Can't access Microsoft Store

Bastet · Jul 31, 2023

woldsweather said:
What exactly is the run box? Power shell cmd box or something else? Windows app troubleshooter wont run.

Right click Start & choose Run.

woldsweather · Jul 31, 2023

Bastet said:
Right click Start & choose Run.

Nothing happens when I right click but I have just found a reg edit to add recent documents to my start menu and now a run box has appeared!

Try3 · Jul 31, 2023

You have serious Windows corruption.
That's what been plaguing your efforts to sort out the Store & other things.

All the best,
Denis

Bastet · Jul 31, 2023

woldsweather said:
Nothing happens when I right click but I have just found a reg edit to add recent documents to my start menu and now a run box has appeared!

As others have said you have some serious corruption of Windows. I would try to repair Windows with an in-place repair.
There’s a tutorial on the forum. You would download the media creation tool run it & choose to install Windows. There may even be that option under Windows reset now.

woldsweather · Aug 1, 2023

I did this it took me back to where I was post Feb windows update with screen flashing between desktop and black so I uninstalled Feb updates and stopped windows updates.

Bastet · Aug 1, 2023

The only other option is to try the suggestions I mentioned to reinstall the Store.

woldsweather · Aug 1, 2023

Bastet said:
Try Solution 9: Use the Preinstalled Apps Zip to Reinstall Microsoft Store:

Windows 10 Store not Installed [FIXED]

You may not find Windows Store in Windows 10 if you are using an outdated/obsolete version of Windows on your system. Moreover, the user encounters the

appuals.com

If that doesn’t work then try the suggestion here:

You can now install new Microsoft Store on Windows 10

Microsoft originally announced Windows 11’s new app store in June, and since then, the company has been trying to improve the quality of its marketplace. Several servicing updates have been released as part of the Windows Insider Program and users have been testing the new Store on their devices...

www.windowslatest.com

I get:

PS C:\users\Trevor\Downloads> Add-AppxPackage Microsoft.WindowsStore_22110.1401.10.0_neutral___8wekyb3d8bbwe
Add-AppxPackage : Cannot find path 'C:\users\Trevor\Downloads\Microsoft.WindowsStore_22110.1401.10.0_neutral___8wekyb3d8bbwe' because it does not
exist.
At line:1 char:1
+ Add-AppxPackage Microsoft.WindowsStore_22110.1401.10.0_neutral___8wek ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ObjectNotFound: (C:\users\Trevor...__8wekyb3d8bbwe:String) [Add-AppxPackage], ItemNotFoundException
+ FullyQualifiedErrorId : PathNotFound,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand

PS C:\users\Trevor\Downloads>

It does exist I copied and pasted it from the download folder.

Try3 · Aug 1, 2023

Your earlier attempts to re-register the app also met with illogical failure messages.
That's why I suggested that you have a Windows fault that is perverting your use of PowerShell.
And that, when coupled with your earlier report that you had run a Repair install procedure, leads me to conclude that you need to reinstall Windows.

Clean Install Windows 11 - ElevenForumTutorials
And, in preparation, if possible
- Make a system image of the current state of the computer
- Backup your hardware drivers - Backup and Restore Device Drivers - ElevenForumTutorials

Best of luck,
Denis

woldsweather · Aug 1, 2023

I managed to run the Windows store install as per Bastet. It shows in the menu but wont open. Windows store trouble shooter cant repair it so I'll carry on without it. Try3 I'm happy I have a working PC rather than go through the hours and hours of installing all the programmes I would need to reinstall.

Bastet · Aug 1, 2023

The store install would work but as this has been tried & the store still won’t open you either would need to update to 22H2 (if Windows update has been blocked due to the problem with a certain update) & see if a fix for that update has been released or use the PC without the store which means your installed store apps will be out of date. If you’re happy with this then that’s fine.

spapakons · Aug 1, 2023

Just remembered a weird similar case! Because of incorrect access rights, neither the Microsoft Store or any Windows app could open. The cure was to go at C:\Program Files and then take ownership of the hidden WindowsApps folder, the subfolders and all files. Then I would grant FULL access to the Administrators group and my user account, again to the folder, subfolders and all files. This should fix your issue and let you open Windows Store. If it still doesn't work try reinstalling the Store. If that succeeds, try to re-register all applications, just in case.

DSperber · Apr 12, 2025

Much internet research later, I stumbled onto the one possible solution which DID FIX THE PROBLEM for me:

Control Panel -> Internet Options -> Connections tab -> LAN settings button ->

==> be sure that "automatically detect settings" IS CHECKED!!

Somehow, this was not checked for me. Don't know when or how or why that happened. But immediately after CHECKING this option, sure enough I was now able to successfully launch and connect to Microsoft Store.

Interestingly, I had also been having no success logging into my Microsoft account from Windows (I had instead been signing into Windows with a "local account" which still worked). But sure enough once CHECKING this option immediately I was now successfully able to log into Windows through my Microsoft account.

dacrone · Apr 12, 2025

uninstall the store with revo uninstaller. remove leftovers. reboot. download this store package and reinstall it. reboot.

How to Install New Microsoft Store for Windows 11

Here's how to install the new Microsoft Store for Windows 11 if your preview setup doesn't include the updated app. Alongside Windows 11, on June 24,

winaero.com

(scroll down for "Update the Store Manually" section and the link is there - i've used it many times with no issues on PCs.... but you will prob have to update a few revisions once its installed and running)

spapakons · Apr 13, 2025

DSperber said:
Much internet research later, I stumbled onto the one possible solution which DID FIX THE PROBLEM for me:

Control Panel -> Internet Options -> Connections tab -> LAN settings button ->

==> be sure that "automatically detect settings" IS CHECKED!!

Somehow, this was not checked for me. Don't know when or how or why that happened. But immediately after CHECKING this option, sure enough I was now able to successfully launch and connect to Microsoft Store.

Interestingly, I had also been having no success logging into my Microsoft account from Windows (I had instead been signing into Windows with a "local account" which still worked). But sure enough once CHECKING this option immediately I was now successfully able to log into Windows through my Microsoft account.

Weird solution. Back in Window XP I would uncheck this box to make sure Internet Explorer loses no time trying to find out network settings, but always use the default settings. Whatever works.

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