Windows 11 24H2 Update Error


i ran the Batch file from the second link
Upgrade_failure_logs_2025-01-02_22-14-21.zip


Please run the V2 log collector > post a share link





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My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Please run the V2 log collector > post a share link





Make sure that links are available without sign in.



here is V2 Collection
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5-5500
    Motherboard
    MSI x570 PRO-A
    Memory
    16GB DDR4
    Graphics Card(s)
    MSI RTX 2060
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My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

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My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I tried uploading with another site try second link?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5-5500
    Motherboard
    MSI x570 PRO-A
    Memory
    16GB DDR4
    Graphics Card(s)
    MSI RTX 2060
The scripts were different link software.

V2 was opened.

Please post a new link for upgrade script results.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
1) Run Tuneup plus > post a share link







2) Create a new restore point:





3) The BIOS Version/Date American Megatrends International, LLC. H.M0, 10/13/2023

Upgrade the BIOS: HM > HO





4) Run Sea Tools Long generic test (all drives) > post images or share links

https://www.seagate.com/content/dam...ds/seatools/_shared/downloads/100869623_B.pdf

https://www.seagate.com/content/dam...shared/downloads/SeaToolsWindowsInstaller.exe




5) Run HD Tune (all drives) (run an old version so that it produces results for the whole drive)
HD Tune website
a) Health
b) Full error scan




6) Open administrative command prompt and copy and paste:

chkdsk /b /v

Run these chkdsk switches on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

Make sure that the windows drive runs overnight while sleeping.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

Reboot as needed.




7) After completing all chkdsk /b /v run:

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-chkdskfromevent.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums





Make sure that this runs only after the prior three steps for each drive.


8) Run HD Sentinel (all drives) > post images or share links (do not run until posting results for each steps 5, 6, 7 and 8)

Hard Disk Sentinel - HDD health and temperature monitoring
a) Overview
b) Temperature
c) SMART



9) Please make sure that all of the above steps are performed in sequence

These steps / tests can be performed overnight while sleeping:

a) Sea Tools Long generic test
b) HD Tune Full error scan
c) Chkdsk /b /v





Code:
------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 493.1 GB
Total Space: 1952.9 GB
File System: NTFS
      Model: SOLIDIGM SSDPFKNU020TZ

      Drive: D:
 Free Space: 386.0 GB
Total Space: 915.7 GB
File System: NTFS
      Model: PNY CS1311 960GB SSD

      Drive: E:
 Free Space: 1091.9 GB
Total Space: 5723.2 GB
File System: NTFS
      Model: WDC WD6004FZWX-00BKVA0

      Drive: F:
 Free Space: 145.7 GB
Total Space: 3815.4 GB
File System: NTFS
      Model: WDC WD40EZRZ-00WN9B0

      Drive: G:
 Free Space: 1361.4 GB
Total Space: 3815.4 GB
File System: NTFS
      Model: HGST HMS5C4040BLE640

      Drive: H:
 Free Space: 56.9 GB
Total Space: 5723.2 GB
File System: NTFS
      Model: WDC WD60EFZX-68B3FN0

      Drive: K:
 Free Space: 8.9 GB
Total Space: 122.1 GB
File System: NTFS
      Model: ADATA SX900


Code:
Event[525]
  Log Name: System
  Source: Microsoft-Windows-WindowsUpdateClient
  Date: 2024-12-10T08:44:28.9680000Z
  Event ID: 217
  Task: Windows Update Agent
  Level: Error s
  Opcode: Commit

  Keyword: Failure,Commit,
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Matt-PC
  Description:
Commit Failure: Windows failed to commit the following update with error 0x80004005: Windows 11, version 24H2


Code:
Event[738]
  Log Name: System
  Source: Microsoft-Windows-WindowsUpdateClient
  Date: 2024-12-10T08:45:32.3110000Z
  Event ID: 20
  Task: Windows Update Agent
  Level: Error s
  Opcode: Installation
  Keyword: Installation,Failure,
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Matt-PC
  Description:
Installation Failure: Windows failed to install the following update with error 0x80242016: Windows 11, version 24H2.


Code:
Event[3180]
  Log Name: System
  Source: Microsoft-Windows-WindowsUpdateClient
  Date: 2025-01-02T21:26:02.5380000Z
  Event ID: 217
  Task: Windows Update Agent
  Level: Error s
  Opcode: Commit

  Keyword: Failure,Commit,
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Matt-PC
  Description:
Commit Failure: Windows failed to commit the following update with error 0xC1900130: Windows 11, version 24H2
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Please post a link:



 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
When available post the upgrade_failure_info share link.


0x80242016 = WU_E_UH_POSTREBOOTUNEXPECTEDSTATE = The state of the update after its post-reboot operation has completed is unexpected.


0XC1900130MOSETUP_E_INSTALL_HASH_MISSINGThe install cannot continue because the instance hash was not found.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
There were more than 6 requests to post a working link.

Two hours passed.

I'm signing off.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Sorry My apologies, that night i had to deal with my daughter as she woke up late in the night, and have been at work since then,

So i have completed the CHKDSK before and have a habbit of using Seatools and WD DIAG on my HDD alot (as i run a media server off this PC so always checking health etc of drives).

i have run the Tune up BAT file sent and will upload as well as just finished updating the BIOS aswell.
 

Attachments

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5-5500
    Motherboard
    MSI x570 PRO-A
    Memory
    16GB DDR4
    Graphics Card(s)
    MSI RTX 2060
When available post the upgrade_failure_info share link.


0x80242016 = WU_E_UH_POSTREBOOTUNEXPECTEDSTATE = The state of the update after its post-reboot operation has completed is unexpected.


0XC1900130MOSETUP_E_INSTALL_HASH_MISSINGThe install cannot continue because the instance hash was not found.


here is the update script results

also i am still currently running SEATOOLS on all drives
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5-5500
    Motherboard
    MSI x570 PRO-A
    Memory
    16GB DDR4
    Graphics Card(s)
    MSI RTX 2060
now its not showing the update, as well as not in history
 

Attachments

  • Update 1.webp
    Update 1.webp
    23.8 KB · Views: 2
  • Update History.webp
    Update History.webp
    14.7 KB · Views: 2

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5-5500
    Motherboard
    MSI x570 PRO-A
    Memory
    16GB DDR4
    Graphics Card(s)
    MSI RTX 2060
any other suggestions on what to do? as it hasnt installed but not showing the update anymore
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5-5500
    Motherboard
    MSI x570 PRO-A
    Memory
    16GB DDR4
    Graphics Card(s)
    MSI RTX 2060
I have seen the update show up again, but same error has happened and fails after it directs me to do a update.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5-5500
    Motherboard
    MSI x570 PRO-A
    Memory
    16GB DDR4
    Graphics Card(s)
    MSI RTX 2060

My Computer

System One

  • OS
    Windows 11 Pro

try saving this .bat, running, once it says successful try to install from the ISO > setup.exe again. maybe its a requirement blocking it. aside from that, i'm out of ideas other than a reinstall
Ok I ran it and said something installed and currently running the setup exe from the ISO.

Will advise
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5-5500
    Motherboard
    MSI x570 PRO-A
    Memory
    16GB DDR4
    Graphics Card(s)
    MSI RTX 2060
Ran it and still failed installing from the exe on the iso unfortunately
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5-5500
    Motherboard
    MSI x570 PRO-A
    Memory
    16GB DDR4
    Graphics Card(s)
    MSI RTX 2060
Still Unfortunately, not working, open to any more suggestions that maybe available
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5-5500
    Motherboard
    MSI x570 PRO-A
    Memory
    16GB DDR4
    Graphics Card(s)
    MSI RTX 2060

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