Windows 11 24H2 Update Error


LurkingCrayon

Member
Local time
2:04 PM
Posts
27
OS
Windows 11 Pro
Hello, I Have been trying to install this update for about a week and a half and em getting this error (Screenshot attached)

Any help would be great
Thanks
 

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My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5-5500
    Motherboard
    MSI x570 PRO-A
    Memory
    16GB DDR4
    Graphics Card(s)
    MSI RTX 2060
That particular error USUALLY indicates a permission issue.

You would need to look at the failure logs to see the cause of your failure. It will be in Microsoft speak but it can lead you in the right direction. Depending on where in the install the failure occurs, the log can be in multiple places.

If no error message occurs, the following log files are created when an upgrade fails during installation before the computer restarts for the second time. You have to look at these logs to get an idea of what's causing the failure.

C:\$Windows.~BT\Sources\panther\setupact.log
C:\$Windows.~BT\Sources\panther\miglog.xml
C:\Windows\setupapi.log

[Windows 10:] C:\Windows\Logs\MoSetup\BlueBox.log
C:\Windows\inf\setupapi.app.log
C:\Windows\inf\setupapi.dev.log
C:\Windows\panther\PreGatherPnPList.log
C:\Windows\panther\PostApplyPnPList.log
C:\Windows\memory.dmp

The following log files are created when an upgrade fails, and then you restore the desktop:

C:\$Windows.~BT\Sources\panther\setupact.log
C:\$Windows.~BT\Sources\panther\miglog.xml
C:\$Windows.~BT\sources\panther\setupapi\setupapi.dev.log
C:\$Windows.~BT\sources\panther\setupapi\setupapi.app.log
C:\Windows\memory.dmp

The following log files are created when an upgrade fails, and the installation rollback is initiated:

C:\$Windows.~BT\Sources\Rollback\setupact.log
C:\$Windows.~BT\Sources\Rollback\setupact.err

Mine rolled back so I found my particular error in the last 2 logs.
If logfiles do not direct you to what caused the error, I advice anyone to not waste his time. Either stay where you are or bite the bullet, back up your data, and do a clean install. You'll thank yourself later. An upgrade failure can have you chasing your tail for days.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.2314
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
That particular error USUALLY indicates a permission issue.

You would need to look at the failure logs to see the cause of your failure. It will be in Microsoft speak but it can lead you in the right direction. Depending on where in the install the failure occurs, the log can be in multiple places.

If no error message occurs, the following log files are created when an upgrade fails during installation before the computer restarts for the second time. You have to look at these logs to get an idea of what's causing the failure.

C:\$Windows.~BT\Sources\panther\setupact.log
C:\$Windows.~BT\Sources\panther\miglog.xml
C:\Windows\setupapi.log

[Windows 10:] C:\Windows\Logs\MoSetup\BlueBox.log
C:\Windows\inf\setupapi.app.log
C:\Windows\inf\setupapi.dev.log
C:\Windows\panther\PreGatherPnPList.log
C:\Windows\panther\PostApplyPnPList.log
C:\Windows\memory.dmp

The following log files are created when an upgrade fails, and then you restore the desktop:

C:\$Windows.~BT\Sources\panther\setupact.log
C:\$Windows.~BT\Sources\panther\miglog.xml
C:\$Windows.~BT\sources\panther\setupapi\setupapi.dev.log
C:\$Windows.~BT\sources\panther\setupapi\setupapi.app.log
C:\Windows\memory.dmp

The following log files are created when an upgrade fails, and the installation rollback is initiated:

C:\$Windows.~BT\Sources\Rollback\setupact.log
C:\$Windows.~BT\Sources\Rollback\setupact.err

Mine rolled back so I found my particular error in the last 2 logs.
If logfiles do not direct you to what caused the error, I advice anyone to not waste his time. Either stay where you are or bite the bullet, back up your data, and do a clean install. You'll thank yourself later. An upgrade failure can have you chasing your tail for days.
Thanks for your reply, i tried to find some of the logs but no luck really unfortunately

it keeps trying to install, i have tried even doing CHKDSK (during restart), SFC, DISM still nothing unfortunately.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5-5500
    Motherboard
    MSI x570 PRO-A
    Memory
    16GB DDR4
    Graphics Card(s)
    MSI RTX 2060
you can just download the iso and manually run setup.exe to upgrade. that should also resolve the windows updates errors (should fix them during installation)
 

My Computer

System One

  • OS
    Windows 11 Pro
you can just download the iso and manually run setup.exe to upgrade. that should also resolve the windows updates errors (should fix them during installation)
that's a thought i had as well. if i jus download the 24H2 ISO and run the exe it should just install the update itself instead of a fresh install?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5-5500
    Motherboard
    MSI x570 PRO-A
    Memory
    16GB DDR4
    Graphics Card(s)
    MSI RTX 2060
yes, it will just upgrade your windows 23h2 to 24h2. it will not wipe your drive and reinstall, if that's what you're wondering
 

My Computer

System One

  • OS
    Windows 11 Pro
yes, it will just upgrade your windows 23h2 to 24h2. it will not wipe your drive and reinstall, if that's what you're wondering
perfect, thanks for the suggestion, ill give it a shot! :)
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5-5500
    Motherboard
    MSI x570 PRO-A
    Memory
    16GB DDR4
    Graphics Card(s)
    MSI RTX 2060
would the upgrade assistant work as well or does that not help?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5-5500
    Motherboard
    MSI x570 PRO-A
    Memory
    16GB DDR4
    Graphics Card(s)
    MSI RTX 2060
From my personal experience, if the upgrade fails through windows update, it will also probably fail by doing an in-place upgrade using the iso. ...at least mine did. Mine rolled back each time. I don't remember my exact failure code but when I looked it up, it pointed to an account issue as did the logfile. I piddled with it until I ran out of patience.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.2314
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
From my personal experience, if the upgrade fails through windows update, it will also probably fail by doing an in-place upgrade using the iso. ...at least mine did. Mine rolled back each time. I don't remember my exact failure code but when I looked it up, it pointed to an account issue as did the logfile. I piddled with it until I ran out of patience.
@LurkingCrayon if you experience this, disconnect from the internet (either disable your wifi, or unplug your ethernet cable) and try again. let me know if it fails (even with no network connectivity)
 

My Computer

System One

  • OS
    Windows 11 Pro
@LurkingCrayon if you experience this, disconnect from the internet (either disable your wifi, or unplug your ethernet cable) and try again. let me know if it fails (even with no network connectivity)
Are you saying run the setup exe with no internet if it fails?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5-5500
    Motherboard
    MSI x570 PRO-A
    Memory
    16GB DDR4
    Graphics Card(s)
    MSI RTX 2060
Ok I’ll try that, as it failed by around 87-90% when I had the internet connected, trying with wifi off. Thanks
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5-5500
    Motherboard
    MSI x570 PRO-A
    Memory
    16GB DDR4
    Graphics Card(s)
    MSI RTX 2060
Still Failed even with no Wi-Fi Unfortunately
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5-5500
    Motherboard
    MSI x570 PRO-A
    Memory
    16GB DDR4
    Graphics Card(s)
    MSI RTX 2060
run
Code:
cleanmgr
> cleanup system files > delete all (uncheck recycle bin and downloads folder)

run the .bat from here:

reboot and try again via the iso with no internet
 

My Computer

System One

  • OS
    Windows 11 Pro
Please run and post share links: (before cleaning)


a) BSOD - Posting Instructions


b) https://www.tenforums.com/attachmen...s-use-bsod-debugging-upgrade_failure_info.bat


 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Please run and post share links: (before cleaning)


a) BSOD - Posting Instructions


b) https://www.tenforums.com/attachmen...s-use-bsod-debugging-upgrade_failure_info.bat


i ran the Batch file from the second link
Upgrade_failure_logs_2025-01-02_22-14-21.zip
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5-5500
    Motherboard
    MSI x570 PRO-A
    Memory
    16GB DDR4
    Graphics Card(s)
    MSI RTX 2060
run
Code:
cleanmgr
> cleanup system files > delete all (uncheck recycle bin and downloads folder)

run the .bat from here:

reboot and try again via the iso with no internet
i Will also try this next
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5-5500
    Motherboard
    MSI x570 PRO-A
    Memory
    16GB DDR4
    Graphics Card(s)
    MSI RTX 2060

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