Dell Support Assist & Dell PC Software for Dell Inspiron One 2020


While on the subject of Support Assist, is Support Assist for Business any better or does it still cause problems?
 

My Computer

System One

  • OS
    Windows XP/7/8/8.1/10/11, Linux, Android, FreeBSD Unix
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9570
    CPU
    Intel® Core™ i7-8750H 8th Gen 2.2Ghz up to 4.1Ghz
    Motherboard
    Dell XPS 15 9570
    Memory
    64GB using 2x32GB CL16 Mushkin redLine modules
    Graphics Card(s)
    Intel UHD 630 & NVIDIA GeForce GTX 1050 Ti with 4GB DDR5
    Sound Card
    Realtek ALC3266-CG
    Monitor(s) Displays
    15.6" 4K Touch UltraHD 3840x2160 made by Sharp
    Screen Resolution
    3840x2160
    Hard Drives
    Toshiba KXG60ZNV1T02 NVMe 1TB SSD
    PSU
    Dell XPS 15 9570
    Case
    Dell XPS 15 9570
    Cooling
    Stock
    Keyboard
    Stock
    Mouse
    SwitftPoint ProPoint
    Internet Speed
    Comcast/XFinity 1.44Gbps/42.5Mbps
    Browser
    Microsoft EDGE (Chromium based) & Google Chrome
    Antivirus
    Windows Defender that came with Windows
@pseymour . Dell have confirmed that Dell Update will be "unsupported " at the end of this month with functions being taken over by SA. SA and Dell Update are linked as a check by Dell Update for drivers is reflected as a driver check in SA. After running Dell Update and then checking for updates on SA it takes a couple of seconds as the check has already been done. It's likely that future updates to SA will sever any link and Dell Update will wither. Mitch.
 

My Computer

System One

  • OS
    Windows 11 Home

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC12WSHi7
    CPU
    12th Gen Intel Core i7-1260P, 2100 MHz
    Motherboard
    NUC12WSBi7
    Memory
    64 GB
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    built-in Realtek HD audio
    Monitor(s) Displays
    Dell U3219Q
    Screen Resolution
    3840x2160 @ 60Hz
    Hard Drives
    Samsung SSD 990 PRO 1TB
    Keyboard
    CODE 104-Key Mechanical with Cherry MX Clears
    Antivirus
    Microsoft Defender
  • Operating System
    Linux Mint 21.2 (Cinnamon)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC8i5BEH
    CPU
    Intel Core i5-8259U CPU @ 2.30GHz
    Memory
    32 GB
    Graphics card(s)
    Iris Plus 655
    Keyboard
    CODE 104-Key Mechanical with Cherry MX Clears
Latest Dell Support Assist is Version 4.8.2.29006.
Unfortunately, it does not fix the recent problem that started on April 11, 2025, only with Canary Build 27823.1000.
I even tried a clean install of Canary 27823.1000 and then installed Dell Support Assist Version 4.8.2.29006. I ended up with the same error that I 1st saw with Version 4.6.3 on April 11.

Here are the outputs of the event viewer for the errors occurring with 4.6.3 and 4.8.2 on Canary 27823.
You can see that it is the same Faulting Application SupportAssistClientUI.exe version 4.3.0.0 in both cases.

Dell Support Assist here was 4.6.3.
1744685780884.webp


Dell Support Assist on this one is 4.8.2 and the Faulting Application is still the same SupportAssistClientUI.exe version 4.3.0.0 that was used before the latest update to 4.8.2.
This below was after a clean install of Canary Build 27823.1000.
1744685969374.webp
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel I9-9900K
    Memory
    64GB
    Graphics Card(s)
    NVIDIA RTX 2060
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    4k Samsung
    Screen Resolution
    3840 x 2160
    Hard Drives
    512GB NVMe, ADATA SU 800, 2TB HDD
This week is the middle of the month; therefore, it's my week to do the computer cleanups at my home. The first computer that I start with, started today and that was the Dell Inspiron One 2020. I do have Dell SupportAssist installed on it, and when I ran the application today, it notified me that there was an update for it. So, I did the update of the software app. Did the usual. The first time, it did a duplicate update, but after I ran the update again as it asked, it didn't ask again for another update. That computer was not compatible with Windows 11. But I bypassed the requirements with Rufus, and I will say that it runs Windows 11 quite well. I have had no problems with it, really. It's even running the most current Windows 11 build.
 

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Manufacturer/Model
    HP Laptop -15-ef1079nr & HP All-in-One 24-df1370 Bundle PC
    CPU
    AMD Ryzen 3 & 11th Gen Intel Core i5-1135G7
    Motherboard
    HP 8706 (FP5) & HP 87F3 (ROW)
    Memory
    8 GB & 8 GB
    Graphics Card(s)
    AMD Radeon Graphics & Integrated Intel Iris X Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    AMD Radeon Graphics Monitor & FHD Diagonal Touchscreen
    Screen Resolution
    1366x768 & 1920x1080
    Hard Drives
    SK Hynix BC511 HFM256GDJTNI-82A0A (SSD) & 512 GB PCIe® NVMe™ M.2 (SSD)
    Keyboard
    HP Slim Keyboard
    Mouse
    Logitech Wireless & HP Wireless
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    Microsoft Defender/Windows Security & Malwarebytes
  • Operating System
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim Desktop - S01-pF1013w
    CPU
    Intel Celeron G5900
    Motherboard
    8768 A (SMVB)
    Memory
    8 GB
    Graphics card(s)
    Intel UHD Graphics 610
    Sound Card
    Intel(R) Display Audio
    Monitor(s) Displays
    HP 23es 23-inch Monitor
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB 7200 rpm SATA HDD
    Mouse
    HP 230 Wireless Mouse
    Keyboard
    HP 230 Wireless Keyboard
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    Microsoft Defender/Windows Security & Malwarebytes
jessewilliams56 said:
This week is the middle of the month; therefore, it's my week to do the computer cleanups at my home. The first computer that I start with, started today and that was the Dell Inspiron One 2020. I do have Dell SupportAssist installed on it, and when I ran the application today, it notified me that there was an update for it. So, I did the update of the software app. Did the usual. The first time, it did a duplicate update, but after I ran the update again as it asked, it didn't ask again for another update. That computer was not compatible with Windows 11. But I bypassed the requirements with Rufus, and I will say that it runs Windows 11 quite well. I have had no problems with it, really. It's even running the most current Windows 11 build.
Click to expand...
Which Windows 11 Build are you on?
The problem I described above for Dell Support Assist is only with Canary Build 27823.1000. 😎🤷‍♂️
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel I9-9900K
    Memory
    64GB
    Graphics Card(s)
    NVIDIA RTX 2060
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    4k Samsung
    Screen Resolution
    3840 x 2160
    Hard Drives
    512GB NVMe, ADATA SU 800, 2TB HDD
fg2001gf11F said:
Which Windows 11 Build are you on?
The problem I described above for Dell Support Assist is only with Canary Build 27823.1000. 😎🤷‍♂️
Click to expand...
It looks like 21600.3755. But that is 11 24H2.
 

My Computers

System One System Two

  • OS
    Windows 11 Home 64-bit
    Manufacturer/Model
    HP Laptop -15-ef1079nr & HP All-in-One 24-df1370 Bundle PC
    CPU
    AMD Ryzen 3 & 11th Gen Intel Core i5-1135G7
    Motherboard
    HP 8706 (FP5) & HP 87F3 (ROW)
    Memory
    8 GB & 8 GB
    Graphics Card(s)
    AMD Radeon Graphics & Integrated Intel Iris X Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    AMD Radeon Graphics Monitor & FHD Diagonal Touchscreen
    Screen Resolution
    1366x768 & 1920x1080
    Hard Drives
    SK Hynix BC511 HFM256GDJTNI-82A0A (SSD) & 512 GB PCIe® NVMe™ M.2 (SSD)
    Keyboard
    HP Slim Keyboard
    Mouse
    Logitech Wireless & HP Wireless
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    Microsoft Defender/Windows Security & Malwarebytes
  • Operating System
    Windows 11 Home 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim Desktop - S01-pF1013w
    CPU
    Intel Celeron G5900
    Motherboard
    8768 A (SMVB)
    Memory
    8 GB
    Graphics card(s)
    Intel UHD Graphics 610
    Sound Card
    Intel(R) Display Audio
    Monitor(s) Displays
    HP 23es 23-inch Monitor
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB 7200 rpm SATA HDD
    Mouse
    HP 230 Wireless Mouse
    Keyboard
    HP 230 Wireless Keyboard
    Internet Speed
    500 Mbps
    Browser
    Microsoft Edge
    Antivirus
    Microsoft Defender/Windows Security & Malwarebytes
jessewilliams56 said:
It looks like 21600.3755. But that is 11 24H2.
Click to expand...
You mean 26100.3755. 😉
There is no problem with that Build and Dell Support Assist. Works fine here too.
I updated it today from 4.6.3 to 4.8.2 on 3 Desktops.

1744692995145.webp

Edition Windows 11 Pro
Version 24H2
Installed on ‎1/‎16/‎2025
OS build 26100.3775
Experience Windows Feature Experience Pack 1000.26100.66.0
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel I9-9900K
    Memory
    64GB
    Graphics Card(s)
    NVIDIA RTX 2060
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    4k Samsung
    Screen Resolution
    3840 x 2160
    Hard Drives
    512GB NVMe, ADATA SU 800, 2TB HDD
DSA is useless bloatware which I would avoid. It caused BSODs on a friend's laptop I fixed and was hard to remove.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Core i7-13700K
    Motherboard
    Asus TUF Gaming Plus WiFi Z790
    Memory
    64 GB Kingston Fury Beast DDR5
    Graphics Card(s)
    Gigabyte GeForce RTX 2060 Super Gaming OC 8G
    Sound Card
    Realtek S1200A
    Monitor(s) Displays
    Viewsonic VP2770
    Screen Resolution
    2560 x 1440
    Hard Drives
    Kingston KC3000 2TB NVME SSD & SATA HDDs & SSD
    PSU
    EVGA SuperNova G2 850W
    Case
    Nanoxia Deep Silence 1
    Cooling
    Noctua NH-D14
    Keyboard
    Microsoft Digital Media Pro
    Mouse
    Logitech Wireless
    Internet Speed
    50 Mb / s
    Browser
    Chrome
    Antivirus
    Defender
Steve C said:
DSA is useless bloatware which I would avoid. It caused BSODs on a friend's laptop I fixed and was hard to remove.
Click to expand...
Never had a problem before, started on April 15, 2025, and only on Canary Build 27823. 🤷‍♂️
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel I9-9900K
    Memory
    64GB
    Graphics Card(s)
    NVIDIA RTX 2060
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    4k Samsung
    Screen Resolution
    3840 x 2160
    Hard Drives
    512GB NVMe, ADATA SU 800, 2TB HDD
Steve C said:
DSA is useless bloatware which I would avoid. It caused BSODs on a friend's laptop I fixed and was hard to remove.
Click to expand...
Dell Support Assist runs problem free on my Dell XPS 9640. Click on "My Computer" below for full specs.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 16 9640
    CPU
    Intel Core Ultra 9 185H
    Memory
    32GB LPDDR5x 7467 MT/s
    Graphics Card(s)
    NVIDIA GeForce RTX 4070 8GB GDDR6
    Monitor(s) Displays
    16.3 inch 4K+ OLED Infinity Edge Touch
    Screen Resolution
    3840 x 2400
    Hard Drives
    1 Terabyte M.2 PCIe NVMe SSD
    Cooling
    Vapor Chamber Cooling
    Mouse
    None
    Internet Speed
    960 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium) + Bing
    Antivirus
    Microsoft Windows Security (Defender)
    Other Info
    Microsoft 365 subscription
    Microsoft OneDrive 1TB Cloud
    Microsoft Visual Studio
    Microsoft Visual Studio Code
    Microsoft Sysinternals Suite
    Microsoft BitLocker
    Microsoft Copilot
    Macrium Reflect X subscription
    Dell Support Assist
    Dell Command | Update
    1Password Password Manager
    Amazon Kindle for PC
    Lightroom/Photoshop subscription
    Interactive Brokers Trader Workstation
TraderGary said:
Dell Support Assist runs problem free on my Dell XPS 9640. Click on "My Computer" below for full specs.
Click to expand...
Did you even try on Canary Build 27823?
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel I9-9900K
    Memory
    64GB
    Graphics Card(s)
    NVIDIA RTX 2060
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    4k Samsung
    Screen Resolution
    3840 x 2160
    Hard Drives
    512GB NVMe, ADATA SU 800, 2TB HDD

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 16 9640
    CPU
    Intel Core Ultra 9 185H
    Memory
    32GB LPDDR5x 7467 MT/s
    Graphics Card(s)
    NVIDIA GeForce RTX 4070 8GB GDDR6
    Monitor(s) Displays
    16.3 inch 4K+ OLED Infinity Edge Touch
    Screen Resolution
    3840 x 2400
    Hard Drives
    1 Terabyte M.2 PCIe NVMe SSD
    Cooling
    Vapor Chamber Cooling
    Mouse
    None
    Internet Speed
    960 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium) + Bing
    Antivirus
    Microsoft Windows Security (Defender)
    Other Info
    Microsoft 365 subscription
    Microsoft OneDrive 1TB Cloud
    Microsoft Visual Studio
    Microsoft Visual Studio Code
    Microsoft Sysinternals Suite
    Microsoft BitLocker
    Microsoft Copilot
    Macrium Reflect X subscription
    Dell Support Assist
    Dell Command | Update
    1Password Password Manager
    Amazon Kindle for PC
    Lightroom/Photoshop subscription
    Interactive Brokers Trader Workstation
Just an FYI: Yesterday I got a new version of Dell Support Assist ? EDIT: 24H2 (OS Build 26100.3775)
 

Attachments

  • Screenshot 2025-04-15 113058.webp
    Screenshot 2025-04-15 113058.webp
    17.3 KB · Views: 2

My Computer

System One

  • OS
    Windows 11 Home "S" mode: 24H2 (OS Build 26100.3775)
    Computer type
    Laptop
    Manufacturer/Model
    Dell
    CPU
    Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40G
    Motherboard
    64-bit operating system Dell 0XMF7W
    Memory
    12GB
    Graphics Card(s)
    Intel R Iris R XE Graphics family
    Sound Card
    Cirrus Speakers High Definition Audio
    Monitor(s) Displays
    Generic PnP monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe 670p SSDPEKNU512GZ NVMe I NTEL 512GB
    Case
    cheap
    Mouse
    Logitech wireless mouse
    Internet Speed
    16 Mps download
    Browser
    Google Chrome
    Antivirus
    Security: Microsoft Defender & Malwarebytes Premium (with browser guard)
    Other Info
    Dell model: Inspiron 15 3511
remover said:
Just an FYI: Yesterday I got a new version of Dell Support Assist ? EDIT: 24H2 (OS Build 26100.3775)
Click to expand...
Got that version 4.8.2 on all my machines. 😉🤷‍♂️

B.T.W.
The idea about testing with Windows insider builds is to catch the problems before they reach the general public. 🤷‍♂️
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel I9-9900K
    Memory
    64GB
    Graphics Card(s)
    NVIDIA RTX 2060
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    4k Samsung
    Screen Resolution
    3840 x 2160
    Hard Drives
    512GB NVMe, ADATA SU 800, 2TB HDD
fg2001gf11F said:
Latest Dell Support Assist is Version 4.8.2.29006.
Unfortunately, it does not fix the recent problem that started on April 11, 2025, only with Canary Build 27823.1000.
I even tried a clean install of Canary 27823.1000 and then installed Dell Support Assist Version 4.8.2.29006. I ended up with the same error that I 1st saw with Version 4.6.3 on April 11.

Here are the outputs of the event viewer for the errors occurring with 4.6.3 and 4.8.2 on Canary 27823.
You can see that it is the same Faulting Application SupportAssistClientUI.exe version 4.3.0.0 in both cases.

Dell Support Assist here was 4.6.3.
View attachment 131304


Dell Support Assist on this one is 4.8.2 and the Faulting Application is still the same SupportAssistClientUI.exe version 4.3.0.0 that was used before the latest update to 4.8.2.
This below was after a clean install of Canary Build 27823.1000.
View attachment 131305
Click to expand...
On April 21, 2025, this error was no longer happening with Canary Build 27823 on my Dell XPS 8930.
I will try to see if it was fixed also on the other DESKTOP XPS 8940.
Not sure who fixed the problem. Was it Dell or MS?
After it started working without the crash, I got an update from Dell too. See the Plugin below.

1745286534728.webp


1745286726807.webp
Still the same crash on DELL XPS 8940 with the same Canary Build 27823.1000. 😝🤬🤷‍♂️
1745290656498.webp
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel I9-9900K
    Memory
    64GB
    Graphics Card(s)
    NVIDIA RTX 2060
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    4k Samsung
    Screen Resolution
    3840 x 2160
    Hard Drives
    512GB NVMe, ADATA SU 800, 2TB HDD
jessewilliams56 said:
Where can I find older versions of Dell Support Assist and other Dell PC related software that is more compatible with the Dell Inspiron 2020? It runs great, is fast, and has no issues running Windows 11 Version 24H2. It's just the most recent Dell software do not work right and act buggy.

Thanks for your help,
Jesse
Click to expand...
@jessewilliams56
It should be known versions 4.5.0 and prior, contain a symbolic link (symlink) attack vulnerability :
github.com

CVE-2024-52535 - GitHub Advisory Database

Dell SupportAssist for Home PCs versions 4.6.1 and prior...
github.com github.com
github.com/advisories/GHSA-xvw3-fvp9-cwjw

Dell SupportAssist for Home PCs versions 4.6.1 and prior and Dell SupportAssist for Business PCs versions 4.5.0 and prior, contain a symbolic link (symlink) attack vulnerability in the software remediation component. A low-privileged authenticated user could potentially exploit this vulnerability, gaining privileges escalation, leading to arbitrary deletion of files and folders from the system.

VERY DANGEROUS & NOT RECOMMENDED
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 (OS Build 26100.3775)
    Computer type
    Laptop
    Manufacturer/Model
    Dell Precision Mobile Workstation
    CPU
    Intel(R) Xeon(R) CPU E3-1535M v5 @ 2.90 Max Turbo 3.80
    Motherboard
    00V5FJ
    Memory
    64GB DDR4 ECC (Error-Correcting Code memory)
    Graphics Card(s)
    NVIDIA Quadro M2000M 4GB GDDR5 & Intel(R) HD Graphics P530
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    15.6" 4K UltraHD
    Screen Resolution
    3840x2160
    Hard Drives
    2TB Crucial NVMe & 2TB Seagate SATA
    PSU
    Dell 180W 19.5V-9.23A
    Keyboard
    Backlit
    Mouse
    Logitech G703
    Internet Speed
    WIFI: Intel(R) Dual Band Wireless-AC 8260
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender/Microsoft Security + additional Anti Spyware, Anti Malware, etc.
    Other Info
    Thunderbolt 3
  • Operating System
    Windows 11 Pro 24H2 (OS Build 26100.3775)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Precision Workstation T5610
    CPU
    Dual (X2) Intel(R) Xeon(R) CPU E5-2690 0 @ 2.90GHz Max Turbo 3.80
    Motherboard
    0WN7Y6
    Memory
    64GB DDR3 ECC (Error-Correcting Code memory)
    Graphics card(s)
    NVIDIA GeForce GTX 970 4GB of GDDR5
    Sound Card
    Realtek Audio & NVIDIA High Definition Audio
    Monitor(s) Displays
    3 Acer Monitors
    Screen Resolution
    1920x1080
    Hard Drives
    2 Seagate Barracuda ST2000DM008-2UB102 (RAID)
    Mouse
    Logitech G305
fg2001gf11F said:
On April 21, 2025, this error was no longer happening with Canary Build 27823 on my Dell XPS 8930.
I will try to see if it was fixed also on the other DESKTOP XPS 8940.
Not sure who fixed the problem. Was it Dell or MS?
After it started working without the crash, I got an update from Dell too. See the Plugin below.

View attachment 131858


View attachment 131859
Still the same crash on DELL XPS 8940 with the same Canary Build 27823.1000. 😝🤬🤷‍♂️
View attachment 131878
Click to expand...
I would say MS fixed it as in 24H2 Beta 26120.3863, I downloaded the Dell-SupportAssist-OS-Recovery-Plugin-for-Dell-Update_14K57_WIN64_5.5.13.2_A00.EXE two days ago which is new only in being available but it was already made in August 30, 2022 (see screenshot), and the Support Assist still would close after the splash screen. After reading about you getting Support Assist working, it opens fine now.

1745291889344.webp
 

My Computer

System One

  • OS
    Windows XP/7/8/8.1/10/11, Linux, Android, FreeBSD Unix
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9570
    CPU
    Intel® Core™ i7-8750H 8th Gen 2.2Ghz up to 4.1Ghz
    Motherboard
    Dell XPS 15 9570
    Memory
    64GB using 2x32GB CL16 Mushkin redLine modules
    Graphics Card(s)
    Intel UHD 630 & NVIDIA GeForce GTX 1050 Ti with 4GB DDR5
    Sound Card
    Realtek ALC3266-CG
    Monitor(s) Displays
    15.6" 4K Touch UltraHD 3840x2160 made by Sharp
    Screen Resolution
    3840x2160
    Hard Drives
    Toshiba KXG60ZNV1T02 NVMe 1TB SSD
    PSU
    Dell XPS 15 9570
    Case
    Dell XPS 15 9570
    Cooling
    Stock
    Keyboard
    Stock
    Mouse
    SwitftPoint ProPoint
    Internet Speed
    Comcast/XFinity 1.44Gbps/42.5Mbps
    Browser
    Microsoft EDGE (Chromium based) & Google Chrome
    Antivirus
    Windows Defender that came with Windows
Almighty1 said:
I would say MS fixed it as in 24H2 Beta 26120.3863, I downloaded the Dell-SupportAssist-OS-Recovery-Plugin-for-Dell-Update_14K57_WIN64_5.5.13.2_A00.EXE two days ago which is new only in being available but it was already made in August 30, 2022 (see screenshot), and the Support Assist still would close after the splash screen. After reading about you getting Support Assist working, it opens fine now.

View attachment 131882
Click to expand...
I only have the problem with Canary Build 27823.1000, never had any issues with any 24H2 Builds. 😵‍💫🤷‍♂️
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel I9-9900K
    Memory
    64GB
    Graphics Card(s)
    NVIDIA RTX 2060
    Sound Card
    NVIDIA High Definition Audio
    Monitor(s) Displays
    4k Samsung
    Screen Resolution
    3840 x 2160
    Hard Drives
    512GB NVMe, ADATA SU 800, 2TB HDD
If "Dell Inspiron 2020" is supposed to denote the year, then I imagine that Dell is likely no longer putting out updates for this system. Typically, the OEMs stop supplying updates in a lot less than 5 years.

For such systems that are no longer receiving updates, I do this:

1) I make sure that the system is up to date by manually installing all the latest version of all drivers from the OEM web site (Dell in this case).

2) Allow Windows update to apply any hardware updates that it may have.

3) OPTIONAL, but can make the amount of data saved in step 4 considerably smaller. Run Driver Store Explorer (aka RAPR) to delete old versions of drivers that may still be present on the system.

4) Export ALL system drivers by running these 2 commands:

MD C:\Drivers_Backup
pnputil /export-driver * C:\Drivers_Backup

5) Save the folder "C:\Drivers_Backup" to a safe place such as a flash drive, external HDD, etc.

6) If you ever reinstall Windows, right after reinstall, simply open Device Manager, right-click the name of the computer at the top of the device tree, choose to add drivers. Point to the drivers you saved. This will reinstall ALL drivers in one step.

NOTE: On an older machine like this, the only real driver updates I typically see are display, bluetooth, and WiFi. Every few months, I will simply re-export my drivers to make sure that I have all the latest.
 

My Computers

System One System Two

  • OS
    Win11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-built
    CPU
    Intel i7 11700K
    Motherboard
    ASUS Prime Z590-A MB
    Memory
    64GB (Waiting for warranty replacement of another 64GB for 128GB total)
    Graphics Card(s)
    No GPU - Built-in Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    HP Envy 32
    Screen Resolution
    2560 x 1440
    Hard Drives
    1 x 1TB NVMe SSD
    1 x 2TB NVMe SSD
    1 x 4TB NVMe SSD
    3 x 512GB 2.5" SSD
    1 x 4TB 2.5" SSD
    5 x 8TB Seagate Barracuda HDD
    PSU
    Corsair HX850i
    Case
    Corsair iCUE RGB 5000X mid tower case
    Cooling
    Noctua NF-S12A chromax.black.swap case fans (Qty. 7) & Home Computer Specifications, Configuration, and Usage Notes General Specifications ASUS Prime Z590-A motherboard, serial number M1M0KC222467ARP Intel Core i7-11700K CPU (11th Gen Rocket Lake / LGA 1200 Socket) 128GB Crucial Ballistix RGB DDR4 3200 MHz DRAM (4 x 32GB) Corsair iCUE RGB 5000X mid tower case Noctua NH-D15 chromax.black CPU cooler Noctua NF-S12A chromax.black.swap case fans (Qty. 7) & Corsair LL-120 RGB Fans (Qty. 3)
    Keyboard
    Corsair K70 Max RGB Magnetic Keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    The five 8TB drives and three 512GB SSDs are part of a DrivePool using StableBit DrivePool software. The three SSDs are devoted purely to caching for the 8TB drives. All of the important data is stored in triplicate so that I can withstand simultaneous failure of 2 disks.

    Networking: 2.5Gbps Ethernet and WiFi 6e
  • Operating System
    Win11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Mouse
    Buttonless Glass Precision Touchpad
    Keyboard
    Backlit, spill resistant keyboard
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
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