Solved slow computer boot up

zbook · Aug 26, 2024

Try: Hard Disk Sentinel Trial v6.20 (ZIP)

https://www.harddisksentinel.com/hdsentinel_trial_setup.zip

What is the laptop's warranty status?

Please temporarily install Speccy and post images of temperatures and share links of their text report.

Run: https://download.msi.com/uti_exe/nb/MSI-Collect-Log-Tool.zip > post a share link

Search the MSI links for a reinstallation of MSI center.

Then run their uninstaller followed by a reboot and reinstallation.

https://download.msi.com/uti_exe/nb/CleanCenterMaster.zip

When available post images of Memtest86+ results.

zqchri · Aug 27, 2024

Report_20240827172419.zip

drive.google.com

this is the msi report

and can you send the memtest link? not sure which one again...

zqchri · Aug 27, 2024

i could not find where the test was for hard disk sentinel, and i hope these are the speccy temps you want?

why would i need to reinstall msi center?

zqchri · Aug 27, 2024

sorry for all the questions and whatnot, just a bit curious on why im doing what im doingg

spapakons · Aug 27, 2024

There are tabs in Hard Disk Sentinel. Click the tabs to find out where the tests are. You can download a Windows live (aka WinPE) ISO or a Linux ISO and create a bootable USB flash drive. You boot from there and select Memtest. A Windows live ISO boots a Windows 10/11 system (no installation required) that includes many diagnostic tools and other utilities to troubleshoot and fix a damaged Windows computer. A very good one is Sergei Strelec's WinPE found here:

WinPE 10-8 Sergei Strelec English » Sergei Strelec

Bootable disk Windows 11 and 10 PE - for maintenance of computers, hard disks and partitions, backup and restore disks and partitions, computer diagnostics, data recovery, Windows installation. WinPE x64 version only

sergeistrelec.name

Once you download the ISO you can create a bootable USB flash drive with Rufus:

Rufus - Create bootable USB drives the easy way

Rufus: Create bootable USB drives the easy way

rufus.ie

To bypass normal boot sequence and select to boot from the USB restart the computer and press F12 or F11 or F8 see your User Manual.

zbook · Aug 27, 2024

For HD Sentinel > please post the column displaying drives as well as overview, temperature, SMART

zbook · Aug 27, 2024

zqchri said:
can you send the memtest link? not sure which one again...

POST #15, step #6

spapakons · Aug 27, 2024

In your screenshot I don't see any menus. Is the image cropped? What version do you use? I use version 4.71 and from the Disk menu I select short test or long test (see picture). You can also click on the Hard Disk Test button (in circle) and select from there, but from the menu you can also select surface test and random seek test.

PS: Don't run Memtest inside Windows, it cannot test the full RAM. Download Strelec WinPE (see my previous post) and run it from there. It is the standalone version which can test the whole RAM. Running the Windows 10/11 environment from Strelec WinPE also gives you the Windows version, but as I said is of limited use since it cannot test the parts of RAM used by Windows.

zbook · Aug 27, 2024

Please turn off Windows fast startup:

Turn On or Off Fast Startup in Windows 11

This tutorial will show you how to turn on or off fast startup in Windows 11. There are three startup modes in Windows: Cold (traditional) Wake-from-hibernation Fast Starting with Windows 8.x, the default shutdown and restart scenario has been updated and named fast startup. Fast startup...

www.elevenforum.com

What is the laptop's warranty status?

zbook · Aug 27, 2024

zqchri said:
sorry for all the questions and whatnot, just a bit curious on why im doing what im doingg

The computer is having unexpected shutdowns and restarts.
There were no BSOD.
The drive, RAM, overclock, temperature are being checked.

Pending Memtest86+ results plan to place the laptop in continuous safe mode for several days > report any unexpected shutdowns and restarts

If Memtest86+ has 8 or more passes without errors and there are unexpected shutdowns and restarts while in safe mode then test for unexpected shutdowns and restarts with only battery (no electrical connection).

Based on the above the laptop may need to be serviced at MSI or a local computer store.

spapakons · Aug 27, 2024

If RAM is OK and hard disk is OK, then 99% it is not a hardware issue, it is a Windows issue. However, if it is old enough maybe the BIOS battery needs replacement. I have seen many weird issues with an old BIOS battery, even the computer would not boot at all with a dead battery. Once the BIOS battery was replaced the issues were gone.

PS: Almost forgot, a faulty PSU not giving exact voltages can also give issues. You can use a PSU tester to verify correct voltages or take your computer to a Service and ask them to test it for you. Replacing the PSU with the same or slightly higher watts is not a bad idea.

zqchri · Aug 27, 2024

zbook said:
For HD Sentinel > please post the column displaying drives as well as overview, temperature, SMART

i hope these are what you need?

zqchri · Aug 27, 2024

spapakons said:
In your screenshot I don't see any menus. Is the image cropped? What version do you use? I use version 4.71 and from the Disk menu I select short test or long test (see picture). You can also click on the Hard Disk Test button (in circle) and select from there, but from the menu you can also select surface test and random seek test.

View attachment 106195

PS: Don't run Memtest inside Windows, it cannot test the full RAM. Download Strelec WinPE (see my previous post) and run it from there. It is the standalone version which can test the whole RAM. Running the Windows 10/11 environment from Strelec WinPE also gives you the Windows version, but as I said is of limited use since it cannot test the parts of RAM used by Windows.

here is the menu, i think i use 6.20 PRO

zqchri · Aug 27, 2024

zbook said:
Please turn off Windows fast startup:

Turn On or Off Fast Startup in Windows 11

This tutorial will show you how to turn on or off fast startup in Windows 11. There are three startup modes in Windows: Cold (traditional) Wake-from-hibernation Fast Starting with Windows 8.x, the default shutdown and restart scenario has been updated and named fast startup. Fast startup...

www.elevenforum.com

What is the laptop's warranty status?

what would turning off fast startup do? i thought that would help a bit more no? sorry for asking again i just genuinely am curious

not too sure on the warranty, ill get that for you from my uncle

zqchri · Aug 27, 2024

spapakons said:
If RAM is OK and hard disk is OK, then 99% it is not a hardware issue, it is a Windows issue. However, if it is old enough maybe the BIOS battery needs replacement. I have seen many weird issues with an old BIOS battery, even the computer would not boot at all with a dead battery. Once the BIOS battery was replaced the issues were gone.

PS: Almost forgot, a faulty PSU not giving exact voltages can also give issues. You can use a PSU tester to verify correct voltages or take your computer to a Service and ask them to test it for you. Replacing the PSU with the same or slightly higher watts is not a bad idea.

this is barely like 8 months old, definately not old battery.

what psu tester would be good?

zqchri · Aug 27, 2024

zbook said:
The computer is having unexpected shutdowns and restarts.
There were no BSOD.
The drive, RAM, overclock, temperature are being checked.

Pending Memtest86+ results plan to place the laptop in continuous safe mode for several days > report any unexpected shutdowns and restarts

If Memtest86+ has 8 or more passes without errors and there are unexpected shutdowns and restarts while in safe mode then test for unexpected shutdowns and restarts with only battery (no electrical connection).

Based on the above the laptop may need to be serviced at MSI or a local computer store.

these shutdowns and restarts have been happening when i press down the power button due to crashes, and i think its because of the temperatures for sure. it doesnt happen until high usage of the laptop for prolonged periods of times.

what exactly would the memtest86+ do? would it alter anything or what or does it just scan stuff and yeah? i also cannot do it right now, its 8:40 and im not really allowed on my computer past 9 so i wont be able to do this right now, ill let you know when im free! sorry again <3

would it need to be serviced if it hasnt happened again after? if you dont mind could you try to summarise everything in simple terms because all this information is a bit overwhelming to me and i dont fully understand whats going onn !

zqchri · Aug 27, 2024

spapakons said:
PS: Don't run Memtest inside Windows, it cannot test the full RAM. Download Strelec WinPE (see my previous post) and run it from there. It is the standalone version which can test the whole RAM. Running the Windows 10/11 environment from Strelec WinPE also gives you the Windows version, but as I said is of limited use since it cannot test the parts of RAM used by Windows.

Sterlec WinPE? is it some sort of virtual machine?

spapakons · Aug 27, 2024

zqchri said:
these shutdowns and restarts have been happening when i press down the power button due to crashes, and i think its because of the temperatures for sure. it doesnt happen until high usage of the laptop for prolonged periods of times.

what exactly would the memtest86+ do? would it alter anything or what or does it just scan stuff and yeah? i also cannot do it right now, its 8:40 and im not really allowed on my computer past 9 so i wont be able to do this right now, ill let you know when im free! sorry again <3

would it need to be serviced if it hasnt happened again after? if you dont mind could you try to summarise everything in simple terms because all this information is a bit overwhelming to me and i dont fully understand whats going onn !

MemTest writes data to the memory (RAM), not the disk, and then verifies these data to see if RAM has faults. If the data don't match it will display an error message in red text indicating which area of RAM (address) had the problem. f the RAM is faulty, usually there is no single red text. You will see the screen start filling with red error messages. Needless to say there is no point to continue the test, just interrupt it. For modern computers with more than one memory module (two or more) you have to repeat the test, this time connecting only one module at a time to identify the faulty one. It might be that all modules are OK but a certain memory slot is faulty. To find out you must repeat the test with a single memory module at each slot. If the first slot passes, test the second, then the third and finally the fourth (for a motherboard with 4 slots).

spapakons · Aug 27, 2024

zqchri said:
Sterlec WinPE? is it some sort of virtual machine?

This is a DVD (or can be made on a USB flash drive) that loads a Windows 10 or 11 system (much like Linux Live DVD that lets you try before installing) and has many diagnostic tools and utilities to repair your computer. There are tools to check hardware, to recover data from a damaged hard disk, to clone your disk to a new disk, to check for viruses and malware and others. There are even tools to remove your Windows password if you have forgotten it and you cannot login. Download it, use Rufus to create the USB and boot from it to see for yourself. Everything a computer Technician (and advanced user) needs to troubleshoot a Windows computer. When you boot it, there is an option to load the Windows 10 or 11 system, to search for your Windows system on your disk and run it (in case your bootloader is damaged) and at the bottom are some stand-alone diagnostic tools including the non-Windows version of Memtest.

kelper · Aug 27, 2024

Even if you use Sterlec PE, isn't it true that the PE environment is loaded into memory? I don't see how it can read and write to RAM that is holding the PE? I accept that this will only apply to a fraction of the memory.

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