July 2024 Update on Instability Reports on Intel Core 13th and 14th Gen Desktop Processors



 Intel Community:

Based on extensive analysis of Intel Core 13th/14th Gen desktop processors returned to us due to instability issues, we have determined that elevated operating voltage is causing instability issues in some 13th/14th Gen desktop processors. Our analysis of returned processors confirms that the elevated operating voltage is stemming from a microcode algorithm resulting in incorrect voltage requests to the processor.

Intel is delivering a microcode patch which addresses the root cause of exposure to elevated voltages. We are continuing validation to ensure that scenarios of instability reported to Intel regarding its Core 13th/14th Gen desktop processors are addressed. Intel is currently targeting mid-August for patch release to partners following full validation.

Intel is committed to making this right with our customers, and we continue asking any customers currently experiencing instability issues on their Intel Core 13th/14th Gen desktop processors reach out to Intel Customer Support for further assistance.


 Source:

July 2024 Update on Instability Reports on Intel Core 13th and 14th Gen Desktop Processors

Based on extensive analysis of Intel Core 13th/14th Gen desktop processors returned to us due to instability issues, we have determined that elevated operating voltage is causing instability issues in some 13th/14th Gen desktop processors. Our analysis of returned processors confirms that the...
community.intel.com
 
Click to expand...
Initially the instability is under load but after the damage is done it's all the time.
 

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I take it the i7 14700F released in Jan 2024 has this problem. I haven't seen any problems but it's probably too early, dang it.
 

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DJG said:
I take it the i7 14700F released in Jan 2024 has this problem. I haven't seen any problems but it's probably too early, dang it.
Click to expand...

Intel said this fixed the problem in 2023, although they didn't say when, but if your CPU was manufactured in January 2024 or even December 2023 then I would say that you should be fine.

My guess is that Intel aren't being more specific regarding dates or which batches might be affected to avoid masses of people RMAing their 13th and 14th gen CPUs.
 

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Daz1967 said:
Intel said this fixed the problem in 2023, although they didn't say when, but if your CPU was manufactured in January 2024 or even December 2023 then I would say that you should be fine.

My guess is that Intel aren't being more specific regarding dates or which batches might be affected to avoid masses of people RMAing their 13th and 14th gen CPUs.
Click to expand...

How do you find the manufacturer date? I just purchased my laptop so I assume mine was probably made sometime in 2024.
 

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    128GB
There are two separate issues here. Internal overvolting damages all CPU's regardless of when they were made. All need the new microcode that won't be available until next month at the earliest.

The via oxidation issue is limited to early production units and we won't know exactly which ones until Intel gives more guidance.
 

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    Intel 14900HX
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Daz1967 said:
Intel said this fixed the problem in 2023, although they didn't say when, but if your CPU was manufactured in January 2024 or even December 2023 then I would say that you should be fine.

My guess is that Intel aren't being more specific regarding dates or which batches might be affected to avoid masses of people RMAing their 13th and 14th gen CPUs.
Click to expand...
I bought my 14700F in March. I have an Asus ROG STRIX Z690-F and they released a BIOS update a few days ago which I updated yesterday. Hopefully I'm OK. It states the update "Updated with microcode 0x125 to ensure eTVB operates within Intel specifications", not sure if it relates to this problem.
 

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DJG said:
I bought my 14700F in March. I have an Asus ROG STRIX Z690-F and they released a BIOS update a few days ago which I updated yesterday. Hopefully I'm OK. It states the update "Updated with microcode 0x125 to ensure eTVB operates within Intel specifications", not sure if it relates to this problem.
Click to expand...
I did not do the very last bios update with my Z90-H MB, with my 13900 Intel CPU. let the dog sleep, as it runs good. I will find out more if I ever update to a new Video car that matches my CPU.
 

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Just found out this doesn't even affect my CPU because it's a mobile CPU.
 

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    128GB
If anyone wants to check the warranty information for an Intel processor go to this website.

Online Case Management Lightning

supporttickets.intel.com supporttickets.intel.com

There is also a tutorial here from Intel on how to find the batch number (FPO) and serial number (ATPO) for your processor. You will need this information to use the form in the web link above. Click the Expand All link to reveal the full page.
www.intel.com

Where to Find Intel® Boxed Processor Serial Numbers (FPO and ATPO)...

How to identify Intel® Desktop Processors, FPO numbers, and ATPO numbers.
www.intel.com www.intel.com

The page looks like this.
intel cpu info.png

When you've finished entering the information the result will look something like this.
intel check warranty.png
 

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DJG said:
I bought my 14700F in March. I have an Asus ROG STRIX Z690-F and they released a BIOS update a few days ago which I updated yesterday. Hopefully I'm OK. It states the update "Updated with microcode 0x125 to ensure eTVB operates within Intel specifications", not sure if it relates to this problem.
Click to expand...
That's another issue. The BIOS update related to this thread is due in August
 

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Marcus Vinicus said:
If anyone wants to check the warranty information for an Intel processor go to this website.

Online Case Management Lightning

supporttickets.intel.com supporttickets.intel.com

There is also a tutorial here from Intel on how to find the batch number (FPO) and serial number (ATPO) for your processor. You will need this information to use the form in the web link above. Click the Expand All link to reveal the full page.
www.intel.com

Where to Find Intel® Boxed Processor Serial Numbers (FPO and ATPO)...

How to identify Intel® Desktop Processors, FPO numbers, and ATPO numbers.
www.intel.com www.intel.com

The page looks like this.
View attachment 102285

When you've finished entering the information the result will look something like this.
View attachment 102286
Click to expand...
My Core i7-13700K bought in April 23 has warranty cover until May 26 from the above link. In the UK consumer law gives protection for manufacturing faults for up to 6 years. Intel should extend the warranty for the affected CPUs for at least 6 years which is the UK legal cover or preferably the for life of the CPU for this defect.
 

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  • OS
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    Core i7-13700K
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    Asus TUF Gaming Plus WiFi Z790
    Memory
    64 GB Kingston Fury Beast DDR5
    Graphics Card(s)
    Gigabyte GeForce RTX 2060 Super Gaming OC 8G
    Sound Card
    Realtek S1200A
    Monitor(s) Displays
    Viewsonic VP2770
    Screen Resolution
    2560 x 1440
    Hard Drives
    Kingston KC3000 2TB NVME SSD & SATA HDDs & SSD
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I double checked my bios settings and I already had the 253w max set which keeps my cpu voltages below 1.5v so I'm not worried about burning her out. I am however concerned about the oxidation issue since mine is early production.

I might just pick up a 14900k the next time they go on sale unless Intel gives me a reason to jump back to AMD. I will not, however, go back to an AMD gpu.
 

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    Intel Core i9 14900k, Intel UHD 770 integrated
    Motherboard
    Asus ROG Strix Z790-E Gaming
    Memory
    32gb G.Skill Trident Z5 6600
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    Gigabyte RTX 4090 Gaming OC
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    EVGA Nu Audio, Razer Kraken V3 Pro, Realtek Onboard
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    Dell U4025QW, Benq EX3415R nano IPS monitors
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    5120X2160, 3440X1440
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    Samsung 970 Pro, Samsung 850 Pro, Crucial MX500, WD Black SN700, WD Black 8tb HD
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    FSP Hydro PTM Pro 1350w
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    Corsair Dark Core Pro SE on an Asus ROG Balteus Qi pad
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    950 Mbps cable primary, 6Mbps secondary vdsl
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    Norton 360 Premium
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    I sit on a Secret Lab Titan XL 2020 chair.😍
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    Windows 11 Pro
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    Laptop
    Manufacturer/Model
    2023 Acer Predator Helios 18
    CPU
    Intel 14900HX
    Motherboard
    factory
    Memory
    32gb ddr 5 5600
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    Nvidia RTX 4090 mobile
    Sound Card
    onboard
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    18" 250hz IPS
    Screen Resolution
    2560X1600
    PSU
    factory 330W
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    factory
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    factory
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    individual key argb
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    Norton 360 Premium

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    Microsoft Windows 11 Home
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    MSI MS-7D98
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    Intel Core i5-13490F
    Motherboard
    MSI B760 GAMING PLUS WIFI
    Memory
    2 x 16 Patriot Memory (PDP Systems) PSD516G560081
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    GIGABYTE GeForce RTX 4070 WINDFORCE OC 12G (GV-N4070WF3OC-12GD)
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    Bluetooth Аудио
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    INNOCN 15K1F
    Screen Resolution
    1920 x 1080
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    WD_BLACK SN770 250GB
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    Thermaltake Toughpower GF3 1000W
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    CG560 - DeepCool
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    ID-COOLING SE-224-XTS / 2 x 140Mm Fan - rear and top; 3 x 120Mm - front
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    Corsair KATAR PRO XT
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    100 Mbps
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    Firefox
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    https://www.userbenchmark.com/UserRun/66553205
New reporting by Techpowerup.

www.techpowerup.com

Intel Will Not Recall Failing 13th and 14th Gen CPUs

It's official, Intel will not issue a recall for its failing 13th and 14th gen CPUs, despite the problem being much bigger than initially thought. The company was approached by The Verge and the answers to the questions asked, are not looking great. First of all, it appears that at least all 65...
www.techpowerup.com www.techpowerup.com

First of all, it appears that at least all 65 W or higher base power Intel 13th and 14th gen CPUs are affected—regardless of SKU and lettering—by the so-called elevated Voltage issue. To be clear, it doesn't mean all these CPUs will start to fail and Intel claims that its microcode update will solve the issue for CPUs that haven't shown any signs of stability issues.
Click to expand...

UPDATE: The article mentioned by Techpowerup is from The Verge which in my view doesn't reflect well on Intel.

www.theverge.com

There is no fix for Intel’s crashing 13th and 14th Gen CPUs — any damage is permanent

We got some answers from Intel, and more are on the way.
www.theverge.com www.theverge.com

Perhaps Intel needs to heed this wise advice. :giggle:

when in a hole.jpg
 
Last edited:

My Computers

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  • OS
    Windows 11 Pro 24H2 26100.3025
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebuilt
    CPU
    Intel Core i9 13900K
    Motherboard
    Asus ProArt Z790 Creator WiFi - Bios 2703
    Memory
    Corsair Dominator Platinum 64gb 5600MT/s DDR5 Dual Channel
    Graphics Card(s)
    Sapphire NITRO+ AMD Radeon RX 7900 XTX Vapor-X 24GB
    Sound Card
    External DAC - Headphone Amplifier: Cambridge Audio DACMagic200M
    Monitor(s) Displays
    Panasonic MX950 Mini LED 55" TV 120hz
    Screen Resolution
    3840 x 2160 120hz
    Hard Drives
    Samsung 980 Pro 2TB (OS)
    Samsung 980 Pro 1TB (Files)
    Lexar NZ790 4TB
    LaCie d2 Professional 6TB external - USB 3.1
    Seagate One Touch 18TB external HD - USB 3.0
    PSU
    Corsair RM1200x Shift
    Case
    Corsair RGB Smart Case 5000x (white)
    Cooling
    Corsair iCue H150i Elite Capellix XT
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    Logitech K860
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    Logitech MX Ergo Trackball
    Internet Speed
    Fibre 900/500 Mbps
    Browser
    Microsoft Edge Chromium
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    Bitdefender Total Security
    Other Info
    AMD Radeon Software & Drivers 24.12.1
    AOMEI Backupper Pro
    Dashlane password manager
    Logitech Brio 4K Webcam
    Orico 10-port powered USB 3.0 hub
  • Operating System
    Windows 11 Pro 24H2 26100.2894
    Computer type
    Laptop
    Manufacturer/Model
    Asus Vivobook X1605VA
    CPU
    Intel® Core™ i9-13900H
    Motherboard
    Asus X1605VA bios 309
    Memory
    32GB DDR4-3200 Dual channel
    Graphics card(s)
    *Intel Iris Xᵉ Graphics G7 (96EU) 32.0.101.6078
    Sound Card
    Realtek | Intel SST Bluetooth & USB
    Monitor(s) Displays
    16.0-inch, WUXGA 16:10 aspect ratio, IPS-level Panel
    Screen Resolution
    1920 x 1200 60hz
    Hard Drives
    512GB M.2 NVMe™ PCIe® 3.0 SSD
    Other Info
    720p Webcam
This sounds like a class action lawsuit in the making. Voltagegate to borrow from the Apple terminology.
 

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  • OS
    Windows 11
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    Laptop
    Manufacturer/Model
    Dell Precision 7740
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    Intel Xeon E-2276M @ 2.80 GHz
    Memory
    128GB
Extremely frustrating, how can they even get away with this, know faults, and the consumer suffers.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Intel i9 14900KF
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    Asus z790 ProArt Creator WiFi
    Memory
    64GB Corsair Vengeance RGB
    Graphics Card(s)
    MSI 4090 Suprim X
    Sound Card
    Onboard
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    1 x Asus 24". 1 x Asus 32"
    Screen Resolution
    1920x1080 & 2560 x 1440
    Hard Drives
    Multiple
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    Corsair 1200HX
    Case
    Corsair 7000D RGB
    Cooling
    Corsair H150I Capellix XT
    Keyboard
    Corsair K70 RGB MK.2
    Mouse
    Corsair M55 RGB Pro
    Internet Speed
    1000Mb/s
    Browser
    Edge
    Antivirus
    Windows Default
Perhaps a mass complaint to the FTC is in order in addition to a class action.....

Or.....get Steve from GN in attack mode. :unsure: :love:
 

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    Windows 11 Pro
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    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    Intel Core i9 14900k, Intel UHD 770 integrated
    Motherboard
    Asus ROG Strix Z790-E Gaming
    Memory
    32gb G.Skill Trident Z5 6600
    Graphics Card(s)
    Gigabyte RTX 4090 Gaming OC
    Sound Card
    EVGA Nu Audio, Razer Kraken V3 Pro, Realtek Onboard
    Monitor(s) Displays
    Dell U4025QW, Benq EX3415R nano IPS monitors
    Screen Resolution
    5120X2160, 3440X1440
    Hard Drives
    Samsung 970 Pro, Samsung 850 Pro, Crucial MX500, WD Black SN700, WD Black 8tb HD
    PSU
    FSP Hydro PTM Pro 1350w
    Case
    Thermaltake Level 20 XT
    Cooling
    ARCTIC Liquid Freezer III 420 ARGB in push/pull, Antec Prism X 120mm ARGB Fans x 15
    Keyboard
    Razer Blackwidow V4 Pro
    Mouse
    Corsair Dark Core Pro SE on an Asus ROG Balteus Qi pad
    Internet Speed
    950 Mbps cable primary, 6Mbps secondary vdsl
    Browser
    Chrome primary, FF-Edge-IE secondary
    Antivirus
    Norton 360 Premium
    Other Info
    I sit on a Secret Lab Titan XL 2020 chair.😍
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    2023 Acer Predator Helios 18
    CPU
    Intel 14900HX
    Motherboard
    factory
    Memory
    32gb ddr 5 5600
    Graphics card(s)
    Nvidia RTX 4090 mobile
    Sound Card
    onboard
    Monitor(s) Displays
    18" 250hz IPS
    Screen Resolution
    2560X1600
    PSU
    factory 330W
    Case
    factory
    Cooling
    factory
    Mouse
    touchpad
    Keyboard
    individual key argb
    Internet Speed
    WiFi 7, 2.5gb ethernet
    Browser
    Chrome primary, FF-IE and Edge secondary
    Antivirus
    Norton 360 Premium
HRPuffnstuff said:
Perhaps a mass complaint to the FTC is in order in addition to a class action.....

Or.....get Steve from GN in attack mode. :unsure: :love:
Click to expand...
I'm sure if enough people complain to the FTC they would force Intel's hand.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Precision 7740
    CPU
    Intel Xeon E-2276M @ 2.80 GHz
    Memory
    128GB
at least motherboard maker MSI (Microstar International) is recently doing something about it:

Addressing Recent Intel Core 13th and 14th Gen Desktop Processor Instability
Regarding the recent Intel® Core™ 13th /14th Gen desktop processors instability, MSI has worked closely with Intel to understand the situation and is closely monitoring the progress. We will provide the updated BIOS to our customers and users as soon as possible after the new microcode is released in the middle of August. Stay tuned.
Click to expand...
 

My Computer

System One

  • OS
    windows 10 ltsc
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