Solved Unable to update BIOS of HP desktop

antspants · Oct 10, 2024

SIW2 said:
It is usually 100mb , I make mine 300mb. If the link is correct the bios file is extracted to the esp which seems odd.

It is weird.

Outside of that, I have always made my Recovery partition larger ever since an update wouldn’t install, turned out to be because of the recovery partition.

zbook · Oct 10, 2024

TonyCzar said:
Goodness! A lot of steps here. I've been chastized previously for running batch files I didn't understand, so I'm reluctant to do this. Also, it's a batch file intended for Win 10 and I'm running Win 11.

Many of the script commands can run using administrative command prompt and administrative powershell.

If time is spent providing them will you run them?

TonyCzar · Oct 10, 2024

zbook said:
Many of the script commands can run using administrative command prompt and administrative powershell.

If time is spent providing them will you run them?

That is generous of you to offer and clever of you to ask. On this issue, instead of me playing I think I'm going to call HP Support. Thanks!

zbook · Oct 10, 2024

With HP support please also discuss the computer event viewer reports in the earlier posts.

If you decide to troubleshoot the BIOS upgrade failure in this thread then please make free or pay backup images using third party software.

(Acronis, Aoemi, EaseUS, Hasleo, Macrium, Paragon, etc.)

TonyCzar · Oct 10, 2024

antspants said:
It is weird.

Outside of that, I have always made my Recovery partition larger ever since an update wouldn’t install, turned out to be because of the recovery partition.

@antspants, here's my disk. I'll try expanding the Recovery partition if it's easy.

TonyCzar · Oct 10, 2024

zbook said:
With HP support please also discuss the computer event viewer reports in the earlier posts.

If you decide to troubleshoot the BIOS upgrade failure in this thread then please make free or pay backup images using third party software.

(Acronis, Aoemi, EaseUS, Hasleo, Macrium, Paragon, etc.)

@zbook: Roger that. I'm using EaseUS Todo Backup and so far am very happy with it.

antspants · Oct 10, 2024

It’s using the EPI partition as SIW2 mentions not the recovery.

Easily done with Minitools using a partition next to the C Drive but otherwise, not so much. I’d sooner let someone else help with commands.
I know there were a lot of posts and probably daunting. But worth lookng.
If you’re going to call HP, that’s OK. Maybe a good idea.
But explain the issue as simply as possible and don’t be offering up anything they don’t ask for because the chances are they’ll just be reading from scripts and not actual technicians.They’ll send you to another tier if they need to and the techs will tell you what they need, not you tell them.

zbook · Oct 10, 2024

If you want to upgrade the BIOS without troubleshooting the event viewer reports then trial and error steps can be posted.

They may have administrative command prompt and administrative powershell commands.

TonyCzar · Oct 10, 2024

And now... the rest of the story.

Ladies and Germs: I just got off the phone after 110 minutes with HP Support-Mumbai. This is my report.

I selected the 'Call me when you're ready' option and the call came within one minute. Pleasant fellow in Mumbai with lots of noise (other techs) in the background but no trouble understanding. We went online to install their Remote Access software; he gave the PIN and was in like Flynn. He was able to maintain control even after reboots, which I found impressive. He could, of course, not see BIOS screens so for that he sent me a text message with a link enabling him to see whatever I pointed my phone at. I became his assistant for almost two hours. It was great fun! He was pleasantly surprised that I was conversant in Windows-speak and my computer was current and organized.

As @zbook had suggested, I told him about the issue without my own diagnosis or backstory. I needed the BIOS updated from F.22 to F.32 and had not been able to accomplish that after long effort on my part. He replicated receiving the error message I posted at the start of this thread. The issue was as @antspants had divined: the first partition (EFI) was too small. I had purchased this computer with Win 10 even though it had the hardware for 11, because I ran it on 10 for a few months. That apparently is why that partition was made too small. He feels it should be brought up from 100 MB to 500 MB. which I'll have to do if there's another BIOS update. I will use third-party software to accomplish that as there is no open space immediately after the EFI partition.

TBH, he worked too fast for me to follow closely. I remember we had two flash drives in at one point, a novelty for me. I did learn one trick that may be new on this Board... with a flash drive inserted, rebooting while holding Win-B caused the machine to look to the drive for a new BIOS. I don't know if that key pairing just sends the system to look for a flash drive or if it specifically looks for a new BIOS; it's one or the other. I had initially heard 'power on while holding Win-P' which would have required a third hand, but fortunately that was not the case.

After the session, my BIOS had been updated from F.22 to F.32, which was the goal. My experience with HP Support was a good one, and of course I thank everyone here for their help.

zbook · Oct 10, 2024

Please post a new V2 share link into the newest post.

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TonyCzar · Oct 10, 2024

zbook said:
Please post a new V2 share link into the newest post.

Here it is.

zbook · Oct 10, 2024

Are you having to manually power off the computer or are you having unexpected shutdowns and restarts?

C: drive free space changed: 716.53 > 430.84

The EFI partition size nor free space changed.

BIOS Version/Date AMI F.32, 8/14/2024

FastStartup : Enabled

Windows 11 Pro Build Number : 22631

Consider contacting HP to help you with:

a) Disabling Windows fast startup

b) Deleting the second recovery partition 546 MB

c) Troubleshooting the event viewer hardware events

d) Troubleshooting the event viewer unexpected shutdowns and restarts

Code:

Event[19699]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2024-10-10T15:37:42.7720000Z
  Event ID: 3
  Task: N/A
  Level: Information
  Opcode: Info  a
  Keyword: WHEA Error Event Logs,
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: GuestRoom
  Description:
A hardware event has occurred. An informational record describing the condition is contained in the data section of this event.

Code:

Event[19541]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2024-10-10T15:23:00.6250000Z
  Event ID: 3
  Task: N/A
  Level: Information
  Opcode: Info  a
  Keyword: WHEA Error Event Logs,
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: GuestRoom
  Description:
A hardware event has occurred. An informational record describing the condition is contained in the data section of this event.

Code:

Event[19297]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2024-10-10T14:59:29.7420000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info  a
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: GuestRoom
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:

Event[19283]
  Log Name: System
  Source: EventLog
  Date: 2024-10-10T14:59:37.3320000Z
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GuestRoom
  Description:
The previous system shutdown at 2:54:51 PM on ?10/?10/?2024 was unexpected.

Code:

Event[19265]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2024-10-10T14:59:27.1970000Z
  Event ID: 29
  Task: N/A
  Level: Error
  Opcode: Info 

  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: GuestRoom
  Description:
Windows failed fast startup with error status 0xC00000D4.

Code:

Event[19098]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2024-10-10T14:52:45.2650000Z
  Event ID: 3
  Task: N/A
  Level: Information
  Opcode: Info  a
  Keyword: WHEA Error Event Logs,
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: GuestRoom
  Description:
A hardware event has occurred. An informational record describing the condition is contained in the data section of this event.

Code:

Event[18851]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2024-10-10T14:49:41.9410000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info  a
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: GuestRoom
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:

Event[18837]
  Log Name: System
  Source: EventLog
  Date: 2024-10-10T14:49:50.7460000Z
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GuestRoom
  Description:
The previous system shutdown at 2:20:17 PM on ?10/?10/?2024 was unexpected.

Code:

Event[18819]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2024-10-10T14:49:39.2060000Z
  Event ID: 29
  Task: N/A
  Level: Error
  Opcode: Info 

  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: GuestRoom
  Description:
Windows failed fast startup with error status 0xC00000D4.

Code:

Event[18477]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2024-10-09T19:14:11.9290000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info  a
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: GuestRoom
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:

Event[18464]
  Log Name: System
  Source: EventLog
  Date: 2024-10-09T19:14:19.7820000Z
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GuestRoom
  Description:
The previous system shutdown at 7:13:08 PM on ?10/?9/?2024 was unexpected.

antspants · Oct 10, 2024

I thought the BIOS was updated already?

zbook · Oct 10, 2024

HP was able to upgrade the BIOS:

BIOS Version/Date AMI F.32, 8/14/2024

TonyCzar · Oct 11, 2024

zbook said:
Are you having to manually power off the computer or are you having unexpected shutdowns and restarts?

C: drive free space changed: 716.53 > 430.84

The EFI partition size nor free space changed.

BIOS Version/Date AMI F.32, 8/14/2024

FastStartup : Enabled

Thank you for so conscientiously looking through those output files and making suggestions! I adore optimizing my machines, be they my car or my computers.

I am not having unexpected shutdowns, but over the last few days I have been rebooting a lot trying to update the BIOS. C: space changed because I used it to store backup files; that will change as soon as my T7 Shields come in from Amazon. And I've now turned off 'Turbo Mode' which I hope is HP-speak for FastStartup.

Is the second Recovery Partition redundant?

zbook · Oct 11, 2024

TonyCzar said:
I am not having unexpected shutdowns, but over the last few days I have been rebooting a lot trying to update the BIOS. C: space changed because I used it to store backup files; that will change as soon as my T7 Shields come in from Amazon. And I've now turned off 'Turbo Mode' which I hope is HP-speak for FastStartup.

See the tutorial in post #20 step #3.

TonyCzar said:
Is the second Recovery Partition redundant?

Yes.

The enabled recovery partition is partition 4 (840 MB).

The orphaned recovery partition 5 (546 MB) can be deleted.

Monitor the computer for one week to make sure that there are no more:

Event ID: 6008
Event ID: 41
Event ID: 29

View Reliability History in Windows 11

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TonyCzar · Oct 13, 2024

TonyCzar said:
He feels it should be brought up from 100 MB to 500 MB

Because I'm impatient I increased the size of the EFI partition to 500MB and re-tried the BIOS update. Worked fin this time.

TonyCzar · Oct 13, 2024

zbook said:
The enabled recovery partition is partition 4 (840 MB).

The orphaned recovery partition 5 (546 MB) can be deleted.

I deleted the second Recovery Partition. After some partition manipulations, lost the first also. Did anyone come up with a way of re-installing a Recovery Partition?

zbook · Oct 13, 2024

How come the enabled recovery partition was deleted?

What were the steps made?

1) Please post images or share links displaying disk management

2) Post a new V2 share link

3) Run these administrative command prompt commands (copy and paste all commands at one time in each group) > post images or share links

Code:

reagentc /info
dir c:\windows\system32\recovery /a
manage-bde -status

Code:

diskpart
lis dis
lis vol
sel dis 0
det dis
lis par
sel par 1
det par
sel par 2
det par
sel par 3
det par
sel par 4
det par
sel par 5
det par
sel dis 1
det dis
lis par

4) Create a new folder on the desktop

5) Download to the desktop folder Windows 11 Media Creation Tool (MCT) (Windows 11 iso)

Download Official Windows 11 ISO file from Microsoft

This tutorial will show you how to download an official Windows Server or Windows 11 64-bit or ARM64 ISO file from Microsoft. Microsoft provides ISO files for Windows Server and Windows 11 to download. You can use these ISO files to clean install or in-place upgrade Windows 11. The Flight Hub...

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Download Windows 11

Solved Unable to update BIOS of HP desktop

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