bsod help debug


L

lely

New member
Local time
3:58 AM
Posts
1
OS
win 11
Dear *,

can you please help to debug the BSOD. Please find the log attached in the link below.

BSOD - Google Drive

drive.google.com drive.google.com

Window version number: 23H2 (OS BUILD 22631.4317) win 11 pro

Thanks.
 
Windows Build/Version
23H2 (OS BUILD 22631.4317) win 11 pro

My Computer

System One

  • OS
    win 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    hp
Some findings:

a) One collected mini dump file reporting WHEA 124

b) BIOS dated 2018





Please perform the following steps:



1) Run Tuneup plus > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com




2) The BIOS Version/Date HP Q03 Ver. 02.02.04, 27-Jul-18

Upgrade the BIOS: 02.02.04 > 02.29.00







3) Download and install: HP PC Hardware Diagnostics UEFI – v10.7.0.0





4) Plan to run the HP PC Hardware Diagnostics UEFI overnight while sleeping




5) Power on the computer and repetitively click F2 or F10 key > UEFI hardware diagnostics > system > extensive > loop until failure > the next day if it has made two or more loops > click esc > take pictures with a camera or smart phone camera > post images or share links into the thread




6) For any BSOD > post a new V2 share link into the newest post





Code: 
Event[2185]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2024-10-30T14:13:25.0230000Z
  Event ID: 16
  Task: N/A
  Level: Error
  Opcode: Info

  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DESKTOP-M96FRPR
  Description:
A fatal hardware error has occurred.

Component: PCI Express Endpoint
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x1:0x0:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_1179&DEV_0113&SUBSYS_00011179&REV_01
Secondary Device Name:


Code: 
Toshiba BG3 NVMe SSD Controller
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Your SSD has failed or is failing. Can you download CrystalDiskTools and upload your status in an image? I need to know your disk status. Failed sector count (over 100 is fail) and pending sectors > 75 is caution, > 115 is replace right now. Thanks, Luna
 

My Computers

System One System Two

  • OS
    ChromeOS; Windows Vista (VM/BSOD testing)
    Computer type
    Laptop
    Manufacturer/Model
    Hewlett-Packard
  • Operating System
    Windows
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel
    CPU
    Core Duo
    Motherboard
    Emulated
    Graphics card(s)
    SVGA
    Sound Card
    None
    Monitor(s) Displays
    1
    Screen Resolution
    800x600x32
    Hard Drives
    None
    PSU
    None
    Case
    None
    Cooling
    None
    Mouse
    PS/2
    Keyboard
    IBM AT 84-key
    Internet Speed
    None
    Browser
    None
    Antivirus
    Default (Windows Defender)
    Other Info
    --- My Windows PE testing environment lies here, (because I like retro), but I CAN and HAVE run beta versions of Windows 11. 21996 was the version. Also, I have lots of experience of Win11 and 10, and know how to deploy the OS. ---
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