Solved Unable to install Printer on new ThinkPad

rfhar · Jan 4, 2025

I bought a new ThinkPad a couple weeks ago and have installed 15 programs on it; But I cannot install the Brother printer program on it. I get an error that says that the operation is blocked by the Group Policy Editor, See my Administrator. I have been through that Group Policy Editor both yesterday and this morning and am hopelessly lost on what to change in it . My desktop has had the Brother Printer for ages now and it works OK.

Lenovo ThinkPad Type 21JU-S1300; It is an AMD model with Windows 11 Pro 24H2

FreeBooter · Jan 4, 2025

Reset All Local Group Policy Settings to Default in Windows 11

This tutorial will show you how to reset all Local Group Policy Editor settings back to the default "Not configured" state in Windows 10 and Windows 11. This will reset all group policies back to default whether they were configured in the Local Group Policy Editor or manually in Registry...

www.elevenforum.com

rfhar · Jan 4, 2025

I did as you asked but the same result happens when trying to install Brother Printer. Maybe I have to allow something?
Thanks for the effort but I looked foe that something and missed It. I learned how backup registry Though.

dacrone · Jan 4, 2025

can you supply the link to the program you're trying to install and a screenshot of the error please?

rfhar · Jan 5, 2025

I will be back later today to do it. It Is Sunday and we must leave the house for a few hours. If you are thinking of duplicating the install on your computer, make a registry backup and have your Task Manager open and ready to "End Task". Although it does stop when it gives the pop-up message, it seems to skip over the stop point and continue installing. It is nice to have a fresh" Restore Point" also. There will not always be anything in the "Start - Programs" but there will be parts of the program in "C:/ Programs (x86)", and it is fun to remove them.

Downloads | MFC-J4335DW | United States | Brother

support.brother.com

Lenovo ThinkPad Type 21JU-S1300; It is an AMD model with Windows 11 Pro 24

rfhar · Jan 5, 2025

Here is the popup

dacrone · Jan 5, 2025

Win + R keys >

Code:

regedit

> OK

Navigate to path

Code:

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft

post a screenshot of that so we can see whats in the right column

FreeBooter · Jan 5, 2025

In elevated command prompt, copy & paste the following command and press Enter:

secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose

Close command prompt window and restart the computer to apply the change.

dacrone · Jan 5, 2025

FreeBooter said:
In elevated command prompt, copy & paste the following command and press Enter:

secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose

Close command prompt window and restart the computer to apply the change.

i wouldnt just reset all policies... no clue what or why OP has policies set/in-place. just my opinion though

FreeBooter · Jan 5, 2025

dacrone said:
i wouldnt just reset all policies... no clue what or why OP has policies set/in-place. just my opinion though

I have provided a Brinks tutorial on how to reset all policies, if OP have not completed this task then we are wasting our time with him.

Reset All Local Group Policy Settings to Default in Windows 11

This tutorial will show you how to reset all Local Group Policy Editor settings back to the default "Not configured" state in Windows 10 and Windows 11. This will reset all group policies back to default whether they were configured in the Local Group Policy Editor or manually in Registry...

www.elevenforum.com

dacrone · Jan 5, 2025

no.. they might have certain things blocked for specific reasons. just need to see if anything related to brother is blocked anywhere (services/policies/etc). I'm not going to recommend resetting policies that may be blocking random programs that could cause issues on their system. that would be like recommending reinstalling windows because your web browser is having issues

rfhar · Jan 5, 2025

dacrone said:
Win + R keys >

Code:

regedit

> OK

Navigate to path

Code:

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft

post a screenshot of that so we can see whats in the right column

XxXxX · Jan 5, 2025

Windows now uses its own printer program to enable my brother multifunction printer to work properly i had to install brothers iPrint&Scan software.
this is from your own link.

Utilities | Downloads | MFC-J4335DW | United States | Brother

support.brother.com

install iprint and scan software then see if that enables printing.
best of luck, Steve ..

rfhar · Jan 5, 2025

This laptop is new, and I wouldn't know enough to set a policy. Would a program that I installed set a policy? I not I should be able to set it to default with no worry. Can I do system restore if something goes wrong. As far as the Policy Editor goes, I had to search for info about it to learn what it was. I spent a lot of time going through it, and did so again the next day looking at "not configured"

dacrone · Jan 5, 2025

run

Code:

secpol.msc

make sure that is set to "prompt for credentials" and not "automatically deny elevation requests"

rfhar · Jan 5, 2025

FreeBooter said:
In elevated command prompt, copy & paste the following command and press Enter:

secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose

Close command prompt window and restart the computer to apply the change.

Did so

rfhar · Jan 5, 2025

dacrone said:
run

Code:

secpol.msc

View attachment 121166
make sure that is set to "prompt for credentials" and not "automatically deny elevation requests"

Mine looks as shown above.

dacrone · Jan 5, 2025

Command Prompt as Admin

Code:

net user Administrator /active:yes

Switch accounts to the Administrator and see what happens when you run it.

rfhar · Jan 5, 2025

dacrone said:
Command Prompt as Admin

Code:

net user Administrator /active:yes

Switch accounts to the Administrator and see what happens when you run it.

I am using the Administrator account. Also, my Command prompt is colored red to be sure I have it on when that is what I need.

dacrone · Jan 5, 2025

Your account is an admin account or you’re using the baked-in Administrator?

Solved Unable to install Printer on new ThinkPad

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