BSOD When NOT Gaming

zbook · Sep 22, 2023

Chkdsk E:

Code:

              The security Id 0x10f of security descriptor entry at offset 0x770
              is a duplicate.
              Repairing an index entry with id 10F in index $SII of file 9.
              Repairing an index entry with id 10F in index $SDH of file 9.
              Repairing the security file record segment.
              
              
              Windows has made corrections to the file system.

gmahadhika · Sep 23, 2023

Sorry for late response and not being able to do what you asked for yesterday. It's the weekend so family and stuff. Will do it ASAP.

gmahadhika · Sep 23, 2023

zbook said:

Chkdsk E:

Code:

              The security Id 0x10f of security descriptor entry at offset 0x770
              is a duplicate.
              Repairing an index entry with id 10F in index $SII of file 9.
              Repairing an index entry with id 10F in index $SDH of file 9.
              Repairing the security file record segment.
             
             
              Windows has made corrections to the file system.

What does this mean? Should I be concerned?

gmahadhika · Sep 23, 2023

Sorry for triple post, do you see something that shows the problem to be the AMD GPU driver? I'm asking because at the official HP website, they don't have AMD GPU driver for Windows 11. Which one should I use? The newest one?

WAI · Sep 23, 2023

From a Google A SEARCH | SEARCH 2

zbook · Sep 23, 2023

When replacing the AMD drivers after DDU cleaning some options are:

a) Let us detect the drivers you need for this HP PC
Our automated tool will simplify the choices you have to make

OMEN Laptop - 15-en0013ax Software and Driver Downloads | HP® Customer Support

Download the latest drivers, firmware, and software for your OMEN Laptop - 15-en0013ax.This is HP’s official website that will help automatically detect and download the correct drivers free of cost for your HP Computing and Printing products for Windows and Mac operating system.

support.hp.com

b) HP Support Assistant:

HP Support Assistant | HP® Support

For automated fixes, personalized support, and automatic updates, try HP Support Assistant today.

support.hp.com

c) Manual from the HP website > all drivers > graphics (select newest; older drivers are available in case needed)

d) AMD website

Please use a) or b)

The chkdsk results indicated that corrections were made to the drive file system.

There should no longer be any windows notifications or entries in the event viewer.

If there were new windows notifications or entries in the event viewer then additional testing would be indicated.

ubuysa · Sep 24, 2023

gmahadhika said:
Sorry for triple post, do you see something that shows the problem to be the AMD GPU driver? I'm asking because at the official HP website, they don't have AMD GPU driver for Windows 11. Which one should I use? The newest one?

That might be a clue that your laptop doesn't fully support Windows 11? The only drivers available from HP are for Windows 10, and laptop graphics drivers are often customised for the specific chassis for interoperability and/or power saving reasons. If the HP Windows 10 driver doesn't work properly in Windows 11 you may be snookered.

gmahadhika · Sep 24, 2023

Attached is the UEFI test result. The check had done the loop twice. Everything seems to be in order.

@ubuysa I have to add, the bluescreen was still happening even when I used Windows 10.

zbook · Sep 25, 2023

Please monitor the computer using reliability monitor:

View Reliability History in Windows 11

This tutorial will show you how to view reliability history for your Windows 11 device. The Reliability Monitor provides a system stability overview and details about events that impact reliability. It calculates the Stability Index shown in the System Stability Chart. Reliability Monitor...

www.elevenforum.com

For any new BSOD post a new V2 share link into the newest post.

Download and install: HP PC Hardware Diagnostics Windows v2.3.2.0

https://ftp.hp.com/pub/softpaq/sp148501-149000/sp148547.exe

ubuysa · Sep 25, 2023

gmahadhika said:
@ubuysa I have to add, the bluescreen was still happening even when I used Windows 10.

TBH it might be wiser to go back to WIndows 10 and the officiaal HP drivers and troubleshoot from there. It's hard to troubleshoot on an unsupported platform.

gmahadhika · Sep 26, 2023

I just want to report that I've gone 48 hours without any freeze/BSOD, even though I haven't reinstalled my AMD driver. I will keep monitoring it.

zbook · Sep 26, 2023

The computer can be monitored for a week for BSOD or unexpected shutdowns and restarts.

At the completition of the one week monitoring post a new V2 share link into the newest post.

If the findings are unremarkable then that will complete the troubleshooting.

An alternative is to use a Windows tool that stress tests drivers.

gmahadhika · Sep 29, 2023

zbook said:
The computer can be monitored for a week for BSOD or unexpected shutdowns and restarts.

At the completition of the one week monitoring post a new V2 share link into the newest post.

If the findings are unremarkable then that will complete the troubleshooting.

An alternative is to use a Windows tool that stress tests drivers.

It finally happened again, my laptop froze without even getting to the bluescreen pop up. What do I do now? Attached are the exported .evtx.

zbook · Sep 29, 2023

For any BSOD post a new V2 share link into the newest post.

Please post a new V2 now into the newest post.

zbook · Sep 29, 2023

gmahadhika said:
I haven't reinstalled my AMD driver.

How come?

gmahadhika · Sep 29, 2023

zbook said:
How come?

Right, I forgot. I'll do it ASAP.

zbook said:
For any BSOD post a new V2 share link into the newest post.

Please post a new V2 now into the newest post.

By V2 do you mean the HP PC Hardware Diagnostics Windows v2.3.2.0?

zbook · Sep 29, 2023

V2 = Eleven Forum log collector

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

Indicate whether you replaced or did not replace the AMD GPU driver in relationship to the next V2 (before or after the run).

gmahadhika · Sep 29, 2023

I have uninstalled AMD graphic driver via DDU and reinstalled it with the one I found on official HP forum for my laptop (as per the one you suggested). I don't know whether I chose the right driver as there weren't one specifically for Windows 11. Attached are pictures of the driver I chose.

Also, I've rerun V2 with the AMD graphic driver already reinstalled.
V2: LAPTOP-I85OKVST-(2023-09-29_16-36-17).zip

zbook · Sep 29, 2023

gmahadhika said:
I have uninstalled AMD graphic driver via DDU and reinstalled it with the one I found on official HP forum for my laptop (as per the one you suggested). I don't know whether I chose the right driver as there weren't one specifically for Windows 11. Attached are pictures of the driver I chose.

Why not follow the steps in post #26 a) or b) ?

zbook · Sep 29, 2023

gmahadhika said:
Right, I forgot. I'll do it ASAP.

By V2 do you mean the HP PC Hardware Diagnostics Windows v2.3.2.0?

How come the HP software was not installed?

BSOD When NOT Gaming

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