Solved new pc, random crashes of software

Victor Bolog · Nov 26, 2023

Hello, I built a new PC by parts and something is not working properly. Random software apps are crashing at unexpected time, games or IDEs or even browsers and sometimes these crashes cause bluescreens.
VICTORVSKY-PC-(2023-11-26_16-40-21).zip This is the BSOD log, please let me know if any component is malfunctioning because I can't figure out the cause.

Thanks

Ghot · Nov 26, 2023

Hello @Victor Bolog and welcome to ElevenForum.

While you're waiting for @zbook, or some other BSOD analyzer.... you could fill out your ElevenForum computer specs.
Please include the make/model of your Power Supply.

Quickie Eleven Forum Setup Guide for new Members

Quickie Interface tour... Quickie set up... At the top right, click on your name, then choose "Preferences". Then go through everything on the left side. Quickie navigation... Click Forums and choose a subforum, OR... Click Forums, then New Posts or What's New Ranks, Trophies...

www.elevenforum.com

You might also want to run these commands in an elevated command prompt... one at a time.

sfc /scannow

Dism /Online /Cleanup-Image /RestoreHealth

You also have a lot of Nvidia driver errors, so this might also be worth your while...

DDU Instructions - Nvidia
1. Get this program, here: Display Driver Uninstaller (DDU) | Wagnardsoft ...get the latest version, and save it to your desktop.
2. Get the DCH/Game Ready vid card driver here, use the Manual Search: Advanced Driver Search | NVIDIA ...save this to your desktop.
Unhook the internet completely.
3. Reboot into Safe Mode and run DDU (Display Driver Uninstaller) choose the "Highly Recommend Option", and just do what it tells you.
4. After it's done, reboot to normal mode, then just double click the Nvidia driver to install.
[See pics below]. If it want's to reboot, let it.
Rehook the internet.

And, most important of all... always remember...

P.S. Nice computer you have there. ^^

Victor Bolog · Nov 26, 2023

Hello,
Thanks for the quick reply. I followed the steps you suggested but it is still not enough. The crashes are still happening

Ghot · Nov 26, 2023

Victor Bolog said:
Hello,
Thanks for the quick reply. I followed the steps you suggested but it is still not enough. The crashes are still happening

You'll have to wait for one of the log analyzers.
"Mentioning" zbooks's account name up there... will light up his notification bell.

If you've done any overclocking, you should probably reset the BIOS to defaults.

Another thing to try... would be to temporarily remove two of the four RAM sticks. Just keep the ones in slots 2 and 4 (counting away from the CPU, to the right). Sometimes 4 sticks of RAM don't always play nice together.

TM21 · Nov 26, 2023

On a new build, if I was having crashes, etc., I would review my assembly procedures. I would make sure that I had not missed a Motherboard mounting point, and that all of the mounting screws were Tight. Then double check all your power connections, and that the PSU is putting out the correct voltages. Just because it's new, doesn't mean it's right!
(as a working computer tech, , , over the years, as technology has improved, I've purchased several PSU Testers.)
You probably don't have a PSU tester, but you can also use a Digital Volt Meter, to check all the voltages.

After building over 200 desktop PC's, I've experienced just about every assembly problem possible, even though I'm Extremely Careful when putting a PC together. "Stuff happens".
Most new motherboards come with a CMOS battery, supplied by the board manufacturer. Don't just assume that it's OK. Take out the CMOS battery and check it with a Digital Voltmeter. The resting voltage must be 3.0vdc or better. Anything less, and the battery should be replaced with a new one. I buy the CR-2032, coin type batteries in bulk, like a dozen at a time. Cheaper that way!
And, every PC that comes in for repair, gets a new battery, since I don't know the history of the original battery.

In my own experience as a PC tech, I've found that way too much stress is put on software, when all too many problems are hardware inspired.

I ran the DISM command, from a previous post, and got a message that "Source Files, could not be found". WTF?

If I were troubleshooting your PC, and all the hardware items were OK, I would remove your hard drive, and replace it with one of my own, with Windows installed, and see if your crashing problems continued. That would totally remove any idea of a software problem.
And, if my troubleshooting concluded that there IS a software problem on your Hard Drive, I would wipe the drive and do a Clean Install of Windows, from my own proven source.

There is no such thing as an irreparable PC problem, just the lack of knowledge of how to do it.

Good Luck, Mate!

TM

zbook · Nov 26, 2023

Please perform the following steps:

1) Run Tuneup plus

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Post a share link into this thread using one drive, drop box, or google drive

2) Turn off Windows fast startup:

Turn On or Off Fast Startup in Windows 11

This tutorial will show you how to turn on or off fast startup in Windows 11. There are three startup modes in Windows: Cold (traditional) Wake-from-hibernation Fast Starting with Windows 8.x, the default shutdown and restart scenario has been updated and named fast startup. Fast startup...

www.elevenforum.com

3) The BIOS: Version/Date American Megatrends International, LLC. F8, 9/12/2023

Upgrade the BIOS: F8 > F9B

Z790 GAMING X AX (rev. 1.x) Support | Motherboard - GIGABYTE Global

Lasting Quality from GIGABYTE.GIGABYTE Ultra Durable™ motherboards bring together a unique blend of features and technologies that offer users the absolute ...

www.gigabyte.com

4) The installed RAM CMH64GX5M4B5600Z36 was not seen in the Qualified Vendor List (QVL)
Comment into this thread if you see it.
For testing purposes swap test RAM displayed in the QVL.

Code:

Event[3401]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2023-11-26T00:15:29.5430000Z
  Event ID: 19
  Task: N/A
  Level: Warning
  Opcode: Info  g
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Victorvsky-PC
  Description:
A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Translation Lookaside Buffer Error
Processor APIC ID: 48

The details view of this entry contains further information.

Event[3402]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2023-11-26T00:15:30.8690000Z
  Event ID: 19
  Task: N/A
  Level: Warning
  Opcode: Info  g
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Victorvsky-PC
  Description:
A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Internal parity error
Processor APIC ID: 48

The details view of this entry contains further information.

Victor Bolog · Nov 27, 2023

Hello, I did the first three steps and now some programs that where crashing instantly seem to work ok. I will wait a few days to see if it still happens and if not I will keep the ram since I have to buy some other to test with them.

Thank you very much!

zbook · Nov 27, 2023

When available post a share link for tuneup plus into this thread using one drive, drop box, or google drive.
(if needed it can run again)

Monitor the computer using:

View Reliability History in Windows 11

This tutorial will show you how to view reliability history for your Windows 11 device. The Reliability Monitor provides a system stability overview and details about events that impact reliability. It calculates the Stability Index shown in the System Stability Chart. Reliability Monitor...

www.elevenforum.com

Victor Bolog · Nov 27, 2023

here is TuneUp

Tuneup.log

drive.google.com

ubuysa · Nov 27, 2023

The three dumps are inconclusive, although they strongly suggest a hardware error. Two of the dumps for example, page fault as soon as the kernel is entered.

In the System log are many corrected machine check (ie. hardware) errors, all for processor #48...

Code:

Event[3402]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2023-11-26T00:15:30.8690000Z
  Event ID: 19
  Task: N/A
  Level: Warning
  Opcode: Info  g
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Victorvsky-PC
  Description:
A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Internal parity error
Processor APIC ID: 48

The details view of this entry contains further information.

Event[3985]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2023-11-26T00:40:34.4660000Z
  Event ID: 19
  Task: N/A
  Level: Warning
  Opcode: Info  g
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Victorvsky-PC
  Description:
A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Translation Lookaside Buffer Error
Processor APIC ID: 48

The details view of this entry contains further information.

I would suspect a CPU issue, or possibly a RAM issue since the two errors reported are parity errors and TLB errors. In the first instance I'd suggest downloading and running the Intel Processor Diagnostic Tool and see what that says about your CPU.

If that tool says your CPU is good then I would remove one RAM stick at a time for a couple of days, or until you get another BSOD. That will show whether one RAM stick is bad.

zbook · Nov 27, 2023

Tuneup plus results were all ok.

The startup and recovery and virtual memory settings are now optimal.

Victor Bolog · Nov 27, 2023

I tested with IPDT and the results are fine. I am thinking there is still some RAM error.

Just a bit of more information, migght be relevant. When I built this PC, i moved my m2 drive and an SSD from the old pc and I used it a bit like this but some program was crashing for no reason(IntelliJ Idea) and I thought I need to reformat the drives to not have any driver issue so I did. After that, that program was fixed but I was still getting crashes with google chrome(not very often) and some games. I found 2 games that crashed constantly on startup, Deliver us mars, it was giving me an EXCEPTION_ACCESS_VIOLATION regarding some memory address, but now after the steps recomended by @zbook this one works. The 2nd game was Palia which crashes at startup saying "Out of video memory", but this happens with a different graphics card so I suppose its not a GPU issue. I don't mind these games crashing but I am worried about a hardware issue since all of these components are new.

I will try to check the ram but the sticks seem fine, I did run memTest on them and there was no error. I will try some sticks from the list on the motherboards website.

zbook · Nov 27, 2023

Memtest86+ and Memtest86 and Windows memory diagnostics were all designed to test for malfunctioning RAM.

None were designed to test for incompatible RAM.

When there are unexpected problems it's important to rule in / rule out incompatibility problems.

Victor Bolog · Nov 30, 2023

I found the issue. I needed a bigger PSU. Thank you all for your replies.

zbook · Dec 1, 2023

Please post a new V2 share link into the newest post.

Victor Bolog · Dec 2, 2023

VICTORVSKY-PC-(2023-12-02_14-35-03).zip

drive.google.com

New V2

zbook · Dec 2, 2023

The logs files were cleaned.

When was the PSU replaced?

Code:

Event[12920]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2023-12-02T13:55:54.8890000Z
  Event ID: 19
  Task: N/A
  Level: Warning
  Opcode: Info  g
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Victorvsky-PC
  Description:
A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Internal parity error
Processor APIC ID: 48

The details view of this entry contains further information.

Event[12921]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2023-12-02T13:55:54.8890000Z
  Event ID: 19
  Task: N/A
  Level: Warning
  Opcode: Info  g
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Victorvsky-PC
  Description:
A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Translation Lookaside Buffer Error
Processor APIC ID: 48

The details view of this entry contains further information.

Code:

Event[12222]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2023-12-01T11:37:02.0040000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info  a
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Victorvsky-PC
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:

Event[12206]
  Log Name: System
  Source: EventLog
  Date: 2023-12-01T11:37:08.3860000Z
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Victorvsky-PC
  Description:
The previous system shutdown at 11:35:23 PM on ?11/?30/?2023 was unexpected.

Victor Bolog · Dec 2, 2023

Thursday 30.11.2023

zbook · Dec 2, 2023

Was there a manual power off on 12/1 or was this an unexpected shutdown?

Please make sure that Windows clean and third party cleaning software are not used.

Run tuneup plus again to have optimal settings.

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