Crash, (not BSOD) happened while it was in idle

It looks like it's disabled

glasskuter said:

from cmd prompt as admin
powercfg -a

Click to expand...

zbook said:

Please run the V2 log collector > post a share link

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

Open event viewer > system and application > post share links

How to share event logs in case of a computer issue - Your Windows Guide

This article explains how to share Event Logs from the event viewer in case if you have a Windows problem as investigation would help.

www.yourwindowsguide.com

Click to expand...

Here are the requested logs ( V2 and event viewer )

flick said:

thinkpad Carbon ( New )

Click to expand...

That doesn’t really tell us what Laptop you have. What’s the Model say, under the Laptop?

@antspants Yes it could most definitely be related to modern standby and it has been my suspicion from the get-go that it is. Modern standby.... the bane of modern laptop owners' existence.
To the OP I suggest you make sure you are running the latest bios from your OEM. Also make sure ALL drivers are current. I suggest using Lenovo System Update app for this purpose. If your system is new it should be on your laptop already.

Also if your system is still under warranty you might consider contacting Lenovo Support.

glasskuter said:

@antspants Yes it could most definitely be related to modern standby and it has been my suspicion from the get-go that it is. Modern standby.... the bane of modern laptop owners' existence.
To the OP I suggest you make sure you are running the latest bios from your OEM. Also make sure ALL drivers are current. I suggest using Lenovo System Update app for this purpose. If your system is new it should be on your laptop already.

https://support.lenovo.com/us/en/solutions/ht003029-lenovo-system-update-update-drivers-bios-and-applications

Also if your system is still under warranty you might consider contacting Lenovo Support.

Click to expand...

Agree with all that, especially with the firmware as I suspect it’s possibly out of date. I was hoping to see if the OP is Robinson Crusoe and research if others with the same laptop have experienced the same thing, and also to check on the latest firmware/BIOS. But my request for the model was ignored.
I can’t see the thread listed anymore, only ended up back here due to you tagging me.

@flick I wanted to assure myself that hibernate was off, which it is.
I would suggest looking at Control Panel/Power Options/Change plan settings for the selected one/change advanced power settings : and just check every one of those for anything odd.

When you say crash, I believe you are saying it won't wake up, even if you tap the power button, or have a wired mouse connected to the always on USB port in the back (if it has one of those)(and it isn't shut off in the BIOS)(I went through 3 or 4 Lenovos over a decade or so).

antspants said:

That doesn’t really tell us what Laptop you have. What’s the Model say, under the Laptop?

Click to expand...

Apologize for that, it's the thinkPad X1 Carbon (Gen 12)

glasskuter said:

I suggest you make sure you are running the latest bios from your OEM. Also make sure ALL drivers are current. I suggest using Lenovo System Update app for this purpose. If your system is new it should be on your laptop already.

Click to expand...

I actually was thinking about getting the latest bios since they just released last month. Basically right after the fresh windows installation, made to sure get latest drivers for it.

antspants said:

Flick, some tutorials here. Sometimes it’s a good idea to know why you’re doing things and what doing some things actually does.

Enable or Disable Hibernate in Windows 11

This tutorial will show you how to enable or disable hibernate and restore or delete the hiberfil.sys file in Windows 11. Hibernate is a power-saving state designed primarily for laptops, and might not be available for all PCs. (For example, PCs with Modern Standby may not have hibernate...

www.elevenforum.com

Check if Modern Standby is Supported in Windows 11

This tutorial will show you how to check if the Modern Standby (S0 Low Power Idle) sleep state is supported by your Windows 10 or Windows 11 PC. In Windows 10 and Windows 11, there are two power models for PCs: S3 and Modern Standby (S0 Low Power Idle). The S3 power model is an older standard...

www.elevenforum.com

• Disable Modern Standby in Windows 10 and Windows 11
• Turn On or Off Fast Startup in Windows 11
• Change Sleep Button Action in Windows 11
• Get List of Devices that Support Waking Computer in Windows 11
• Generate Sleep Study Report in Windows 11

Click to expand...

thanks, definitely, I will look into these

flick said:

thinkPad X1 Carbon (Gen 12)

Click to expand...

Thanks, flick. I like to see if others with the same laptop have the same issues.

The latest Firmware for your ThinkPad X1 Carbon Gen 12 14” is v1.39 10 Feb 2025

If you run Lenovo software on your laptop, it may pay that you check for any updates. If you don’t, it might pay for you to check online, Firmware and also Display updates which are as recent as March 25th this year, here:

Also, if checking on-line instead, it’s always a good idea to enter your serial number in the space provided so as to ensure you’re actually getting exactly what you need.

So, apparently there are also sleep mode settings in your Laptops BIOS.

It pay to check the BIOS. Ultimatly, it never hurts to just reset your BIOS to defaults. Depending on if you have made any specific changes in your BIOS that you want to keep, you could always reset to defaults then readd your changes.

Here are some tips from AI regarding your BIOS configuration for Sleep states.


Sleep mode settings for your ThinkPad X1 Carbon Gen 12 within the BIOS, you'll need to enter the BIOS menu, navigate to the "Config" section, and then select "Power" to adjust settings like sleep behavior and wake-up options


Accessing the BIOS Menu:

• Restart your computer: and repeatedly press the F1 key or Fn+F1 as soon as you see the Lenovo logo.
• You might also see a message on the screen prompting you to press Enter to interrupt the boot process, which will then lead to the Startup Interrupt Menu, where you can press F1 to enter the BIOS.

2. Navigating to Power Settings:

• Once in the BIOS, use the arrow keys to navigate to the "Config" section.
• Within the "Config" section, select "Power" to access power-related settings.

3. Configuring Sleep Mode Settings:

• Sleep Behavior:
  You can configure how the system behaves when entering sleep mode (e.g., whether it goes into a deep sleep state or a lighter standby state).
  
  
• Wake-up Options:
  You can also set how the system wakes up from sleep mode, such as by pressing a key, moving the mouse, or using the power button.
  
  
• Always On USB and Charge in Battery Mode:
  These settings allow you to enable USB charging even when the computer is in sleep or hibernation mode.
  
  
• Reset Power Plan:
  You can reset the power plan to achieve the best balance between performance and power saving.

4. Other BIOS Settings:

• Always On USB and Charge in Battery Mode:
  These settings allow you to enable USB charging even when the computer is in sleep or hibernation mode.
• Reset Power Plan:
  You can reset the power plan to achieve the best balance between performance and power saving.

5. Saving and Exiting:

• After making your desired changes, save the settings and exit the BIOS by selecting the appropriate option (usually "Exit" or "Save and Exit").
• Your computer will then restart with the new settings applie

1) Please run Tuneup plus > post a share link






2) Create a new restore point




3) Enter the computer's serial number into the Lenovo website:



Post a link into the next post.

Upgrade the BIOS: 1.37 > 1.39



4) Reattach D:




5) Open administrative command prompt and copy and paste:

chkdsk /b /v

Run these chkdsk switches on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

Make sure that the windows drive runs overnight while sleeping.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

Reboot as needed.




6) After completing all chkdsk /b /v run:

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-chkdskfromevent.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums




7) How often is Smart Card Reader 'Yubico YubiKey OTP+FIDO+CCID 0' in use?
Were there any problems?



8) For any new unexpected shutdowns and restarts with or without BSOD > post a new V2 share link into the newest post

There is a thread at Lenovo that spanned a few years (2017 - 2021) that is a similar issue to yours. It could still be relevant.
One of the things blamed was Intel Management Engine Frimware


There is a criticle update for this driver:

CRITICAL UPDATE: Intel Management Engine Frimware for Windows 11 (Version 22H2 or later), 10 (Version 22H2 or later) - ThinkPad X1 Carbon 12th Gen (Type 21KC, 21KD), X1 2-in-1 Gen 9 (Type 21KE, 21KF)
V 18.0.15.2515 17 Mar 2025


Another update you may want to check

Lenovo Power Management Driver for Windows 11, 10 (64-bit) - ThinkPad v1.69.27.0 24 Mar 2025

I think, due to what it seems are many recent driver updates for your system, that you utilise the software on your Thinkpad (is it Lenovo vantage?) and run a full update check. But certainly update the two above mentioned drivers (and that display driver update).

antspants said:

Also, if checking on-line instead, it’s always a good idea to enter your serial number in the space provided so as to ensure you’re actually getting exactly what you need.

It pay to check the BIOS. Ultimatly, it never hurts to just reset your BIOS to defaults. Depending on if you have made any specific changes in your BIOS that you want to keep, you could always reset to defaults then readd your changes.

Click to expand...

antspants said:

There is a thread at Lenovo that spanned a few years (2017 - 2021) that is a similar issue to yours. It could still be relevant.
One of the things blamed was Intel Management Engine Frimware


There is a criticle update for this driver:

CRITICAL UPDATE: Intel Management Engine Frimware for Windows 11 (Version 22H2 or later), 10 (Version 22H2 or later) - ThinkPad X1 Carbon 12th Gen (Type 21KC, 21KD), X1 2-in-1 Gen 9 (Type 21KE, 21KF)
V 18.0.15.2515 17 Mar 2025
that you utilise the software on your Thinkpad (is it Lenovo vantage?) and run a full update chec

Click to expand...

- Oh yeah , that's the way I usually do it, enter in the serial number and looks for any updates for driver. Thinking of that, I never
checked the bios setting after getting the laptop.

- I did not get to check out that thread, but realizing I should have done so from the beginning. I will get this updated. Also, would you advice this should be unchecked for the "allow the computer to turn off..''

- To be honest, I haven't taken advantage of the Lenovo Vantage, will have in the work list to download and do a full update check. So far the latest version of the LM driver seems to be installed.

zbook said:

7) How often is Smart Card Reader 'Yubico YubiKey OTP+FIDO+CCID 0' in use?
Were there any problems?

Click to expand...

By the end of today, I am going to upgrade it to the latest bios. Also, install other critical updates for the driver. will keep you guys posted on the changes.
In terms of the yubico key, I have configured for the login for windows according to the guide and for any MFA purposes
Yubico Login for Windows Configuration Guide

I am still uncertain if the problem is likely due to this yubico configuration, but based on the logs and occcurence, started from mid March. Yubico log-in was installed in Feb

Quick update,

I attempted to upgrade the BIOS to V1.39 via Update Utility GUI, following the instruction, installation went fine, fairly quick one. However, upon checking System Information, the changes did not apply. Should I go through the steps again and retry it ?

When available please update the progress with the steps in post #31.

Microsoft Windows 11 Home Version 24H2 (OS Build 26100.3194)

==================================================================

Started on Wed 04/02/2025 at 14:50:36.65

[SFC /ScanNow]

Beginning system scan. This process will take some time.

Results:

Windows Resource Protection did not find any integrity violations.

==================================================================

Started on Wed 04/02/2025 at 14:51:38.03

[DISM /online /cleanup-image /ScanHealth]

Deployment Image Servicing and Management tool
Version: 10.0.26100.1150

Image Version: 10.0.26100.3194

No component store corruption detected.

The operation completed successfully.

==================================================================

Started on Wed 04/02/2025 at 14:52:47.54

[DISM /online /cleanup-image /RestoreHealth]

Deployment Image Servicing and Management tool
Version: 10.0.26100.1150

Image Version: 10.0.26100.3194

The restore operation completed successfully.

The operation completed successfully.

==================================================================

The second "SFC /ScanNow" was skipped, as the first output the following:

Windows Resource Protection did not find any integrity violations.

==================================================================

Started on Wed 04/02/2025 at 14:53:40.85

[ChkDsk /Scan]

The type of the file system is NTFS.

Stage 1: Examining basic file system structure ...
277248 file records processed.
File verification completed.
Phase duration (File record verification): 2.12 seconds.
9852 large file records processed.
Phase duration (Orphan file record recovery): 3.09 milliseconds.
0 bad file records processed.
Phase duration (Bad file record checking): 0.02 milliseconds.

Stage 2: Examining file name linkage ...
320 reparse records processed.
384396 index entries processed.
Index verification completed.
Phase duration (Index verification): 3.70 seconds.
0 unindexed files scanned.
Phase duration (Orphan reconnection): 125.00 milliseconds.
0 unindexed files recovered to lost and found.
Phase duration (Orphan recovery to lost and found): 0.06 milliseconds.
320 reparse records processed.
Phase duration (Reparse point and Object ID verification): 1.40 milliseconds.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
Phase duration (Security descriptor verification): 11.91 milliseconds.
53575 data files processed.
Phase duration (Data attribute verification): 0.03 milliseconds.
CHKDSK is verifying Usn Journal...
36383688 USN bytes processed.
Usn Journal verification completed.
Phase duration (USN journal verification): 68.30 milliseconds.

Windows has scanned the file system and found no problems.

No further action is required.

249278463 KB total disk space.
73323344 KB in 199474 files.
149248 KB in 53576 indexes.
0 KB in bad sectors.
389715 KB in use by the system.
65536 KB occupied by the log file.
175416156 KB available on disk.

4096 bytes in each allocation unit.
62319615 total allocation units on disk.
43854039 allocation units available on disk.
Total duration: 6.04 seconds (6041 ms).

==================================================================

Started on Wed 04/02/2025 at 14:53:50.06


==================================================================

[Set AutoReboot = False]

==================================================================


==================================================================


==================================================================

[Set DebugInfoType = 7]

==================================================================


==================================================================

[WMIC PageFile list]


==================================================================


==================================================================

[Set AutomaticManagedPagefile = True]

==================================================================


==================================================================

[BcdEdit /enum {badmemory}]

RAM Defects
-----------
identifier {badmemory}

==================================================================

Finished on Wed 04/02/2025 at 14:53:50.59
It took 3 minutes and 14 seconds to complete the operations.

Please open admin command prompt and copy and paste:

DISM /Online /Add-Capability /CapabilityName:WMIC~~~~


Then rerun V2 > post a share link

Hope you get to the bottom of this @flick. I had a very similar issue with my desktop PC last year and it took months to track down what it was. In my case it was settings related to the GPU.