Black screen crash - Mainly when gaming


M

madindehead

Member
Local time
6:51 PM
Posts
3
OS
Windows 11
Hi there,

Hopefully someone can help with this.

Been experiencing this issue on and off for a month or so now. Sometimes the system is rock solid - I have been playing Final Fantasy VII REBIRTH this past week and made it to over 100 hours with no crashes.

Today - a black screen crash. PC just turns itself off and then reboots. At other times it would crash, but not reboot. I'm struggling to identify the issue.

I have some mismatched RAM in the system:

32GB of Corsair DDR4-2998 / PC4-24000 DDR4 SDRAM UDIMM
16GB of Corsair DDR4-3200 / PC4-25600 DDR4 SDRAM UDIMM

That could be the problem, but wouldn't explain why it was fine for an entire week with no crashes during very intense use.

System is relatively old now - as you can tell from the CPU and motherboard. They were bought when the CPU was current, so around early 2018 or so.

Logs are here: ZEUS-(2025-02-02_10-11-17).zip
 
Windows Build/Version
Version 23H2 (OS Build 22631.4751)

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Intel Core i7 8700K
    Motherboard
    Gigabyte Z370 AORUS Gaming 7 (rev. 1.0)
    Memory
    Corsair 48GB - Mismatched set
    Graphics Card(s)
    Nvidia RTX 3090 FE
    Sound Card
    N/A
    Screen Resolution
    2560x1440
    PSU
    Seasonic Snow Silent 1050W
Visit NVIDIA graphics card manufacturer website to install the newest version of the graphics card driver.

Also update Microsoft Windows Bluetooth bus driver file.

Open the Command Prompt (Cmd.exe) as an Administrator and execute the following commands one at a time.

Code: 
Dism /Online /Cleanup-Image /RestoreHealth

Sfc /Scannow
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
NVIDIA driver updated - had forgotten there would be an update. This shouldn't be the issue though, given it has been stable on that driver for a week.

Apart from checking for updates via Devices Manager, is there any other way to check for an updated Microsoft Windows Bluetooth bus driver?

Code: 
C:\Windows\System32>Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.22621.2792

Image Version: 10.0.22631.4751

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

Code: 
C:\Windows\System32>Sfc /Scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

Those are all completed.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Intel Core i7 8700K
    Motherboard
    Gigabyte Z370 AORUS Gaming 7 (rev. 1.0)
    Memory
    Corsair 48GB - Mismatched set
    Graphics Card(s)
    Nvidia RTX 3090 FE
    Sound Card
    N/A
    Screen Resolution
    2560x1440
    PSU
    Seasonic Snow Silent 1050W
The NVIDIA graphics card driver causing the blue screen of death error message.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
FreeBooter said:
The NVIDIA graphics card driver causing the blue screen of death error message.
Click to expand...

Oh it was? Which file in the logs shows that it was that?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Intel Core i7 8700K
    Motherboard
    Gigabyte Z370 AORUS Gaming 7 (rev. 1.0)
    Memory
    Corsair 48GB - Mismatched set
    Graphics Card(s)
    Nvidia RTX 3090 FE
    Sound Card
    N/A
    Screen Resolution
    2560x1440
    PSU
    Seasonic Snow Silent 1050W
madindehead said:
Hi there,

Hopefully someone can help with this.

Been experiencing this issue on and off for a month or so now. Sometimes the system is rock solid - I have been playing Final Fantasy VII REBIRTH this past week and made it to over 100 hours with no crashes.

Today - a black screen crash. PC just turns itself off and then reboots. At other times it would crash, but not reboot. I'm struggling to identify the issue.

I have some mismatched RAM in the system:

32GB of Corsair DDR4-2998 / PC4-24000 DDR4 SDRAM UDIMM
16GB of Corsair DDR4-3200 / PC4-25600 DDR4 SDRAM UDIMM

That could be the problem, but wouldn't explain why it was fine for an entire week with no crashes during very intense use.

System is relatively old now - as you can tell from the CPU and motherboard. They were bought when the CPU was current, so around early 2018 or so.

Logs are here: ZEUS-(2025-02-02_10-11-17).zip
Click to expand...
Mismatched RAM could definitely be the culprit. One should never use mismatched RAM. You might try just using the 32GB RAM sticks. That is more than enough to play games.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 24H2 v26100.3037
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built Myself in 2017
    CPU
    AMD Ryzen 1800X 8-Core @ 3.60GHz
    Motherboard
    Asus Crosshair VI Hero
    Memory
    16GB G.Skill Trident Z RGB Series
    Graphics Card(s)
    EVGA GeForce gtx 1660 Super
    Sound Card
    On Board
    Monitor(s) Displays
    2 X AOC 27" , PLANAR 22"
    Screen Resolution
    1920 X 1080
    Hard Drives
    ~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~ P34A60 512GB NVMe PCIe Gen3x4 M.2
    ~ 6TB Toshiba HDD
    ~ 6TB HDD (Backup)
    ~ SanDisk 250GB SSD
    ~ 2 X 1TB HDD
    ~~~~~~~~~~
    PSU
    Corsair RM850 Fully Modular (850watts)
    Case
    NZXT Phantom 630 CA-PH630-W1
    Cooling
    CORSAIR iCUE H100i RGB PRO XT
    Keyboard
    Nulea RT05 Wireless Ergonomic
    Mouse
    Nulea MD280 Wireless Vertical Mouse
    Internet Speed
    761Mbps (Download) / 692Mbps (Upload)
    Browser
    Firefox
    Antivirus
    Malwarebytes
    Other Info
    *This is my Main Computer That I use*
  • Operating System
    Windows 11 Pro x64 24H2 v26100.2894
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    Intel Xeon E3-1246 v3 @ 3.50GHz
    Memory
    16GB
    Graphics card(s)
    AMD Radeon R7 350X
    Sound Card
    onBoard
    Monitor(s) Displays
    eMachine 22"
    Screen Resolution
    1920 X 1080
    Hard Drives
    250GB SSD
    Cooling
    Fan
    Mouse
    Nulea MD280
    Internet Speed
    752Mbps (Download) / 537Mbps (Upload)
    Browser
    Firefox
    Antivirus
    Malwarebytes
    Other Info
    I use this computer for photo/video editing and to track severe weather

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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