Solved Event 162 error followed by event 41 critical error a few seconds later which results in BSOD

moondog54 · May 25, 2023

Are you wanting my dmp files and info?
If so, here’s the drive I got them in.
BSOD - Google Drive

zbook · May 25, 2023

Please look near the top of each BSOD forum webpage for instructions.

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

moondog54 · May 25, 2023

zbook said:
Please look near the top of each BSOD forum webpage for instructions.

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

I attached the zip folder with the v2 logs.
So the crashing happens randomly, it’s crashed 10 minutes after I booted it up and sometimes it’s crashed 3 hrs into my session. And sometimes I can go 3-4 hours and it won’t crash at all that session.
It’s happened while idle and while playing multiple different games such as cod and tarkov. i havent found anything thhat triggers it other than the event 162 error followed by the event 41 critical errror.
my cpu isnt OC'D.
I just built this pc about a month or so ago. So thr components should be under warranty still.

I've also attached a google drive folder with the minidumps and build info. because since I moved the minidumps to desktop for troubleshooting, it may not show up in the v2 logs / minidump folder.
BSOD - Google Drive

zbook · May 25, 2023

The log collector script /resources were posted instead of the result from the log collector script.

See instructions: click extract all

moondog54 · May 26, 2023

zbook said:
The log collector script /resources were posted instead of the result from the log collector script.

See instructions: click extract all

sorry i thought i uploaded the files..

moondog54 · May 27, 2023

So, I turned off xmp and it got less frequent. . But I took out 2 of the ram sticks. And left 2. And now I haven’t crashed in a whole day. And I’ve left the pc on all day. Maybe solved???

RJARRRPCGP · Jun 3, 2023

FreeBooter said:
The event 41 kernel power means that there is something happened unexpectedly that blocked Windows from turning off properly, and there is a message saying that “The system has rebooted without cleanly shutting down first. Here's why Kernel Power Error 41 happens and how to fix it.

That just means that you forced the power off, by holding down the power button, you unplugged the PC, or Windows had a stop error.
(or pressed the reset button on the case or motherboard) This usually happens, because of the infamous 11 "blank screen with monitor backlight still lit" bug when using Edge.

moondog54 · Jun 3, 2023

Btw update. It’s been a week and still no more crashes during normal use. So I’m assuming it’s fixed now. Thanks for the help!! It was the ddr5 ram/ xmp I guess??

zbook · Jun 3, 2023

The computer had malfunctioning RAM.

zbook · Jun 3, 2023

Did you get a Return Merchandise Authorization (RMA)?

Code:

Event[4277]
  Log Name: System
  Source: Microsoft-Windows-MemoryDiagnostics-Results
  Date: 2023-05-24T13:56:30.2250000Z
  Event ID: 1102
  Task: N/A
  Level: Error
  Opcode: Info 

  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Moons-i9
  Description:
The Windows Memory Diagnostic tested the computer's memory and detected hardware errors. To identify and repair these problems, contact the computer manufacturer

Event[4278]
  Log Name: System
  Source: Microsoft-Windows-MemoryDiagnostics-Results
  Date: 2023-05-24T13:56:30.2250000Z
  Event ID: 1202
  Task: N/A
  Level: Error
  Opcode: Info 

  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Moons-i9
  Description:
The Windows Memory Diagnostic tested the computer's memory and detected hardware errors. To identify and repair these problems, contact the computer manufacturer

moondog54 · Jun 3, 2023

zbook said:

Did you get a Return Merchandise Authorization (RMA)?

Code:

Event[4277]
  Log Name: System
  Source: Microsoft-Windows-MemoryDiagnostics-Results
  Date: 2023-05-24T13:56:30.2250000Z
  Event ID: 1102
  Task: N/A
  Level: Error
  Opcode: Info

  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Moons-i9
  Description:
The Windows Memory Diagnostic tested the computer's memory and detected hardware errors. To identify and repair these problems, contact the computer manufacturer

Event[4278]
  Log Name: System
  Source: Microsoft-Windows-MemoryDiagnostics-Results
  Date: 2023-05-24T13:56:30.2250000Z
  Event ID: 1202
  Task: N/A
  Level: Error
  Opcode: Info

  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Moons-i9
  Description:
The Windows Memory Diagnostic tested the computer's memory and detected hardware errors. To identify and repair these problems, contact the computer manufacturer

I’m talking to Corsair about it. They’re giving me issues tbh. So we’ll see.

zbook · Jun 3, 2023

If you need additional confirmations run:

Memtest86+ | The Open-Source Memory Testing Tool

Memtest86+ is an advanced, free, open-source, stand-alone memory tester for 32- and 64-bit computers (UEFI & BIOS supported)

www.memtest.org

or

MemTest86 - Official Site of the x86 Memory Testing Tool

MemTest86 is the original self booting memory testing software for x86 and ARM computers. Supporting both BIOS and UEFI, with options to boot from USB.

www.memtest86.com

MemTest86+ - Test RAM

Test your RAM with MemTest 86+

www.tenforums.com

kahuna · Jul 19, 2023

moondog54 said:
Btw update. It’s been a week and still no more crashes during normal use. So I’m assuming it’s fixed now. Thanks for the help!! It was the ddr5 ram/ xmp I guess??

Hi.
İs your problem fixed?
I have a similar problem as yours. If your problem is solved, I would be glad if you could help me.

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