Random Lockups


RJARRRPCGP said:
Sounds like the infamous "blank screen with monitor backlight still lit" bug. With that bug, it looks like you regularly will lose control of the PC and have to hold down the power button and get nicked with a "Critical" level error for not shutting down properly.

With that bug, Windows 11 is only known to go down stealthly, if using Edge. Or randomly, when changing the refresh rate.
With the bug, the monitor won't give a no-signal error and still appears to indicate a normal status.

With the bug, games do not result in Windows going down. It's when using Edge, by a long shot!
It's in addition possibly a Chrome/Chromium thing.

TMK, never saw such thing with Firefox.
Click to expand...
It's weird though. We don't get a black screen. Things all look normal, except the mouse and keyboard have no influence on the PC at all. It takes a hard reboot to get things back.
Winuser said:
I wonder why it's only when using Edge. Hopefully she did find out what is causing the problem and by using another browser the problem is solved.
Click to expand...
I have successfully converted her to using Firefox and Chrome. If she absolutely must use Edge, and she has to for some things for her work, she knows to expect some strangeness. So far, there has been no fix from MS for it that I can tell.
 

My Computer

System One

  • OS
    Win 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Intel i7 13700KF
    Motherboard
    Gigabyte Z790 UD AC
    Memory
    32 GB Team Group DDR5 - 6000 CL 30
    Graphics Card(s)
    ASUS TUF GAMING RTX 3070 Ti
    Sound Card
    On board Realtek
    Monitor(s) Displays
    2 x Samsung 32 inch curved - one 4K, one 1080p
    Screen Resolution
    4K, 1920 x 1080
    Hard Drives
    1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
    PSU
    EVGA 1000Q
    Case
    Rosewill something or other
    Cooling
    Noctua NH-D15. A whole schwak of Noctua case fans. $$$
    Keyboard
    Logitech G815
    Mouse
    Logitech G502 Hero
    Internet Speed
    700 up, 600 down
    Browser
    Firefox
    Antivirus
    MalwareBytes
Try running a Clean Boot. If this works, you can leave it this way, or you can add one Service or Startup Item at a time until the computer starts locking up, then you will know the culprit.
 

My Computer

System One

  • OS
    Windows 11 Pro 64 bit 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte Z390 UD
    CPU
    Intel Core i7 77000 3.60
    Motherboard
    Gigabyte Z390 UD
    Memory
    16 GB
    Graphics Card(s)
    nVidia GEForce RTX 2060 Super
    Sound Card
    onboard
    Monitor(s) Displays
    Two 27" Dell 4K monitors
    Screen Resolution
    3840 x 2160
    Hard Drives
    M.2 NVME SSD, 500 GB; Two 2TB Mechanical HDD's
    PSU
    850w PSU
    Case
    Cyberpower PC
    Cooling
    Water cooled
    Keyboard
    Backlit Cyberpower gamiong keyboard
    Mouse
    Backlit Cyberpower gaming mouse
    Internet Speed
    1 GB mbps
    Browser
    Brave
    Antivirus
    Windows Security
If I suspected that Edge was causing any problems on my PC, it would be, "Gone in 60 Seconds".
I use it only occasionally, and so far it's never given me any problems. Firefox is my main browser.
 

My Computer

System One

I hear the word "Ramdom" quite frequently, mostly associated with civil violence.
But when I hear it associated with a Computer...... it cracks me up!
Dog laughing.gif
Because, in a computer there is nothing that happens "Randomly". It's all Cause and Effect.
An operator sees the effect and a technician finds the cause....and eliminates it.
It's what I did for a living for all my working life. And still do to some extent, with my own computers.
 

My Computer

System One

TechnoMage2021 said:
I hear the word "Ramdom" quite frequently, mostly associated with civil violence.
But when I hear it associated with a Computer...... it cracks me up!
View attachment 65309
Because, in a computer there is nothing that happens "Randomly". It's all Cause and Effect.
An operator sees the effect and a technician finds the cause....and eliminates it.
It's what I did for a living for all my working life. And still do to some extent, with my own computers.
Click to expand...
By that logic there is no Random. Every problem has a cause and effect. To keep my reply short, my interpretation of randomly means that it happens occasionally and for no known reason.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
It IS known, just not by you! That's why we have Technicians, of all kinds. A technician works on a lot of different machines and develops a mental library of Cause and Effect.

Even though this old tech has been retired for 18 years, I still get calls for help, from my old customers. I don't run service calls anymore but when I can't help them over the phone, I do know I good shop that I can refer them to.
 

My Computer

System One

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