Solved LiveKernelEvent Code 1cc

let me know if I am good to swap to windows 10, or if you want to perform more tesing while still on windows 11.

Please run WDV all customized tests (include random) on all non-Microsoft drivers > run for 2 hours post a share link > then test Windows 10

@zbook

I believe I may have isolated the issue.

I performed the WDV today with all the tests except for the one you said not to. I ran it most of the day actually (I forgot to turn it off as I was also working from home). There were no issues. I did not get to do the Verifier /querysettings however.

There was a thunderstorm and I lost power momentarily. This caused my PC to reboot. I stopped using it for a while after this but left it on and running.

I came back to it a few hours later and noticed a youtube video was stuttering. I then noticed this was not isolated to just youtube.. whole PC was (still is) having micro hangups every ~5 - 10 seconds.

I did some googling and found that it was possible the SSD could be failing. I downloaded Seagate SeaTools SSD testing software:

I performed a 2 minute general test. The testing aborted before it could complete, I clicked show results and the PC BSOD'd.



After this, the PC would only boot to BIOS. There was no SSD found in the bootable drives menu.

I pulled the CMOS Battery for a minute and re-installed it. The SSD was discoverable and I was able to boot to windows.

At this point, I remembered that the WDV settings were all still enabled. I opened WDV and deleted the settings to restore that back to normal and rebooted.

I performed the SeaTools testing 2 more times, each time having the same results.
Symptoms during the tesing were the same as the issue that I have been having - Screen Freezing, keyboard/mouse unresponsive, audio still works(assumed). However, these symptoms resolved shortly after starting the test, I regained control and the test aborted, and then the BSOD as seen in the image above occurs.

I have performed a V2 (after the 3rd BSOD) just now. Here is the Link: JAKES_PC-(2023-06-28_20-53-28).zip

There continue to be "hitches" occuring every ~10 seconds.

I believe that this indicates an issue with the SSD. Let me know your thoughts.

Thank you

There were no error reports in the event viewer related to disk drives.

The chkdsk on 06/13 was normal.


In the forums we see disk failure after power outages.

If Sea Toos bootable displays Long Generic failure then replace the disk drive.





If the disk drive is replaced and a backup image is restored then the underlying problem will reoccur unless it was only a disk drive problem.

I am unable to get it to work. I am able to boot from the usb, however after I select the seagate X or seagate SSD options to load at the menu, this is what happens:

I ran the Long Generic test in the windows app (not bootable as I couldn't get it to work). It passed.

I then ran the same test that failed yesterday, and it passed.

I plan to test via normal usage to see if the freezing re-occurs. If it does, I can then do the following at your concurance:

Using the existing SSD:

• Clean Install Windows 10
• Perform necessary testing

Swap out SSD for new SSD

• Install Windows 11 or 10
• Perform necessary testing

Let me know your thoughts.

Thanks

Another option is legacy

Hey zbook / anyone stumbling upon this thread. I was able to eliminate the hang-up freezes. I replaced my SSD and downgraded to windows 10. I did these simultaneously, so I don't know which actually fixed the issue, although my gut actuall says it was Windows 11 causing the problem.

Thanks again to @zbook for the help and patience.

Nice!

Glad to read about the success.

You're welcome.