Black Screen Error Message


Peter B

Peter B

Well-known member
Local time
12:19 PM
Posts
54
Location
West Yorkshire
OS
Windows 11 Pro 24H2 26100.3476
I'd booted up earlier this morning and everything was fine.

I went out for a short time and when I returned, the attached screen was displayed.

I hit 'enter' and the BIOS settings opened to the Boot section, but no device was showing - I sort of blundered around and got restarted somehow.

I've also attached the v2 log collector file. (my usual Boot sequence is via the Macrium Reflect file, if that's of any consequence)

Any help would be greatly appreciated.
 
Windows Build/Version
Windows 11 Pro 23H2 22631.4112

Attachments

My Computer

System One

  • OS
    Windows 11 Pro 24H2 26100.3476
    Computer type
    Laptop
    Manufacturer/Model
    PC Specialist Initia 15.6"
    CPU
    Intel(R) Core(TM) i7-1195G7 @ 2.90GHz
    Memory
    16GB
    Graphics Card(s)
    Intel Iris Xe
    Screen Resolution
    1920 x 1080
    Hard Drives
    M2 PCIe NVMe 250GB
    Internet Speed
    300/50 Mbps
    Browser
    Microsoft Edge Version 134.0.3124.51 (Official build) (64-bit)
    Antivirus
    Microsoft Defender
    Other Info
    Macrium Reflect Home v10.0.8447
There were approximately 65 BSOD during the past 30 days.



1) Please run Tuneup plus > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com



2) Create a new restore point:

www.elevenforum.com

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...
www.elevenforum.com www.elevenforum.com






3) Run Memtest86+ for 8 or more passes > take pictures > post images or share links

www.memtest.org

Memtest86+ | The Open-Source Memory Testing Tool

Memtest86+ is an advanced, free, open-source, stand-alone memory tester for 32- and 64-bit computers (UEFI & BIOS supported)
www.memtest.org www.memtest.org

www.tenforums.com

MemTest86+ - Test RAM

Test your RAM with MemTest 86+
www.tenforums.com www.tenforums.com




4) If Memtest86 + has no errors after 8 or more passes then read this link on Windows Driver Verifier (WDV):

Enable and Disable Driver Verifier in Windows 10:

www.tenforums.com

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10
www.tenforums.com www.tenforums.com




5) Learn the methods to recover from BSOD caused by WDV by booting into safe mode and running one or more of these commands:

verifier /reset

verifier /bootmode resetonbootfail



6) Plan to run the tool for approximately 48 hours with various customized test settings.

a) Test all non-Microsoft drivers

b) Test no Microsoft drivers

c) For the first run of WDV select the 3 customized tests displayed in the TF tutorial



7) Whenever the WDV tool is started if there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.



WDV can run continuously during the testing.

Customized tests will then be posted for the next run of WDV.
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Dude 65? Umm Wow OK that's crazy
 

My Computers

System One System Two

  • OS
    WiN11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom 775 System
    CPU
    Xeon E5450 3.0GHZ (OC 3.6GHZ)
    Motherboard
    ASUS PQ5-EM
    Memory
    8GB (2GBX4)
    Graphics Card(s)
    NVIDIA Quadro K2200 4GB
    Sound Card
    Onboard
    Monitor(s) Displays
    ASUS 24"
    Screen Resolution
    1080p
    Hard Drives
    1TB|750GB USB, 3 SSDs 2 240GB 1 128GB, 750GB HDD
    PSU
    650WATT Rosewill
    Case
    Rosewill with side Window
    Cooling
    5 Fans and a big HSK for cpu
    Keyboard
    Rosewill RGB
    Mouse
    Rosewill RGB
    Internet Speed
    AT&T 150MB DL\UP
    Browser
    FireFox
    Antivirus
    None
    Other Info
    I'm lucky to even be here after 6yrs from my car accident
  • Operating System
    WiN10 LTSC
    Computer type
    Laptop
    Manufacturer/Model
    Hp 8460p
    CPU
    i7 2670QM 2.20GHZ
    Motherboard
    Hp 161C
    Memory
    8GB (2X4GB) DUAL Channel
    Graphics card(s)
    Intel HD Graphics 3000
    Sound Card
    Intel high Def (basically onboard)
    Screen Resolution
    1366x768
    Hard Drives
    OS 128GB l Storage (caddy) 320GB
    PSU
    AC (IDK the watts)
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    A USB 3.0 in the Express Card Slot
Attached is the Tuneup log...
 

Attachments

My Computer

System One

  • OS
    Windows 11 Pro 24H2 26100.3476
    Computer type
    Laptop
    Manufacturer/Model
    PC Specialist Initia 15.6"
    CPU
    Intel(R) Core(TM) i7-1195G7 @ 2.90GHz
    Memory
    16GB
    Graphics Card(s)
    Intel Iris Xe
    Screen Resolution
    1920 x 1080
    Hard Drives
    M2 PCIe NVMe 250GB
    Internet Speed
    300/50 Mbps
    Browser
    Microsoft Edge Version 134.0.3124.51 (Official build) (64-bit)
    Antivirus
    Microsoft Defender
    Other Info
    Macrium Reflect Home v10.0.8447
Tuneup plus results were good.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Thank you zbook

Should I continue with the remainder of the routines, please?

Or, alternatively, would a clean reinstall achieve the same result?
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2 26100.3476
    Computer type
    Laptop
    Manufacturer/Model
    PC Specialist Initia 15.6"
    CPU
    Intel(R) Core(TM) i7-1195G7 @ 2.90GHz
    Memory
    16GB
    Graphics Card(s)
    Intel Iris Xe
    Screen Resolution
    1920 x 1080
    Hard Drives
    M2 PCIe NVMe 250GB
    Internet Speed
    300/50 Mbps
    Browser
    Microsoft Edge Version 134.0.3124.51 (Official build) (64-bit)
    Antivirus
    Microsoft Defender
    Other Info
    Macrium Reflect Home v10.0.8447
Please continue with the steps in post #2.

The RAM testing can run overnight and the next day.

It sometimes takes passes into the 20's to find malfunctioning RAM.

Just 1 error is a test fail and testing can be aborted.

Make sure that pictures are taken and images or share links are posted.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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