)   xusb22!WaitAndUnfilteredRequestCancelRoutine   |  (fffff801`007924c4)   xusb22!XInputControllerDevice::cleanupUnfilteredRequests
Exact matches:

Code: 
0: kd> knL
 # Child-SP          RetAddr               Call Site
00 fffff802`6da0fc28 fffff802`6b8dd3d1     nt!KeBugCheckEx
01 fffff802`6da0fc30 fffff802`6b8d154c     nt!VerifierBugCheckIfAppropriate+0x14d
02 fffff802`6da0fcd0 fffff802`6b261eb5     nt!IovCompleteRequest+0xc0 << Crash here, this is a DV function which does the I/O Verification check
03 fffff802`6da0fdc0 fffff801`00792697     nt!IofCompleteRequest+0x11cb65
04 fffff802`6da0fdf0 fffff801`0078fa0e     xusb22!XInputControllerDevice::cleanupWaitingRequests+0xcf << Sends IoCompleteRequest
05 fffff802`6da0fe30 fffff801`00786848     xusb22!XInputControllerDevice::~XInputControllerDevice+0x96
06 fffff802`6da0fe70 fffff801`007872ed     xusb22!GamepadInformation::GamepadDisconnected+0x64
07 fffff802`6da0fea0 fffff801`00787135     xusb22!GamepadInformation::ProcessStatusReport+0x85
08 fffff802`6da0ff30 fffff801`00786424     xusb22!GamepadInformation::ProcessReport+0x6d
09 fffff802`6da0ff70 fffff802`6c21b28c     xusb22!`anonymous namespace'::BusReadComplete+0x44
0a fffff802`6da0ffa0 fffff802`6c1c6e26     Wdf01000!FxUsbPipeContinuousReader::_FxUsbPipeRequestComplete+0x5c
0b fffff802`6da10000 fffff802`6c1c6b5a     Wdf01000!FxRequestBase::CompleteSubmitted+0xba
0c (Inline Function) --------`--------     Wdf01000!FxIoTarget::CompleteRequest+0x8
0d fffff802`6da10040 fffff802`6c1c7285     Wdf01000!FxIoTarget::RequestCompletionRoutine+0xba
0e fffff802`6da100a0 fffff802`6b0bbad6     Wdf01000!FxIoTarget::_RequestCompletionRoutine+0x35

Code: 
0: kd> ub fffff801`00792697
xusb22!XInputControllerDevice::cleanupWaitingRequests+0xac:
fffff801`00792674 eb26            jmp     xusb22!XInputControllerDevice::cleanupWaitingRequests+0xd4 (fffff801`0079269c)
fffff801`00792676 488b4718        mov     rax,qword ptr [rdi+18h]
fffff801`0079267a 33d2            xor     edx,edx
fffff801`0079267c c74030b60200c0  mov     dword ptr [rax+30h],0C00002B6h
fffff801`00792683 488b4718        mov     rax,qword ptr [rdi+18h]
fffff801`00792687 4883603800      and     qword ptr [rax+38h],0
fffff801`0079268c 488b4f18        mov     rcx,qword ptr [rdi+18h]
fffff801`00792690 48ff15d9c90000  call    qword ptr [xusb22!_imp_IofCompleteRequest (fffff801`0079f070)]
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
I only had time to do some test in the weekend.

Here is what happened:
  1. The laptop freezed once without BSOD.
  2. The same events id 41 and 161 were identified.
  3. V2 log file here.
I`m almost formating the laptop with a clean Windows install, because I`m using the Dell Windows image.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell
    CPU
    Intel Core I7-12700H
    Motherboard
    DELL 05J7DY
    Memory
    Team Group SD5-4800 - DDR5-4800 2400MHz 16GBx2 32GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060 Laptop(GA160M) [DELL]
    Sound Card
    Intel Alder Lake-P PCH - cAVS
    Monitor(s) Displays
    LGD06D1 / 156WFJ [DELL P/N: VHK65]
    Screen Resolution
    1920X1080
    Hard Drives
    WD_BLACK SN770 1TB
    Other Info
    DELL G15 5520 (2022)
The collected logs reported a new BSOD.



1) Turn off WDV

2) Uninstall Kaspersky AV during the troubleshooting and use only Microsoft defender.

(See post #6, #12, #14, and #16)

3) Comment into this thread when Kaspersky AV has been uninstalled using the applicable uninstall tool

4) Perform Windows and defender updates

5) Create a new restore point

6) For any new unexpected shutdown and restart with or without BSOD post a new V2 share link

7) If you clean install make sure that you do not install Kaspersky or any other non-Microsoft AV.
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I removed the remnants of Kasperky with a own removal tool, created a restore point and followed the instructions post #6.

The same situation described on post #24 happened.

V2 log file here.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell
    CPU
    Intel Core I7-12700H
    Motherboard
    DELL 05J7DY
    Memory
    Team Group SD5-4800 - DDR5-4800 2400MHz 16GBx2 32GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060 Laptop(GA160M) [DELL]
    Sound Card
    Intel Alder Lake-P PCH - cAVS
    Monitor(s) Displays
    LGD06D1 / 156WFJ [DELL P/N: VHK65]
    Screen Resolution
    1920X1080
    Hard Drives
    WD_BLACK SN770 1TB
    Other Info
    DELL G15 5520 (2022)
I just had a BSOD.

After the event of the post #26, I restarted the laptop and was using normally (by that for what I understood, the WDV was not running), and had the following BSOD:

1714455289112.jpeg

The dump files were created and the event viewer registered the log:

Event id 41: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

When I was about to execute the V2 log collector I had another BSOD:

1714455485306.jpeg

This one got stucked and didn't created the dump files.

The event id 41 was registered again.

But this time I managed to execute the V2 log collector, here.

Today I'll create a bootable USB to do a fresh Windows 11 install. I think I lost any hope of get this laptop/Windows fixed.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell
    CPU
    Intel Core I7-12700H
    Motherboard
    DELL 05J7DY
    Memory
    Team Group SD5-4800 - DDR5-4800 2400MHz 16GBx2 32GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060 Laptop(GA160M) [DELL]
    Sound Card
    Intel Alder Lake-P PCH - cAVS
    Monitor(s) Displays
    LGD06D1 / 156WFJ [DELL P/N: VHK65]
    Screen Resolution
    1920X1080
    Hard Drives
    WD_BLACK SN770 1TB
    Other Info
    DELL G15 5520 (2022)
How often is the laptop connected to an external monitor?

For any new BSOD after the clean install (please use English as the default language) post a new V2 share link into the newest post.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
zbook said:
How often is the laptop connected to an external monitor?

For any new BSOD after the clean install (please use English as the default language) post a new V2 share link into the newest post.
Click to expand...
I hardly ever I use a 32" smart LG Smart TV as a second monitor.

I decided to change the approach, I renew the warranty of the laptop. I`ll change back the original SSD and memory RAM Slots for a clean install using the Dell Windows image.

If the problems would happen again, I`m gonna use the support service.

Thanks for the help, but I`m still posting the new about the problem.

That`s a video of my laptop: HERE
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell
    CPU
    Intel Core I7-12700H
    Motherboard
    DELL 05J7DY
    Memory
    Team Group SD5-4800 - DDR5-4800 2400MHz 16GBx2 32GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060 Laptop(GA160M) [DELL]
    Sound Card
    Intel Alder Lake-P PCH - cAVS
    Monitor(s) Displays
    LGD06D1 / 156WFJ [DELL P/N: VHK65]
    Screen Resolution
    1920X1080
    Hard Drives
    WD_BLACK SN770 1TB
    Other Info
    DELL G15 5520 (2022)
rodrigoti said:
If the problems would happen again, I`m gonna use the support service.
Click to expand...

Thx for the update.

If it happens again also post a new V2 share link.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
zbook said:
Thx for the update.

If it happens again also post a new V2 share link.
Click to expand...
Thank you zbook.

Just an update about the problem.

I`m using the notebook formated and with the original SSD and RAM about a month. I installed the same applications than before and until now no problem.

I`m not sure what happened, if the Windows with the whole history of patch and firmware correction had anything related with the situation that was happening or something else.

In the weekend I`m gonna change back the 1TB SSD and the 32GB RAM and format again the notebook to evaluate the machine.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell
    CPU
    Intel Core I7-12700H
    Motherboard
    DELL 05J7DY
    Memory
    Team Group SD5-4800 - DDR5-4800 2400MHz 16GBx2 32GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060 Laptop(GA160M) [DELL]
    Sound Card
    Intel Alder Lake-P PCH - cAVS
    Monitor(s) Displays
    LGD06D1 / 156WFJ [DELL P/N: VHK65]
    Screen Resolution
    1920X1080
    Hard Drives
    WD_BLACK SN770 1TB
    Other Info
    DELL G15 5520 (2022)
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