Win11 (22H2 22621.1848) BSOD is driving me crazy!


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  • IMG_9896.jpg
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My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP ZBook Firefly 16 inch G9
    CPU
    Intel(R) Core(TM) i7-8665U CPU @ 1.90GHz, 211
    Motherboard
    HP KBC Version 20.5E.00
    Memory
    Crucial CT16G48C40S5.M8A1 16 Gig DDR5 (x2)
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Hard Drives
    SAMSUNG MZVL2512HCJQ-00BH1
    Antivirus
    Sentinel One
1) Search for C:\WINDOWS\MEMORY.DMP > save to the downloads folder > ZIP > post a share link into this thread with only the zipped memory dump


LastWriteTime Size (MB) FullName
------------- --------- --------
7/11/2023 6:25:02 PM 2986.95 C:\WINDOWS\MEMORY.DMP





2) Open administrative Command Prompt and copy and paste:

Code:
reg query "HKLM\SYSTEM\CurrentControlSet\Control\WHEA" /v BadPages

copy the command with results by typing:
ctr + a
ctr + c

Paste into this thread typing ctr+ v



3) Open administrative Powershell and copy and paste:

Code:
$whea = Get-ItemProperty -Path "HKLM:\SYSTEM\CurrentControlSet\Control\WHEA"
$pages = $whea.BadPages
$idx = 0
while($idx -le $pages.Count) {
    $slice = $pages[$idx..($idx+7)]
    [array]::Reverse($slice)
    $page = (($slice | foreach { $_.ToString("X2") }) -join "")
    Write-Output $page
    $idx = $idx + 8
}

copy the command with results by typing:
ctr + a
ctr + c

Paste into this thread typing ctr+ v



4) Run Memtet86+ for 8 or more continuous passes

Plan to run the testing overnight while sleeping and into the next day.

The more the passes the better the testing conditions.

It sometimes takes passes into the twenties to find malfunctioning RAM.

Take pictures > post images or share links into this thread

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
1 and 2 error out because the WHEA key does not exist.

reg query "HKLM\SYSTEM\CurrentControlSet\Control\WHEA" /v BadPages
ERROR: The system was unable to find the specified registry key or value.

I'll probably run memtest over the weekend since I have 32 gigs and it'll likely take a while.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP ZBook Firefly 16 inch G9
    CPU
    Intel(R) Core(TM) i7-8665U CPU @ 1.90GHz, 211
    Motherboard
    HP KBC Version 20.5E.00
    Memory
    Crucial CT16G48C40S5.M8A1 16 Gig DDR5 (x2)
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Hard Drives
    SAMSUNG MZVL2512HCJQ-00BH1
    Antivirus
    Sentinel One
Okay.

Are these the original RAM modules from HP or were they at anytime replaced?



Code:
Location     : Bottom-Slot 1(left)
MemoryType   : DDR5
FormFactor   : SODIMM
Capacity     : 16GB
Speed        : 4800
PartNumber   : CT16G48C40S5.M8A1 


Location     : Bottom-Slot 2(right)
MemoryType   : DDR5
FormFactor   : SODIMM
Capacity     : 16GB
Speed        : 4800
PartNumber   : CT16G48C40S5.M8A1
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
It takes approximately one to two hours per GB RAM (eight pass minimum).

Each module can be tested in the same DIMM or they can be tested simultaneously.

Again the more the passes the better the testing conditions.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Okay.

Are these the original RAM modules from HP or were they at anytime replaced?



Code:
Location     : Bottom-Slot 1(left)
MemoryType   : DDR5
FormFactor   : SODIMM
Capacity     : 16GB
Speed        : 4800
PartNumber   : CT16G48C40S5.M8A1


Location     : Bottom-Slot 2(right)
MemoryType   : DDR5
FormFactor   : SODIMM
Capacity     : 16GB
Speed        : 4800
PartNumber   : CT16G48C40S5.M8A1
They are not OEM. It came with 16 and I needed 32 gigs. They are good crucial branded pairs though.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP ZBook Firefly 16 inch G9
    CPU
    Intel(R) Core(TM) i7-8665U CPU @ 1.90GHz, 211
    Motherboard
    HP KBC Version 20.5E.00
    Memory
    Crucial CT16G48C40S5.M8A1 16 Gig DDR5 (x2)
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Hard Drives
    SAMSUNG MZVL2512HCJQ-00BH1
    Antivirus
    Sentinel One
When available please update the progress with step #1 in post #22.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP ZBook Firefly 16 inch G9
    CPU
    Intel(R) Core(TM) i7-8665U CPU @ 1.90GHz, 211
    Motherboard
    HP KBC Version 20.5E.00
    Memory
    Crucial CT16G48C40S5.M8A1 16 Gig DDR5 (x2)
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Hard Drives
    SAMSUNG MZVL2512HCJQ-00BH1
    Antivirus
    Sentinel One
They are not OEM. It came with 16 and I needed 32 gigs. They are good crucial branded pairs though.
The computer hard locked just previous to the three hour mark running memtest working on the fourth pass.
 

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My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP ZBook Firefly 16 inch G9
    CPU
    Intel(R) Core(TM) i7-8665U CPU @ 1.90GHz, 211
    Motherboard
    HP KBC Version 20.5E.00
    Memory
    Crucial CT16G48C40S5.M8A1 16 Gig DDR5 (x2)
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Hard Drives
    SAMSUNG MZVL2512HCJQ-00BH1
    Antivirus
    Sentinel One
This seems to be a bad motherboard. When slot 1 is full by itself I get a beep code. RAM tests fine over 12 passes in slot 0.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP ZBook Firefly 16 inch G9
    CPU
    Intel(R) Core(TM) i7-8665U CPU @ 1.90GHz, 211
    Motherboard
    HP KBC Version 20.5E.00
    Memory
    Crucial CT16G48C40S5.M8A1 16 Gig DDR5 (x2)
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Hard Drives
    SAMSUNG MZVL2512HCJQ-00BH1
    Antivirus
    Sentinel One
This seems to be a bad motherboard. When slot 1 is full by itself I get a beep code. RAM tests fine over 12 passes in slot 0.
Of course when I get in the phone with support there is no beep code. I'm so frustrated.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP ZBook Firefly 16 inch G9
    CPU
    Intel(R) Core(TM) i7-8665U CPU @ 1.90GHz, 211
    Motherboard
    HP KBC Version 20.5E.00
    Memory
    Crucial CT16G48C40S5.M8A1 16 Gig DDR5 (x2)
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Hard Drives
    SAMSUNG MZVL2512HCJQ-00BH1
    Antivirus
    Sentinel One
1) Make a new restore point



2) Post a new V2 share link into the newest post



3) Open administrative command prompt and copy and paste:

bcdedit /enum {badmemory}

bcdedit /deletevalue {badmemory} badmemorylist


copy the command with results by typing:
ctr + a
ctr + c

Paste into this thread typing ctr+ v



Code:
badmemorylist           0x83bd6d
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Well, this all seems to be related to a bad ram seating. After removing and re-inserting the Crucial modules multiple times, the laptop has stabilized. To me, that can only mean that there was a connection to the motherboard, but a very poor connection that was prone to failure. I've had MemTest up to 10 passes without an issue on the 32 gigs of Crucial RAM (plus stability while using it for work.)

Thanks to zbook for his/her time and effort on this.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP ZBook Firefly 16 inch G9
    CPU
    Intel(R) Core(TM) i7-8665U CPU @ 1.90GHz, 211
    Motherboard
    HP KBC Version 20.5E.00
    Memory
    Crucial CT16G48C40S5.M8A1 16 Gig DDR5 (x2)
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Hard Drives
    SAMSUNG MZVL2512HCJQ-00BH1
    Antivirus
    Sentinel One
Monitor the computer for one week using reliability monitor.

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

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