Black Screen of Death while gaming.


D

Drose21

Member
Local time
2:45 AM
Posts
3
OS
Windows 11
I currently have a system less than one year old and it keeps black screening and hard crashing the entire windows system while I am actively playing Path of Exile 2. This has been occurring for a little over a week now. My system specifications will be included below. I have tried googling every possible event log code and to no avail have I managed to solve this so yesterday I did a clean install of Windows 11 thinking it may help but again it has not succeeded in this. I also made sure to grab all my updated drivers form the manufactures sites. AMD, ASRock, ECT. Please answer me asap if possible and I will monitor this thread actively. Thank you in advance! Attached is my V2 log colector file along with a link to it on OneDrive as well.

Link for viewing V2 log collector file on OneDrive here - DESKTOP-85G04H3-(2025-03-15_22-27-26).zip
Computer: MicroElectronics G517

CPU: AMD Ryzen 7 5800X3D (Vermeer-X, VMR-B2)
3400 MHz (34.00x100.0) @ 3593 MHz (36.00x99.8)
Motherboard: ASRock B550M-C
BIOS: P2.90B, 07/28/2023
Chipset: AMD B550 (Promontory PROM19 C/C1)
Memory: 65536 MBytes @ 1796 MHz, 18-22-22-42
- 16384 MB PC28800 DDR4 SDRAM - Corsair CMK32GX4M2D3600C18
- 16384 MB PC28800 DDR4 SDRAM - Corsair CMK32GX4M2D3600C18
- 16384 MB PC28800 DDR4 SDRAM - Corsair CMK32GX4M2D3600C18
- 16384 MB PC28800 DDR4 SDRAM - Corsair CMK32GX4M2D3600C18
Graphics: AMD Radeon RX 7600 (Navi33 XL) [ASRock]
AMD Radeon RX 7600, 8192 MB GDDR6 SDRAM
Drive: PCIe SSD, 488.4 GB, NVMe
Drive: ST1000LM035-1RK172, 976.8 GB, Serial ATA 6Gb/s @ 6Gb/s <-> USB
Sound: ATI/AMD Navi3x - High Definition Audio Controller
Sound: AMD Family 17h/19h - HD Audio Controller
Network: RealTek Semiconductor RTL8168/8111 PCI-E Gigabit Ethernet NIC
Network: Intel Dual Band Wireless-AC 3168
OS: Microsoft Windows 11 Home (x64) Build 26100.3476 (24H2)
 
Windows Build/Version
Windows 11 Version 24H2 (OS Build 26.100.3476)

Attachments

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MicroElectronics G517
    CPU
    AMD Ryzen 7 5800X3D (Vermeer-X, VMR-B2)
    Motherboard
    ASRock B550M-C | BIOS: P2.90B, 07/28/2023 | Chipset: AMD B550 (Promontory PROM19 C/C1)
    Memory
    65536 MBytes @ 1796 MHz, 18-22-22-42 | 16384 MB PC28800 DDR4 SDRAM - Corsair CMK32GX4M2D3600C18
    Graphics Card(s)
    AMD Radeon RX 7600 (Navi33 XL) [ASRock]
    Sound Card
    ATI/AMD Navi3x - High Definition Audio Controller | AMD Family 17h/19h - HD Audio Controller
    Monitor(s) Displays
    ASUS AUS270E | VG279QR
    Screen Resolution
    1920x1080
    Hard Drives
    PCIe SSD, 488.4 GB, NVMe | ST1000LM035-1RK172, 976.8 GB, Serial ATA 6Gb/s @ 6Gb/s <-> USB
    Mouse
    Logitech G502 HERO Gaming Mouse
Please perform the following steps:


1) The BIOS Version/Date American Megatrends International, LLC. P2.90B, 7/28/2023

Upgrade the BIOS: 2.90B > 3.40

www.asrock.com

ASRock B550M-C

Supports AMD AM4 Socket Ryzen™ 3000, 3000 G-Series, 4000 G-Series, 5000 and 5000 G-Series Desktop Processors<span style=color:red;>*</span><br />8 Power Phase design<br />Supports DDR4 4733+ (OC)<br />1 x PCIe 4.0 x16, 3 x PCIe 3.0 x16<br />Graphics Output Options: HDMI<br />7.1 CH HD Audio...
www.asrock.com www.asrock.com




2) Run Tuneup plus > post a share link

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums





3) Create a new restore point:

Create System Restore Point in Windows 10

www.elevenforum.com

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...
www.elevenforum.com www.elevenforum.com



Please include all recently attached / detached drives (USB) for testing

4) Run Sea Tools Long generic test (all drives) > post images or share links

https://www.seagate.com/content/dam...ds/seatools/_shared/downloads/100869623_B.pdf

https://www.seagate.com/content/dam...shared/downloads/SeaToolsWindowsInstaller.exe




5) Run HD Tune (all drives) (run an old version so that it produces results for the whole drive)
HD Tune website

a) Health
b) Full error scan




6) Open administrative command prompt and copy and paste:

chkdsk /b /v

Run these chkdsk switches on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

Make sure that the windows drive runs overnight while sleeping.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

Reboot as needed.




7) After completing all chkdsk /b /v run:

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-chkdskfromevent.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums





Make sure that this runs only after the prior three steps for each drive.

8) Run HD Sentinel (all drives) > post images or share links (do not run until posting results for each steps 4, 5, 6, and 7)

Hard Disk Sentinel - HDD health and temperature monitoring
a) Overview
b) Temperature
c) SMART



9) Please make sure that all of the above steps are performed in sequence

These steps / tests can be performed overnight while sleeping:

a) Sea Tools Long generic test
b) HD Tune Full error scan
c) Chkdsk /b /v



10) Run gather_additional_dump_files > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com









Code: 
------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 245.8 GB
Total Space: 476.2 GB
File System: NTFS
      Model: PCIe SSD

      Drive: E:
 Free Space: 311.3 GB
Total Space: 953.9 GB
File System: NTFS
      Model: Seagate FireCuda HDD SCSI Disk Device


Model    General UDisk USB Device
Size    29.29 GB (31,453,470,720 bytes)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Thank you for your time writing all this information out for me. I will start doing all this now.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MicroElectronics G517
    CPU
    AMD Ryzen 7 5800X3D (Vermeer-X, VMR-B2)
    Motherboard
    ASRock B550M-C | BIOS: P2.90B, 07/28/2023 | Chipset: AMD B550 (Promontory PROM19 C/C1)
    Memory
    65536 MBytes @ 1796 MHz, 18-22-22-42 | 16384 MB PC28800 DDR4 SDRAM - Corsair CMK32GX4M2D3600C18
    Graphics Card(s)
    AMD Radeon RX 7600 (Navi33 XL) [ASRock]
    Sound Card
    ATI/AMD Navi3x - High Definition Audio Controller | AMD Family 17h/19h - HD Audio Controller
    Monitor(s) Displays
    ASUS AUS270E | VG279QR
    Screen Resolution
    1920x1080
    Hard Drives
    PCIe SSD, 488.4 GB, NVMe | ST1000LM035-1RK172, 976.8 GB, Serial ATA 6Gb/s @ 6Gb/s <-> USB
    Mouse
    Logitech G502 HERO Gaming Mouse
I'm kind of uncomfortable updating the bios as I've never done one before. I get the idea of how. I just really don't want to rick bricking my motherboard. Is it absolutely necessary? If so, any words of advice beforehand. I have a standard USB flash drive. I'm worried about using it though because it wasn't working for the fresh windows install I had to use another cause this one kept saying some drivers were missing and wouldn't even start the windows 11 install process. However, the other USB which I know is good doesn't support FAT32. Only ExFAT and NTFS. Thank you again in advance!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MicroElectronics G517
    CPU
    AMD Ryzen 7 5800X3D (Vermeer-X, VMR-B2)
    Motherboard
    ASRock B550M-C | BIOS: P2.90B, 07/28/2023 | Chipset: AMD B550 (Promontory PROM19 C/C1)
    Memory
    65536 MBytes @ 1796 MHz, 18-22-22-42 | 16384 MB PC28800 DDR4 SDRAM - Corsair CMK32GX4M2D3600C18
    Graphics Card(s)
    AMD Radeon RX 7600 (Navi33 XL) [ASRock]
    Sound Card
    ATI/AMD Navi3x - High Definition Audio Controller | AMD Family 17h/19h - HD Audio Controller
    Monitor(s) Displays
    ASUS AUS270E | VG279QR
    Screen Resolution
    1920x1080
    Hard Drives
    PCIe SSD, 488.4 GB, NVMe | ST1000LM035-1RK172, 976.8 GB, Serial ATA 6Gb/s @ 6Gb/s <-> USB
    Mouse
    Logitech G502 HERO Gaming Mouse
Please open a separate thread for the BIOS so that members using Asrock can guide you.

Continue with the next steps.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
The computer has a problematic drive.

Please test all drives.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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