Windows11pro desktop freezes frequently. Need solutions.

RED17 · Oct 6, 2023

As it is my first time to post a thread (I have just created an account), I would like to say hello to everyone.
As the thread name implies my Windows11pro has a problem with freezing a desktop, I can't click on any icon on the desktop. The start menu, taskbar, and everything else works. It happens twice in a week or more.
I have tried many solutions but no luck.
Also, I have read on this forum, but nothing is helpful.
Any ideas, thoughts?
I appreciate any help you can provide.

Spunk · Oct 6, 2023

Try running a Clean Boot Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial
If that works, you can leave it this way or you can go thru the processes of elimination and add one Service or Startup item at a time until the computer freezes and then you will know the culprit.

RED17 · Oct 6, 2023

Spunk said:
Try running a Clean Boot Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial
If that works, you can leave it this way or you can go thru the processes of elimination and add one Service or Startup item at a time until the computer freezes and then you will know the culprit.

Thank you for the advice.
I tried a clean boot, disabled software autoruns from the task manager, and for a thorough inspection in autoruns by using Autoruns software by Technet.
Also did a clean install of Windows and Plus updates a few months ago but with no luck.

Spunk · Oct 6, 2023

Download Hardware Monitor HWMONITOR | Softwares | CPUID
Keep an eye on temperatures and voltage. Overheating may cause lockups.
Download Crystal Disk Info CrystalDiskInfo
View the SMART information on all of your drives. If any drive is less then Good, it needs to be replaced.

RED17 · Oct 7, 2023

Spunk said:
Download Hardware Monitor HWMONITOR | Softwares | CPUID
Keep an eye on temperatures and voltage. Overheating may cause lockups.
Download Crystal Disk Info CrystalDiskInfo
View the SMART information on all of your drives. If any drive is less then Good, it needs to be replaced.

I checked everything but everything is working well with no errors and warnings.
I think I have to wait for new stable release of windows11, download it from microsoft and install.
The version I am using has problems.

Flashorn · Oct 7, 2023

RED17 said:
Any ideas, thoughts?

Is this the actual build of your OS:

Windows11 Pro 22H2 B22621.675

You said you did a clean install of the OS.
Where did you get the OS from.
From this link, the OS is way out of date

October 18, 2022—KB5019509 (OS Build 22621.675) Out-of-band - Microsoft Support

support.microsoft.com

RED17 · Oct 7, 2023

Flashorn said:
Is this the actual build of your OS:

Windows11 Pro 22H2 B22621.675

You said you did a clean install of the OS.
Where did you get the OS from.
From this link, the OS is way out of date

October 18, 2022—KB5019509 (OS Build 22621.675) Out-of-band - Microsoft Support

support.microsoft.com

Yes, it is.
I used media creation tool.

RED17 · Oct 7, 2023

Simple solution is to use new image.
Thank you all for your effort.

Flashorn · Oct 7, 2023

RED17 said:
Simple solution is to use new image.
Thank you all for your effort.

Do you not have windows Update turned on?
Did you update from a windows 10 PC?

RED17 · Oct 11, 2023

Flashorn said:
Do you not have windows Update turned on?
Did you update from a windows 10 PC?

I installed a fresh version of the newer Windows 11 Build 22621.1702 downloaded using the media creation tool (update date 5/5/2023 it is not current but stable) but still have the same problem. I am sure if I update it to the latest it will have the same problem.
Windows 11 is the problem itself.

Flashorn · Oct 12, 2023

RED17 said:
I installed a fresh version of the newer Windows 11 Build 22621.1702 downloaded using the media creation tool (update date 5/5/2023 it is not current but stable) but still have the same problem. I am sure if I update it to the latest it will have the same problem.
Windows 11 is the problem itself.

Hi!
Do you have Samsung's Magician installed?
Some reports that the 980 Pro has a bit of a heat problem.
You can update the firmware from the app.

RED17 · Oct 12, 2023

SSD temperature is below 40c when the problem occurs.

NonGravis · Oct 12, 2023

Just your file system being indexed. It will start again whenever your change your software configuration. It's much worse on computers that don't have a SSD.

Flashorn · Oct 12, 2023

RED17 said:
SSD temperature is below 40c when the problem occurs.

I tried.
Do you have the Samsung Magician installed?
If it's not software related then it has to be some
kind of hardware problem. Stress test the memory.
You can do that directly from Windows but, is a basic test.

How to test your RAM with Windows Memory Diagnostic

In Windows 10 and Windows 11, learn how to test for defective physical memory with the Windows Memory Diagnostic tool.

www.techrepublic.com

I guess the BIOS and firmware are most recent?
Use Cinebench R23 and check heat as you do.

Download MAXON Cinebench R23

Download the all-new Cinebench Release 23. Cinebench is now based on the latest Release 23 code using updated compilers, and has a minimum runtime activated by default (previously hidden in preferenc...

www.guru3d.com

Core Temp:

Core Temp

Core Temp is a compact, no fuss, small footprint, yet powerful program to monitor processor temperature and other vital information.

www.alcpu.com

Caledon Ken · Oct 12, 2023

Do you have another basic mouse to use as a test.

I assume mouse receiver is plugged in to back of machine, can you try a port on the front / top of device.

I saw your mouse works on task bar.

RJARRRPCGP · Oct 12, 2023

Likely the Location Services issue. Do you see a pink cursor to the left of the language selector?

RED17 · Oct 12, 2023

Caledon Ken said:
Do you have another basic mouse to use as a test.

I assume mouse receiver is plugged in to back of machine, can you try a port on the front / top of device.

I saw your mouse works on task bar.

I don't have another mouse but at the same time, I can't click on the desktop but on the taskbar and start menu. Also I tried front ports but it's the same.
So, It is not because of mouse.

RED17 · Oct 12, 2023

RJARRRPCGP said:
Likely the Location Services issue. Do you see a pink cursor to the left of the language selector?

I don't see such kind of thing.

Caledon Ken · Oct 12, 2023

Is your display driver up to date? Have you search vendors web site for issues like yours?

I'd still try another mouse, as I said I saw that you can click on task bar.

FreeBooter · Oct 12, 2023

Have you checked RAM for errors?

Windows11pro desktop freezes frequently. Need solutions.

Member

My Computer

Well-known member

My Computer

Member

My Computer

Well-known member

My Computer

Member

My Computer

Well-known member

My Computers

Member

My Computer

Member

My Computer

Well-known member

My Computers

Member

My Computer

Well-known member

My Computers

Member

My Computer

Banned

My Computers

Well-known member

My Computers

Well-known member

My Computer

Well-known member

My Computers

Member

My Computer

Member

My Computer

Well-known member

My Computer

Well-known member

My Computer

Similar threads