Win 11 24H2 can not reboot... but can boot?


A

Arakon

Member
Local time
11:32 PM
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7
OS
Win 11 24H2
If I use Windows Button -> Power -> Reboot, Windows 11 reboots and afterwards (not at the "Restarting" screen, but the boot logo) hangs on the rotating loading circle indefinitely.

If I shut down and start up again, it works perfectly fine. If I hold the power button during the infinite loading circle, it shuts down and then boots up perfectly fine, too.

Event manager has an entry about not shutting down cleanly after force-shutdown by power button, but no error messages about what caused it to hang.

Any ideas where to look? This used to work normally until about 2 weeks ago, then suddenly showed this behavior.

Both sfc /scannow and dism /online /cleanup-image /restorehealth (and /scanhealth) show no issues at all. Neither does scanning the system drive.
 
Windows Build/Version
Win 11 2100.2894

My Computer

System One

  • OS
    Win 11 24H2
    Computer type
    PC/Desktop
    CPU
    Intel 13600k
    Motherboard
    Asus Z690-I
    Memory
    Kingston Fury DDR5-6000
    Graphics Card(s)
    Gainward 4080 Phantom GS
the imensity of issues with 24H2 is why I will NOT update to this version. Id say with the amount of bugs itll be a year before i jump from latest 23H2.
 

My Computer

System One

  • OS
    Windows 11 Pro Version 23H2(OS Build 22631.4890)
    Computer type
    PC/Desktop
    Manufacturer/Model
    AMD
    CPU
    12-Core AMD Ryzen 9 5900X, 4950 MHz (49.5 x 100)
    Motherboard
    Gigabyte X570 Aorus Master
    Memory
    4 - G Skill Trident Z Neo F4-3600C16-16GTZNC
    Graphics Card(s)
    PCI Express 4.0 x16: PowerColor RX 6800
    Sound Card
    Realtek ALC1220 @ AMD K19.2 - High Definition Audio Controller
    Monitor(s) Displays
    2 - 27 inch Westinghouse
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 SSD - 2 TB each
    1 SSD - 4TB
    1 HDD - 2TB
    Keyboard
    logitech
    Mouse
    logitech
    Internet Speed
    1 GB
    Browser
    Firefox
    Antivirus
    Eset Endpoint Security
Some trial and error steps:

If Windows fast startup is on then turn off:

www.elevenforum.com

Turn On or Off Fast Startup in Windows 11

This tutorial will show you how to turn on or off fast startup in Windows 11. There are three startup modes in Windows: Cold (traditional) Wake-from-hibernation Fast Starting with Windows 8.x, the default shutdown and restart scenario has been updated and named fast startup. Fast startup...
www.elevenforum.com www.elevenforum.com

Place the computer into clean boot:

www.elevenforum.com

Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts

This tutorial will show you how to perform a clean boot to start Windows 10 or Windows 11 using a minimal set of drivers and startup programs for troubleshooting application conflicts. Troubleshooting Windows can be a complex process due to the many different drivers, settings, and programs...
www.elevenforum.com www.elevenforum.com
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
It may well not have anything to do with 24h2. It can be defective hardware, third party driver, or software handle.
First put machine into a clean boot state and restart. If it will restart in a clean boot state, you have a piece of software causing the issue.
Brink's procedure will help you weed out which one. Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial

If it still happens in clean boot state, return all services to normal operation.

Then enter safe boot and restart. If restart is normal in safe boot, you have a driver causing the problem.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
I would go Settings, system, recovery and "fix problems using Windows Update", reinstall now.

ksnip_20250129-232518.webp
 

My Computers

System One System Two

  • OS
    Win 11 Home & Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook
    CPU
    AMD Ryzen™ 7 7730U
    Motherboard
    M1605YA
    Memory
    15.0GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)
    Graphics Card(s)
    512MB ATI AMD Radeon Graphics (ASUStek Computer Inc)
    Monitor(s) Displays
    Generic PnP Monitor (1920x1200@60Hz) - P1 PLUS (1920x1080@59Hz)
    Screen Resolution
    1920 X 1200
    Hard Drives
    953GB Western Digital WD
    PSU
    45 Watts
    Mouse
    Lenovo Bluetooth.
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
If none of other suggestions make a difference, make sure your uefi bios and chipset drivers are updated.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
I'll be trying out your suggestions on the weekend. Chipset drivers and BIOS are the very latest already.
Thanks.
 

My Computer

System One

  • OS
    Win 11 24H2
    Computer type
    PC/Desktop
    CPU
    Intel 13600k
    Motherboard
    Asus Z690-I
    Memory
    Kingston Fury DDR5-6000
    Graphics Card(s)
    Gainward 4080 Phantom GS
3 months later and no change.
I did find i.e. Intermittent boot problem - stuck at spinning dots (sometimes) but none of the solutions seem to apply to me, although it's "comforting" to know I'm not the only person on the web with that issue.

I have since kept all drivers and Windows itself current and made sure fast startup is disabled. No change.
I tried a repair install, no change.

Clean Boot state is somewhat pointless, since the issue appears to be completely random.. it can reboot 5 or even 10 times perfectly fine before the issue occurs, then sometimes only appears once or sometimes happens 2, 3x in a row. I can't leave my PC in a constant minimum state in the hopes that it never happens again.
 

My Computer

System One

  • OS
    Win 11 24H2
    Computer type
    PC/Desktop
    CPU
    Intel 13600k
    Motherboard
    Asus Z690-I
    Memory
    Kingston Fury DDR5-6000
    Graphics Card(s)
    Gainward 4080 Phantom GS

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
This is after I had the issue, then followed by another reboot and being able to get into Windows normally.

Tuneup.log

drive.google.com drive.google.com

ARAKON-11-(2025-04-20_08-59-09).zip

drive.google.com drive.google.com
Mind you, I'm not getting a BSOD at any time, it just spins the loading circle forever.
 

My Computer

System One

  • OS
    Win 11 24H2
    Computer type
    PC/Desktop
    CPU
    Intel 13600k
    Motherboard
    Asus Z690-I
    Memory
    Kingston Fury DDR5-6000
    Graphics Card(s)
    Gainward 4080 Phantom GS
I'm thinking that maybe it's a problem with the updated BIOS. Did this start before or after updating the BIOS? If you can't find a solution try holding the shift key when you click on restart.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    #1. LG ULTRAWIDE 34" #2. AOC Q32G2WG3 32"
    Screen Resolution
    #1. 3440 X 1440 #2. 1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
I updated the BIOS because of the issue. It changed nothing.
So yeah, it also happend on the previous version.
 

My Computer

System One

  • OS
    Win 11 24H2
    Computer type
    PC/Desktop
    CPU
    Intel 13600k
    Motherboard
    Asus Z690-I
    Memory
    Kingston Fury DDR5-6000
    Graphics Card(s)
    Gainward 4080 Phantom GS
Open administrative command prompt and type or copy and paste:

reagentc /info
reagentc /enable
reagentc /info

Post a share link.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Arakon said:
Mind you, I'm not getting a BSOD at any time, it just spins the loading circle forever.
Click to expand...


There was a BSOD on 04/18/2025.

The main problem seen was video time delay / timeout.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
1) Please read this link on Windows Driver Verifier (WDV):

Enable and Disable Driver Verifier in Windows 10
www.tenforums.com

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10
www.tenforums.com www.tenforums.com



2) Create a new restore point

www.elevenforum.com

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...
www.elevenforum.com www.elevenforum.com



3) Learn the methods to recover from BSOD caused by WDV by booting into safe mode and running one or more of these commands:

verifier /reset

verifier /bootmode resetonbootfail



www.elevenforum.com

Boot to Advanced Startup (WinRE) in Windows 11

This tutorial will show you how to boot to the advanced startup (WinRE) in Windows 11. The Windows Recovery Environment (WinRE) is a companion operating system installed alongside Windows 11, typically in a separate partition, that can help with troubleshooting, recovery, or booting from...
www.elevenforum.com www.elevenforum.com




4) Plan to run the tool with various customized test settings.

a) Test all non-Microsoft drivers

b) Test no Microsoft drivers

c) For the first run of WDV select the 3 customized tests displayed in the TF tutorial




5) Whenever the WDV tool is started if there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.



Customized tests will then be posted for the next run of WDV.



WDV can run continuously during the testing.



For any BSOD post a new V2 share link into the newest post.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I had this problem and it was caused by the system looking for dual monitors on boot. Try pressing Windows Key + p. Make sure setting hasn't changed. Should be on PC screen only. Don't know what changed mine to duplicate but changing it back fixed the boot issue.
 

My Computer

System One

  • OS
    Windows 11 24H2
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz
    Motherboard
    Gigabyte B150
    Memory
    16 GB
    Graphics Card(s)
    Intel 530 On Board
    Sound Card
    Realtek On Board
    Monitor(s) Displays
    Samsung
    Hard Drives
    Samsung 850 SSD
    PSU
    be quite Straight Power 11
    Case
    be quite Pure Base 600
    Keyboard
    MS USB
    Mouse
    Logitech Wireless
    Browser
    Edge
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