Solved USB sound card not working after turning on/restarting PC


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Mihai

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OS
Windows 11
I'm using a Roccat Juke USB sound card on my Windows 11 PC and yesterday I removed it from a USB hub I was using and connected it directly to the back of the PC and now every time after turning on my PC or restarting there is no audio device detected. I fix it by going into device manager and disable then enable the Roccat Juke sound controller which has a yellow triangle next to it. Afterwards it works but I have to do this after every boot. I already reinstalled the driver, tried a different port and it's the same. Any ideas on a permanent fix?
 
Windows Build/Version
Windows 11 24H2

My Computer

System One

  • OS
    Windows 11
have a look in settings > sound > all sound devices
see if there is more then one entry for the sound card.

then check control panel > sound
and check default sound device.

best of luck, Steve ..
 

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The other sound device is just Nvidia High Definition Audio which I disabled.
 

My Computer

System One

  • OS
    Windows 11
Hi @Mihai,

I would uninstall the Roccat driver and then reinstall it with the sound card inserted into the desired USB port. Some drivers install to a specific port (that would be the one which the sound card is connected to at the time of installing.)

Kind regards,

tecknot
 

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  • OS
    Dual boot Windows 10 Pro 22H2 (b 19045.5737) & Windows 11 Pro 23H2 (b 22631.5189)
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    Lenovo ThinkPad Workstation P72
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Normally on external sound cards you have a power light that is ON and fixed when connected to the PC and blinking when not.
If after starting the PC power led is fixed then it should be a driver problem. If it's blinking then you have a connection or hardware problem.

Edit: Sorry I didn't know about this audio interface. It seems to be a cheap one and I am not sure if it behaves as I described above! You can still check out and see.
 

My Computer

System One

  • OS
    Windows 11
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    Laptop
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    Lenovo Legion 7i
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    Intel i7-12800HX
    Memory
    32 GB DDR5 4800 MHz dual-channel
    Graphics Card(s)
    NVIDIA® GeForce RTX™ 3080 Ti
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    Steinberg UR44
    Hard Drives
    1 TB SSD (M.2 NVMe PCIe 4.0 x4
    2 TB SSD Samsung 980 PRO NNMe
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    Windows Defender + Malwarebytes
First thing to do is to open "Device manager" and to expand "Sound video and game controllers"
try removing it (uninstalling) by choosing: attempt to remove driver.
once this is done reboot and this time remove the device and first install the driver without the device connected.
After that connect the device and see if it's fixed.Screenshot 2024-10-30 055616.png
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 7i
    CPU
    Intel i7-12800HX
    Memory
    32 GB DDR5 4800 MHz dual-channel
    Graphics Card(s)
    NVIDIA® GeForce RTX™ 3080 Ti
    Sound Card
    Steinberg UR44
    Hard Drives
    1 TB SSD (M.2 NVMe PCIe 4.0 x4
    2 TB SSD Samsung 980 PRO NNMe
    Browser
    Firefox
    Antivirus
    Windows Defender + Malwarebytes
Thanks for the replies. I already uninstalled and reinstalled the driver. It has a led on it which is lit when starting the PC. It works normally only after I disable and enable it in device manager or remove it and insert it back into the USB port.

Edit: Tried reinstalling again and it's the same. And the driver won't install without the sound card connected.
 

My Computer

System One

  • OS
    Windows 11
I would try GhostBuster, which is a Windows tool for removing "ghost" devices. A ghost device is where you originally plugged in an USB device on one port or hub, and then moved it to a different port or hub.

Windows is now confused to where the device actually lives. The goal is to have Windows treat it as a brand new device and re-discover it.
 

My Computer

System One

  • OS
    Windows 7
Mihai said:
Thanks for the replies. I already uninstalled and reinstalled the driver. It has a led on it which is lit when starting the PC. It works normally only after I disable and enable it in device manager or remove it and insert it back into the USB port.

Edit: Tried reinstalling again and it's the same. And the driver won't install without the sound card connected.
Click to expand...

There is a couple of other options, too.

Did you try to go into Windows Update > Advanced Options > Additional Options & check Optional Updates to see if Windows Update has a newer driver for you?

I use a driver updater program (like Auslogics Driver Updater) that every once in a while checks to see if there is a current, more compatible driver that is newer than the one I have installed. It very well could be that the driver that came with your audio USB card is outdated & needs to be updated. I have found that even if you went to the driver's homepage & redownload it from there it still might not be the right driver.

You can find out by downloading a driver updater program, installing it & running it. The driver updater will at least tell you if any of your drivers need updating under Windows. Windows Update does not always provide the latest & current drivers, I have found.

Good Luck.
Cheers!
 

My Computer

System One

  • OS
    Windows 11 Pro Version 23H2 (Build: 22631.4317)
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    Manufacturer/Model
    Asus Flipbook Q504UAK - BHI5T13 [ Hybrid (2-in-1) Touch ]
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    7th gen Intel® Core™ i5 - 7200U (3MB Cache, 2.5GHz)
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    ASUS UX560A
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    Touchscreen: 39.6 cm (15.6") Full HD 1920 x 1080 pixels Matt 16:9
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    Samsung 2TB SSD 870 EVO [SATA]; Samsung 1TB SSD 980 PRO [NVMe Gen3];
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    19v@2.36A 45W - 20v@5.0A 65W PD (USB-C to Barrel plug 4.0mm x 1.35mm)
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    Card Reader, WLAN, 802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac) , Webcam, HDMI x1
Thanks for the suggestions. I read here about custom Windows ISO "Windows X-Lite" so I reinstalled Windows and now it works. Seems like just changing a port messed up the registry or something.
 

My Computer

System One

  • OS
    Windows 11
Fixed it by running the sound card through a small USB hub on the same port.
 

My Computer

System One

  • OS
    Windows 11
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