Random Hard locks or Freezes

ryanlever · Feb 2, 2023

hi all,
So recently I have had random hard locks or freezes which cause me to have to shut down the pc using the power button. I have tried everything possible to figure out the problem. Sometimes I can go a week or 2 without a lock-up. Sometimes it happens while gaming or just doing regular tasks. The only thing that I have enabled is XMP for my memory. I have ran dism and sfc with no errors along with memtest. I can't get my pc into the shop until prob wed or Thurs of next week. Most recent recommended GPU drivers are installed along with all chipset drivers. I looked at bluescreen viewer and it didn't seem to be that as nothing is showing up. Nevertheless, this should not be happening. A month or 2 ago I reinstalled win 11 fresh and the issue still continues.

glasskuter · Feb 2, 2023

Welcome to the forum. I would strongly suspect this being a buggy AMD graphics driver or the Adrenalin software. Completely remove both driver and software using DDU. Read the instructions carefully. Display Driver Uninstaller Download version 18.0.6.0

Then install the latest driver. If that doesn't resolve the issue, go through the procedure again and try a slightly older version of the driver and software package.

ryanlever · Feb 2, 2023

glasskuter said:
Welcome to the forum. I would strongly suspect this being a buggy AMD graphics driver or the Adrenalin software. Completely remove both driver and software using DDU. Read the instructions carefully. Display Driver Uninstaller Download version 18.0.6.0

Then install the latest driver. If that doesn't resolve the issue, go through the procedure again and try a slightly older version of the driver and software package.

Thank you for the response I already used DDU last night and reinstalled the latest recommended driver. The problem is VERY weird as i can go a week or so without any issues.

glasskuter · Feb 2, 2023

When it freezes, see if you can unlock by this method. Restart Graphics Driver in Windows 11 Tutorial

ryanlever · Feb 2, 2023

glasskuter said:
When it freezes, see if you can unlock by this method. Restart Graphics Driver in Windows 11 Tutorial

When it happens again I will try that lol and It will happen again its just a matter of when. I will be bringing my PC to a repair shop next week coming to have it looked at. Hard locks should not happen.

csun · Feb 2, 2023

ryanlever said:
When it happens again I will try that lol and It will happen again its just a matter of when. I will be bringing my PC to a repair shop next week coming to have it looked at. Hard locks should not happen.

Random questions/thoughts:

Any entries in Windows Reliability Monitor or Event Viewer ? Is that screenshot in post 1 from a specific troubleshooter ?

Suggest inquiring in the Asus Forum or calling Asus if your are eligible for free or low cost support. There are also various hardware tests available online. Personal opinion only, but last resort would be taking it to computer repair shop. Good Luck !

ryanlever · Feb 2, 2023

csun said:
Random questions/thoughts:

Any entries in Windows Reliability Monitor or Event Viewer ? Is that screenshot in post 1 from a specific troubleshooter ?

Suggest inquiring in the Asus Forum or calling Asus if your are eligible for free or low cost support. There are also various hardware tests available online. Personal opinion only, but last resort would be taking it to computer repair shop. Good Luck !

Ok i will check out the asus forum thanks

ryanlever · Feb 2, 2023

csun said:
Random questions/thoughts:

Any entries in Windows Reliability Monitor or Event Viewer ? Is that screenshot in post 1 from a specific troubleshooter ?

Suggest inquiring in the Asus Forum or calling Asus if your are eligible for free or low cost support. There are also various hardware tests available online. Personal opinion only, but last resort would be taking it to computer repair shop. Good Luck !

That was from the reliability monitor

RJARRRPCGP · Feb 3, 2023

ryanlever said:
When it happens again I will try that lol and It will happen again its just a matter of when. I will be bringing my PC to a repair shop next week coming to have it looked at. Hard locks should not happen.

Are you randomly getting a black screen with the monitor backlight still lit? Are you getting it with Edge? I have that issue and I have yet to notice that with Firefox! It appears to be an infamous bug of 11.

With the infamous Windows 11 bug, it won't freeze when gaming. But Windows 11 will randomly freeze when using Edge!

ryanlever · Feb 3, 2023

RJARRRPCGP said:
Are you randomly getting a black screen with the monitor backlight still lit? Are you getting it with Edge? I have that issue and I have yet to notice that with Firefox! It appears to be an infamous bug of 11.

With the infamous Windows 11 bug, it won't freeze when gaming. But Windows 11 will randomly freeze when using Edge!

No the pc just randomly hard locks on the last screen it was showing. The screen does not go black at all.

RJARRRPCGP · Feb 3, 2023

Suspects: CPU, motherboard and/or PSU.

ryanlever · Feb 3, 2023

RJARRRPCGP said:
Suspects: CPU, motherboard and/or PSU.

What I dont understand is I just finished playing a game earlier and I am typing this on the pc right now. Also before my last lock up it was 7 days with no issues. This rubbish makes no sense at all.

Scott · Feb 3, 2023

Could be a intermittent hardware issue. Here's a snippet from your screenshot.

glasskuter · Feb 3, 2023

Folks over on the Corsair forum have been reporting this same issue and many have found it to be the Icue software. That would be a place to start.

iCue causing system to hang/crash.

I've been using iCue for years with no problems until now. I recently switched from intel to Ryzen and am now having issues with windows hanging and not responding. I have done a lot of troubleshooting trying to figure out what is causing this and I have come to the conclusion that it is, without...

forum.corsair.com

It says specifically in the event that it is a hardware error. If Icue does not prove to be your problem, I suggest you stress test your ram, cpu, and gpu.

The 16 Best Tools to Stress Test Your PC (CPU, RAM, & GPU)

In this guide, we’ve given you a rundown on 16 of the best tools to use to stress test your CPU, RAM, and GPU.

techguided.com

Test your ram.
Search for "Windows Memory Diagnostic" in your start menu, and run the application. Or run Memtest64.

TechPowerUp

MemTest64 is a free system memory stability and error detection software for all Intel and AMD processors. It runs on 64 bit Windows without installation.

www.techpowerup.com

clarknova · Feb 10, 2023

How long did you run memtest? Lockups can result from flaky memory, and memory tests can take a very long time to detect a problem. Run memtest and/or memtest+ for many passes. It will take many hours and any error is a sign that your memory, or something related to it (settings, sockets) is bad and should be corrected. If you get errors, try testing one DIMM or slot at a time to identify the faulty DIMM or slot. Or you may have to disable XMP or change timing or voltage settings to achieve stability.

ryanlever · Feb 15, 2023

glasskuter said:
Folks over on the Corsair forum have been reporting this same issue and many have found it to be the Icue software. That would be a place to start.

iCue causing system to hang/crash.

I've been using iCue for years with no problems until now. I recently switched from intel to Ryzen and am now having issues with windows hanging and not responding. I have done a lot of troubleshooting trying to figure out what is causing this and I have come to the conclusion that it is, without...

forum.corsair.com

It says specifically in the event that it is a hardware error. If Icue does not prove to be your problem, I suggest you stress test your ram, cpu, and gpu.

The 16 Best Tools to Stress Test Your PC (CPU, RAM, & GPU)

In this guide, we’ve given you a rundown on 16 of the best tools to use to stress test your CPU, RAM, and GPU.

techguided.com

Test your ram.

Search for "Windows Memory Diagnostic" in your start menu, and run the application. Or run Memtest64.

TechPowerUp

MemTest64 is a free system memory stability and error detection software for all Intel and AMD processors. It runs on 64 bit Windows without installation.

www.techpowerup.com

JAM83 · Feb 15, 2023

ryanlever said:
Thank you for the response I already used DDU last night and reinstalled the latest recommended driver. The problem is VERY weird as i can go a week or so without any issues.

Mine does the EXACT same thing! I also use AMD Card and use Adrenaline. . It doesn't do it every single day. . Just random times, and on the day it does, it happens multiple times.

ryanlever · Feb 15, 2023

Update is I took the pc to a expert and they said there is nothing wrong with it. All tests passed 100%. I'll look into the icue issue. If I get another lock up am gonna try fresh installing win 10

JAM83 · Feb 15, 2023

ryanlever said:
Update is I took the pc to a expert and they said there is nothing wrong with it. All tests passed 100%. I'll look into the icue issue. If I get another lock up am gonna try fresh installing win 10

I don't have iCue software installed that I know of. If i do, I don't see it in the Programs list.

ryanlever · Feb 15, 2023

JMedlock83 said:
Mine does the EXACT same thing! I also use AMD Card and use Adrenaline. . It doesn't do it every single day. . Just random times, and on the day it does, it happens multiple times.

Ya

Mine does the EXACT same thing! I also use AMD Card and use Adrenaline. . It doesn't do it every single day. . Just random times, and on the day it does, it happens multiple times.

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