Sporadic BSOD. Seems to be random.


swerd

swerd

Well-known member
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267
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Windows 11 Pro
Hi everyone,

Lately, my Lenovo E15 laptop has been blue screening. It seems to be random. I have attached the V2 logger file below -

My laptop is around 2.5/3 years old. If any more info is required I will post it.

I reset the PC a few months ago (around 2), so I'm on a newer install.

Thanks :)
 
Windows Build/Version
Windows 11 23H2 22631.2861

Attachments

Last edited:

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus TUF Gaming X570-Pro WiFi II
    Memory
    64GB
    Graphics Card(s)
    AMD Radeon RX 6800 XT
    Sound Card
    Realtek ALC897 @ AMD K19.2
    Monitor(s) Displays
    AOC U34G2G4R3 [34" LCD]
    Screen Resolution
    3440x1440
    Hard Drives
    NVMe Samsung SSD 970 x 2
    Samsung SSD 860 EVO 1TB
    4TB ST4000DM004-2CV104
    PSU
    750W Coolermaster V Series V750 80 Plus Gold
    Case
    Phanteks Enthoo Pro 2 D-RGB Tempered Glass Full Tower Black
    Internet Speed
    250Mbps
    Browser
    Firefox / Chrome / Edge / Vivaldi
    Antivirus
    Bitdefender Total Security

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus TUF Gaming X570-Pro WiFi II
    Memory
    64GB
    Graphics Card(s)
    AMD Radeon RX 6800 XT
    Sound Card
    Realtek ALC897 @ AMD K19.2
    Monitor(s) Displays
    AOC U34G2G4R3 [34" LCD]
    Screen Resolution
    3440x1440
    Hard Drives
    NVMe Samsung SSD 970 x 2
    Samsung SSD 860 EVO 1TB
    4TB ST4000DM004-2CV104
    PSU
    750W Coolermaster V Series V750 80 Plus Gold
    Case
    Phanteks Enthoo Pro 2 D-RGB Tempered Glass Full Tower Black
    Internet Speed
    250Mbps
    Browser
    Firefox / Chrome / Edge / Vivaldi
    Antivirus
    Bitdefender Total Security
Please perform the following steps:


1) Run Tuneup plus > post a share link



Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com



2) Indicate whether you have or have not uninstalled Glasswire software.

If not then uninstall it:

forum.glasswire.com

How to uninstall the GlassWire program from Windows Programs and Features

Once at the Programs and Features window appears, you can select GlassWire and uninstall it: To uninstall GlassWire either: A. Use the Uninstall button Select GlassWire Click on the Uninstall/Change button above the list of programs. B. Use the GlassWire shortcut menu Right-click...
forum.glasswire.com forum.glasswire.com



3) The BIOS Version/Date LENOVO R16ET38W (1.24 ), 1/06/2023

Check the Lenovo website to see if there is an upgrade from 1.24 > 1.26


4) Search for C:\Windows\memory.dmp > save to downloads folder > zip > post a separate share link
(only post if it zipped)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Hi,

I ran Tuneup plus and have shared a folder with the log file. The same goes for the memory dmp file. I also uninstalled Glasswire and performed a BIOS update. The BIOS now says 1.26.

Shared Folder - Google Drive

drive.google.com drive.google.com

Many thanks :)
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus TUF Gaming X570-Pro WiFi II
    Memory
    64GB
    Graphics Card(s)
    AMD Radeon RX 6800 XT
    Sound Card
    Realtek ALC897 @ AMD K19.2
    Monitor(s) Displays
    AOC U34G2G4R3 [34" LCD]
    Screen Resolution
    3440x1440
    Hard Drives
    NVMe Samsung SSD 970 x 2
    Samsung SSD 860 EVO 1TB
    4TB ST4000DM004-2CV104
    PSU
    750W Coolermaster V Series V750 80 Plus Gold
    Case
    Phanteks Enthoo Pro 2 D-RGB Tempered Glass Full Tower Black
    Internet Speed
    250Mbps
    Browser
    Firefox / Chrome / Edge / Vivaldi
    Antivirus
    Bitdefender Total Security
Please reinstall these drivers:

iaStorAC.sys (Intel chipset)
secnvme.sys (Samsung NVMe Controller)



If there are no BSOD or unexpected shutdowns or restarts after 48 hrs then you can reinstall Bitdefender or Glasswire or continue using Microsoft defender.



Code: 
iastorac    Intel(R) Chipset SATA/PCIe RST Premium Controller    c:\windows\system32\drivers\iastorac.sys


Code: 
secnvme    secnvme    c:\windows\system32\drivers\secnvme.sys



Code: 
Name    Intel(R) 400 Series Chipset Family SATA AHCI Controller
Manufacturer    Intel Corporation
Status    OK
PNP Device ID    PCI\VEN_8086&DEV_02D3&SUBSYS_507917AA&REV_00\3&11583659&1&B8
Driver    C:\WINDOWS\SYSTEM32\DRIVERS\IASTORAC.SYS (18.36.1.1016, 1.47 MB (1,545,392 bytes), 2/08/2021 6:19 AM)


Code: 
Name    Samsung NVMe Controller
Manufacturer    Samsung Electronics Co., Ltd
Status    OK
PNP Device ID    PCI\VEN_144D&DEV_A808&SUBSYS_A801144D&REV_00\4&38BA689A&0&00EC
Driver    C:\WINDOWS\SYSTEM32\DRIVERS\SECNVME.SYS (3.3.0.2003, 130.80 KB (133,944 bytes), 20/01/2020 10:46 PM)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus TUF Gaming X570-Pro WiFi II
    Memory
    64GB
    Graphics Card(s)
    AMD Radeon RX 6800 XT
    Sound Card
    Realtek ALC897 @ AMD K19.2
    Monitor(s) Displays
    AOC U34G2G4R3 [34" LCD]
    Screen Resolution
    3440x1440
    Hard Drives
    NVMe Samsung SSD 970 x 2
    Samsung SSD 860 EVO 1TB
    4TB ST4000DM004-2CV104
    PSU
    750W Coolermaster V Series V750 80 Plus Gold
    Case
    Phanteks Enthoo Pro 2 D-RGB Tempered Glass Full Tower Black
    Internet Speed
    250Mbps
    Browser
    Firefox / Chrome / Edge / Vivaldi
    Antivirus
    Bitdefender Total Security

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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