New build, random/inconsistent BSODs

Shananigans89 · Jan 20, 2025

I just built my son's computer literally yesterday. The specs are what are listed in my "specs." Windows 11 home version 24H2.

Ryzen 5 5600X
ASUS TUF Gaming B550 Plus WI-FI II
MSI Nvidia Geforce GTX 980
G.Skill 2x16 32 gigs ram, DDR4 3600, 18-22-22-22-42
Hyper 212 Black
WD 2TB NVME drive
Corsair RM650 PSU

The computer has had several, seemingly random BSODs since I got it up and running. I wish I could say it's when I'm doing XYZ, and it always happens if I do blah blah blah, but I honestly have no idea. It's pretty random. I've updated the motherboard BIOS and reset all the settings in the BIOS, minus applying the DOCP profile for the ram and changing the fan profiles to turbo speed. I've changed the windows power profile to High Performance. I've installed the chipset drivers from the ASUS website. The graphics driver is up to date.

The BSODs seemed to happen a lot less last night after I updated the motherboard bios and reset the bios settings. The most recent BSOD happened this morning when all I had open was Steam, I had started about 6 or 7 games to download and then it BSOD'd and restarted. I hasn't happened since. I'm hoping someone can analyze this file and point me in the right direction.

Thanks!

zbook · Jan 20, 2025

Please perform the following steps: (in sequence)

Make sure that images or share links are posted for all steps / tests.

1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums

2) Create a new restore point:

Create System Restore Point in Windows 10

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

3) Reattach WD Blue SN580 2TB

4) Run Sea Tools Long generic test (all drives) > post images or share links

https://www.seagate.com/content/dam...ds/seatools/_shared/downloads/100869623_B.pdf

https://www.seagate.com/content/dam...shared/downloads/SeaToolsWindowsInstaller.exe

5) Run HD Tune (all drives) (run an old version so that it produces results for the whole drive)
HD Tune website
a) Health
b) Full error scan

6) Open administrative command prompt and copy and paste:

chkdsk /b /v

Run these chkdsk switches on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

Make sure that the windows drive runs overnight while sleeping.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

Reboot as needed.

7) After completing all chkdsk /b /v run:

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-chkdskfromevent.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums

Make sure that this runs only after the prior three steps for each drive.

8) Run HD Sentinel (all drives) > post images or share links (do not run until posting results for each steps 3, 4, 5, 6, and 7)

Hard Disk Sentinel - HDD health and temperature monitoring
a) Overview
b) Temperature
c) SMART

9) Please make sure that all of the above steps are performed in sequence

These steps / tests can be performed overnight while sleeping:

a) Sea Tools Long generic test
b) HD Tune Full error scan
c) Chkdsk /b /v

Code:

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 660.4 GB
Total Space: 1907.0 GB
File System: NTFS
      Model: WD Blue SN580 2TB

lsmith86 · Jan 27, 2025

zbook said:
5) Run HD Tune (all drives) (run an old version so that it produces results for the whole drive)
HD Tune website
a) Health
b) Full error scan

Hello Zbook,

I've been reading through a ton of the threads with the process order and steps while prepping to make my first BSOD post and I have a quick question about your Step 5. For HD Tune, on the website, there's the old version you mention that's version 2.55 but doesn't say that it's compatible with anything over Win7. Is this the version you're wanting people to use or will a trial version of the Pro version (5.75 or 6.10) provide the full error scan until the trial runs out? I just want to confirm so I can hit as many of the prerequisites as possible before posting. Thank you.

And apologies, not trying to threadjack, but it's been 7 days with no response to your above request so I don't feel like I'm interrupting too much.

antspants · Jan 27, 2025

lsmith86 said:
I've been reading through a ton of the threads

Hi, welcome.

My guess is that you would be better off creating a new thread. You could start off with your question and move on from there.

zbook · Jan 27, 2025

The latest trial runs an incomplete drive scan.

The version 2.55 tests the whole drive.

The versions 5.75 and 6.1 may complete (these can run overnight while sleeping).

Shananigans89 · Feb 11, 2025

zbook said:
Please perform the following steps: (in sequence)

Make sure that images or share links are posted for all steps / tests.

1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums

2) Create a new restore point:

Create System Restore Point in Windows 10

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

3) Reattach WD Blue SN580 2TB

4) Run Sea Tools Long generic test (all drives) > post images or share links

https://www.seagate.com/content/dam...ds/seatools/_shared/downloads/100869623_B.pdf

https://www.seagate.com/content/dam...shared/downloads/SeaToolsWindowsInstaller.exe

5) Run HD Tune (all drives) (run an old version so that it produces results for the whole drive)
HD Tune website
a) Health
b) Full error scan

6) Open administrative command prompt and copy and paste:

chkdsk /b /v

Run these chkdsk switches on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

Make sure that the windows drive runs overnight while sleeping.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

Reboot as needed.

7) After completing all chkdsk /b /v run:

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-chkdskfromevent.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums

Make sure that this runs only after the prior three steps for each drive.

8) Run HD Sentinel (all drives) > post images or share links (do not run until posting results for each steps 3, 4, 5, 6, and 7)

Hard Disk Sentinel - HDD health and temperature monitoring
a) Overview
b) Temperature
c) SMART

9) Please make sure that all of the above steps are performed in sequence

These steps / tests can be performed overnight while sleeping:

a) Sea Tools Long generic test
b) HD Tune Full error scan
c) Chkdsk /b /v

Code:

------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 660.4 GB Total Space: 1907.0 GB File System: NTFS Model: WD Blue SN580 2TB

Ok, Step 1 was pretty confusing. I got the "tuneup" file, not sure what else you wanted. I completed the other steps 2, 3, 4, 5, 6, and 7. Attaching the pics/docs and going to run step 8.

Sorry this took so long. Life happens and the computer started running just fine for a while. I'm finally back in town from work and can start troubleshooting this machine. My son powered on the computer this morning and it prompted him that his user password expired. I looked up how to fix that and while I was trying to implement that change, it must've BSODd like 10 times. Since then, I have run all the steps 1-7 and it hasn't rebooted yet.

Not sure if i got all the info you wanted. Some of these instructions are vague or confusing. Dumb it down for me, I'm an Army vet/Aircraft Mechanic, not a programmer, lol.

Shananigans89 · Feb 11, 2025

Here is the HD Sentinel results

p5200 · Feb 11, 2025

I've had to reseat my Ram before because of those kind of problems. Good Luck!

Shananigans89 · Feb 12, 2025

p5200 said:
I've had to reseat my Ram before because of those kind of problems. Good Luck!

Fair point, that reminds me that I actually did reseat the ram while I was reseating the drive.

zbook · Feb 12, 2025

1) Please open administrative command prompt and copy and paste:

DISM /Online /Add-Capability /CapabilityName:WMIC~~~~

Post a share link

2) Run Tuneup plus again > post a share link

3) Post a new V2 share link into the newest post

4) In two weeks run again chkdsk /b /v C:

Code:

Found corrupt basic file structure for "\Windows\WinSxS\amd64_microsoft-windows-sensors-core_31bf3856ad364e35_10.0.26100.2454_none_4613b197fd31688a\SensorsNativeApi.dll <0x1,0x26dab>"
        ... queued for offline repair.
Found lost file "\Program Files\HandBrake\HandBrake.exe <0x6,0x290b0>"; requesting reconnection to index "$I30" of directory "\Program Files\HandBrake <0x6,0x28855>"
        ... repaired online.
Windows has found problems and some were fixed online;
the remaining problems must be fixed offline.

Shananigans89 · Feb 14, 2025

zbook said:
1) Please open administrative command prompt and copy and paste:

DISM /Online /Add-Capability /CapabilityName:WMIC~~~~

Post a share link

2) Run Tuneup plus again > post a share link

3) Post a new V2 share link into the newest post

4) In two weeks run again chkdsk /b /v C:

Code:

Found corrupt basic file structure for "\Windows\WinSxS\amd64_microsoft-windows-sensors-core_31bf3856ad364e35_10.0.26100.2454_none_4613b197fd31688a\SensorsNativeApi.dll <0x1,0x26dab>" ... queued for offline repair. Found lost file "\Program Files\HandBrake\HandBrake.exe <0x6,0x290b0>"; requesting reconnection to index "$I30" of directory "\Program Files\HandBrake <0x6,0x28855>" ... repaired online. Windows has found problems and some were fixed online; the remaining problems must be fixed offline.

Thanks zbook for your replies and your help!

I'm not sure what you mean by "post a share link" but here's the txt files from the DISM scan and the Tuneup plus again.
*edit* I think I get what you mean. The DISM file is too large to include. let me know if this link doesn't work: https://drive.google.com/file/d/1VzvOwdeK_jojWO7dRMlouMvaqIqrvoBu/view?usp=drive_link

I'm also not sure what you mean by "post a new V2 share link"? can you explain that please?
I will wait 2 weeks and run the check disk function again.
Thank you!

zbook · Feb 14, 2025

Shananigans89 said:
Thanks zbook for your replies and your help!

I'm not sure what you mean by "post a share link" but here's the txt files from the DISM scan and the Tuneup plus again.
*edit* I think I get what you mean. The DISM file is too large to include. let me know if this link doesn't work: https://drive.google.com/file/d/1VzvOwdeK_jojWO7dRMlouMvaqIqrvoBu/view?usp=drive_link

I'm also not sure what you mean by "post a new V2 share link"? can you explain that please?
I will wait 2 weeks and run the check disk function again.
Thank you!

1) Please make sure that files stored in the cloud (share links) are available without sign in:

How to use Google Drive - Computer - Google Drive Help

Want advanced Google Workspace features for your business?

support.google.com

2) Repeat steps 1 - 3

DISM /Online /Add-Capability /CapabilityName:WMIC~~~~

Add or Remove WMIC command Feature in Windows 11

This tutorial will show you how to add or remove the WMIC command as an optional feature for all users in Windows 11. The WMI command-line (WMIC) utility provides a command-line interface for Windows Management Instrumentation (WMI). WMIC is compatible with existing shells and utility commands...

www.elevenforum.com

Tuneup plus

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.zip

V2

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

3) Download to a new empty desktop folder:

Download Official Windows 11 ISO file from Microsoft

This tutorial will show you how to download an official Windows Server or Windows 11 64-bit or ARM64 ISO file from Microsoft. Microsoft provides ISO files for Windows Server and Windows 11 to download. You can use these ISO files to clean install or in-place upgrade Windows 11. The Flight Hub...

www.elevenforum.com

Download Windows 11

Shananigans89 · Feb 14, 2025

Ok, got it. I'm learning all the terminology here and how to use it, lol

Also, the machine has had a lot of BSODs today, namely when my son tried to launch Fortnite. Not sure if that means anything to this process. I updated the Nvidia graphics driver to the latest version with a clean install and removed/reinstalled fortnite, still won't load. I just tried installing the iCue software from Corsair because I never did that for controlling the lighting on his keyboard. The computer BSODd as it was trying to download the install files for iCue and hung on the Blue Screen so long that I had to press the reset button. This literally just happened so It may not be captured in the V2 file.

each time it BSODs, it says the stopcode is CRITICAL_PROCESS_DIED

Here is the link for the DISM file. (should work now)
Tuneup and V2 logs attached.
ISO is downloaded.
Do you still want the check disk in 2 weeks?

zbook · Feb 14, 2025

1) Please make free or pay backup images > save to another disk drive or the cloud

(Acronis, Aoemi, EaseUS, Hasleo, Macrium, Paragon, etc.)

Backup and Restore with Macrium Reflect

How to Create and Restore a System Image Backup with Macrium Reflect

www.tenforums.com

2) Run Memtest86+ for 8 or more passes > take pictures > post images or share links

Memtest86+ | The Open-Source Memory Testing Tool

Just 1 error is a test fail and testing can be aborted.

The more the passes the better the testing conditions.

It sometimes takes passes into the 20's to detect malfunctioning RAM.

The RAM can be tested all at one time or one at a time in the same DIMM.

Memtest86+ | The Open-Source Memory Testing Tool

MemTest86+ - Test RAM

3) Run updates / tests on the WD drive:

Western Digital Support | Western Digital

Find detailed answers to your support questions for your Western Digital products.

support-en.wd.com

4) Post share links for Sea Tools, HD Tune, and HD Sentinel tests on Samsung SSD 850 EVO 500GB

5) Run: Samsung Magician > post share links

Samsung Magician Software Download | Samsung Semiconductor Global

Samsung Magician software is designed to help you manage your Samsung SSD with a simple, intuitive user interface. Download files & find supported models.

semiconductor.samsung.com

Drive Details
Update software /firmware
Diagnostic Scan > full scan
Performance Benchmark
Over Provisioning
Performance Optimization

Code:

Event[14300]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2025-02-14T15:13:43.5090000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-NEIBIQK
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:

Event[14296]
  Log Name: System
  Source: volmgr
  Date: 2025-02-14T15:13:43.4030000Z
  Event ID: 161
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DESKTOP-NEIBIQK
  Description:
Dump file creation failed due to error during dump creation. BugCheckProgress was: 0x00040049

Code:

Event[14291]
  Log Name: System
  Source: stornvme
  Date: 2025-02-14T15:13:42.8500000Z
  Event ID: 11
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DESKTOP-NEIBIQK
  Description:
The driver detected a controller error on \Device\RaidPort1.

Code:

Event[14287]
  Log Name: System
  Source: EventLog
  Date: 2025-02-14T15:13:48.5850000Z
  Event ID: 6008
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DESKTOP-NEIBIQK
  Description:
The previous system shutdown at 3:12:27 PM on ?2/?14/?2025 was unexpected.

Code:

Event[14192]
  Log Name: System
  Source: stornvme
  Date: 2025-02-14T14:53:21.8620000Z
  Event ID: 11
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DESKTOP-NEIBIQK
  Description:
The driver detected a controller error on \Device\RaidPort1.

Code:

Event[14082]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2025-02-14T14:48:28.4250000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-NEIBIQK
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:

Event[14078]
  Log Name: System
  Source: volmgr
  Date: 2025-02-14T14:48:28.3210000Z
  Event ID: 161
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DESKTOP-NEIBIQK
  Description:
Dump file creation failed due to error during dump creation. BugCheckProgress was: 0x00040049

Shananigans89 · Feb 15, 2025

So for whatever reason, this morning, I can't even get the machine to startup safely to the desktop. It gets to the desktop for all of about 5 seconds and BSODs every time. It'll boot into safemode eventually and I've tried every restore or repair option in that menu. It will not boot stably to the desktop. I'm sorry, but at this point I'm reinstalling the OS on that machine. Hopefully it will work.

zbook · Feb 15, 2025

The findings are typical of malfunctioning hardware.

The Memtest86+ and Sea Tools Long generic testing can be performed by boot.

Shananigans89 · Feb 15, 2025

zbook said:
The findings are typical of malfunctioning hardware.

The Memtest86+ and Sea Tools Long generic testing can be performed by boot.

Ok, yea I'm getting all the basic programs, graphics drivers, chipset drivers, and system changes installed and implemented. It's still already BSODd twice during the login screen (i enable auto login because it's on my kids computer) but then restarts and logs in fine.

I'm going to run those two tests before installing anything more.

Shananigans89 · Feb 16, 2025

So, good news, Memtest86+ found a couple errors. I have swapped to a different kit of RAM I got from a local store. The system seems way more stable overall. I've been on the desktop and I'm currently running the hard drive tests you asked for (Seatools, HD tune, HD sentinel).

I ran a quick test on the SSD using the Western Digital software, and it came back ok.
The Western Digital software also updated the firmware for the SSD.

The machine has not blue screened once today so far. *fingers crossed* I'll report when the drive tests are done.

Shananigans89 · Feb 16, 2025

Ok, so all drive scans seem to be healthy. The Samsung Magician wasn't able to do much because it said "drive is not supported."

The machine has not rebooted or BSODd at all today. I'm going to install a game or 2 for my son and let him try to play and see if it actually works this time.

Pics are attached.
Thank you for all the help and support zbook!

zbook · Feb 16, 2025

Nice progress.

Run: get memory configuration > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/317051d1612150787-batch-files-use-bsod-debugging-getmemoryconfiguration.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Follow stability / instability trends using:

View Reliability History in Windows 11

This tutorial will show you how to view reliability history for your Windows 11 device. The Reliability Monitor provides a system stability overview and details about events that impact reliability. It calculates the Stability Index shown in the System Stability Chart. Reliability Monitor...

www.elevenforum.com

Please remember to run chkdsk in two weeks to make sure that there is no recurrent drive file system corruption.

New build, random/inconsistent BSODs

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