Printing Capabilities keep getting corrupted


The thing is though, you spent time on a fresh install of Windows so I am not sure how any of this advice is valid considering the reinstall.

Delete the Print Spooler files. Sometimes, the Print Spooler files can get corrupted or damaged, which can cause the service to stop working. To delete them, follow these steps:

  • Press Windows Key + R then type services.msc and hit Enter to open the Services window
  • Scroll down & look for Print Spooler service and then select it.
  • Right-click on Print Spooler service then select Stop.
  • Press Windows Key + E to open File Explorer then navigate to the following folder: C:\Windows\System32\spool\PRINTERS
  • Delete all the files in this folder and then close File Explorer.
  • Go back to the Services window and right-click on Print Spooler service then select Start.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.4249
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 - 2 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
If nothing that we have offered is working, I’d seriously have to consider what it is that is stopping the network from communicating. Meaning I still think it’s some kind of network issue, I just don’t know what?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.4249
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 - 2 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
With the spooler off so the printers show, can you see a list?

Powershell: 
Get-Printer
   [[-Name] <String[]>]
   [-ComputerName <String>]
   [-Full]
   [-CimSession <CimSession[]>]
   [-ThrottleLimit <Int32>]
   [-AsJob]
   [<CommonParameters>]
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.4249
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 - 2 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
BobOmb said:
There appear to be monthslong periods before the issue reoccurs..
Click to expand...
True, this isn't a fresh reinstall...that was back in December. But having to deal with this issue twice since December is extremely frustrating (sorry, venting :) ).
 

My Computer

System One

  • OS
    Windows 11 Pro, build: 22621
    Computer type
    Laptop
    Manufacturer/Model
    Dell 7620
    CPU
    Intel Core i7-12700H CPU @ 2300 Mhz
    Memory
    32GB
    Graphics Card(s)
    Nvidia GeForce RTX 3060
    Hard Drives
    NVMe Samsung SSD 980 PRO 2TB
antspants said:
If nothing that we have offered is working, I’d seriously have to consider what it is that is stopping the network from communicating. Meaning I still think it’s some kind of network issue, I just don’t know what?
Click to expand...
Hmmm, I don't notice any other network issues (i.e. I can browse my NAS), however, when looking in File Explorer and go to Network, there is just that one lonely printer listed. But when I go to my other PC on this network, and navigate to the Network, I see a ton of other devices on my network (the printer, Plex Media Server, Smart TVs, Rokus, Stereo, etc). I wasn't thinking it was a network issue...but maybe????
 

My Computer

System One

  • OS
    Windows 11 Pro, build: 22621
    Computer type
    Laptop
    Manufacturer/Model
    Dell 7620
    CPU
    Intel Core i7-12700H CPU @ 2300 Mhz
    Memory
    32GB
    Graphics Card(s)
    Nvidia GeForce RTX 3060
    Hard Drives
    NVMe Samsung SSD 980 PRO 2TB
chadillac said:
I wasn't thinking it was a network issue...but maybe????
Click to expand...

Consider that when you stop the Printer Spooler, the printers show. That could simply be because they are installed.
Once the spooler is running, they disappear? Is this correct? Perhaps because the network can not see/find them. Why, I have no idea.
Incoming/outgoing ports in firewall/router? I’m just winging it here, Chad, as I should bow out before I ridicule myself, if I haven’t already.
What happens if you disable your Antivirus/Firewall?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.4249
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 - 2 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
If not that, as suggested the removing of printers. Personally I would remove them all and start one at a time, if that first printer works, keep installing the others one at a time. Perhaps something with the other printer installs screws up the rest.
If that first printer doesn't work, remove it and install the next.

That’s pretty much all I’ve got. 🙏
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.4249
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 - 2 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
Is your network profile set to private? Is network discovery enabled?

to enable network discovery from admin cmd prompt:
Batch: 
NETSH advfirewall firewall set rule group="Network Discovery" new enable=Yes

Are you on wifi vs printers on lan?

can you ping them?
 

My Computer

System One

  • OS
    PE
antspants said:
With the spooler off so the printers show, can you see a list?

Powershell: 
Get-Printer
   [[-Name] <String[]>]
   [-ComputerName <String>]
   [-Full]
   [-CimSession <CimSession[]>]
   [-ThrottleLimit <Int32>]
   [-AsJob]
   [<CommonParameters>]
Click to expand...
Gives error stating Print Spooler must be running. I started it, ran the command again, it just hangs :(
 

My Computer

System One

  • OS
    Windows 11 Pro, build: 22621
    Computer type
    Laptop
    Manufacturer/Model
    Dell 7620
    CPU
    Intel Core i7-12700H CPU @ 2300 Mhz
    Memory
    32GB
    Graphics Card(s)
    Nvidia GeForce RTX 3060
    Hard Drives
    NVMe Samsung SSD 980 PRO 2TB
antspants said:
Consider that when you stop the Printer Spooler, the printers show. That could simply be because they are installed.
Once the spooler is running, they disappear? Is this correct? Perhaps because the network can not see/find them. Why, I have no idea.
Incoming/outgoing ports in firewall/router? I’m just winging it here, Chad, as I should bow out before I ridicule myself, if I haven’t already.
What happens if you disable your Antivirus/Firewall?
Click to expand...
When I restart Print Spooler, they don't disappear, that Settings page just freezes. Also, I have a network discovery tool called Fing. When running it from this laptop I do see all the network devices, even the 2 printers that are on this network...so not sure that the Network is the root cause.
1718157309571.png
 

My Computer

System One

  • OS
    Windows 11 Pro, build: 22621
    Computer type
    Laptop
    Manufacturer/Model
    Dell 7620
    CPU
    Intel Core i7-12700H CPU @ 2300 Mhz
    Memory
    32GB
    Graphics Card(s)
    Nvidia GeForce RTX 3060
    Hard Drives
    NVMe Samsung SSD 980 PRO 2TB
BobOmb said:
Is your network profile set to private? Is network discovery enabled?

to enable network discovery from admin cmd prompt:
Batch: 
NETSH advfirewall firewall set rule group="Network Discovery" new enable=Yes

Are you on wifi vs printers on lan?

can you ping them?
Click to expand...
Yes, network is set to Private and Discovery is enabled. My PC and all printers are on Wifi.

Running the Fing app, it does see all network devices, including my 2 network printers:
1718157388279.png
 

My Computer

System One

  • OS
    Windows 11 Pro, build: 22621
    Computer type
    Laptop
    Manufacturer/Model
    Dell 7620
    CPU
    Intel Core i7-12700H CPU @ 2300 Mhz
    Memory
    32GB
    Graphics Card(s)
    Nvidia GeForce RTX 3060
    Hard Drives
    NVMe Samsung SSD 980 PRO 2TB
BobOmb said:
i would remove them starting with paperport one by one with the spooler service off until it allowed me to re-enable without an issue.. to te
Click to expand...

BobOmb said:
i would remove them starting with paperport one by one with the spooler service off until it allowed me to re-enable without an issue.. to test
Click to expand...
Removed them all, but now it won't let me add. When I click Add Printer in Settings, it just hangs.
 

My Computer

System One

  • OS
    Windows 11 Pro, build: 22621
    Computer type
    Laptop
    Manufacturer/Model
    Dell 7620
    CPU
    Intel Core i7-12700H CPU @ 2300 Mhz
    Memory
    32GB
    Graphics Card(s)
    Nvidia GeForce RTX 3060
    Hard Drives
    NVMe Samsung SSD 980 PRO 2TB
antspants said:
Delete the Print Spooler files. Sometimes, the Print Spooler files can get corrupted or damaged, which can cause the service to stop working. To delete them, follow these steps:

  • Press Windows Key + R then type services.msc and hit Enter to open the Services window
  • Scroll down & look for Print Spooler service and then select it.
  • Right-click on Print Spooler service then select Stop.
  • Press Windows Key + E to open File Explorer then navigate to the following folder: C:\Windows\System32\spool\PRINTERS
  • Delete all the files in this folder and then close File Explorer.
  • Go back to the Services window and right-click on Print Spooler service then select Start.
Click to expand...
Try that and then try re-add

Run the printer troubleshooter whilst the print list is empty?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.4249
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 - 2 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
antspants said:
Try that and then try re-add

Run the printer troubleshooter whilst the print list is empty?
Click to expand...
Tried those steps. Also tried to run print Troubleshooter with Spooler Service stopped...it just started Spooler service, then hung.
 

My Computer

System One

  • OS
    Windows 11 Pro, build: 22621
    Computer type
    Laptop
    Manufacturer/Model
    Dell 7620
    CPU
    Intel Core i7-12700H CPU @ 2300 Mhz
    Memory
    32GB
    Graphics Card(s)
    Nvidia GeForce RTX 3060
    Hard Drives
    NVMe Samsung SSD 980 PRO 2TB
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