Unplugging my wireless mouse causes a BSOD


KenR70

Member
Local time
11:01 AM
Posts
7
OS
Windows 11
Title says it all. I have tried different USB ports, different mouse, different brand of mouse, same result. Lenovo PC with updated Windows 11.

I have attached my latest .dmp file after recreating the issue if it is of any assistance.
 
Windows Build/Version
24H2 Windows 11 Home

Attachments

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo
    CPU
    Intel Xeon W-2135, 6 cores
    Motherboard
    Lenovo 1036
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA Quadro K2200
    Sound Card
    On board
    Monitor(s) Displays
    Lenovo 21"
    Screen Resolution
    1920 X 1080
Please see:

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Per the previous instructions; see attachment.
 

Attachments

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo
    CPU
    Intel Xeon W-2135, 6 cores
    Motherboard
    Lenovo 1036
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA Quadro K2200
    Sound Card
    On board
    Monitor(s) Displays
    Lenovo 21"
    Screen Resolution
    1920 X 1080
Please perform the following steps:


1) Run Tuneup plus > post a share link






2) Uninstall and reinstall Virtual Box software

vboxmouse VirtualBox Guest Mouse Service c:\windows\system32\drivers\vboxmouse.sys



3) Create a new restore point




4) The BIOS Version/Date LENOVO S03KT63A, 11/2/2023

Upgrade the BIOS: 63A > 68A




5) Run Sea Tools Long generic test (all drives) > post images or share links




6) Open administrative command prompt and copy and paste:

chkdsk /b /v

Run these chkdsk switches on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

Make sure that the windows drive runs overnight while sleeping.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

Reboot as needed.



7) After completing all chkdsk /b /v run:

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-chkdskfromevent.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums




Code:
Event[117]
  Log Name: System
  Source: Microsoft-Windows-Ntfs
  Date: 2025-03-08T23:31:41.6260000Z
  Event ID: 98
  Task: N/A
  Level: Warning
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Lenovo-Desktop
  Description:
Volume M: (\Device\HarddiskVolume8) requires an Online Scan.  An Online Scan will automatically run as part of the next scheduled maintenance task.  Alternatively you may run "CHKDSK /SCAN" locally via the command line, or run "REPAIR-VOLUME <drive:> -SCAN" locally or remotely via PowerShell.

Event[118]
  Log Name: System
  Source: Ntfs
  Date: 2025-03-08T23:31:41.6260000Z
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Lenovo-Desktop
  Description:
A corruption was discovered in the file system structure on volume M:.

A corruption was found in a file system index structure.  The file reference number is 0x3a900000000e333.  The name of the file is "\Users\HP\AppData\Local\Packages\Microsoft.Windows.Search_cw5n1h2txyewy\AC\INetCache\4PZEFRZW".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".
 

Event[119]
  Log Name: System
  Source: Ntfs
  Date: 2025-03-08T23:31:41.8520000Z
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Lenovo-Desktop
  Description:
A corruption was discovered in the file system structure on volume M:.

A corruption was found in a file system index structure.  The file reference number is 0x5ee0000000070e3.  The name of the file is "\Users\HP\AppData\Local\Packages\Microsoft.Windows.Search_cw5n1h2txyewy\AC\INetCache\9FQBT1JZ".  The corrupted index attribute is ":$I30:$INDEX_ROOT".  The corrupted index block is located at Vcn 0xffffffffffffffff, Lcn 0xffffffffffffffff.  The corruption begins at offset 248 within the index block.
 

Event[120]
  Log Name: System
  Source: Ntfs
  Date: 2025-03-08T23:31:42.1400000Z
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Lenovo-Desktop
  Description:
A corruption was discovered in the file system structure on volume M:.

A corruption was found in a file system index structure.  The file reference number is 0x5e00000000e44b.  The name of the file is "\Users\HP\AppData\Local\Packages\Microsoft.Windows.Search_cw5n1h2txyewy\AC\INetCache\BQ0HNQ99".  The corrupted index attribute is ":$I30:$INDEX_ROOT".  The corrupted index block is located at Vcn 0xffffffffffffffff, Lcn 0xffffffffffffffff.  The corruption begins at offset 296 within the index block.



Code:
Event[262]
  Log Name: Application
  Source: Chkdsk
  Date: 2025-03-08T23:31:42.2480000Z
  Event ID: 26228
  Task: None
  Level: Information
  Opcode: Info 
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Lenovo-Desktop
  Description:
Chkdsk was executed in verify mode on a volume snapshot. 

Checking file system on \Device\HarddiskVolume8
Volume label is Passport Ultra Blue.

Examining 3 corruption records ...

Record 1 of 3: Bad subtree in index "$I30" of directory "\Users\HP\AppData\Local\Packages\Microsoft.Windows.Search_cw5n1h2txyewy\AC\INetCache\4PZEFRZW <0x3a9,0xe333>" ... The multi-sector header signature for VCN 0x2 of index $I30
in file 0xe333 is incorrect.
00 00 00 00 00 00 00 00 ?? ?? ?? ?? ?? ?? ?? ??  ................
The index entry offset, 0x0, of index $I30
in file 0xe333 is incorrect.
corruption found.

Record 2 of 3: Corruption in index "$I30" of directory "\Users\HP\AppData\Local\Packages\Microsoft.Windows.Search_cw5n1h2txyewy\AC\INetCache\9FQBT1JZ <0x5ee,0x70e3>" ... The multi-sector header signature for VCN 0x1 of index $I30
in file 0x70e3 is incorrect.
00 00 00 00 00 00 00 00 ?? ?? ?? ?? ?? ?? ?? ??  ................
The index entry offset, 0x0, of index $I30
in file 0x70e3 is incorrect.
corruption found.

Record 3 of 3: Corruption in index "$I30" of directory "\Users\HP\AppData\Local\Packages\Microsoft.Windows.Search_cw5n1h2txyewy\AC\INetCache\BQ0HNQ99 <0x5e,0xe44b>" ... The multi-sector header signature for VCN 0x1 of index $I30
in file 0xe44b is incorrect.
00 00 00 00 00 00 00 00 ?? ?? ?? ?? ?? ?? ?? ??  ................
The index entry offset, 0x0, of index $I30
in file 0xe44b is incorrect.
corruption found.

3 corruption records processed in 1.4 seconds.

Windows has examined the list of previously identified potential issues and found problems.
Please run chkdsk /scan to fully analyze the problems and queue them for repair.



Code:
Event[357]
  Log Name: Application
  Source: Chkdsk
  Date: 2025-03-09T12:16:57.6220000Z
  Event ID: 26226
  Task: None
  Level: Information
  Opcode: Info 
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Lenovo-Desktop
  Description:
Chkdsk was executed in scan mode on a volume snapshot. 

Checking file system on \Device\HarddiskVolume5
Volume label is Passport Ultra Blue.

Stage 1: Examining basic file system structure ...
  1676544 file records processed.                                                       

File verification completed.
 Phase duration (File record verification): 1.50 minutes.
  51678 large file records processed.                                   

 Phase duration (Orphan file record recovery): 19.99 milliseconds.
  0 bad file records processed.                                     

 Phase duration (Bad file record checking): 0.00 milliseconds.

Stage 2: Examining file name linkage ...
  132771 reparse records processed.                                     

    Found corruption in index "$I30" of directory "\Users\HP\AppData\Local\Packages\Microsoft.Windows.Search_cw5n1h2txyewy\AC\INetCache\9FQBT1JZ <0x5ee,0x70e3>"
        ... queued for offline repair.
The down pointer of current index entry with length 0x18 is invalid.
00 00 00 00 00 00 00 00 18 00 00 00 03 00 00 00  ................
ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ??          ........
    Found a mis-ordered index "$I30" from directory "\Users\HP\AppData\Local\Packages\Microsoft.Windows.Search_cw5n1h2txyewy\AC\INetCache\9FQBT1JZ <0x5ee,0x70e3>"
        ... queued for offline repair.
    Found a bad index "$I30" in directory "\Users\HP\AppData\Local\Packages\Microsoft.Windows.Search_cw5n1h2txyewy\AC\INetCache\4PZEFRZW <0x3a9,0xe333>"
        ... queued for offline repair.
The down pointer of current index entry with length 0x70 is invalid.
95 1d 01 00 00 00 4b 02 70 00 54 00 01 00 00 00  ?.....K.p.T.....
33 e3 00 00 00 00 a9 03 83 df e8 fd 7b 4c da 01  3π......?.Φ²{L..
9e 2d e9 fd 7b 4c da 01 9e 2d e9 fd 7b 4c da 01  .-Θ²{L...-Θ²{L..
9e 2d e9 fd 7b 4c da 01 00 20 00 00 00 00 00 00  .-Θ²{L... ......
a4 15 00 00 00 00 00 00 20 20 00 00 00 00 00 00  ñ.......  ......
09 01 74 00 68 00 5b 00 32 00 5d 00 2e 00 6a 00      .t.h.[.2.]...j.
70 00 67 00 50 00 47 00 ff ff ff ff ff ff ff ff  p.g.P.G.        
    Found a mis-ordered index "$I30" from directory "\Users\HP\AppData\Local\Packages\Microsoft.Windows.Search_cw5n1h2txyewy\AC\INetCache\4PZEFRZW <0x3a9,0xe333>"
        ... queued for offline repair.
    Found corruption in index "$I30" of directory "\Users\HP\AppData\Local\Packages\Microsoft.Windows.Search_cw5n1h2txyewy\AC\INetCache\BQ0HNQ99 <0x5e,0xe44b>"
        ... queued for offline repair.
The down pointer of current index entry with length 0x18 is invalid.
00 00 00 00 00 00 00 00 18 00 00 00 03 00 00 00  ................
ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ??          ........
    Found a mis-ordered index "$I30" from directory "\Users\HP\AppData\Local\Packages\Microsoft.Windows.Search_cw5n1h2txyewy\AC\INetCache\BQ0HNQ99 <0x5e,0xe44b>"
        ... queued for offline repair.
  2341632 index entries processed.                                                       

Index verification completed.
 Phase duration (Index verification): 6.11 minutes.

 Phase duration (Orphan reconnection): 27.01 seconds.
    Found 13 missing entries (\Users\HP\AppData\Local\Packages\Microsoft.Windows.Search_cw5n1h2txyewy\AC\INetCache\BQ0HNQ99\th[1].svg <0x3de,0xe852>, ...) in index "$I30" of directory "\Users\HP\AppData\Local\Packages\Microsoft.Windows.Search_cw5n1h2txyewy\AC\INetCache\BQ0HNQ99 <0x5e,0xe44b>"
        ... queued for offline repair.
    Found 14 missing entries (\Users\HP\AppData\Local\Packages\Microsoft.Windows.Search_cw5n1h2txyewy\AC\INetCache\4PZEFRZW\th[1].svg <0x1e1,0xe3b6>, ...) in index "$I30" of directory "\Users\HP\AppData\Local\Packages\Microsoft.Windows.Search_cw5n1h2txyewy\AC\INetCache\4PZEFRZW <0x3a9,0xe333>"
        ... queued for offline repair.
    Found 12 missing entries (\Users\HP\AppData\Local\Packages\Microsoft.Windows.Search_cw5n1h2txyewy\AC\INetCache\9FQBT1JZ\th[1].jpg <0xb5,0x8631>, ...) in index "$I30" of directory "\Users\HP\AppData\Local\Packages\Microsoft.Windows.Search_cw5n1h2txyewy\AC\INetCache\9FQBT1JZ <0x5ee,0x70e3>"
        ... queued for offline repair.

 Phase duration (Orphan recovery to lost and found): 327.59 milliseconds.
  132771 reparse records processed.                                     

 Phase duration (Reparse point and Object ID verification): 281.63 milliseconds.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
 Phase duration (Security descriptor verification): 111.16 milliseconds.
  332545 data files processed.                                           

 Phase duration (Data attribute verification): 0.01 milliseconds.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
Windows has found problems that must be fixed offline.
Please run "chkdsk /spotfix" to fix the issues.

 976727007 KB total disk space.
 551698332 KB in 1033303 files.
    701128 KB in 332546 indexes.
   1790411 KB in use by the system.
     65536 KB occupied by the log file.
 422537136 KB available on disk.

      4096 bytes in each allocation unit.
 244181751 total allocation units on disk.
 105634284 allocation units available on disk.
Total duration: 8.08 minutes (484980 ms).



Code:
------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 365.7 GB
Total Space: 953.1 GB
File System: NTFS
      Model: CT1000MX500SSD1

      Drive: E:
 Free Space: 4392.1 GB
Total Space: 4769.3 GB
File System: NTFS
      Model: Seagate Portable SCSI Disk Device

      Drive: F:
 Free Space: 3665.6 GB
Total Space: 3815.4 GB
File System: NTFS
      Model: Seagate Portable SCSI Disk Device

      Drive: H:
 Free Space: 576.7 GB
Total Space: 976.8 GB
File System: NTFS
      Model: Samsung SSD 850 PRO 1TB

      Drive: I:
 Free Space: 308.0 GB
Total Space: 953.8 GB
File System: NTFS
      Model: WD easystore 25FC USB Device

      Drive: J:
 Free Space: 19.5 GB
Total Space: 1907.7 GB
File System: NTFS
      Model: WD easystore 2625 USB Device

      Drive: M:
 Free Space: 413.1 GB
Total Space: 953.8 GB
File System: NTFS
      Model: WD My Passport 0741 USB Device

      Drive: D:
      Model: HL-DT-ST DVD+-RW GH70N
     Driver: C:\WINDOWS\SYSTEM32\DRIVERS\CDROM.SYS, 10.00.26100.1150 (English), 2/20/2025 22:15:54, 221184 bytes

1CC
c000021a
D1
Code:
VBoxMouse.sys
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Thank you for your help!

Quick question: If I uninstalled Virtual Box and its related files, and didn't reinstall it, would that fix the issue? I have no more need for it anyway.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo
    CPU
    Intel Xeon W-2135, 6 cores
    Motherboard
    Lenovo 1036
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA Quadro K2200
    Sound Card
    On board
    Monitor(s) Displays
    Lenovo 21"
    Screen Resolution
    1920 X 1080
Since you no longer have a need for Virtual Box, why not simply uninstall it and find out if that resolves it?
 

My Computers

System One System Two

  • OS
    Win11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-built
    CPU
    Intel i7 11700K
    Motherboard
    ASUS Prime Z590-A MB
    Memory
    64GB (Waiting for warranty replacement of another 64GB for 128GB total)
    Graphics Card(s)
    No GPU - Built-in Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    HP Envy 32
    Screen Resolution
    2560 x 1440
    Hard Drives
    1 x 1TB NVMe SSD
    1 x 2TB NVMe SSD
    1 x 4TB NVMe SSD
    3 x 512GB 2.5" SSD
    1 x 4TB 2.5" SSD
    5 x 8TB Seagate Barracuda HDD
    PSU
    Corsair HX850i
    Case
    Corsair iCUE RGB 5000X mid tower case
    Cooling
    Noctua NF-S12A chromax.black.swap case fans (Qty. 7) & Home Computer Specifications, Configuration, and Usage Notes General Specifications ASUS Prime Z590-A motherboard, serial number M1M0KC222467ARP Intel Core i7-11700K CPU (11th Gen Rocket Lake / LGA 1200 Socket) 128GB Crucial Ballistix RGB DDR4 3200 MHz DRAM (4 x 32GB) Corsair iCUE RGB 5000X mid tower case Noctua NH-D15 chromax.black CPU cooler Noctua NF-S12A chromax.black.swap case fans (Qty. 7) & Corsair LL-120 RGB Fans (Qty. 3)
    Keyboard
    Corsair K70 Max RGB Magnetic Keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    The five 8TB drives and three 512GB SSDs are part of a DrivePool using StableBit DrivePool software. The three SSDs are devoted purely to caching for the 8TB drives. All of the important data is stored in triplicate so that I can withstand simultaneous failure of 2 disks.

    Networking: 2.5Gbps Ethernet and WiFi 6e
  • Operating System
    Win11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Mouse
    Buttonless Glass Precision Touchpad
    Keyboard
    Backlit, spill resistant keyboard
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
Since you no longer have a need for Virtual Box, why not simply uninstall it and find out if that resolves it?
Yes, I did just that, and it seems to have solved the issue. Thanks to all!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo
    CPU
    Intel Xeon W-2135, 6 cores
    Motherboard
    Lenovo 1036
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA Quadro K2200
    Sound Card
    On board
    Monitor(s) Displays
    Lenovo 21"
    Screen Resolution
    1920 X 1080
Thank you for your help!

Quick question: If I uninstalled Virtual Box and its related files, and didn't reinstall it, would that fix the issue? I have no more need for it anyway.

There were other findings:
drive file corruption
out of date BIOS
etc.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

Latest Support Threads

Back
Top Bottom