HELP! Blue Screen Errors and now I can't even reinstall Windows 11

spapakons · Nov 26, 2024

If hardware is OK, then it might be due to overheating. Use a compressed air spray or air blower to blow away as much dust as you can. If it is a desktop, open the side cover and blow dust thoroughly, especially around the CPU and fans. The next, more advanced step, is to clean the dry thermal paste between the CPU and the cooler and apply fresh. Once my PC overheated too much that it passed the safety threshold of 105 degrees Centigrade. As a result the CPU from 3.7GHz went down to 1.4GHz and it was slower than a Pentium 4 trying to run modern Windows.

zbook · Nov 26, 2024

1) Please run the V2 log collector > post a share link

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

2) Run Sea Tools for Windows Long generic test > post a share link

SeaTools | Seagate US

SeaTools - Quick diagnostic tool that checks the health of your drive.

www.seagate.com

3) Run Tuneup plus > > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

artbywaqas · Nov 26, 2024

zbook said:
1) Please run the V2 log collector > post a share link

2) Run Sea Tools for Windows Long generic test > post a share link

3) Run Tuneup plus > > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

1- For the V2 log which ones do you need to see? I assume it's these

Dropbox

www.dropbox.com

2- I still can't even run Sea Tools

Here's what the SeaBoot USB does

https://imgur.com/uf3oim5

https://imgur.com/XHIQ1HI

https://imgur.com/zNX8Wvn

https://imgur.com/GnU4GOU

https://imgur.com/q2MaxUw

imgur.com

imgur.com

imgur.com

3- I got Tuneup to run but I can't figure where it put the log

spapakons · Nov 26, 2024

Is your disk Seagate? I would download the tools for my brand, in my case WD.

zbook · Nov 26, 2024

Please make sure that all V2 files are included in the share links.

1) Run V2 in normal boot and in safe mode

3) Run the DM log collector in normal boot and in safe mode

4) Run Sea Tools legacy > long generic test > post a share link

If Sea Tools is unable to run then:

5) GSmartControl

Run GSmart Control (all drives)

GSmartControl · Hard disk drive and SSD health inspection tool

GSmartControl Hard disk drive and SSD health inspection tool GSmartControl is a graphical user interface for smartctl (from smartmontools package),...

gsmartcontrol.shaduri.dev

Click Self-Tests tab > Test type > Extended Self-test > Execute (run overnight)

Copy and paste the results > post a share link

Also click Attributes tab > for any entries that are red or pink post share links of the full results window

If GSmart Control is unable to recognize the drive > take picture > post a share link

artbywaqas · Dec 6, 2024

@zbook

1- I ran V2 again and uploaded all the files

Dropbox

www.dropbox.com

2- I could not figure out what DM log collector is

3- SeaTools Legacy in Windows does nothing. I click the Icon and it looks like it may load and then nothing happens

4- GSmart Control shows two drives are good and the third gave this :

https://imgur.com/NXOG9UZ

https://imgur.com/TodKeme

https://imgur.com/LzZedLW

https://imgur.com/ZLEOW5w

zbook · Dec 6, 2024

1) Please run the Farbar Scanner 64bit and post a share link

Download Farbar Recovery Scan Tool

Farbar Recovery Scan Tool, or FRST, is a portable application designed to run on Windows XP, Windows Vista, Windows 7, Windows 8, and Windows 10 in normal or safe mode to diagnose malware issues.

www.bleepingcomputer.com

Run the program. Don't check or uncheck any options. Click "Scan".

Post share links including FRST.txt and Addition.txt.

2) Run HD Sentinel > post 3 images or share links for each disk drive

Hard Disk Sentinel - HDD health and temperature monitoring

Monitoring hard disk health and temperature. Test and repair HDD problems, predict disk failure.

www.hdsentinel.com

a) Overview
b) Temperature
c) SMART

3) List installed non-Microsoft software for:
a) antivirus
b) firewall
c) spyware

4) Run: ESET online scanner > post a share link

Free Online Virus Scan & Removal Tool | ESET

Get a free one-time online virus scan, or a free 30-day trial with unlimited virus scans from ESET. Our online virus scanner will help you identify and remove malware. Stay protected with ESET software.

www.eset.com

Ghot · Dec 6, 2024

@artbywaqas

To post a screenshot on this forum...

1. Take the screenshot, (or camera pic), edit it as desired, save to your desktop as .png or .jpg (max. size = 2MB)
2. Left click in your post, where you want to place the screenshot.
3. Click the Attach Files button at lower left, browse to your image and select it.
4. Then click Insert, I usually choose the Thumbnail (smaller) option, or there is a Full Image (larger) option.

If the "new" PrtSc key function is not to your liking... here is how to set it back to it's classic function...

Enable or Disable Use Print Screen Key to Open Screen Snipping in Windows 11

This tutorial will show you how to turn on or off to use the Print Screen key to open screen snipping for your account in Windows 11. The Snipping Tool app includes a built-in screen recorder and allows you to quickly take and annotate screenshots, photos and other images with your pen, touch...

www.elevenforum.com

zbook · Dec 6, 2024

@Ghot

Do you have a computer using Defender?
Please download the dropbox V2 share link in post #26 and indicate if there is a block for malware.

Ghot · Dec 6, 2024

zbook said:
@Ghot

Do you have a computer using Defender?
Please download the V2 share link in post #26 and indicate if there is a block for malware.

I use Bitdefender Internet Security... which says it's clean... but Virustotal, won't let me upload the file... says: It's in use ??

The V2 log I downloaded was in a zip file. Properties has it at 56.3 MB.

I extracted it to a new folder which properties says is 56.5 MB

I then 7zipped the new folder, and it came out to be... 5.03 MB

Even when just plain zipped...it came out to be 7.63 MB

Something is seriously weird about this file. ^^

zbook · Dec 6, 2024

Virustotal did not detect any.

The link was just closed.

See if it will run now.

Thx for testing it.

If someone uses defender I'd like to see if it's a defender false positive or whether this computer needs to have defender troubleshooted.

zbook · Dec 6, 2024

The link in #23 produced a severe threat warning too.

zbook · Dec 6, 2024

@artbywaqas

If possible, please use google or one drive share links.

Ghot · Dec 6, 2024

zbook said:
If someone uses defender I'd like to see if it's a defender false positive

Doesn't Virustotal have MS Defender also?

zbook · Dec 6, 2024

Defender was not seen in the displayed results:

VirusTotal

www.virustotal.com

Ran the Windows security troubleshooter > it found no problems

Ghot · Dec 6, 2024

zbook said:
Defender was not seen in the displayed results:

My bad.... at Virustotal, it's called Microsoft.

zbook · Dec 6, 2024

Ghot said:
My bad.... at Virustotal, it's called Microsoft.

Microsoft nor defender were seen in the scans.

virus total was incomplete?

VirusTotal

www.virustotal.com

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https://www.dropbox.com/scl/fo/nuphuzirl5r6e2og04upm/AGTXnpmbe35bDAwT6RO3ty0?rlkey=4fjduot9wjmvu1cbu3xju3cnk&e=1&st=6yx1mzid&dl=0
www.dropbox.com
Status
200
Content type
text/html; charset=utf-8
Last Analysis Date
a moment ago
text/html
Detection
Details
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Categories
BitDefender
computersandsoftware
 
Sophos
personal network storage
 
Forcepoint ThreatSeeker
personal network storage and backup
 
Xcitium Verdict Cloud
web applications
History
First Submission
2024-12-07 03:37:37 UTC
 
Last Submission
2024-12-07 03:37:37 UTC
 
Last Analysis
2024-12-07 03:37:37 UTC
HTTP Response
Final URL
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162.125.5.18
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https://www.dropbox.com/scl/fo/nuphuzirl5r6e2og04upm/AGTXnpmbe35bDAwT6RO3ty0?rlkey=4fjduot9wjmvu1cbu3xju3cnk&e=1&st=6yx1mzid&dl=0
www.dropbox.com
Status
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Content type
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artbywaqas · Dec 7, 2024

@zbook

1- Farbar Scanner results are in the same shared Dropbox folder

2- HD Sentinel

Disk 0

https://imgur.com/KsPe6eO

https://imgur.com/hWck7Br

https://imgur.com/EFPuJmZ

Disk 1

https://imgur.com/EbQRAjR

https://imgur.com/bsPEGwV

imgur.com

Disk 2

imgur.com

imgur.com

imgur.com

3- I just have Norton 360 and I guess Windows Defender?

4 - EST Online Scanner - Is it supposed to save a result somwhere?

zbook · Dec 7, 2024

Please perform the following steps:

1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Uninstall Norton / Symantec software using the applicable uninstall tool

Download and run the Norton 360 Remover tool for Windows

Get all the support you need for your Norton products. We’ll help you with installation, activation, sales and billing.

support.norton.com

Download and run the Norton Remove and Reinstall tool for Windows

Norton Remove and Reinstall tool helps to uninstall and reinstall most Norton products such as Norton Security, Norton 360, and Norton Internet Security on Windows computers.

support.norton.com

Uninstall your Norton device security product on Windows

Learn how to uninstall Norton security products from your computer. This article contains steps to uninstall Norton device security from Window 10, Windows 8, and Windows 7.

support.norton.com

3) Make sure that Microsoft defender is on

4) Perform Windows and defender updates

5) The BIOS Version/Date American Megatrends International, LLC. A.10, 9/30/2022

Upgrade the BIOS: A.10 > AE

https://www.msi.com/Motherboard/PRO-Z790-A-WIFI/support

6) Read this link on Windows Driver Verifier (WDV):

Enable and Disable Driver Verifier in Windows 10

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10

www.tenforums.com

7) Create a new restore point

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

8) Learn the methods to recover from BSOD caused by WDV by booting into safe mode and running one or more of these commands:

verifier /reset

verifier /bootmode resetonbootfail

Boot to Advanced Startup (WinRE) in Windows 11

This tutorial will show you how to boot to the advanced startup (WinRE) in Windows 11. The Windows Recovery Environment (WinRE) is a companion operating system installed alongside Windows 11, typically in a separate partition, that can help with troubleshooting, recovery, or booting from...

www.elevenforum.com

9) Plan to run the tool for approximately 48 hours with various customized test settings.

a) Test all non-Microsoft drivers

b) Test no Microsoft drivers

c) For the first run of WDV select the 3 customized tests displayed in the TF tutorial

Boot to Advanced Startup (WinRE) in Windows 11

This tutorial will show you how to boot to the advanced startup (WinRE) in Windows 11. The Windows Recovery Environment (WinRE) is a companion operating system installed alongside Windows 11, typically in a separate partition, that can help with troubleshooting, recovery, or booting from...

www.elevenforum.com

10) Whenever the WDV tool is started if there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

Customized tests will then be posted for the next run of WDV.

WDV can run continuously during the testing.

For any BSOD post a new V2 share link into the newest post.

Code:

2024-11-25 17:43 - 2024-11-28 12:09 - 000162816 _____ () [File not signed] C:\Program Files\Common Files\Reallusion\LiveUpdate\RLLogBase.dll
2024-11-25 17:55 - 2019-02-12 11:32 - 002264576 _____ () [File not signed] C:\Program Files\Common Files\Reallusion\PostgreSQL\bin\libxml2.dll
2012-05-03 10:47 - 2012-05-03 10:47 - 001681408 _____ (/n software inc. - www.nsoftware.com) [File not signed] E:\Program Files\ACD Systems\ACDSee Ultimate\15.0\ipworksssl8.dll
2024-12-04 22:39 - 2024-12-03 12:40 - 005378048 _____ (FFmpeg Project) [File not signed] F:\Program Files (x86)\Steam\libavcodec-61.dll
2024-12-04 22:39 - 2024-12-03 12:40 - 000875008 _____ (FFmpeg Project) [File not signed] F:\Program Files (x86)\Steam\libavfilter-10.dll
2024-12-04 22:39 - 2024-12-03 12:40 - 001674240 _____ (FFmpeg Project) [File not signed] F:\Program Files (x86)\Steam\libavformat-61.dll
2024-12-04 22:39 - 2024-12-03 12:40 - 001640960 _____ (FFmpeg Project) [File not signed] F:\Program Files (x86)\Steam\libavutil-59.dll
2024-12-04 22:39 - 2024-12-03 12:40 - 000630272 _____ (FFmpeg Project) [File not signed] F:\Program Files (x86)\Steam\libswresample-5.dll
2024-12-04 22:39 - 2024-12-03 12:40 - 001092608 _____ (FFmpeg Project) [File not signed] F:\Program Files (x86)\Steam\libswscale-8.dll
2024-11-25 17:54 - 2019-02-12 11:32 - 001690490 _____ (Free Software Foundation) [File not signed] C:\Program Files\Common Files\Reallusion\PostgreSQL\bin\libiconv-2.dll
2024-11-25 17:54 - 2019-02-12 11:32 - 000685747 _____ (Free Software Foundation) [File not signed] C:\Program Files\Common Files\Reallusion\PostgreSQL\bin\libintl-8.dll
2024-11-26 18:05 - 2024-11-26 18:05 - 003884544 _____ (Newtonsoft) [File not signed] C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\Newtonsoft.Json\41b2f10dc56348cf646f8cc0279ebb84\Newtonsoft.Json.ni.dll
2024-11-25 17:55 - 2019-02-12 11:32 - 021529088 _____ (The ICU Project) [File not signed] C:\Program Files\Common Files\Reallusion\PostgreSQL\bin\icudt53.dll
2024-11-25 17:55 - 2019-02-12 11:32 - 001819648 _____ (The ICU Project) [File not signed] C:\Program Files\Common Files\Reallusion\PostgreSQL\bin\icuin53.dll
2024-11-25 17:55 - 2019-02-12 11:32 - 001299456 _____ (The ICU Project) [File not signed] C:\Program Files\Common Files\Reallusion\PostgreSQL\bin\icuuc53.dll
2024-11-25 17:43 - 2023-09-20 13:39 - 001269760 _____ (The OpenSSL Project, hxxp://www.openssl.org/) [File not signed] C:\Program Files (x86)\Common Files\Reallusion\RLHostService\LIBEAY32.dll
2024-11-25 17:43 - 2023-09-20 13:39 - 000276480 _____ (The OpenSSL Project, hxxp://www.openssl.org/) [File not signed] C:\Program Files (x86)\Common Files\Reallusion\RLHostService\ssleay32.dll
2024-11-25 17:55 - 2019-02-12 11:32 - 001677824 _____ (The OpenSSL Project, hxxp://www.openssl.org/) [File not signed] C:\Program Files\Common Files\Reallusion\PostgreSQL\bin\LIBEAY32.dll
2024-11-25 17:55 - 2019-02-12 11:32 - 000355840 _____ (The OpenSSL Project, hxxp://www.openssl.org/) [File not signed] C:\Program Files\Common Files\Reallusion\PostgreSQL\bin\SSLEAY32.dll
2024-11-25 17:42 - 2024-11-27 17:13 - 003415552 _____ (The OpenSSL Project, hxxps://www.openssl.org/) [File not signed] C:\Program Files\Common Files\Reallusion\LiveUpdate\libcrypto-1_1-x64.dll
2024-11-25 17:42 - 2024-11-27 17:13 - 000685056 _____ (The OpenSSL Project, hxxps://www.openssl.org/) [File not signed] C:\Program Files\Common Files\Reallusion\LiveUpdate\libssl-1_1-x64.dll
2024-11-25 17:43 - 2023-09-20 13:39 - 004679168 _____ (The Qt Company Ltd) [File not signed] C:\Program Files (x86)\Common Files\Reallusion\RLHostService\Qt5Core.dll
2024-11-25 17:43 - 2023-09-20 13:39 - 000855040 _____ (The Qt Company Ltd) [File not signed] C:\Program Files (x86)\Common Files\Reallusion\RLHostService\Qt5Network.dll
2024-11-25 17:43 - 2023-09-20 13:39 - 000109056 _____ (The Qt Company Ltd) [File not signed] C:\Program Files (x86)\Common Files\Reallusion\RLHostService\Qt5WebSockets.dll

Code:

nllvmm    nllVmm    c:\windows\system32\drivers\nllvmm.sys

Code:

nllsnx    nllSnx    c:\windows\system32\drivers\nllsnx.sys    File System Driver

Code:

nllarpot    nllArPot    c:\windows\system32\drivers\nllarpot.sys

Code:

nllVmm.sys   Tue Nov  5 05:26:37 2024 (672A00ED)

Code:

nllSnx.sys   Tue Nov  5 05:26:46 2024 (672A00F6)

Code:

nllArPot.sys Tue Nov  5 05:26:25 2024 (672A00E1)

artbywaqas · Jan 5, 2025

Ok I think I got everything working properly again. It's been two weeks without any problems.

What did I do?

I went and reformatted and reinstalled Windows 11. This time when it asked it I wanted to set up the computer as a new user (?) or use the profile I already had I told it to set the computer up as if it were new. I don't remember exactly what the option was but it was something like this. Previously I had chosen to continue with my existing profile.

This seemed to clear out whatever was causing the problem as once it loaded into Windows it prompted me to install the drivers etc related to the motherboard. I think this what got messed up on my computer before and caused this whole mess.

I also haven't tried reinstalling Norton Antivirus yet. I don't feel like dealing with that headache again. I spoke to their Tech Support and I feel it may have been that I ran their Driver & Software Updater software and this installed something that must have created a hardware driver conflict.

HELP! Blue Screen Errors and now I can't even reinstall Windows 11

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