Playing iTunes = Death

Josey Wales · Aug 16, 2023

I refuse to use any thing that has to do with Apple.

Alonzo Mosley · Aug 16, 2023

Well I'm 45 minutes into playing iTunes and no crash yet.

Is it possible the scannow fixed whatever conflict there was?

Gonna let it go for a while. If I can't replicate the crash, I'm going to call it good for now.

Appreciate the help so far - thanks everyone!

Alonzo Mosley · Aug 16, 2023

Josey Wales said:
I refuse to use any thing that has to do with Apple.

Super helpful.

zbook · Aug 16, 2023

The spontaneous BSOD had not created dump files.

WDV would be useful in stress testing the non-Microsoft drivers.

Code:

Event[15536]
  Log Name: System
  Source: volmgr
  Date: 2023-08-10T11:05:44.5170000Z
  Event ID: 161
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: RJB-1EK4KNSG
  Description:
Dump file creation failed due to error during dump creation.

Code:

Event[19274]
  Log Name: System
  Source: Microsoft-Windows-Subsys-SMSS
  Date: 2023-08-15T23:32:41.9750000Z
  Event ID: 12
  Task: N/A
  Level: Error
  Opcode: Info 

  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: RJB-1EK4KNSG
  Description:
The crash dump file could not be created due to a lack of free space on the destination drive. Increasing the amount of free space on the destination drive may help prevent this error.

Code:

Event[15600]
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2023-08-10T11:05:57.0140000Z
  Event ID: 1005
  Task: N/A
  Level: Error
  Opcode: Info 

  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: RJB-1EK4KNSG
  Description:
Unable to produce a minidump file from the full dump file.

Alonzo Mosley · Aug 16, 2023

OK, I spoke too soon. iTunes triggered the crash.

Here's the V2 report. Have to go offline for a while, will try WDV later. Printed out all the instructions, coz I'm old school.

In the meantime, what's the difference between "Test all non-MSFT drivers" and "Test no MSFT drivers"? Seems like two ways to say same thing?

zbook · Aug 16, 2023

There are drivers used for hardware and software that almost always are the cause of BSOD.

Those are the non-Microsoft drivers.

The Windows drivers or Microsoft drivers are frequently named while debugging as the cause of BSOD.
However they rarely ever cause BSOD. (Microsoft will perform Windows updates with Window insider feedback.)

When possible start WDV.

Alonzo Mosley · Aug 16, 2023

It's started. (As an aside - my Mozilla Firefox crashed twice and took forever to load its homepage coming out of this reboot. Coincidence or connection?)

Per @x BlueRobot 's detailed (thank you!) post, I selected everything that was NOT MSFT, but also included the four listed in step four. I did not have any prefixed "hiber", BTW.

Results from

Code:

verifier /querysettings:

Verifier Flags: 0x001a092b

Standard Flags:

[X] 0x00000001 Special pool.
[X] 0x00000002 Force IRQL checking.
[X] 0x00000008 Pool tracking.
[ ] 0x00000010 I/O verification.
[X] 0x00000020 Deadlock detection.
[ ] 0x00000080 DMA checking.
[X] 0x00000100 Security checks.
[X] 0x00000800 Miscellaneous checks.
[X] 0x00020000 DDI compliance checking.

Additional Flags:

[ ] 0x00000004 Randomized low resources simulation.
[ ] 0x00000200 Force pending I/O requests.
[ ] 0x00000400 IRP logging.
[ ] 0x00002000 Invariant MDL checking for stack.
[ ] 0x00004000 Invariant MDL checking for driver.
[ ] 0x00008000 Power framework delay fuzzing.
[ ] 0x00010000 Port/miniport interface checking.
[ ] 0x00040000 Systematic low resources simulation.
[X] 0x00080000 DDI compliance checking (additional).
[ ] 0x00200000 NDIS/WIFI verification.
[ ] 0x00800000 Kernel synchronization delay fuzzing.
[ ] 0x01000000 VM switch verification.
[ ] 0x02000000 Code integrity checks.

Internal Flags:

[X] 0x00100000 Extended Verifier flags (internal).

[X] Indicates flag is enabled.

Boot Mode:

Persistent

Rules:

All rules are using default settings

Extensions:

wdm: rules.all

Verified Drivers:

fltmgr.sys
wdf01000.sys
storport.sys
ndis.sys
veracrypt.sys
tap-pia-0901.sys
igdkmdn64.sys
iaisp64.sys
tbtbusdrv.sys
ialpss2_i2c_tgl.sys
intelthcbase.sys
netwtw10.sys
teedriverw10x64.sys
ialpss2_uart2_tgl.sys
intcaudiobus.sys
ialpss2_gpio2_tgl.sys
fxvad.sys
iactrllogic64.sys
intcoed.sys
ov5693.sys
ov13858.sys
vd55g0.sys
rtkvhd64.sys
intcusb.sys
intcbtau.sys
ibtusb.sys
iacamera64.sys
mpksldrv.sys

Alonzo Mosley · Aug 16, 2023

So now I just wait until it crashes, and post the next V2? I don't see any other "verifier" output you want me to post?

zbook · Aug 16, 2023

If there were no major performance problems including very slow boot then restart WDV with these customized test settings:

Code:

[ ] 0x00000010 I/O verification.
[ ] 0x00000080 DMA checking.
[ ] 0x00000200 Force pending I/O requests.
[ ] 0x00000400 IRP logging.
[ ] 0x00002000 Invariant MDL checking for stack.
[ ] 0x00004000 Invariant MDL checking for driver.
[ ] 0x00008000 Power framework delay fuzzing.
[ ] 0x00010000 Port/miniport interface checking.
[ ] 0x00040000 Systematic low resources simulation.
[ ] 0x00200000 NDIS/WIFI verification.
[ ] 0x00800000 Kernel synchronization delay fuzzing.
[ ] 0x01000000 VM switch verification.
[ ] 0x02000000 Code integrity checks.

Test all non-Microsoft drivers
Test no Microsoft drivers

If there is no immediate BSOD then post a verifier /querysettings share link.

For any BSOD post a new V2 share link into the newest post.

zbook · Aug 16, 2023

Were these drivers available in the WDV menu:

AppleIPod.sys
AppleKmdfFilter.sys
AppleLowerFilter.sys
usbaapl64.sys
netaapl64.sys
applockerfltr.sys
AppleSSD.sys

Please make sure that all non-Microsoft drivers are tested.

Alonzo Mosley · Aug 16, 2023

As I said, I selected everything that was not an MSFT driver (that wasn't also "dump"). None of those you listed were available options.

Note @x BlueRobot 's instructions and the one you posted differ on which settings to select in "Driver Verifier Manager", but it doesn't seem change whether or not those Apple Drivers list.

The symptoms changed this time around. In prior instances, everything froze. This time:

My screen came back with the touchpad, but it took a bit
The "frame" iTunes software came onscreen, but the list of songs playing, graphics, etc. did NOT
My Taskbar was gone
I could not Alt+Tab to other applications, only between iTunes (such as it was) and a black screen
I did not power off, I was able to get into Task Manager and reboot

Upon reboot, I noticed many of my desktop icons are facacte. For example, what should be a ZIP folder looks like a blank document. Tried to post a screenshot, but my snipping tool is freezing up (effect of Verifier?).

Also, my keyboard is lagging in fits and starts.

Here is the post-reboot V2 file. I'm turning off Verifier to keep working today.

Looking forward to more advice!

* Interestingly, the V2 ZIP file I *just* created appears correct; it's the others on my Desktop whose icons look like blank documents.

zbook · Aug 16, 2023

The V2 link reported these customized tests:

Code:

    [X] 0x00000001 Special pool.
    [X] 0x00000002 Force IRQL checking.
    [X] 0x00000008 Pool tracking.
    [X] 0x00000020 Deadlock detection.
    [X] 0x00000100 Security checks.
    [X] 0x00000800 Miscellaneous checks.
    [X] 0x00020000 DDI compliance checking.
    [X] 0x00080000 DDI compliance checking (additional).

Alonzo Mosley · Aug 16, 2023

zbook said:
The V2 link reported these customized tests:

Yes...?

Alonzo Mosley said:
Note @x BlueRobot 's instructions and the one you posted differ on which settings to select in "Driver Verifier Manager"...

zbook · Aug 16, 2023

There are many methods to use the WDV tool.

Redirecting

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10

www.tenforums.com

LesFerch · Aug 16, 2023

Alonzo Mosley said:
I've tried foobar and didn't dig it. I use iTunes to listen to music (duh) and manage playlists on iPods. Not iPhones or iPads, iPods. Looks like CTM only does photos.

(Curious - how is iTunes "invasive"?)

CTM manages music on both iPods and iPhones.

IIRC, iTunes installs at least one component (Bonjour) that's always in memory and uses a lot of system resources while it's running.

Alonzo Mosley · Aug 16, 2023

LesFerch said:
IIRC, iTunes installs at least one component (Bonjour) that's always in memory and uses a lot of system resources while it's running.

I usually disable Bonjour after every update - I think it's only there so Apple devices can talk to each other? Which I don't need. I just need the music.

zbook said:
There are many methods to use the WDV tool.

Right. Those instructions seemed geared more for Win 10 than 11. Do I need to reconfigure and run again? Did anyone learn anything from the last batch of V2? (I don't know how to read the results). Or is this some glitch between iTunes and the newest Windows build and I'm the first to dig into it?

zbook · Aug 16, 2023

The instructions were provided at 4:50 AM
x blue robot disrupted the thread at 6:28 AM.

It is now 6:55 PM.

I've got to attend to other matters now and will return later.

See if you can use the WDV tool to create a crash with these customized tests:

Code:

[ ] 0x00000010 I/O verification.
[ ] 0x00000080 DMA checking.
[ ] 0x00000200 Force pending I/O requests.
[ ] 0x00000400 IRP logging.
[ ] 0x00002000 Invariant MDL checking for stack.
[ ] 0x00004000 Invariant MDL checking for driver.

Then try this group of customized tests:

Code:

[ ] 0x00008000 Power framework delay fuzzing.
[ ] 0x00010000 Port/miniport interface checking.
[ ] 0x00040000 Systematic low resources simulation.
[ ] 0x00200000 NDIS/WIFI verification.
[ ] 0x00800000 Kernel synchronization delay fuzzing.
[ ] 0x01000000 VM switch verification.
[ ] 0x02000000 Code integrity checks.

Each time post either a querysettings or V2 share link into the newest post.

Alonzo Mosley · Aug 16, 2023

"Disrupted" seems harsh...?

OK, this is weird. I turned off Verifier - and my icons were all fine again. I turned it back on and they're all messed up - except for the NEW V2 report and the LAST V2 report. XLS, PDF, ZIP - all icons appear as blank docs. JPGs appear OK - i.e., thumbnails. (Actually, *one* XLS icon is OK, the rest are "blanks".) The files are AOK, just the Desktop icons.

Anyway, here's the results of the first batch of tests. Attached is the querysettings and this is the V2 link.

Thanks for your time.

Alonzo Mosley · Aug 16, 2023

Oh - here's a picture of what appears on screen once it's crashed. I put a quarter there so you can see how big the cursor is... (The screen isn't arping, that's the reflection of our 1960's textured ceiling in the screen!)

Alonzo Mosley · Aug 16, 2023

zbook said:
Were these drivers available in the WDV menu:

AppleIPod.sys
AppleKmdfFilter.sys
AppleLowerFilter.sys
usbaapl64.sys
netaapl64.sys
applockerfltr.sys
AppleSSD.sys

Please make sure that all non-Microsoft drivers are tested.

They were available via "Add currently not loaded drivers" so I'm adding them for this upcoming round. I did not select applockerfltr.sys because it showed as MSFT.

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