Win11 (22H2 22621.1848) BSOD is driving me crazy!

BoomSchtick · Jul 8, 2023

I've had problems with this HP ZBook since receiving it last year. It does not seem to have gotten any better with updates.

BoomSchtick-(2023-07-08_13-02-50).zip | Powered by Box

digi.box.com

neemobeer · Jul 8, 2023

Is there a question here?

zbook · Jul 8, 2023

The computer appears to have piracy / crack.

Please install Windows 11 or 10 home or pro > activate > post a new V2 share link into the newest post

BoomSchtick · Jul 8, 2023

neemobeer said:
Is there a question here?

Well, this is the BSOD crash analysis forum. I created a thread and linked to my V2 data for crash analysis. Wouldn't the question be implied by the purpose of the forum?

zbook said:
The computer appears to have piracy / crack.

Please install Windows 11 or 10 home or pro > activate > post a new V2 share link into the newest post

Just because a computer has Windows Enterprise doesn't mean it's pirated. This is a work computer and I assure you Windows is properly licensed.

zbook · Jul 8, 2023

1) How was Windows Enterprise installed?

2) How was Windows Enterprise activated?

BoomSchtick · Jul 9, 2023

zbook said:
1) How was Windows Enterprise installed?

2) How was Windows Enterprise activated?

1: From the ISO
2: With the volume license key my work pays for.

zbook · Jul 9, 2023

Open administrative powershell and copy and paste

(Get-CimInstance -query 'select * from SoftwareLicensingService').OA3xOriginalProductKey

Post a share link into this thread using one drive, drop box, or google drive.

BoomSchtick · Jul 9, 2023

zbook said:
Open administrative powershell and copy and paste

(Get-CimInstance -query 'select * from SoftwareLicensingService').OA3xOriginalProductKey

Post a share link into this thread using one drive, drop box, or google drive.

That command produced a product key. I'm obviously not going to post it here.

I posted my V2 logs with my original post via box.com, which is just as reputable as dropbox and the others. Do you need me to use OneDrive instead?

BoomSchtick · Jul 9, 2023

BTW... from the genuine.txt:
LicensingStatus : SL_LICENSING_STATUS_LICENSED
LicensingStatusReason : 0x4004F401
LocalGenuineState : SL_GEN_STATE_IS_GENUINE

zbook · Jul 9, 2023

The computer has Window 10 > open a thread in the applicable forum

BoomSchtick · Jul 9, 2023

zbook said:
The computer has Window 10 > open a thread in the applicable forum

It's not Windows 10. This is a literal copy and paste:

Windows 11 Enterprise 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)

At the risk of sounding rude, you seem to be looking for reasons to not help me. Perhaps someone else might be more inclined to look through the V2 zip file and provide assistance?

zbook · Jul 9, 2023

We don't regularly support computers with Enterprise and MAK.

The file used for post #9 also displayed
ProductName : Windows 10 Enterprise

Windows 10 Enterprise

There are incorrect results in the files and this result is not used SL_GEN_STATE_IS_GENUINE as pirated / cracked installations can also display it.

zbook · Jul 9, 2023

This is courtesy support.

1) Run

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

Post a share link into this thread using one drive, drop box, or google drive

1) Uninstall
Sentinel Agent

2) Upgrade the BIOS 1.05 > 1.07

Driver - HP ZBook Firefly 16 inch G9 Mobile Workstation PC (6J530AV) | HP® Customer Support

support.hp.com

3) If the computer continues to have BSOD and generates a memory dump with the new settings > post a zipped memory dump share link into this thread (make sure that it is zipped)

4) Download and install

https://ftp.hp.com/pub/softpaq/sp147001-147500/sp147126.exe

5) Power on the computer > repetitively click F2 or F10 > launch HP UEFI hardware diagnostic > system > extensive > loop until error > run overnight while sleeping > the next day > click esc > take pictures > post image or share links displaying the tests performed with results into this thread

6) Run component testing using HP Windows hardware diagnostics > networking > take pictures > post image or share links displaying the tests performed with results into this thread

7) Open administrative command prompt and copy and paste

msdt.exe -id DeviceDiagnostic

msdt.exe -id WindowsUpdateDiagnostic

When available click view detailed information > post images or share links into this thread

8) For any new BSOD post a new V2 share link into the newest post

BoomSchtick · Jul 9, 2023

Thanks zbook, I will do as instructed.

BTW, if you look at the os-details.txt in my v2 zip file, you'll see that it says:

Name : Microsoft Windows 11 Enterprise|C:\WINDOWS|\Device\Harddisk0\Partition4
Version : 10.0.22621
BuildNumber : 22621
OSArchitecture : 64-bit

I installed Win11 when it went gold from the ISO (the first in the company), so maybe saying Windows 10 was just a bug MS had not cleaned up yet.

BoomSchtick · Jul 9, 2023

Here are the batch file results:

Tuneup_log 2023-07-09 at 10-26-38.zip | Powered by Box

digi.box.com

zbook · Jul 9, 2023

When available update the progress with steps 4 - 8.

BoomSchtick · Jul 10, 2023

This ZBook doesn't have the UEFI Diagnostic menu options that you mentioned:

"launch HP UEFI hardware diagnostic > system > extensive > loop until error"

I ran the tests that I thought were relevant: Processor, Memory (quick), System Board. All passed.

zbook · Jul 10, 2023

step #4 in the prior post

Download and install

https://ftp.hp.com/pub/softpaq/sp147001-147500/sp147126.exe

HP PC Hardware Diagnostics | HP® Support

Learn how to isolate and identity hardware issues on your computer by running HP PC Hardware Diagnostics. Download HP PC Hardware Diagnostics today!

support.hp.com

BoomSchtick · Jul 10, 2023

zbook said:
step #4 in the prior post

Download and install

https://ftp.hp.com/pub/softpaq/sp147001-147500/sp147126.exe

HP PC Hardware Diagnostics | HP® Support

Learn how to isolate and identity hardware issues on your computer by running HP PC Hardware Diagnostics. Download HP PC Hardware Diagnostics today!

support.hp.com

I've done that... twice. If the UEFI partition isn't getting updated, then it's the installer failing to do it. Maybe BitLocker is messing with it.

I installed the tools to a USB drive, so I'll try to boot to that tonight and I'll try again.

BoomSchtick · Jul 11, 2023

5 - IMG_9892.jpg - Results of the overnight test
6 - IMG_9893 - 9895.JPG. The computer actually hard locked the first time I ran the wireless tests. 9894 is the screen it locked up on. Everything else seemed OK.
7 - msdt PDF's attached
8 - TBD

Win11 (22H2 22621.1848) BSOD is driving me crazy!

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