I've always had great service from Dell. I once had a tech working on a drive that was failing on a Saturday and it was decided to replace my computer. Dell sent me a new replacement Fedex overnight and I had a new computer running when the market opened on Monday morning.
I have as well, but this is the second time a laptop broke with the first problem to was in warrantee, so they sent a tech out to fix the hinge problem.
A year later it broke again so I taped the screen up to open and I am using it now.
So, my son talked me into spending more bucks for one like his, so I did. Mine is a 16" 5640. So, when the SSD crashed, I thought they would have parts on hand, but not so. I don't blame them so much, just the system and "Made in China." If it is just replacing the SSD chip I can do it easily, so if I find that I am too old I'll ask for their local tech to come out.
I have been in electronics for 65 years and two degrees EE and Computer Science, but the best education was fixing them for all those years. Working on then and messing up is great learning. Learning by mistakes. Hopefully it is just the SSD chip and the chat tech told me if not he would send a new laptop. I am not in the mood to make too much out of it with Dell since they have been a good service and computer for me since they started up. Hey, I also liked eMachine too.
I like computers, especially main frame s that cost millions. Was fun back in the day.
