BSOD on Zenbook only when using Zoom

druekberg · Jun 1, 2024

Not sure why that happened. I set it up as you asked. After your message I set it up, restarted, and ran querysettings, which showed that the new settings did not save. Then I ran verifier /reset and entered the new settings and they saved. Am I supposed to /reset every time I create new WDV settings?

Anyway, the settings are right now, as shown here.

zbook · Jun 1, 2024

Please modify settings using the WDV GUI then reboot to start new tests.

The current settings displayed the 4 new WDV customized tests.

druekberg · Jun 1, 2024

I'm not sure I understand your last message. Whenever I set up WDV I restart the computer (as the message indicates when I click "Finish" in the GUI). But, as I said, when you pointed out in message #80 that it was running all tests except "Randomized low resources simulation" I set it up again as you asked, and the settings did not stick unless I ran verifier /reset (and then reboot) to erase the previous settings. I would have thought that running WDV and ticking new boxes would persist on reboot. But that didn't happen.

As for "The current settings displayed the 4 new WDV customized tests" that means we're good, right?

druekberg · Jun 1, 2024

It smells like we're getting closer. Previously during testing it crashed to BSOD instantly. This time before the BSOD the laptop froze - mouse hung, screen froze, then BSOD, just like when it crashes during a Zoom meeting. And the stop code is the same as a Zoom crash: DPC_WATCHODG_VIOLATION.

V2 logs here.

zbook · Jun 1, 2024

Please test only the recurrent misbehaving driver (dlcdcncm660.sys) with only one WDV customized test at a time.

Code:

    [X] 0x00200000 NDIS/WIFI verification.
    [X] 0x00800000 Kernel synchronization delay fuzzing.
    [X] 0x01000000 VM switch verification.
    [X] 0x02000000 Code integrity checks.

Start with only 0x02000000 Code integrity checks.
then
0x01000000 VM switch verification.
then
0x00800000 Kernel synchronization delay fuzzing.
then
0x00200000 NDIS/WIFI verification.

druekberg · Jun 3, 2024

I ran 0x02000000 Code integrity checks and then 0x01000000 VM switch verification for 20-24 hours with no issues. I even ran Zoom while they were testing and everything was fine.

This morning I started 0x00800000 Kernel synchronization delay fuzzing and after a half hour opened Zoom (no meeting, just opened the program) and immediately the screen froze, computer hung, and after half a minute BSOD with DPC_WATCHDOG_VIOLATION.

V2 log here.

For each test I ran WDV /querysettings just to make sure.

I will now run the last test, 0x00200000 NDIS/WIFI verification.

zbook · Jun 3, 2024

Please plan to detach the hardware for several days.

Uninstall the recurrent misbehaving driver dlcdcncm660.sys.

Monitor the computer for stability / instability.

druekberg · Jun 3, 2024

Uninstall DisplayLink entirely, or just dlcdcncm660.sys?

And after I do that, reset WDV or leave it as is?

zbook · Jun 3, 2024

Please uninstall the software with its drivers and detach the hardware.

Run the laptop for several days (the longer the better) to check computer stability / instability.

Monitor the computer using View Reliability History in Windows 11 Tutorial

druekberg · Jun 3, 2024

Thanks, I will probably get back to you after the 12th. I will be out of town and away from my peripherals starting Friday. Thanks for your immense help in the meantime.

druekberg · Jun 18, 2024

Using the laptop disconnected from the Plugable Dock it did not crash, but I didn't have the opportunity to use Zoom during that time. I used Zoom three nights ago and it did not crash. However, in my Zoom meeting last night it crashed after about 5 minutes. (Both times I was connected to the dock. Sorry, but the nature of the meetings is such that I really need an external display because of all the windows I need to access during these meetings.)

With the latest crash there was so BSOD, but the system just restarted without warning. Not sure if it's relevant, but although the laptop display itself immediately went black, the image on my external display (via HDMI) froze for several seconds before going black.

Here are the V2 logs.

Although tech support from Plugable had told me several times they have not heard of any instances of DisplayLink causing BSOD, they escalated my case and this was the response:

I escalated this ticket internally, and after further review we believe there could potentially be an issue with the core Windows components related to networking triggering the event.

Given the circumstances in this specific case, we are unable to offer a solution other than to suggest backing up the host computer and performing a ‘clean’ installation of Windows.

We are always hesitant to suggest this due to the time and effort in involved (and fact that there is a chance it may not resolve the issue) however it may be the best way forward in this instance.

Do you recommend the nuclear option?

zbook · Jun 18, 2024

Please make free or pay backup images and save the images to another disk drive or the cloud:

(Acronis, Aoemi, EaseUS, Macrium, Paragon, etc.)

Backup and Restore with Macrium Reflect

How to Create and Restore a System Image Backup with Macrium Reflect

www.tenforums.com

Perform a clean install > modify software /hardware > after trial and error testing has completed > either continue with the new installation or restore an image

Clean Install Windows 11

This tutorial will show you step by step on how to clean install Windows 11 at boot on your PC with or without an Internet connection and setup with a local account or Microsoft account. Windows 11 has all the power and security of Windows 10 with a redesigned and refreshed look. It also comes...

www.elevenforum.com

Download Official Windows 11 ISO file from Microsoft

This tutorial will show you how to download an official Windows Server or Windows 11 64-bit or ARM64 ISO file from Microsoft. Microsoft provides ISO files for Windows Server and Windows 11 to download. You can use these ISO files to clean install or in-place upgrade Windows 11. The Flight Hub...

www.elevenforum.com

Download Windows 11

Code:

Event[47777]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2024-06-17T19:18:58.0210000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info  a
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: RUEK_ZENBKPRO15
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:

Event[47749]
  Log Name: System
  Source: EventLog
  Date: 2024-06-17T19:19:13.1230000Z
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: RUEK_ZENBKPRO15
  Description:
The previous system shutdown at 7:01:10 PM on ?6/?17/?2024 was unexpected.

druekberg · Jun 20, 2024

Thank you, @zbook , I appreciate your generous and meticulous help with this ordeal. I'll post in a few weeks how all that went and if I can move on with my life.

zbook · Jun 20, 2024

You're welcome.

Glad to help.

To improve the ability to detect unexpected shutdowns and restarts with or without BSOD after the clean install:

1) Run: Tuneup plus:

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Monitor using Reliability monitor:

View Reliability History in Windows 11

This tutorial will show you how to view reliability history for your Windows 11 device. The Reliability Monitor provides a system stability overview and details about events that impact reliability. It calculates the Stability Index shown in the System Stability Chart. Reliability Monitor...

www.elevenforum.com

BSOD on Zenbook only when using Zoom

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