If the computer is under warranty contact again HP support.
Run through the steps that were performed in this thread.
Indicate that you can create an etl trace with Windows Performance Recorder (WPR).
Ask if they have the ability to interpret the trace or what other troubleshooting steps they may have.
Run through the steps that were performed in this thread.
Indicate that you can create an etl trace with Windows Performance Recorder (WPR).
Ask if they have the ability to interpret the trace or what other troubleshooting steps they may have.
HP PCs - Sleep and Hibernate issues in Windows 10 | HP® Customer Support
The computer does not go into sleep mode, does not wake up from sleep mode, or wakes up from sleep mode unexpectedly. The issue might occur after an upgrade to Windows 10.
support.hp.com
My Computer
System One
-
- OS
- Windows 10
- Computer type
- Laptop
- Manufacturer/Model
- HP
- CPU
- Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
- Motherboard
- Product : 190A Version : KBC Version 94.56
- Memory
- 16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
- Graphics Card(s)
- NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
- Sound Card
- IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
- Hard Drives
- Model Hitachi HTS727575A9E364
- Antivirus
- Microsoft Defender
- Other Info
- Mobile Workstation