Printer playing up - given up


Hazel123 said:
So is it possible it's just showing in Windows updates as successfully installed but is actually no longer there?

I also just went to C/Windows/System32/spool/Printers and deleted everything in the Printers folder (something tried yesterday to get the printer working again) then restarted. Driver still listed in Windows updates though.
Click to expand...
wait.. so is it only the driver that is showing in windows update now and the printer itself is NOT showing under devices?
 

My Computer

System One

  • OS
    Windows 11 Pro
No it's gone out of devices. Just the driver still there in Windows updates. Originally there were two entries for the printer in devices. One for the printer itself. And the other one underneath. Removed the printer but the other one remained.

After system restore, it was gone from devices but the driver (from yesterday) is now showing in Windows update
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
clear out update history and it should go away:

save as .bat and run as admin
Code: 
@echo off
powershell -windowstyle hidden -command “Start-Process cmd -ArgumentList ‘/s,/c,net stop usosvc & net stop wuauserv & del %systemroot%\SoftwareDistribution\DataStore\Logs\edb.log & del /f /q C:\ProgramData\USOPrivate\UpdateStore\* & net start usosvc & net start wuauserv & UsoClient.exe RefreshSettings’ -Verb runAs”
 

My Computer

System One

  • OS
    Windows 11 Pro
Thanks. Sorry I don't quite understand those instructions :-) Save as bat? Is the code for command prompt or powershell?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
its powershell, but copy it all and paste in notepad
file save as > name it and put name.bat in the name field
in the dropdown below name (for file type) > choose "all types (*.*)"
1739556737842.webp

then right click on the saved .bat file and run as administrator
log off and logon again
 

My Computer

System One

  • OS
    Windows 11 Pro
I've called it driver.bat but the only option is to save it as txt file - is that right?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
Hazel123 said:
I've called it driver.bat but the only option is to save it as txt file - is that right?
Click to expand...
thats because you have to choose all types from the dropdown like my image above. when you click the dropdown, All Types is listed above Normal Text file extension
 

My Computer

System One

  • OS
    Windows 11 Pro
Thanks. Yes I saw all files but not bat, but selected all files.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
Ok ran as administrator. Command window flashed open for a second and went again. Is that done then? Or did it not work?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
Well I guess it worked as update history is now completely empty. Has that actually removed the driver or just the history? :-)
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
it ran. it only executes a few commands to stop a service, delete windows update history and restart the service

Hazel123 said:
Well I guess it worked as update history is now completely empty. Has that actually removed the driver or just the history? :-)
Click to expand...
it cleared the update history. in device manager, show hidden devices and see if your old printer is listed. if so, right-click and delete it and check the box to uninstall driver too. if it isnt listed under hidden, then it would require manually tracking down the driver in C:\Windows\System32\DriverStore\FileRepository, if you want to go that far with it
 

My Computer

System One

  • OS
    Windows 11 Pro
it would require manually tracking down the driver in C:\Windows\System32\DriverStore\FileRepository, if you want to go that far with it
Click to expand...
Isn't that what DriverStoreExplorer already did?

So if Installed driver updates is cleared in Windows updates, that clears the list - but presumably doesn't remove the drivers in the list? But I can assume the driver is no longer installed as it didn't show up in DriverStoreExplorer any more?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
Thanks for your help. I'll ignore it for now. I'm just wondering if my system is ok after the system restore though! Paint and another app wouldn't open but they have after another attempt. Hope everything else is working ok.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
Hazel123 said:
Isn't that what DriverStoreExplorer already did?

So if Installed driver updates is cleared in Windows updates, that clears the list - but presumably doesn't remove the drivers in the list? But I can assume the driver is no longer installed as it didn't show up in DriverStoreExplorer any more?
Click to expand...
yeah. raptr (driverstoreexplorer) is just an alternate gui for device manager
 

My Computer

System One

  • OS
    Windows 11 Pro
Thanks a lot. New printer has arrived - will set up later. What is self-healing wifi by the way? It has that listed.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
The only issue now is Windows Update hanging for ages before it opens - with just a blank page and a little grey circle going round. Not sure if that's since the system restore or since running the bat file to remove installed updates list :-)

Edit: That seems to have improved now.
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
So just having bought a new HP Printer, somebody who is apparently an expert, says never get HP as they give away your info. I can't see they're any more insecure than a lot of routers (although we do have a good secure router). Been using one for 10 years and never had any security issues!

There is nothing more annoying than someone telling you your new item isn't the best choice. I think it's only if you sign up to instant ink anyway. But yes the printer has data, which is how it shows you, in the app, how low your ink settings are. An HP Account is no different to a Microsoft Account in that respect IMO.
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
Hazel123 said:
So just having bought a new HP Printer, somebody who is apparently an expert, says never get HP as they give away your info. I can't see they're any more insecure than a lot of routers (although we do have a good secure router). Been using one for 10 years and never had any security issues!

There is nothing more annoying than someone telling you your new item isn't the best choice.
Click to expand...
meh... every conglomerate sells customer info. thats the way of the world now. by the way, was just about to post back.. you can check all printer driver packages on your pc by running

Command Prompt as Admin:
Code: 
printui /s /t2
 

My Computer

System One

  • OS
    Windows 11 Pro
Well we've been using HP printers for 15 years or more and the old one also shared data with HP and required you to have an HP Account. It's never caused any problems and I don't really care if they know which devices use the printer and how many sheets we print. They don't read the printed documents!

HP Support Assistant also reads all your info - which is how it delivers driver updates!
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    16gb
    Hard Drives
    Samsung 970 evo plus 2TB
    Cooling
    Could be better
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
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