Really Bad Unexplained Crash


Catnip

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OS
Win 11 Pro 24H2
I just had the worst application crash I have ever had. I was playing a game and the computer completely froze up. No mouse, keyboard, nothing. The screen just froze. It did NOT BSOD. I was unable to recover and had to press the reset button. Viola! It would not boot again. The second time I tried to boot, BIOS opened up saying there was a boot error. I went through the BIOS and nothing had changed except that my boot up assignments were gone. No boot drive was listed. I looked into that and found the boot drive and re-established it. Then it booted.

I went into Reliability monitor, but that was inconclusive. But Event Viewer shows an event just before the crash:

Event viewer.webp

And I am getting a whole schwak of Hypervisor errors. I don't use a virtual machine and hyper-V is not enabled in BIOS?

Am I looking at broken hardware? Or a configuration problem?
 

My Computer

System One

  • OS
    Win 11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Intel i7 13700KF
    Motherboard
    Gigabyte Z790 UD AC
    Memory
    32 GB Team Group DDR5 - 6000 CL 30
    Graphics Card(s)
    ASUS TUF GAMING RTX 3070 Ti
    Sound Card
    On board Realtek
    Monitor(s) Displays
    2 x Samsung 32 inch curved - one 4K, one 1080p
    Screen Resolution
    4K, 1920 x 1080
    Hard Drives
    1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
    PSU
    EVGA 1000Q
    Case
    Rosewill something or other
    Cooling
    Noctua NH-D15. A whole schwak of Noctua case fans. $$$
    Keyboard
    Logitech G815
    Mouse
    Logitech G502 Hero
    Internet Speed
    700 up, 600 down
    Browser
    Firefox
    Antivirus
    MalwareBytes
go to
Code:
C:\Windows\LiveKernelReports
and see if there are any dump files there
Sorry. No files there.

I should mention that temps, voltages and clocks were normal at the time of the crash. My status display froze too with this helpful information.
 

My Computer

System One

  • OS
    Win 11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Intel i7 13700KF
    Motherboard
    Gigabyte Z790 UD AC
    Memory
    32 GB Team Group DDR5 - 6000 CL 30
    Graphics Card(s)
    ASUS TUF GAMING RTX 3070 Ti
    Sound Card
    On board Realtek
    Monitor(s) Displays
    2 x Samsung 32 inch curved - one 4K, one 1080p
    Screen Resolution
    4K, 1920 x 1080
    Hard Drives
    1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
    PSU
    EVGA 1000Q
    Case
    Rosewill something or other
    Cooling
    Noctua NH-D15. A whole schwak of Noctua case fans. $$$
    Keyboard
    Logitech G815
    Mouse
    Logitech G502 Hero
    Internet Speed
    700 up, 600 down
    Browser
    Firefox
    Antivirus
    MalwareBytes
Sorry. No files there.

I should mention that temps, voltages and clocks were normal at the time of the crash. My status display froze too with this helpful information.
I've seen power spikes do this sort of thing. Not saying that's what it is but the lack of dump files and the sudden freezing jogs my memory. (No pun intended.)
 

My Computer

System One

  • OS
    WIN 11, WIN 10, WIN 8.1, WIN 7 U, WIN 7 PRO, WIN 7 HOME (32 Bit), LINUX MINT
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY, ASUS, and DELL
    CPU
    Intel i7 6900K (octocore) / AMD 3800X (8 core)
    Motherboard
    ASUS X99E-WS USB 3.1
    Memory
    128 GB CORSAIR DOMINATOR PLATINUM (B DIE)
    Graphics Card(s)
    NVIDIA 1070
    Sound Card
    Crystal Sound (onboard)
    Monitor(s) Displays
    single Samsung 30" 4K and 8" aux monitor
    Screen Resolution
    4K and something equally attrocious
    Hard Drives
    A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, U, V, W

    Ports X, Y, and Z are reserved for USB access and removable drives.

    Drive types consist of the following: Various mechanical hard drives bearing the brand names, Seagate, Toshiba, and Western Digital. Various NVMe drives bearing the brand names Kingston, Intel, Silicon Power, Crucial, Western Digital, and Team Group. Various SATA SSDs bearing various different brand names.

    RAID arrays included:

    LSI RAID 10 (WD Velociraptors) 1115.72 GB
    LSI RAID 10 (WD SSDS) 463.80 GB

    INTEL RAID 0 (KINGSTON HYPER X) System 447.14 GB
    INTEL RAID 1 TOSHIBA ENTERPRIZE class Data 2794.52 GB
    INTEL RAID 1 SEAGATE HYBRID 931.51 GB
    PSU
    SEVERAL. I prefer my Corsair Platinum HX1000i but I also like EVGA power supplies
    Case
    ThermalTake Level 10 GT (among others)
    Cooling
    Noctua is my favorite and I use it in my main. I also own various other coolers. Not a fan of liquid cooling.
    Keyboard
    all kinds.
    Mouse
    all kinds
    Internet Speed
    360 mbps - 1 gbps (depending)
    Browser
    FIREFOX
    Antivirus
    KASPERSKY (no apologies)
    Other Info
    I own too many laptops: A Dell touch screen with Windows 11 and 6 others (not counting the other four laptops I bought for this household.) Being a PC builder I own many desktop PCs as well. I am a father of five providing PCs, laptops, and tablets for all my family, most of which I have modified, rebuilt, or simply built from scratch. I do not own a cell phone, never have, never will.
sort of like my computer specs, try a Nvidia driver 3 or months old... lately Nvidia jacked up a few things.. any other updates recently? if any?
 

My Computer

System One

  • OS
    Win11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus Home built
    CPU
    i9-13900
    Motherboard
    ASUS Strix Z90-H
    Memory
    64 GB
    Graphics Card(s)
    Nvidia RTX 2080-ti
    Monitor(s) Displays
    Sony 55"
    Hard Drives
    SSD
    PSU
    850 watt EVGA
    Case
    Cooler Master Haf 932
    Keyboard
    MS
    Mouse
    MS
    Internet Speed
    100/100
    Antivirus
    Norton 360
I'd be checking my cabling and connections to the motherboard first.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Stigg's Build
    CPU
    Intel Core i9-10900X
    Motherboard
    GIGABYTE X299X DESIGNARE 10G
    Memory
    Corsair 64 GB (4 x 16 GB) CMW64GX4M4C3000C15 Vengeance RGB Pro 3000Mhz DDR4
    Graphics Card(s)
    GIGABYTE GeForce GTX 1660 Super Mini ITX 6 GB OC
    Sound Card
    Realtek ALC1220
    Monitor(s) Displays
    Samsung 27" FHD LED FreeSync Gaming Monitor (LS27F350FHEXXY)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 970 Pro Series 1TB M.2 2280 NVMe SSD
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    PSU
    Corsair HX1200 1200W 80 Plus Platinum
    Case
    Fractal Design Define 7 Black Solid Case
    Cooling
    Noctua NH-D15 Chromax Black
    Keyboard
    Razer Ornata V2
    Mouse
    Razer DeathAdder Essential
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    Logitech BRIO 4k Ultra HD USB-C Webcam
  • Operating System
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus M GM501GS
    CPU
    Core i7-8750H
    Motherboard
    Zephyrus M GM501GS
    Memory
    SK Hynix 32 GB (2 x 16 GB) HMA82GS6CJR8N-VK 16 GB DDR4-2666 DDR4 SDRAM
    Graphics card(s)
    NVIDIA GeForce GTX 1070
    Sound Card
    Realtek ALC294
    Monitor(s) Displays
    AU Optronics B156HAN07.1 [15.6" LCD]
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung MZVKW512HMJP-00000 512 GB, PCI-E 3.0 x4
    Samsung SSD 860 QVO 4TB 4 TB, SATA-III
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Mouse
    Razer DeathAdder Essential
    Keyboard
    PC/AT Enhanced PS2 Keyboard (101/102-Key)
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    USB2.0 HD UVC Webcam
I just had the worst application crash I have ever had. I was playing a game and the computer completely froze up. No mouse, keyboard, nothing. The screen just froze. It did NOT BSOD. I was unable to recover and had to press the reset button. Viola! It would not boot again. The second time I tried to boot, BIOS opened up saying there was a boot error. I went through the BIOS and nothing had changed except that my boot up assignments were gone. No boot drive was listed. I looked into that and found the boot drive and re-established it. Then it booted.

I went into Reliability monitor, but that was inconclusive. But Event Viewer shows an event just before the crash:

View attachment 128741

And I am getting a whole schwak of Hypervisor errors. I don't use a virtual machine and hyper-V is not enabled in BIOS?

Am I looking at broken hardware? Or a configuration problem?

i found this.
I finally talked to Dell support and they helped me fix the freezing issue by uninstalling Killer Intelligence Center. They also helped update the BIOS and the Killer Wireless driver. It turns out the Control Panel\System and Security\Security and Maintenance\Reliability Monitor can tell you what applications caused the freeze. For me, it was all from the Killer xTend Utility service and KillerAPS. It happened whenever Windows update started in the background.

from here.

best of luck, Steve ..
 

My Computers

System One System Two

  • OS
    .. Debian 'Testing' .. Win 11 24H2 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP 24" AiO
    CPU
    Ryzen 7 5825u
    Motherboard
    HP
    Memory
    64GB DDR4 3200
    Graphics Card(s)
    Ryzen 7 5825u
    Sound Card
    RealTek
    Monitor(s) Displays
    24" HP AiO
    Hard Drives
    1TB WD Blue SN580 M2 SSD Partitioned.
    2x 1TB USB HDD External Backup/Storage.
    Internet Speed
    900MB full fibre
    Browser
    Firefox ESR & Thunderbird
    Antivirus
    ClamAV TK
    Other Info
    Mainly Open Source Software
  • Operating System
    Ubuntu 22.04.5 LTS
    Computer type
    Laptop
    Manufacturer/Model
    Dell 13" Latitude 2017
    CPU
    i5 7200u
    Motherboard
    Dell
    Memory
    16GB DDR4
    Graphics card(s)
    Intel
    Sound Card
    Intel
    Monitor(s) Displays
    13" Dell Laptop
    Hard Drives
    250GB Crucial 2.5" SSD
    Mouse
    Gerenic 3 button
    Internet Speed
    WiFi only
    Browser
    FireFox
    Antivirus
    ClamAV TK
    Other Info
    Mainly Open Source Software
I don't have any killer utility service files in my computer.... oh well, hope it works..
 

My Computer

System One

  • OS
    Win11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus Home built
    CPU
    i9-13900
    Motherboard
    ASUS Strix Z90-H
    Memory
    64 GB
    Graphics Card(s)
    Nvidia RTX 2080-ti
    Monitor(s) Displays
    Sony 55"
    Hard Drives
    SSD
    PSU
    850 watt EVGA
    Case
    Cooler Master Haf 932
    Keyboard
    MS
    Mouse
    MS
    Internet Speed
    100/100
    Antivirus
    Norton 360
I checked the cabling... All is secure

Reliability monitor was inconclusive. It didn't mention the program I was using and that crashed. And nothing happened around the time of the crash.

When the crash happened, the hard drive light was still blinking like it was reading or writing data, but the system was completely unresponsive.

I am using an older Nvidia driver -> 566.xx I believe.

I am starting to wonder if this might be related to my Logitech mouse and keyboard. This is not the first time that I have had a screen lockup with a dead mouse and keyboard, but I was always able to get out of what I was doing and back to the desktop to reboot (ALT-F4 seemed to work ok). The only problem with my theory is that any of the Logi utilities and drivers don't show up in reliability monitor or the event viewer when this happens.

Lots of Hyper-V errors, but no mouse or keyboard listings in event viewer.
 

My Computer

System One

  • OS
    Win 11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Intel i7 13700KF
    Motherboard
    Gigabyte Z790 UD AC
    Memory
    32 GB Team Group DDR5 - 6000 CL 30
    Graphics Card(s)
    ASUS TUF GAMING RTX 3070 Ti
    Sound Card
    On board Realtek
    Monitor(s) Displays
    2 x Samsung 32 inch curved - one 4K, one 1080p
    Screen Resolution
    4K, 1920 x 1080
    Hard Drives
    1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
    PSU
    EVGA 1000Q
    Case
    Rosewill something or other
    Cooling
    Noctua NH-D15. A whole schwak of Noctua case fans. $$$
    Keyboard
    Logitech G815
    Mouse
    Logitech G502 Hero
    Internet Speed
    700 up, 600 down
    Browser
    Firefox
    Antivirus
    MalwareBytes
I checked the cabling... All is secure

Reliability monitor was inconclusive. It didn't mention the program I was using and that crashed. And nothing happened around the time of the crash.

When the crash happened, the hard drive light was still blinking like it was reading or writing data, but the system was completely unresponsive.

I am using an older Nvidia driver -> 566.xx I believe.

I am starting to wonder if this might be related to my Logitech mouse and keyboard. This is not the first time that I have had a screen lockup with a dead mouse and keyboard, but I was always able to get out of what I was doing and back to the desktop to reboot (ALT-F4 seemed to work ok). The only problem with my theory is that any of the Logi utilities and drivers don't show up in reliability monitor or the event viewer when this happens.

Lots of Hyper-V errors, but no mouse or keyboard listings in event viewer.
do you use vm? if not you can go into your bios and turn off virtualization to eliminate that as a possible cause
 

My Computer

System One

  • OS
    Windows 11 Pro
In simple terms, crap happens now and then.

A reboot sorts vast majority.

In the end, rarely anything to worry about unless it keeps reocurring.

You can endlessly chase your tail trying to get to the bottom of something that is probably almost impossible to identify, or you can simply relax and pay such gremlins no attention.
 

My Computer

System One

  • OS
    Windows 11 Pro + Win11 Canary VM.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Zenbook 14
    CPU
    I9 13th gen i9-13900H 2.60 GHZ
    Motherboard
    Yep, Laptop has one.
    Memory
    16 GB soldered
    Graphics Card(s)
    Integrated Intel Iris XE
    Sound Card
    Realtek built in
    Monitor(s) Displays
    laptop OLED screen
    Screen Resolution
    2880x1800 touchscreen
    Hard Drives
    1 TB NVME SSD (only weakness is only one slot)
    PSU
    Internal + 65W thunderbolt USB4 charger
    Case
    Yep, got one
    Cooling
    Stella Artois (UK pint cans - 568 ml) - extra cost.
    Keyboard
    Built in UK keybd
    Mouse
    Bluetooth , wireless dongled, wired
    Internet Speed
    900 mbs (ethernet), wifi 6 typical 350-450 mb/s both up and down
    Browser
    Edge
    Antivirus
    Defender
    Other Info
    TPM 2.0, 2xUSB4 thunderbolt, 1xUsb3 (usb a), 1xUsb-c, hdmi out, 3.5 mm audio out/in combo, ASUS backlit trackpad (inc. switchable number pad)

    Macrium Reflect Home V8
    Office 365 Family (6 users each 1TB onedrive space)
    Hyper-V (a vm runs almost as fast as my older laptop)
I am starting to wonder if this might be related to my Logitech mouse and keyboard. This is not the first time that I have had a screen lockup with a dead mouse and keyboard, but I was always able to get out of what I was doing and back to the desktop to reboot (ALT-F4 seemed to work ok). The only problem with my theory is that any of the Logi utilities and drivers don't show up in reliability monitor or the event viewer when this happens.
I would not rule it out. Logitech of yesteryear is not the Logi we know today. I freed myself from many issues like what you are describing once I got away from using the very invasive utility software that they so generously provide. I no longer use the over-priced keyboard and mouse that I purchased when I made the error of associating them with the Logitech from that bygone era when their hardware was reliable. Of course this is just my own opinion, but I think the sooner you get away from using that company's hardware and their utility software the better off you will be.
 

My Computer

System One

  • OS
    WIN 11, WIN 10, WIN 8.1, WIN 7 U, WIN 7 PRO, WIN 7 HOME (32 Bit), LINUX MINT
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY, ASUS, and DELL
    CPU
    Intel i7 6900K (octocore) / AMD 3800X (8 core)
    Motherboard
    ASUS X99E-WS USB 3.1
    Memory
    128 GB CORSAIR DOMINATOR PLATINUM (B DIE)
    Graphics Card(s)
    NVIDIA 1070
    Sound Card
    Crystal Sound (onboard)
    Monitor(s) Displays
    single Samsung 30" 4K and 8" aux monitor
    Screen Resolution
    4K and something equally attrocious
    Hard Drives
    A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, U, V, W

    Ports X, Y, and Z are reserved for USB access and removable drives.

    Drive types consist of the following: Various mechanical hard drives bearing the brand names, Seagate, Toshiba, and Western Digital. Various NVMe drives bearing the brand names Kingston, Intel, Silicon Power, Crucial, Western Digital, and Team Group. Various SATA SSDs bearing various different brand names.

    RAID arrays included:

    LSI RAID 10 (WD Velociraptors) 1115.72 GB
    LSI RAID 10 (WD SSDS) 463.80 GB

    INTEL RAID 0 (KINGSTON HYPER X) System 447.14 GB
    INTEL RAID 1 TOSHIBA ENTERPRIZE class Data 2794.52 GB
    INTEL RAID 1 SEAGATE HYBRID 931.51 GB
    PSU
    SEVERAL. I prefer my Corsair Platinum HX1000i but I also like EVGA power supplies
    Case
    ThermalTake Level 10 GT (among others)
    Cooling
    Noctua is my favorite and I use it in my main. I also own various other coolers. Not a fan of liquid cooling.
    Keyboard
    all kinds.
    Mouse
    all kinds
    Internet Speed
    360 mbps - 1 gbps (depending)
    Browser
    FIREFOX
    Antivirus
    KASPERSKY (no apologies)
    Other Info
    I own too many laptops: A Dell touch screen with Windows 11 and 6 others (not counting the other four laptops I bought for this household.) Being a PC builder I own many desktop PCs as well. I am a father of five providing PCs, laptops, and tablets for all my family, most of which I have modified, rebuilt, or simply built from scratch. I do not own a cell phone, never have, never will.
In simple terms, crap happens now and then.
...
Yep.
@Catnip
Perhaps a week ago I came back to my sleeping computer and was unable to wake it.
Powered off and back on and BIOS bitched.
F5 to default and set cpu fan speed, DRAM freq, and Boot stuff and all was once again fine. Never before or after.
I have a UPS so I can't claim power spike/fault.
Act of god depends on which religion you are buying into/blaming at the moment.
I have some 386,000 files on my C drive and that is only windows as I separate other stuff to other partitions.
Maybe one of them took a coffee break.
Who knows!!!
If it repeats, I take note. If not, I ignore. (probably a non repeatable video driver problem, imho).

btw I would note that sometimes Corsair keyboards/mice do not play well with others. I believe I have tamed the keyboard but the mouse still occasionally double clicks. If it really bothers me I will just go back to the logitech mouse as it is a widely known prob w corsair. I do not allow either to wake computer, else can't dependably sleep. just fyi.
 

My Computers

System One System Two

  • OS
    win 11Pro 24H2 current
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY
    CPU
    I9-13900k
    Motherboard
    ASUS ROG STRIX Z790-E Gam wifi-6E, latest AMI BIOS 2801
    Memory
    G.Skill Ripjaws S5 32GB Kit DDR5 6000. 6000.
    Graphics Card(s)
    GeForce RTX™ 3060 Ti VISION OC 8G (rev. 2.0)
    Sound Card
    "Realtek USB Audio", ROG SupremeFX 7.1 Surround Sound High Definition Audio CODEC ALC4080, Bose Computer Music Monitor/ Desktop Computer Speakers
    Monitor(s) Displays
    Dell S3221QS
    Screen Resolution
    4K but I usually display at 1K
    Hard Drives
    Sam 980 Pro 1T M.2, 990Pro, WD 570, others(all NVMe)
    PSU
    Corsair RM750e fully modular
    Case
    CoolerMaster TD500 mesh white case
    Cooling
    CPU:Thermalright aio A-E-360 V4 TOP(Thermalright anti-bend plate), CASE:3 front fans IN, 1 back fan OUT.
    Keyboard
    Corsair K55 Core RGB
    Mouse
    Corsair Harpoon RGB wireless
    Internet Speed
    220Mbs Starry I226-V
    Browser
    Firefox current, Tab center Reborn, etc etc etc.
    Antivirus
    BitDefender AV Free
    Other Info
    WuMgr, StartAllBack, Terabyte Image for Win, Revo Uninstaller Pro Portable.
    Time Spy Extreme 6239, VRMark Orange Room 16430, etc.
    Been doing computers since '62(IBM 7070/4(just missed their 650!!!). Managed a bunch of 360's. My first PC I think was one of the RS puters (I tried them all), a commodore, an IBM PC w DOS 3.11, and others mainly DIY (COMPUTER SHOPPER!!!) w 95, 98, xp, vista, me, 7!!!, 8, 10!!!, 11.
    I use Wondershare Filmora Basic to process my vlogs. Pocket 2
  • Operating System
    win 10, Mint
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo P15s
    CPU
    i7-10510U 1.8-4.9GHz
    Motherboard
    Intel SoC
    Memory
    16GB DDR4
    Graphics card(s)
    Nvidia Quadro P520 2GB DDR5 supports 4K external via HDMI or USB-C
    Sound Card
    Realtek ALC3287 HD
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1K
    Hard Drives
    NVMe various

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