UNEXPECTED_STORE_EXCEPTION/0xc000021a BSOD while gaming

mattgmi · May 10, 2024

Getting BSOD when gaming, and once it happens once it happens a few times. Always the 0xc000021a, then a restart. Have been having the issue for about a month, have not made any changes to my system/RAM/mobo/gpu etc. I did a clean install of windows 11 and removed all personal files, unfortunately it persists.

I did the tuneup and am attaching that

mattgmi · May 10, 2024

This is the other dump it recommended

zbook · May 10, 2024

Running an errand.
Later this evening I'll view the new post log files.

mattgmi · May 10, 2024

I really appreciate it, thank you !

abactuon · May 10, 2024

In learn.microsoft for some reason it's 2 errors:

Bug Check 0x154 UNEXPECTED_STORE_EXCEPTION - Windows drivers

Learn about the UNEXPECTED_STORE_EXCEPTION bug check, which indicates that the kernel memory store component caught an unexpected exception.

learn.microsoft.com

Bug Check 0xC000021A WINLOGON_FATAL_ERROR - Windows drivers

The WINLOGON_FATAL_ERROR bug check has a value of 0xC000021A. This means that the Winlogon process terminated unexpectedly.

learn.microsoft.com

RJARRRPCGP · May 10, 2024

Please fill in your PC specs!

mattgmi · May 10, 2024

Got them in except psu, i have to pop it open. It's been a while since I built.

zbook · May 10, 2024

Please perform the following steps:

1) Run Gather additional dump files > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/358470d1643456903-batch-files-use-bsod-debugging-gather_additional_dump_files.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Create a new restore point:

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

3) Read this tutorial on Windows Driver Verifier (WDV):

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10

www.tenforums.com

Plan to run WDV for 48 hours with various customized tests.

Start the tool with these settings:

a) test all non-Microsoft drivers
b) test no Microsoft drivers
c) start the testing with the 3 customized tests in the TF link

Each time the tool is restarted if there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

For any BSOD post a new V2 share link into the newest post.

During the troubleshooting WDV can run continuously in the background until the testing is modified.

mattgmi · May 10, 2024

Here is the link for the additional dump https://drive.google.com/file/d/1p0z01HFaJQEV23yjxzIlPiH8BmrnFoTr/view?usp=drive_link

mattgmi · May 10, 2024

This is for all the non microsoft drivers with the three settings from the TF page (hope I am doing this right )

mattgmi · May 10, 2024

There was also a bios update that I did from the asus site today, I had been doing it via internet from the bios menu, but it didnt pickup this newest one.

zbook · May 10, 2024

Restart WDV with these customized tests:

Code:

    [ ] 0x00000001 Special pool.
    [ ] 0x00000002 Force IRQL checking.
    [ ] 0x00000008 Pool tracking.
    [ ] 0x00000020 Deadlock detection.
    [ ] 0x00000080 DMA checking.
    [ ] 0x00000100 Security checks.
    [ ] 0x00000800 Miscellaneous checks.
    [ ] 0x00020000 DDI compliance checking.
    [ ] 0x00080000 DDI compliance checking (additional).
.

Each time the tool is restarted if there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

For any BSOD post a new V2 share link into the newest post.

Please make sure that share links do not require sign in.
(See post #9)

mattgmi · May 10, 2024

Shoould i select specific drivers from the list, or run it on all drivers installed on the computer?

mattgmi · May 10, 2024

zbook · May 10, 2024

Restart WDV with the same customized tests.

a) test all non-Microsoft drivers
b) test no Microsoft drivers

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