PC Health check says incompatible processor


C

captjoe777

New member
Local time
6:33 PM
Posts
2
OS
Windows 10 version 21H1
I ran the PC Health Check on my Surface Pro and it says my processor is not on the list; however, my processor IS on the list....I have this...Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz 2.50 GHz. I just updated to Win 10 Pro 21H1, restarted the Surface and ran the Health Check again. Still says my processor isn't right.

Thanks!!
 

My Computer

System One

  • OS
    Windows 10 version 21H1
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz 2.50 GHz
    Memory
    4.00 GB
    Screen Resolution
    2736 x 1824
Hi and welcome to the forum

A i5-6300U not compatible.. only a handful of 7th gen and higher Intel processors or considered compatible
Here's the full list
docs.microsoft.com

Windows processor requirements Windows 11 supported Intel processors

This specification details the Intel processors that can be used with Windows 11 customer systems that include Windows products, including custom images.
docs.microsoft.com
 

My Computer

System One

  • OS
    Windows 11 Home(Release Preview) - 24H2 - 26100.3909
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banana Junior 5600-G Series
    CPU
    AMD Ryzen 5 5600G
    Motherboard
    Asus ROG Strix B550-F
    Memory
    G.SKILL Ripjaws V Series 64GB 4x16
    Graphics Card(s)
    Nvidia geforce gtx titan x
    Monitor(s) Displays
    28" ASUS VP28U 4k
    Screen Resolution
    4K, 1080p
    Hard Drives
    Primary SAMSUNG 970 EVO Plus
    PSU
    EVGA BQ 700w 80+ Bronze
    Case
    Zalman i3 NEO
    Cooling
    ARCTIC Freezer 7 X
    Keyboard
    Corsair
    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 295.11 mbps Upload: 65.35 mbps T-Mobile Internet
    Browser
    Firefox and Edge
    Antivirus
    MS - Defender
    Other Info
    Speakers: Klipsch ProMedia 2.1
Hi and Welcome to Eleven Forums

Which page were you referring to, when you say you've seen the i5-6300U is compatible?
Because the Windows 10 Pro 21H1 page says it is compatible. However the Windows 11 page does not feature this processor - meaning the processor is compatible with Windows 10 21H1 but not Windows 11 ... Sorry.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020
BunnyJ said:
Hi and welcome to the forum

A i5-6300U not compatible.. only a handful of 7th gen and higher Intel processors or considered compatible
Here's the full list
docs.microsoft.com

Windows processor requirements Windows 11 supported Intel processors

This specification details the Intel processors that can be used with Windows 11 customer systems that include Windows products, including custom images.
docs.microsoft.com
Click to expand...
My bad...I clicked on the Windows 10 list thinking I should click on what my processor currently is...when I went back and paid more attention I discovered my error...

THANK you for the quick reply!

Joe
 

My Computer

System One

  • OS
    Windows 10 version 21H1
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz 2.50 GHz
    Memory
    4.00 GB
    Screen Resolution
    2736 x 1824

My Computer

System One

  • OS
    Win11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom build
    CPU
    Intel i5-12600K 3700 MHz
    Motherboard
    Asus B660-M
    Memory
    16 GB
    Graphics Card(s)
    none
    Sound Card
    none
    Monitor(s) Displays
    Primary: LG 4K; Secondary: Dell U2412M
    Screen Resolution
    Primary: 3860 x 2160; Secondary: 1200 x 1920
    Hard Drives
    C: Samsung NVme SSD970 256K
    E: 1 TB HDD
    F: 500K HDD
    W: Samsung SSD 840 128K
    Keyboard
    Logitech Lighted
    Mouse
    Kensington ExpertMouse trackball
    Internet Speed
    500/500
    Browser
    Brave
    Antivirus
    Windows Defender
I'm running an i5 Core 7200U that is not on MS"s white list with Win 11 and sure does run good, My HP ENVY qualifies for everything else but the CPU. Think I'll have problems in the future? I've been running 11 now for over a week and it sure is working like a champ.
 

My Computer

System One

  • OS
    Win10/11 Triple Boot Insider Release Preview and DEV channels
    Computer type
    Laptop
    Manufacturer/Model
    HP ENVY
    CPU
    i5 Core 7200U@2.50GHz (Unsupported for Win 11)
    Motherboard
    HP 81AD (U3E1)
    Memory
    12GB
    Graphics Card(s)
    Generic PnP Monitor (1920x1080@60Hz) Intel HD Graphics 620 (HP)
    Sound Card
    Conexant ISST audio
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1536x864 pixels
    Hard Drives
    HGST HTS721010A9E630
    PSU
    Well...PSU you!! What's this mean?
    Case
    HP ENVY SILVER
    Cooling
    A fan.
    Keyboard
    USA
    Mouse
    Logitec Anywhere 2
    Internet Speed
    Good enough for me! Fast!
    Browser
    Edge/Waterfox
    Antivirus
    Windows Defender
    Other Info
    No 'mo.
mecanicogolf said:
I'm running an i5 Core 7200U that is not on MS"s white list with Win 11 and sure does run good, My HP ENVY qualifies for everything else but the CPU. Think I'll have problems in the future? I've been running 11 now for over a week and it sure is working like a champ.
Click to expand...
A couple of months have gone by since you shared this. Is everything still running fine?
 

My Computer

System One

  • OS
    Windows 10 Pro
It's not compatible, few i-5's are
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware M18 R1
    CPU
    13th Gen Core i9 13900HX
    Memory
    32GB DDR5 @4800MHz 2x16GB
    Graphics Card(s)
    Geforce RTX 4090HX 16GB
    Sound Card
    Nvidia HD / Realtek ALC3254
    Monitor(s) Displays
    18" QHD+
    Screen Resolution
    25660 X 1600
    Hard Drives
    C: KIOXIA (Toshiba) 2TB KXG80ZNV2T04 NVMe PCIe M.2 SSD
    D: KIOXIA (Toshiba) 2TB KXG80ZNV2T04 NVMe PCIe M.2 SSD
    Case
    Dark Metallic Moon
    Keyboard
    Alienware M Series per-key AlienFX RGB
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer Killer AX1690 Wi-Fi Network Adaptor Wi-Fi 6E
    Bluetooth 5.2
    Alienware Z01G Graphic Amplifier
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen i-9 10900 K
    Memory
    32Gb Dual Channel DDR4 @ 8843MHz
    Graphics card(s)
    Nvidia RTX 2080 Super
    Sound Card
    Nvidia
    Screen Resolution
    1920 x 1080
    Hard Drives
    Hard Drive C: Samsung 2TB SSD PM981a NVMe
    Hard Drive D:Samsung 2TB SSD 970 EVO Plus
    Mouse
    Alienware 610M
    Browser
    Chrome
    Antivirus
    Norton
Taily said:
A couple of months have gone by since you shared this. Is everything still running fine?
Click to expand...
Yes! It's running very, very well. A lot faster then Win 10. I dual boot to 10 every once in a while, but I use mostly 11. It runs smoothly and no high CPU temps. Updates fast and I'm even on the BETA channel!
 

My Computer

System One

  • OS
    Win10/11 Triple Boot Insider Release Preview and DEV channels
    Computer type
    Laptop
    Manufacturer/Model
    HP ENVY
    CPU
    i5 Core 7200U@2.50GHz (Unsupported for Win 11)
    Motherboard
    HP 81AD (U3E1)
    Memory
    12GB
    Graphics Card(s)
    Generic PnP Monitor (1920x1080@60Hz) Intel HD Graphics 620 (HP)
    Sound Card
    Conexant ISST audio
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1536x864 pixels
    Hard Drives
    HGST HTS721010A9E630
    PSU
    Well...PSU you!! What's this mean?
    Case
    HP ENVY SILVER
    Cooling
    A fan.
    Keyboard
    USA
    Mouse
    Logitec Anywhere 2
    Internet Speed
    Good enough for me! Fast!
    Browser
    Edge/Waterfox
    Antivirus
    Windows Defender
    Other Info
    No 'mo.
The-Hive said:
It's not compatible, few i-5's are
Click to expand...
But it's running sooooo well. Who cares if it's not compatible. It's running great. If things change in the future, then I'll cross that bridge when I get there.
 
Last edited:

My Computer

System One

  • OS
    Win10/11 Triple Boot Insider Release Preview and DEV channels
    Computer type
    Laptop
    Manufacturer/Model
    HP ENVY
    CPU
    i5 Core 7200U@2.50GHz (Unsupported for Win 11)
    Motherboard
    HP 81AD (U3E1)
    Memory
    12GB
    Graphics Card(s)
    Generic PnP Monitor (1920x1080@60Hz) Intel HD Graphics 620 (HP)
    Sound Card
    Conexant ISST audio
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1536x864 pixels
    Hard Drives
    HGST HTS721010A9E630
    PSU
    Well...PSU you!! What's this mean?
    Case
    HP ENVY SILVER
    Cooling
    A fan.
    Keyboard
    USA
    Mouse
    Logitec Anywhere 2
    Internet Speed
    Good enough for me! Fast!
    Browser
    Edge/Waterfox
    Antivirus
    Windows Defender
    Other Info
    No 'mo.
mecanicogolf said:
Think I'll have problems in the future?
Click to expand...
I've played around with a 8 year old 4th generation i7 and the OS runs great. My thinking is the most they could do is decide to stop downloading updates to these systems, but no way would they do something to make them stop working entirely. It would alienate too much of their customer base. Who the heck knows what MS will do in the future to "incompatible systems" running Windows 11 because they're Microsoft. Nuff said.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
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