W11 In place Repair after DISM and SFC - hanging at 31%

curto · Tuesday at 11:07 PM

Guys,

Dell Laptop Windows 11 In place upgrade from Windows 10 - performed about 12 months ago - no issues.

I am a big user of Teamviewer.

The other morning came in and found my laptop was shutdown - overnight a windows update event had happened

The machine started fine and let me log in no problems - all my apps working as per normal

Went to use Teamviewer (32-bit) version which is a full install on this machine and when i opened the app it had the rotating circle telling me to wait whilst it started - after 1/2 hour nothing had progressed.

Manually checked Windows updates and there were no updates available in the main channel

Figured as all other apps were apparently working OK that it was a teamviewer issue so tried to uninstall - would not do so - followed through various help articles from them until i got it removed (involved registry edits and deleting some files etc)

Downloaded the 64-bit version adn tried to install it - hangs at the 2nd stage of creating directories/Files in the Temp Folder and prcoeeds no further

So did some more research and people indicated that may be a windows issue - so rebooted and then tried Sfc /scannow from an elevated command prompt

Came back with errors re Found corrupt files but was unable to fix some of them

Ran DISM then with cleanup-image and restore health and pointed its source as the latest Windows 11 ISO image from MS

Ran to completion but did not resolve the teamviewer issue

Read a few reports that may need to complete that cycle a few times so went through a total of 5 times and still no change. (SFC and then DISM)

Then using the latest Windows 11 ISO downloaded from MS attempted to do an inplace repair - whilst keeping all my files and apps - this runs through and hangs at 31% each time - left it the first time overnight - no progress

The machine has a Samsung NMVE 980 Pro 2TB drive in it that is less than 12 months old and shows no errors in the Samsung software (FWIW)

I am running AVG Internet Security

Attached is the CBS.log file after the last run

Craig

zbook · Tuesday at 11:35 PM

These are trial and error steps:

1) Uninstall AVG using the applicable uninstall tool

How to use the AVG Uninstall Tool | AVG

Step-by-step instructions to use the AVG Uninstall Tool on Windows PC.

support.avg.com

2) Make sure that Microsoft defender is on

3) Place the computer into clean boot:

Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial

This tutorial will show you how to perform a clean boot to start Windows 10 or Windows 11 using a minimal set of drivers and startup programs for troubleshooting application conflicts. Troubleshooting Windows can be a complex process due to the many different drivers, settings, and programs...

www.elevenforum.com

4) Detach all drives except the Windows drive

5) Detach all attached devices (printer, joy stick, extra monitors, etc)

6) Disconnect Wifi and Ethernet (no Internet access)

7) Perform an in place upgrade repair:

https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/v

Code:

2024-06-26 12:58:48, Info                  CSI    0000022b [SR] Cannot repair member file [l:13]'UsoClient.exe' of Microsoft-Windows-Update-UUS-Core, version 10.0.22621.2070, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, file cannot be checked
2024-06-26 12:58:48, Info                  CSI    0000022c [SR] Cannot repair member file [l:18]'WaaSAssessment.dll' of Microsoft-Windows-WaaSAssessment, version 10.0.22621.1, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, file cannot be checked
2024-06-26 12:58:48, Info                  CSI    0000022d [SR] Cannot repair member file [l:16]'WaaSMedicSvc.dll' of Microsoft-Windows-WaaSMedic, version 10.0.22621.2070, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, file cannot be checked
2024-06-26 12:58:48, Info                  CSI    0000022e [SR] Cannot repair member file [l:15]'WaaSMedicPS.dll' of Microsoft-Windows-WaaSMedic, version 10.0.22621.2070, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, file cannot be checked
2024-06-26 12:58:48, Info                  CSI    0000022f [SR] Cannot repair member file [l:13]'SIHClient.exe' of ServiceInitiatedHealing-Client, version 10.0.22621.2070, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, file cannot be checked
2024-06-26 12:58:48, Info                  CSI    00000230 [SR] Cannot repair member file [l:13]'SIHClient.exe' of ServiceInitiatedHealing-Client, version 10.0.22621.2070, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, file cannot be checked
2024-06-26 12:58:48, Info                  CSI    00000231 [SR] This component was referenced by [l:118]'Microsoft-Windows-Client-Features-Package0216~31bf3856ad364e35~amd64~~10.0.22621.2070.4229019198219d148bc586e815ae9454'
2024-06-26 12:58:48, Info                  CSI    00000232 [SR] Cannot repair member file [l:16]'WaaSMedicSvc.dll' of Microsoft-Windows-WaaSMedic, version 10.0.22621.2070, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, file cannot be checked
2024-06-26 12:58:48, Info                  CSI    00000233 [SR] This component was referenced by [l:158]'Microsoft-Windows-Client-Desktop-Required-Package0510~31bf3856ad364e35~amd64~~10.0.22621.2070.02BDACFC43BBB77C03AC392701833B581B7BAFE51BD878692A6F8733ACB84CD8'
2024-06-26 12:58:48, Info                  CSI    00000234 [SR] Cannot repair member file [l:15]'WaaSMedicPS.dll' of Microsoft-Windows-WaaSMedic, version 10.0.22621.2070, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, file cannot be checked
2024-06-26 12:58:48, Info                  CSI    00000235 [SR] This component was referenced by [l:158]'Microsoft-Windows-Client-Desktop-Required-Package0510~31bf3856ad364e35~amd64~~10.0.22621.2070.02BDACFC43BBB77C03AC392701833B581B7BAFE51BD878692A6F8733ACB84CD8'
2024-06-26 12:58:48, Info                  CSI    00000236 [SR] Cannot repair member file [l:13]'UsoClient.exe' of Microsoft-Windows-Update-UUS-Core, version 10.0.22621.2070, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, file cannot be checked
2024-06-26 12:58:48, Info                  CSI    00000237 [SR] This component was referenced by [l:126]'Microsoft-Windows-Client-Desktop-Required-Package0512~31bf3856ad364e35~amd64~~10.0.22621.2070.4ff11107c95ce0e58742a2b1a5b9d088'
2024-06-26 12:58:48, Info                  CSI    00000238 [SR] Cannot repair member file [l:18]'WaaSAssessment.dll' of Microsoft-Windows-WaaSAssessment, version 10.0.22621.1, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, file cannot be checked
2024-06-26 12:58:48, Info                  CSI    00000239 [SR] This component was referenced by [l:158]'Microsoft-Windows-Client-Desktop-Required-Package0510~31bf3856ad364e35~amd64~~10.0.22621.2070.02BDACFC43BBB77C03AC392701833B581B7BAFE51BD878692A6F8733ACB84CD8'

curto · Wednesday at 12:03 AM

Thanks so much for getting back so quickly - will give all of that a go this afternoon and report back

regards

Craig

curto · Wednesday at 7:33 PM

Just a step by step update here

1) Uninstalled AVG and Rebooted
2) Ran SFC and DISM - log files attached
3) Tried to run the Inplace Windows repair (that link provided did not work BTW) but was aware of how to do this

No difference - logs attached

About to do a cleanboot now and retry each of them again and will report back

curto · Wednesday at 9:23 PM

OK followed through all the steps and no joy - still getting the same errors when running SFC and DISM.

Then after the clean boot the Windows 11 inplace repair running from the ISO image downloaded yesterday from Microsoft still hangs at 31%

Any other ideas for things i could try ?

Thanks for your help to this point

Craig

zbook · Wednesday at 10:46 PM

Please run the V2 log collector and post a share link into this thread

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

Run: Upgrade_failure_info > post a share link into this thread

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

curto · Wednesday at 10:54 PM

Thanks for your help - here is the ZIP file from the collector

(Actually it is too big to attach - should i host it somewhere and put a link ?)

Here it is on Google Drive

CCS-DELL-5540-(2024-06-27_12-47-47).zip

drive.google.com

curto · Wednesday at 11:00 PM

Run: Upgrade_failure_info > post a share link into this thread

Just saw this that you posted - not sure what this is or what you would like me to do ?

Craig

zbook · Thursday at 12:04 AM

Please see forum rule #4

No piracy or discussion of piracy allowed at all.
Such as software, music, videos, and other intellectual property violations (e.g., downloading youtube videos locally, etc.) -
it is forum policy that no help shall be given to people who knowingly steal software or services.

Terms and rules

You must agree to these terms and rules before using the site.

www.elevenforum.com

curto · Thursday at 12:23 AM

zbook said:
Please see forum rule #4

No piracy or discussion of piracy allowed at all.
Such as software, music, videos, and other intellectual property violations (e.g., downloading youtube videos locally, etc.) -
it is forum policy that no help shall be given to people who knowingly steal software or services.

Terms and rules

You must agree to these terms and rules before using the site.

www.elevenforum.com

Sorry is this to me ? Not sure what i have done wrong here - or have you posted into the wrong thread ?

Craig

zbook · Thursday at 12:37 AM

If you're willing and able to remove the piracy crack and post a new V2 without piracy / crack then help can be provided.

curto · Thursday at 1:15 AM

zbook said:
If you're willing and able to remove the piracy crack and post a new V2 without piracy / crack then help can be provided.

Sorry i have no idea what you are alluding to when you say piracy/crack ?

This is a legitimate Dell Laptop that came with Windows 10 Pro and was in place upgraded to Win 11 Pro when it was offered ?

Not sure what else you are talking about - where can i go to see what you mean ?

Craig

zbook · Thursday at 1:17 AM

KMSpico

Microsoft Office.

curto · Thursday at 1:25 AM

zbook said:
KMSpico

Microsoft Office.

KmSPICO is a hold over from long ago and it says in the software link that file is not found i.e. it appears to be a dud link from when i inherited this machine - i.e. a rogue registry entry - Office is 2021 and is legitimate and licensed