Need HELP!! my dgpu is not detected


lilrobot

lilrobot

Member
Local time
1:44 AM
Posts
1
OS
Windows 11
my laptop HP pavilion 15 dk0042tx suddenly cant turn on after windows update. To make it on, i unplug n replug the battery and then it is finally on, but the next problem is my dgpu nvidia gtx 1650 isnt detected in device manager. I checked that the PCIe x.16 has yellow exclamation mark and has error code 10 "this device cannot start", i tried to update driver etc but still not working, i tried to uninstall n reinstall nvidia driver still not working too and has error hardware not compatible, i checked BIOS that "discrete graphic output protocol n/a", idk why this is happen, i asked intel, HP, and Nvidia and still not solving the problem. Please help, i feel so desperate, it is already 6 months.
 
Windows Build/Version
11

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavillion 15 DK0042TX
    CPU
    Intel i7 9750H
    Memory
    8 GB DDR4-2666 SDRAM (2 x 8 GB)
    Graphics Card(s)
    NVIDIA® GeForce® GTX 1650 Graphics (4 GB GDDR5 dedicated)
If you're truly desperate, I suppose that you've tried a clean installation of Windows 11. (May be a little tricky on a dual graphics laptop, like yours.)

If that didn't help, you may have a hardware issue.
 

My Computers

System One System Two

  • OS
    Windows 11 26100.3025
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    BeQuiet! Straight Power 12 1500W
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    SilverStone Technology XE360-TR5, with 3 Phanteks T30 fans
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    2000/300 Mbps (down/up)
  • Operating System
    windows 11 26100.3025
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
lilrobot said:
my laptop HP pavilion 15 dk0042tx suddenly cant turn on after windows update. To make it on, i unplug n replug the battery and then it is finally on, but the next problem is my dgpu nvidia gtx 1650 isnt detected in device manager. I checked that the PCIe x.16 has yellow exclamation mark and has error code 10 "this device cannot start", i tried to update driver etc but still not working, i tried to uninstall n reinstall nvidia driver still not working too and has error hardware not compatible, i checked BIOS that "discrete graphic output protocol n/a", idk why this is happen, i asked intel, HP, and Nvidia and still not solving the problem. Please help, i feel so desperate, it is already 6 months.
Click to expand...
Have you solve the problem? I have exact same problem with exact same device
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion Gaming 15-DK0042TX
    CPU
    Intel i7 Gen 9th
    Memory
    16 GB
    Graphics Card(s)
    Nvidia GTX 1650
    Sound Card
    Realtek
6 months old? Most new products have at least a year warranty, get the warranty involved, either fix or replace.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
It seems this is a power saving issue. MS is going quite aggressive with this. On Asus laptops, this can be solved by downloading Armory Crate and then going to power config in the app and fiddle back and forth with the power settings. Then the dGPU suddenly reappears in a working state.

I am not sure what tool HP has for this, but if there is any, it is worth a try to fiddle with the power settings.

In Windows 11 I've had a bunch of issues caused by this agressive Win11 power management system. USB ports and WiFi cards die and won't get back online until a full reboot or opening another OS. Lately for me at least all has been working nicely.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 build 10.0.22631.5189 (Release Channel) / Linux Mint 22.1 Cinnamon
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    600/300Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
  • Operating System
    Windows 11 Pro 23H2 build 10.0.22631.5189(Release Preview Channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech MX Keys
    Internet Speed
    600/300Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card
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