Random Crashes when gaming


EnvoyArcher

EnvoyArcher

Member
Local time
2:44 AM
Posts
7
Location
Berlin
OS
Windows 11
Screenshot (513).png

Checking the event viewer I am getting this error. Not sure what the remedy is!


Log Collector files here: Dropbox
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    Intel Core i9-11900KF
    Motherboard
    ASUS ROG STRIX Z590-E GAMING WIFI
    Memory
    32 GB DDR4 SDRAM
    Graphics Card(s)
    ASUS TUF RTX 4080 GAMING OC
    PSU
    Corsair hx1000i
Which game causes it? Does it any other game as well? If it does, then try updating your graphics drivers. If it doesn't it is the specific game. Visit game's site and see if there is any patch released to fix it.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (build 22631.4249) test laptop, Windows 11 Pro v24H2 (build 26100.2894) main PC
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v24H2 (build 26100.2894)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
@spapakons I am noticing this on Diablo 4, Harry Potter Quidditch Champions and Sims 4. So I feel like it's happening whenever I play any games. Though to be more specific the timing is random, so its not like it auto crashes when I boot up a game. The screen will randomly freeze and my computer will restart itself.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    Intel Core i9-11900KF
    Motherboard
    ASUS ROG STRIX Z590-E GAMING WIFI
    Memory
    32 GB DDR4 SDRAM
    Graphics Card(s)
    ASUS TUF RTX 4080 GAMING OC
    PSU
    Corsair hx1000i
Welcome to the forum. Gather the necessary log files, put them in a folder, Zip the folder and upload the zipped folder to any cloud provider.
Provide a SHARED link to the uploaded zip file in your thread. @zbook or one of the others experienced in dealing with logfiles will look at it.
www.elevenforum.com

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...
www.elevenforum.com www.elevenforum.com
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.2314
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
@glasskuter Thanks for the instructions! I've added the file to my main post but will also include it here for ease!

Log Collector files: Dropbox
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    Intel Core i9-11900KF
    Motherboard
    ASUS ROG STRIX Z590-E GAMING WIFI
    Memory
    32 GB DDR4 SDRAM
    Graphics Card(s)
    ASUS TUF RTX 4080 GAMING OC
    PSU
    Corsair hx1000i
1) Run Tuneup plus > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com




2) Create a new restore point:

www.elevenforum.com

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...
www.elevenforum.com www.elevenforum.com




3) The BIOS Version/Date American Megatrends Inc. 1601, 11/4/2022

Upgrade the BIOS: 1601 > 2203

rog.asus.com

ROG STRIX Z590-E GAMING WIFI

The flagship ROG Strix Z590-E Gaming WiFi motherboard easily handles the demands of the latest generation Intel® Core™ processors thanks to its boosted power delivery and optimized cooling design. The latest generation Intel® WiFi 6E and PCI Express® Gen 4 M.2 ensure stable gaming performance...
rog.asus.com rog.asus.com





4) Uninstall the Nvidia GPU driver nvlddmkm.sys using DDU > reinstall from the Nvidia website

www.sevenforums.com

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver
www.sevenforums.com

www.wagnardsoft.com

Display Driver Uninstaller (DDU) download latest version 18.0.9.1

Official Display Driver Uninstaller (DDU) download website. DDU is a driver removal utility that can help you completely uninstall AMD/NVIDIA/INTEL graphics card drivers and packages from your system, trying to remove all leftovers (including registry keys, folders and files, driver store).
www.wagnardsoft.com www.wagnardsoft.com

www.nvidia.com

Download The Latest Official NVIDIA Drivers

Download the latest official NVIDIA drivers to enhance your PC gaming experience and run apps faster.
www.nvidia.com






ROG STRIX Z590-E GAMING WIFI BIOS 1701

"1. Improve system stability
2. Improve compatibility with NVIDIA RTX40 series cards





Code: 
ROG STRIX Z590-E GAMING WIFI BIOS 1801
"1. Improve system stability and compatibility


ROG STRIX Z590-E GAMING WIFI BIOS 1903
"1. Recommended for vital update to mitigate the potential security vulnerabilities
2. Improve system stability


ROG STRIX Z590-E GAMING WIFI BIOS 2001
"1. Improve system performance
2. Update for Intel security issue


ROG STRIX Z590-E GAMING WIFI BIOS 2203
"Improve system stability





Code: 
Name    NVIDIA GeForce RTX 4080
PNP Device ID    PCI\VEN_10DE&DEV_2704&SUBSYS_88A11043&REV_A1\4&39FDDC03&0&0008
Adapter Type    NVIDIA GeForce RTX 4080, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 4080
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ea7f458f0e49497d\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ea7f458f0e49497d\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ea7f458f0e49497d\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ea7f458f0e49497d\nvldumdx.dll
Driver Version    32.0.15.6590
INF File    oem17.inf (Section080 section)
Color Planes    Not Available
Color Table Entries    4294967296
Resolution    3840 x 2160 x 60 hertz
Bits/Pixel    32
Memory Address    0xA0000000-0xA10FFFFF
Memory Address    0x0000-0x1FFFFFF
I/O Port    0x00004000-0x00004FFF
IRQ Channel    IRQ 4294967248
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_EA7F458F0E49497D\NVLDDMKM.SYS (32.0.15.6590, 72.77 MB (76,307,592 bytes), 10/19/2024 11:24 AM)

Code: 
nvlddmkm.sys Thu Sep  5 18:09:37 2024 (66DA3A31)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
@zbook Thanks for taking a look at my post. I will include everything below.

1)Tuneup Log: Dropbox

2) Done

3) Did this last night, from your post this seems to be a massive update!

4) Done
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    Intel Core i9-11900KF
    Motherboard
    ASUS ROG STRIX Z590-E GAMING WIFI
    Memory
    32 GB DDR4 SDRAM
    Graphics Card(s)
    ASUS TUF RTX 4080 GAMING OC
    PSU
    Corsair hx1000i
Tuneup plus results all good.

Monitor the computer for several days of game playing.

For any hangs , freezes, or unexpected shutdowns and restarts with or without BSOD post a new V2 share link into the newest post.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Thanks so much for all the help @zbook! Will post any updates here
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    Intel Core i9-11900KF
    Motherboard
    ASUS ROG STRIX Z590-E GAMING WIFI
    Memory
    32 GB DDR4 SDRAM
    Graphics Card(s)
    ASUS TUF RTX 4080 GAMING OC
    PSU
    Corsair hx1000i
Please monitor using:

www.elevenforum.com

View Reliability History in Windows 11

This tutorial will show you how to view reliability history for your Windows 11 device. The Reliability Monitor provides a system stability overview and details about events that impact reliability. It calculates the Stability Index shown in the System Stability Chart. Reliability Monitor...
www.elevenforum.com www.elevenforum.com
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
@zbook I had another issue. This time the screen hangs up/freezes (no shutdown), but I get a " no signal to display port" message and a black screen. Including a new V2 log file below:

V2 Log: Dropbox
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    Intel Core i9-11900KF
    Motherboard
    ASUS ROG STRIX Z590-E GAMING WIFI
    Memory
    32 GB DDR4 SDRAM
    Graphics Card(s)
    ASUS TUF RTX 4080 GAMING OC
    PSU
    Corsair hx1000i
@zbook I have gone ahead and used the DDU Uninstaller to remove current Nvidia drivers and used an earlier version hoping that its more stable.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    Intel Core i9-11900KF
    Motherboard
    ASUS ROG STRIX Z590-E GAMING WIFI
    Memory
    32 GB DDR4 SDRAM
    Graphics Card(s)
    ASUS TUF RTX 4080 GAMING OC
    PSU
    Corsair hx1000i
It's not the first time that a newer driver is worse than the previous driver and you have to install the previous one. However, I had similar experiences in XP. I thought this is very rare by today standards.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (build 22631.4249) test laptop, Windows 11 Pro v24H2 (build 26100.2894) main PC
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v24H2 (build 26100.2894)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
All of the BSODs had the same Nvidia GPU driver 32.0.15.6590.

The latest BSOD were bugchecks:

VIDEO_TDR_FAILURE (116)

DPC_WATCHDOG_VIOLATION (133)

Tue Oct 22 07:46:34.176 2024 (UTC - 5:00)
Tue Oct 22 10:11:35.682 2024 (UTC - 5:00)



If a different driver version results in computer stability then your set.

If a different driver version results in computer instability then plan to swap test the GPU card (Nvidia or AMD).





Code: 
Name    NVIDIA GeForce RTX 4080
PNP Device ID    PCI\VEN_10DE&DEV_2704&SUBSYS_88A11043&REV_A1\4&39FDDC03&0&0008
Adapter Type    NVIDIA GeForce RTX 4080, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 4080
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ea7f458f0e49497d\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ea7f458f0e49497d\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ea7f458f0e49497d\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ea7f458f0e49497d\nvldumdx.dll
Driver Version    32.0.15.6590
INF File    oem17.inf (Section080 section)
Color Planes    Not Available
Color Table Entries    4294967296
Resolution    3840 x 2160 x 144 hertz
Bits/Pixel    32
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_EA7F458F0E49497D\NVLDDMKM.SYS (32.0.15.6590, 72.77 MB (76,307,592 bytes), 10/19/2024 11:24 AM)

Code: 
nvlddmkm.sys Thu Sep 26 14:36:40 2024 (66F5B7C8)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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