Can't Upgrade 23H2 to 24H2

spapakons · Friday at 3:33 AM

Fisher99 said:
So I just downloaded the ISO and followed the instructions for Option 2. All seemed to be going well, reaching about 80% during the install, and then got the same "Attempting to Recover" and "Undoing changes" messages and I'm still at version 23H2. The only difference is that this time, when the recovery completed and the PC booted, I got the following screen:

View attachment 130883

I would open Device Manager and disable any device not needed to upgrade. This is sound, LAN, WiFi, etc. I would disconnect all other disks any add-on cards from the computer leaving only the bare minimum required for the upgrade. This is so Setup won't try to find drivers for these and fail and also to make sure your other disks are not affected. Then I would temporarily disable all startup applications (Task Manager, Startup section) and non-Microsoft services (run msconfig and go to Services tab, check the button to hide all Microsoft services, uncheck all the remaining services). Needless to say I would disable any third-party Antivirus and Antimalware so it won't interfere with the upgrade. Also, although there is a (hidden) choice not to download updates during installation, I don't trust it and I would disconnect from the internet and stay offline until the upgrade is complete. Simply switching off the WiFi is not enough, I would disable it from Device Manager or use the physical switch to turn the device off, if available.

spapakons · Friday at 4:04 AM

XxXxX said:
i have a feeling that Fisher99 is using legacy/MBR boot and 24H2 wont update or install unless the drive is GPT and UFEI boot

best of luck, Steve ..

Normally no, but if you bypass compatibility check (see respective thread), you can upgrade from 23H2 Legacy BIOS (MBR) to 24H2 Legacy BIOS (MBR). I have done it. I would bypass compatibility check anyway, even on a Windows 11 compliant PC, so I can upgrade easier and avoid all this time-consuming troubleshooting. You will lose nothing in terms of security, compatibility and features. The computer will be exactly the same as if you did the upgrade without bypassing compatibility check. You just eliminate obstacles to facilitate the upgrade.

Scannerman · Friday at 3:24 PM

XxXxX said:
i have a feeling that Fisher99 is using legacy/MBR boot and 24H2 wont update or install unless the drive is GPT and UFEI boot

best of luck, Steve ..

That is a possibility. I've had Rufus throw the alarm at me just for allowing Legacy and UEFI both in the BIOS. Had to turn off everything Legacy which of course resulted in not being able to access Linux for whatever reason. (And no, Linux was not on MBR.)

spapakons · Friday at 4:59 PM

I recently clean installed Windows 11 because my old installation was corrupt and I couldn't fix it. The first attempt failed, but after disconnecting all my disks leaving only the SDD it succeeded. So every detail can make a difference. See my earlier post, disable them all and bypass compatibility check, why risk another failure? Unless you have too much free time you don't care. I don't think so...

Fisher99 · Friday at 6:36 PM

zbook said:
1) Please run the V2 log collector and post a share link into this thread using drop box, or google drive

BSOD - Posting Instructions | Windows 11 Forum (elevenforum.com)

2) Run: upgrade_failure_info > post a share link

https://www.tenforums.com/attachmen...s-use-bsod-debugging-upgrade_failure_info.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums

Thanks. Heading out of town for a couple days but will try to get this done when I return.

Fisher99 · Friday at 6:53 PM

glasskuter said:
You would need to look at the failure logs to see the cause of your failure. As another member stated, that error is usually a driver issue. The log should point you to which one. Depending on where in the install the failure occurs, the log can be in multiple places.

If no error message occurs, the following log files are created when an upgrade fails during installation before the computer restarts for the second time. You have to look at these logs to get an idea of what's causing the failure.

C:\$Windows.~BT\Sources\panther\setupact.log

C:\$Windows.~BT\Sources\panther\miglog.xml

C:\Windows\setupapi.log

[Windows 10:] C:\Windows\Logs\MoSetup\BlueBox.log

C:\Windows\inf\setupapi.app.log

C:\Windows\inf\setupapi.dev.log

C:\Windows\panther\PreGatherPnPList.log

C:\Windows\panther\PostApplyPnPList.log

C:\Windows\memory.dmp

The following log files are created when an upgrade fails, and then you restore the desktop:
C:\$Windows.~BT\Sources\panther\setupact.log

C:\$Windows.~BT\Sources\panther\miglog.xml

C:\$Windows.~BT\sources\panther\setupapi\setupapi.dev.log

C:\$Windows.~BT\sources\panther\setupapi\setupapi.app.log

C:\Windows\memory.dmp

The following log files are created when an upgrade fails, and the installation rollback is initiated:
C:\$Windows.~BT\Sources\Rollback\setupact.log

C:\$Windows.~BT\Sources\Rollback\setupact.err

My case is the 3rd scenario (rollback is initiated). Your post says to look in C:\$Windows.~BT\Sources" but I don't know how to find that path? In C:\Windows I find a setupact.log dated yesterday (when I tried the install and it failed). Size is 4,891 but I don't see any errors in it. Looks like just "successfully inititated". The setuperr.log size is also dated yesterday and has zero bytes.

JimReid · Friday at 7:31 PM

Fisher99 said:
Windows 11 Pro 64-bit. Version 23H2. OS Build 22631.5126.
HP Pavilion. Intel Core i5-10400 CPU. 12GB RAM. 1TB SSD.

Every month or so my PC wants to upgrade from 23H2 to 24H2. Every time I let it try, the following happens:

- Gets to 100% and restarts.
- Continues updating and restarts a couple of times.
- Gets to 75% and then says "Attempting to Recover" and "Undoing changes to computer".

I keep thinking that this is a Microsoft thing and that eventually they will fix it and the update will work, but now I'm starting to wonder. Would appreciate any insights.

Thanks

I had a similar problem. Same system same hardware and I eventually went to settings>system>Trouble Shooter>System and it fixed the problem. Had to reboot and try again and it did the install after about 6 try before that it kept erroring out. Hope this helps

Scannerman · Friday at 9:23 PM

JimReid said:
I had a similar problem. Same system same hardware and I eventually went to settings>system>Trouble Shooter>System and it fixed the problem. Had to reboot and try again and it did the install after about 6 try before that it kept erroring out. Hope this helps

Welcome to the forum, Jim. My experience has been that with glitches like these Microsoft frequently would recommend Selective Startup. This process can be time consuming when it is being used to zero in on what ap or program is generating the issue. Trouble Shooter is a quicker approach when it works. I'm glad to hear it worked for you and thank you for sharing a possible solution.

glasskuter · Friday at 9:51 PM

Fisher99 said:
but I don't know how to find that path?

I believe to see those files you have to have "show hidden files" enabled in file explorer options. File Explorer>3 dots>options>view tab>tick "show hidden files, folders, and drives."

Persona78 · Friday at 10:12 PM

Fisher99 said:
Windows 11 Pro 64-bit. Version 23H2. OS Build 22631.5126.
HP Pavilion. Intel Core i5-10400 CPU. 12GB RAM. 1TB SSD.

Every month or so my PC wants to upgrade from 23H2 to 24H2. Every time I let it try, the following happens:

- Gets to 100% and restarts.
- Continues updating and restarts a couple of times.
- Gets to 75% and then says "Attempting to Recover" and "Undoing changes to computer".

I keep thinking that this is a Microsoft thing and that eventually they will fix it and the update will work, but now I'm starting to wonder. Would appreciate any insights.

Thanks

Hi!
I had something similar and worked for me like this:
Check if you have enough space on the disk to start the installation.

Run the Windows Update troubleshooter

Go to Start
Select Settings
Select Update & Security
Select Troubleshoot
Select Additional troubleshooters
Under Find and fix other problems, select Windows Update
Run the troubleshooter

With administrative privileges Execute CMD and type:

DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /RestoreHealth
Dism /Online /Cleanup-Image /AnalyzeComponentStore
sfc.exe /scannow
chkdsk.exe /f /x /V /scan /perf c:\
Reboot

Then:

Open the Start menu
Select the Settings app
Select Update & Security
Select Recovery
Under "Reset this PC," select Get Started
Choose whether to keep your files or remove everything
Follow the on-screen prompts

And then:
Download Windows ISO (is the better option to update), extract it and execute Setup:

Download Windows 11

I hope it helps you.

spapakons · Saturday at 4:07 AM

Selective startup is exactly what I suggested, to disable all startup applications and non-Microsoft services. Why waste time to see which one caused the issue? Disable them all. You can enable them after the upgrade.

Scannerman · Saturday at 7:11 AM

spapakons said:
Selective startup is exactly what I suggested, to disable all startup applications and non-Microsoft services. Why waste time to see which one caused the issue? Disable them all. You can enable them after the upgrade.

If the issue can be fixed with the Trouble Shooter it will be repaired. Once you re-enable startups and non-Microsoft services the issue will likely emerge again if it isn't repaired. That said if the goal is to get the upgrade regardless of resolving issues then I must agree that this would be the method to use. I've spent many hours manually troubleshooting via msconfig to identify the cause of an issue. Trouble Shooters can save time too.

spapakons · Saturday at 1:57 PM

Of course in order to find the culprit you will enable 1-2 at a time, restart and check. Not everything at once! Most likely some outdated driver. Just update all drivers and you should be OK. I would not trust Windows Update, especially for critical drivers like chipset and graphics. I would manually download from manufacturer and select a custom installation so I can ensure all components are installed.

Scannerman · Saturday at 6:39 PM

spapakons said:
Of course in order to find the culprit you will enable 1-2 at a time, restart and check. Not everything at once! Most likely some outdated driver. Just update all drivers and you should be OK. I would not trust Windows Update, especially for critical drivers like chipset and graphics. I would manually download from manufacturer and select a custom installation so I can ensure all components are installed.

So true. Even Intel warns the user that consequences can ensue when their basic chipset drivers are used in place of the manufacturer's proprietary drivers. The same applies to graphics cards albeit lower end cards tend to be more forgiving in this respect.

Can't Upgrade 23H2 to 24H2

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