Prime Video stopped working on Edge

BrianInEngland · Mar 5, 2025

XxXxX said:
then i am out of ideas other then completely uninstall edge do a cleanup of the left over files/folders and then reinstall edge.
but am completely unsure if that would help.

best of luck, Steve ..

It's a weird one for sure. Not the end of the world as I watch Prime on my TV. The Prime app for Windows still works, or I can use another browser

XxXxX · Mar 5, 2025

i am going to have a look at edge:flags and see if there is anything within the flag extensions that would help
such as H264, webrtc and/or codec which maybe related.
i am using Win11 24H2 on Linux in Gnome Boxes VM and prime is working fine on edge.

best of luck, Steve ..

BrianInEngland · Apr 12, 2025

Edge beta updated to the new 136 build last night, Prime video is now working again after all these months

No idea what got fixed as nothing was ever changed when it stopped working

sdowney717 · Wednesday at 8:13 AM

BrianInEngland said:
Edge beta updated to the new 136 build last night, Prime video is now working again after all these months

No idea what got fixed as nothing was ever changed when it stopped working

The update may have rewritten some setting or configuration issue or replaced a damaged file.
May have something to do with digital rights to watch video, DRM.

BrianInEngland · Wednesday at 8:57 AM

sdowney717 said:
The update may have rewritten some setting or configuration issue or replaced a damaged file.
May have something to do with digital rights to watch video, DRM.

I checked Edge Stable (135) and that still doesn't work but Beta 136 is fine now. I expect once Stable gets 136 that'll work again too.
All very strange

sdowney717 · Wednesday at 9:23 AM

BrianInEngland said:
I checked Edge Stable (135) and that still doesn't work but Beta 136 is fine now. I expect once Stable gets 136 that'll work again too.
All very strange

Here is my edge version. I can watch Prime video
Your in England? Could that be an issue? Are you using Prime video UK ?

sdowney717 · Wednesday at 9:25 AM

I use a US prime video site, when I go to UK site, I am not logged in, never tried that before

sdowney717 · Wednesday at 9:28 AM

Just logged in to UK site, and yes can watch videos. I do get a message asking are you traveling.

BrianInEngland · Wednesday at 10:11 AM

sdowney717 said:
Just logged in to UK site, and yes can watch videos. I do get a message asking are you traveling.

Yes I'm in UK. Neither Beta nor Stable would work for three months, then Beta got updated to 136 which now works, Stable 135 still doesn't.

sdowney717 · Wednesday at 10:25 AM

BrianInEngland said:
Yes I'm in UK. Neither Beta nor Stable would work for three months, then Beta got updated to 136 which now works, Stable 135 still doesn't.

I have had all sorts of weird, strange things happen to my PCs and starting over with a new install often times fixes things. Recently wiped out the OS, reinstalled win11 on 2 laptops that had inexplicably slowed to a crawl. And it totally fixed them back to super speedy. Both have NVME drives. One I took out the Toshiba NVME and put in a new Micron t500 NVME. The other has a WDC Blue NVME. They had gotten so slow as to be unusable. I wonder how durable NVME really is.
Just about everything I do on them is all internet related.

Prime Video stopped working on Edge

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